Customer Reviews for Steeles Hardware Inc
(U-Haul Neighborhood Dealer)

1,168 reviews

2823 Rte 611   Tannersville, PA 18372
(Less than a mile south of the Crossings on Rt 611)

(570) 629-2800

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 4:30 pm

Services at this Location:

Contact Us

(570) 629-2800

2823 Rte 611
Tannersville, PA 18372
(Less than a mile south of the Crossings on Rt 611)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ramses R. 
Rating:
5.0

excellent customer service.

fazal T. 
Rating:
5.0

ace hardware in tannersville pa best place for rental pick up. very friendly and courteous staff.

Angel V. 
Rating:
4.0

Truck and moving blankets were pretty dirty, wish they were cleaner, but overall, everything worked out well.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

I think the rate of milage is too steep.

stephen M. 
Rating:
5.0

The online check out was confusing

Robert H. 
Rating:
4.0

NA

CARROLL B. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

was in and out in less then 10 minutes

timothy B. 
Rating:
3.0

The truck did not have a ramp . The space for the ramp was there but ramp was missing . Made the move much harder

Milagros A. 
Rating:
5.0

Customer did not leave a comment.

Quilene G. 
Rating:
4.0

Customer did not leave a comment.

Perla L. 
Rating:
5.0

Everything went perfect as planned

KEVIN C. 
Rating:
5.0

Truck w 161,000 miles road terribly; every bump caused back pain

Shell F. 
Rating:
5.0

Steeles Ace Hardware was great to deal with - very knowledgeable employees

Diane R. 
Rating:
3.0

Customer did not leave a comment.

Korey J. 
Rating:
5.0

Customer did not leave a comment.

Inna M. 
Rating:
5.0

Good service, clean truck and fair price. Just what customer wants for a rental.

Gary P. 
Rating:
5.0

Great experience! Very pleased. Knowledgeable staff, etc.

dawn B. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR M. 
Rating:
5.0

Nothing keep up good work....

Yvette C. 
Rating:
4.0

The people were friendly and helpful.

Paul S. 
Rating:
5.0

I feel reps are not knowledgeable and I feel customer get baited in and uhaul switch it up over charge.

anaylisa O. 
Rating:
5.0

Everything was great until I went to book another U-Haul and mistakenly put a different location and their .89/mile while this location just charged 1.39/mile. Big difference and now I know to check prices around area!

Rosie I. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Not happy with uhaul,, I made reservations for a truck and a car trailer, was told to puck up at butler park location, then when it came close to pick up date,, was told to pick up at a further location, meaning more miles, then I was told nearest location for trailer was 140 miles away, that I need to pick up, not happy with uhaul,, first time using this company,, most likely the last,,

DAN M. 
Rating:
1.0

I used the truck for 2 days @ $39 a day, I used a total of 194 miles which should've been a total of $383.66 plus taxes, after i delivered the truck with the same amount of gas when i picked it up they charged me card $563. I'm going to dispute this with my bank. Total ripoff

Yamile C. 
Rating:
1.0

Service was ok the female discriminated me more than once. Worse experience. Over charge me and gave me a vehicle that kept cutting off with the check engine light on. Also I reserved a van and they gave me a truck. $260🤬 and was late.

Jamell M. 
Rating:
5.0

Kind helpful 👍 10 out.of 10

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Beatrice C. 
Rating:
5.0

Customer did not leave a comment.

Nestor H. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
5.0

My move would have been a lot easier if they had ramps.

NANCY H. 
Rating:
4.0

Customer did not leave a comment.

Edwin C. 
Rating:
4.0

Customer did not leave a comment.

linda D. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
3.0

Convenience of location was helpful. Online services were not functioning so it made the experience more complicated and took time. Location was busy (with non-UHaul business).

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Arron C. 
Rating:
5.0

Transmission could use some maintenance but otherwise phenomenal and the employees were so nice!

