Not charge a full day if we're a little late getting the truck backMatthew D.
Customer Reviews for Steddum Wrecker Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL B.
Customer did not leave a comment.Linda N.
Chad was amazing!Sarah L.
The guys here were very friendly and helpful!Valorie S.
I had a very nice and clean uhaul. No issues whatsoever. A/C was definitely cold for as hot as it was outside. Friendly staff at Steddum Wrecker Service. I feel they went above and beyond considering I left my keys in the truck and they hung around after closing for me to be able to come and get them. I'd definitely use them again when I move again. Thank you Steddum and to the rest of the staff for the curtesy and the smooth comfortability of renting the truck out âï¸ âï¸ âï¸ âï¸ âï¸ - Brian Brophy, Pryor, OkBRIAN B.
Customer did not leave a comment.Bruce J.
We had problems with the after hour on-line booking system. The gentleman that was there, was very Professional, Respectful, and helpful checking that we were in fact in the correct place.Shaun H.
Customer did not leave a comment.steven W.
Customer did not leave a comment.Wesley S.
Holiday weekend and a family reunion, We were very well accommodated. They even opened up after normal work hours to help us get on the road.Debbie G.
I have never had a more unpleasant experience in my life. I will never use Uhaul again and I'll be spreading the word about how poor my experience was across the board.Blake J.
Easy to rent and dealer was friendly and competent.coy D.
very helpful!Tammy D.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Connie B.
Separate u-haul rental business from other private owner business functions clutterWilliam J.
Customer did not leave a comment.JENNIFER M.
Customer did not leave a comment.DEBORAH M.
Customer did not leave a comment.Brittney C.
Dropped off after hours called next morning to verifyCrystal L.
I ordered 226ft trucks a week and half in advance and prepaid so my move would go smoothly. The day before pick-up a girl from u-haul called and informed me that my trucks would have to be picked up in another town and that I would have to pick them up two and half hours later than planned and reserved for. This cost me 2-1/2 hours of labor time loading the trucks . I voiced my feelings of this not being what i had planned and served for and the first thing out of her mouth was,,,,,dod i want to just cancel the trucks . Makes me feel that this company doesn't care how you feel ,,, they just want your money . Because of the delay i had to pay for a hotel for two men . I had already bought a truck load of u-haul boxes. This is the last time i will use or recommend U-Haul.Kenny C.
The girl with U-haul that called me the day before pick up was rude and kept asking me if i wanted to just cancel the two trucks because they were not going to be at my pickup location and was not going to be able to be picked up at my reserved time. This will be the last time i rent from u-haul .Brandon C.
Customer did not leave a comment.MATTHEW S.
Uhau needs provide exact amount it will cost and not add charges.RICHARD M.
Steddum Wrecker have always been very polite and easy to work with. We called them Monday to confirm we turned everything in right since we dropped off after hours (Christmas morning). We informed them that we had dropped it off Saturday but my mobile app wasn't letting me check the truck in but I had all the pictures I took if they needed it. They stated that they were about to check it in for us and told us they seen us on camera dropping it off and they had already put the time as Saturday. They were very friendly and helpful! I only marked no on the location because after all it is a wrecker service and they can be very messy and often it seems intimidating to some (my wife) but it was as I was use to after working with them as a police officer years ago.Stephen A.
I have nothing negative to say about the pickup location or the gentleman who helped me. Chad was friendly and got me in and out and on the road as quick as he could. I am frustrated that I requested to pick up the rental in Muskogee, OK which was only 12 miles from where I lived and instead had to drive all the way to Chouteau, OK which was almost an hours drive away so that took almost 2 hours out of my day not to mention the hour I waited due to the main system crashing which was not Steddum Wrecker Service's fault. I reserved a 20ft and was only able to get a 15 foot due to the previous renter not returning in time. I also paid for 3 hours of help for moving and they were gone by the time I got back home as I paid for 11-2 and I did not get back home until 2.tiffany A.
Everything went well, can't complain location was convienant for us. Transaction from pick up to drop off was smoothSTEPHANIE B.
If need, this is we're I'd goSteven L.
Keep on smilingSHARON D.
Customer did not leave a comment.Thomas M.
All questions were answered in a professional and courteous manner. I recommend Steddums for rental occasions.PHILIP S.
Have the tow dolly hooked up legally, for one. Another Uhaul place had to tell me mine was hooked on illegally. And then do not overcharge me for stuff that do not need to be charged for. There's more that could be said, but I feel like my point is across.ANTHONY P.
It took a bit to get the paper work done. Give them some help with computer trainingKENT P.
Customer did not leave a comment.Rusty F.
Customer did not leave a comment.Max W.
Did no go into store, customer service rep met me at the truck and asked if everything went well.David S.
Get my order right. I order a 20 ft. Had to drive a 26. I didn't like it. Your 1 day rates is a lie like 39.99. I will never use you again.VALERIE R.
Customer did not leave a comment.MELVIN A.
It wasn't close by. There was one closer. They weren't there during operating hours.JOHN J.
It was the biggest joke ever with the whole thing from the begining to the end i was very disappointedjason D.
Customer did not leave a comment.Kathy P.
Customer did not leave a comment.MAI T.
Customer did not leave a comment.Melinda M.
Pick up was quick and easy. Staff very helpful.Gary K.
Customer did not leave a comment.LESLIE M.
Excellent serviceCRAVAN C.
Called number as instructed and no answer. Called number second time and was told they don't open till 10:00 a.m. just leave it out front and drop key in box this was 9:45 a.m. Then got charged $20 after hour fee. The place is a dump and not inviting at all.RICHARD S.
Great place friendly people trailer was clean and in great shapeALLEN S.
These people have charged my acct for damages we did not do. I will be calling to inquire how to dispute the $380 this drop off location charged me. There is no way we did the damage he is claiming.GINA M.
Decent facility just didn't listen and charged me for unnecessary productsNoah W.
Customer did not leave a comment.Robert W.
You need to be more organized, and have people that know what they are doing. It should not take over an hour to get your equipment when you have reservationsCHERYL M.
Person who helped us was very nice and took good care of us!!CANDACE P.
Customer did not leave a comment.Nathan M.
We had animal pawprints all over the seats. However, the truck itself was fine.Rhonda K.
Customer did not leave a comment.Perry F.
The store supposed to be open. We show up with our reservation and no one was there to help us. Call customer service kept transfering us around. Took 2 and a half hour to get our truck. You guys freaking sucks.eduardo G.
Could approve on when a person is getting the uhaul it can be more easier it took me almost two hours trying to get the uhaulFredericka H.
Customer did not leave a comment.Vici B.
Customer did not leave a comment.jerry F.
The location is easy to get to. We have dropped of trailers here on multiple occasions and are met with mixed results. Mostly they are a hands-off location. This trip I was able to get assistance dropping the trailer as I couldn't lift it off the ball on my own. This is the first time I've been able to get any help from anyone here.Bree E.
I dropped after hours in a rain storm and couldn't connect online so I called 1800 u haul to let them know since I was a day early. They had the nerve to charge me a $20 after hours fee in which they did nothing after hours the site didn't even check it in till after the scheduled drop time. U-HAUL HAS LOST A LIFE LONG CUSTOMER and everyone I know will know to .Michael F.
Customer did not leave a comment.Allen S.