Customer Reviews for StaxUp Storage Chula Vista

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StaxUp Storage Chula Vista

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GARY G.
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Customer did not leave a comment.

Ernesto M.
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CURTIS R.
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Only issue was the ac didn't work. We did let the rep know and she offered to find us another truck but we were on a time crunch and couldn't wait. Other than that it was fine.

Edgar R.
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Customer did not leave a comment.

HeAther R.
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Service was good but the truck inside was really dirty and the ac was non existent.

Craig S.
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karina E.
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Had an easy experience,returned truck with no issues. And receipt was sent next day.

Maria Q.
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I feel okey with you attention and help with all my questions

Ernesto S.
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Customer did not leave a comment.

juan B.
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Nestor C.
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Great customer service and very happy a cordial

Brittany B.
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I reserved a dolly online which they did not give me at pick up. I also was charged mileage when they said i wouldnt. The last time i rented a uhaul this fee wasnt on my receipt. When i asked them to contact another uhaul for an available dolly the employee said “i mean, i guess”. Will not be coming back to this location.

JONATHAN L.
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Julio V.
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Corina M.
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Elizabeth S.
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There were no trucks available in the designated area. I had to flag down an employee who happened to be walking by for assistance and drove into the location for a truck in the back

norma M.
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Brad S.
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Jessica B.
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The location is hard to enter and exit with a truck. The lock on the truck was stuck, it took 20 minutes to open it. The individual who prepped the vehicle for me forgot to add the blankets I requested in my reservation. I had to drive to my house and use personal blankets. Overall bad experience with this location.

Amanda V.
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Customer did not leave a comment.

Orlando L.
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The app did not let me dispute some of the exterior damage that the truck had. It wouldn't upload any pictures, fortunately the office was open otherwise it would have been a huge problem.

Edward O.
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Great customer service, price, and the truck performed as expected.

Mark A.
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The truck is dirty. Mud all over the fender and the tires. You guys should full tank all your rental cars. So it's easy to get gas. Rent it with a full tank return it with a full tank. Parking there is really hard. I have to drive around to find a spot for the uhaul

SCOTT A.
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Parking issue when customer return vehicle after. What should the customer do when there is no parking available.

Jose J.
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Poner más atención al cliente

Anoop N.
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Poor communication we'll never use U-Haul again!

Raquel D.
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I being a customer picked up a filthy truck. The inside and the back. Inside front had a lot of dirt. Had not been cleaned in awhile and with Corona virus you should be ashamed of yourselves. I could of left it the same way but I did not. Also the back was full of crap and dirt and all I needed was to move a little bit of clothes and then I had to clean it even though I didn't dirty it. You should be so ashamed of yourselves.

Alicia H.
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Customer did not leave a comment.

hugo V.
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Emilia A.
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I had great customer service, everyone is super friendly!!! I will return to this location.

Scott S.
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Lewis at the front desk was very helpful & friendly. U-Haul has a great employee with Lewis representing them.

Mark H.
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Everything went well for this rental. Another good Uhaul experience.

Eric A.
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I got charged for a dolly and never got one.

rene V.
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Very friendly. They actually listen to what the customer has to say. Thank you.

antonio M.
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Nothing,servive was amazing and I loved the customer service!

ANDREW P.
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Customer did not leave a comment.

Jose R.
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Just wanna thank all the staff for all their help. Very professional.

Maria L.
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I had a good experience to rent a Uhaul. Costumer service was excellent.

Susan R.
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Customer did not leave a comment.

michael C.
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NOT A CONVIENT LOCATION. HARD TO FIND.

Christine A.
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It was my first time renting a Uhaul by myself and Gary made the process easy and painless. The customer service was impeccable and would definitely rent here again. Thank you again!

Angel B.
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Awesome customer service. Thank you!

Erica C.
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Customer did not leave a comment.

