Customer Reviews for Stearns Lumber Co Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stearns Lumber Co Inc

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HEATHER R. on

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Listen to the customer and help not just refer to a phone number. We have called to address the issues but still no response.

Collin K. on

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Customer did not leave a comment.

steve b. on

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I have rented from this local more than once. Everytime there has been some kind of snafu. Missing equipment, mixups with the reservation. The staff is friendly.

denise d. on

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Janet A. on

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heath f. on

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I tried to explain to the man at this location that I wanted to reserve the truck for the following day. He would not listen. He said it would be harder to do it for the following morning. He swiped my card before even telling me how much the total was. Then he puts the return time for 12:00 noon for the following day,(moving day) so I didn't even get 24 hours. What I was originally charged $173 and change for ended up costing me over $300, and that's after replacing the gas I used. I'm not exactly thrilled with uhaul at the moment and have my doubts I will ever use them again. I don't understand how it would have been more difficult to take the truck on my actual moving day, since the truck was already in their yard. I got taken this time, but it won't happen again.

Robert C. on

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Ryan M. on

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store is disorganized and under staffed. was given conflicting information from different people on the phone.

Bryan M. on

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Christina P. on

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The whole experience sucked

William E. on

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steven c. on

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Broken equipment boogers on seat ashes in cab didn't properly attach trailer to truck twice almost got hit with it twice didn't shovel snow off car dolley younger gentleman didn't stay to show us how to hook up car dolley but an older gentleman did come outside and help us and the paperwork that was given was unreadable it was all blurry called to tell them about the paperwork said not to worry about it the older gentleman was a great help I'd give him a above average rating but a very poor rating for the younger gentleman

frederic s. on

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lisa m. on

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Stewart D. on

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Continue excellent service

Jerri C. on

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Call me

Ryan S. on

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michael o. on

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John Wyman was expedient and strong enough to lift the yoke onto the ball and off I went

Vicki P. on

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jeff n. on

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Collin K. on

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INSPECT YOU RENTAL EQUIPMENT UPON TURN IN. AND IMPROVE YOUR CUSTOMER SERVICE AT MILLINOCKET!!!

mariah s. on

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Scott F. on

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Marcus M. on

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dave r. on

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ADAM S. on

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Michael R. on

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DAVID M. on

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A $25.00 cleaning charge; really?????

Jeff D. on

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The only thing wrong was when we picked up the trailer we had to shovel it out our self

Samantha K. on

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Customer did not leave a comment.