Ana Karina L.
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I will call tomorrow I just notice that you charge me twice first amount 0f 211.01 and another charge of 302.96 dlls my total is 302.96 what can I do to have my refund. Thank you

Jose A.
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Customer did not leave a comment.

roberta V.
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The young man who helped us was very helpful and courteous . Our move was very stressful and challenging and his superior customer service skills made a big difference. Thank you!! We will be coming back and referring our family and friends to your location. For any future needs. Kudos to him and your company for hiring him.

Tayfun S.
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Customer service is terrible very unprofessional workers

CHARLES M.
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There's rely not thing to improve. All the people are Great at Staxup!!!!

Eric M.
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Customer did not leave a comment.

Vincent S.
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Gary and Anna are incredible! They helped me out of a touch spot at the last minute when I needed storage I did not think I would need. They are super friendly, and even stayed late to get me situated on a Saturday evening! Cannot say enough great things about the management of this location! AAA+++!!!!

Julie C.
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Maria C.
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Staff very friendly and helpful

Kayade E.
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The electrical was not well maintained and was broken but it still worked thanksfully. All in all though it was a great experience renting this dolly and I had no issues on the drive out . I would recommend to friends for sure .

ALEX D.
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Robert M.
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George K.
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miriam D.
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DAVID T.
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JULIA M.
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Chaianna R.
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They ran out of materials and the guy working there didn't understand the mobile pickup process

Jose Q.
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They charge me more miles that wath actually used

Jose C.
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Customer did not leave a comment.

MARLENE V.
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miguel V.
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Cesar S.
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Manuel L.
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Anthony S.
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Lidia C.
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Michael S.
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You guys are are great. Customers must use U-HAUL.

Michael S.
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Maybe more parking for the customers and U-Haul trucks.

Alana G.
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Customer did not leave a comment.

Alana G.
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SEAN L.
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RUDY H.
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Just keep up the good work.??

DOMENIC P.
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Customer did not leave a comment.

Efrain M.
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luis A.
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Terri L.
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John O.
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Susan R.
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Always a pleasure to rent from you

Alejandra S.
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Customer did not leave a comment.

Sara G.
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Due to the mix up with the drop off location I was unable to go to that location. But all was great with Uhaul.

Migum G.
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Even though I confirmed the truck rental & dolly and even confirmed the time I would arrive, the truck had not been cleaned. So I had to wait for someone to sweep the inside of the truck and hose it down because the windshields were very dirty. While I appreciated the help and Gary's friendliness, I would have appreciated it even more if that was already done prior to my arrival because I was tight on time. The worst part is that they didn't have the dolly (even though they confirmed they had it the previous day), so I had to drive to another location and rent it separately, which took up A LOT of my time. On the day of a move, the last think you want is to waste precious time renting the truck and equipment.

teresa marie D.
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Walked in and very friendly and made you feel welcome. Made sure we knew everything about the truck. I would go back to rent one the day I need it. I'm going to tell my family and friends to go there.

IRMA S.
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Customer did not leave a comment.

charles M.
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Nothing needs improving. Great people to work with:)

Monique C.
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Everything went smoothly, thank you.

Azie D.
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Customer did not leave a comment.

Elizabeth E.
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Jonathan G.
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Outside of truck dirty Inside clean

Darian W.
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Customer did not leave a comment.

Ricardo V.
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I would definitely not try to scam people over the gas. I took a photo of the fuel tank indicator before driving and after and the gas was exactly where it was when I picked it up ( I put $15 of gas and only drove 24 miles) and even so I was still charged an additional $14 for "fuel" I emailed them about it and all they responded with was resending a copy of the agreement I signed. I feel ripped off and scammed but this. I will be taking my business elsewhere going forward.

Yobanni A.
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Customer did not leave a comment.

MANUEL G.
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Good service

Susan R.
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Aracely C.
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sharon A.
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Every thing was excellent location and staff

David J.
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They are great to work with. They are great. Next time I need I truck I want to get it from them again

Sylvia M.
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Mark L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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