DAWN W. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

But your online app sucks big . I would NEVER recommend using it. It's totally ridiculous. The people inside Steelers Ace Hardware are outstanding .

rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Uhaul Corp. Should listen when the rental locations request simple things like real licence plates for the trailers. I rented a trailer with a temp paper license plate that was on the way to falling off.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Bernadette S. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
3.0

I do not like the way Uhaul does business. You say there is a truck near customer location to get order and bump to a different location the day before the truck is needed. It happened to me and another customer as I was dropping off my truck. Tricky and dishonest !!!!!

Jonathan B. 
Rating:
5.0

I was satisfied will all.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Fridon A. 
Rating:
4.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

I was overcharged for this rental.

Sanjin P. 
Rating:
5.0

The Steele's Hardware team is very responsive with their uhaul clients. It is my favorite uhaul dealership to work with.

NEIL S. 
Rating:
5.0

The team at Steele's is efficient and helpful.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Ines H. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Keep vehicles clean and sanitized after every use

MCKINLEY A. 
Rating:
5.0

They were professional and very efficient they made the whole renting process effortless.

nina H. 
Rating:
5.0

Steele's Hardware was Great, but U-Haul was another story. I was renting a truck for two days starting at 8 am and was told that a U-Haul representative would contact me, but they Never did. I had to contact them Three times to confirm my truck. Then hen it was the day to pick up the truck, the previous customer stood with the truck Longer, a lot longer, like 6 hours longer. Then U-Haul automatically cancelled my reservation and I almost lost my reservation. Ultimately, I had to start moving my house after picking the truck up in the evening, at around 6 pm, which was Very inconvenient..

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
4.0

The U Haul vehicle I had reserved on line was not available at the dealership for U Haul so they gave me what was available for the same cost, even though it was bigger. Which I thought was very nice.

Susan V. 
Rating:
2.0

I had set up a 24/7 truck share, however this site doesn't seem to honor it. I had to go I to the store to get the keys and pick up the truck. I paid in advance for an appliance dolly which was not in the truck as promised, so I had to go back into the store a second time. This all after the original truck I rented was no longer available and had to settle for a smaller truck which caused me to need to make more trips costing me more miles and gas. The truck itself was pretty beaten. The drivers side mirror was cracked, and the cargo area was dirty even though there was a sign there reminding me to sweep up the truck before returning it or face a penalty. Upon returning the truck, I couldn't use the app to return it, it was not accepting the photo of the odometer and fuel gauge. Not sure if that was app related or site related. Overall it was a poor experience.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Arron C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

I unexpectedly needed to rent a van for the day and my local Uhaul branch was all booked but they reserved one for me at the Tannersville branch and I was able to accomplish my move on such short notice. Adel at the East Stroudsburg branch went out of his way to help me find a van and Walter at Tannersville were very helpful, efficient and professional.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
4.0

Customer did not leave a comment.

Frank L. 
Rating:
3.0

The truck was not available when I reserved it, although I was told it would be. I had to make 2 trips to the store to pick it up and the app would not allow me to pick it up using the 24/7 app. I contacted customer service had a 1 hour wait time on the phone only to be hung up on. The experience was not great customer service should be the first priority for u-haul and it's not.

Paul F. 
Rating:
4.0

Location wasn't the problem. I rented thru the 24/7 mobile. It was the worst experience ever. First my driver's license didn't get accepted so I had to give a friends name and number so uhaul can call to verify me. It was 6 am. Most people are sleeping. I got lucky and my old landlord was awake. After I got verified they gave me a code to a lock box to get my keys. The code didn't work. The online chat operator was the most unprofessional person to deal with so I called the 1-833 number. I had to wait 88 mins on hold only to get hung up on. So I called back and I got thru to a nice lady but I felt like she was stalling until the location I was at opened. Once the location opened they took care of everything. I had only rented the van for four hours but they extended it for 24 hours. The location was fine it was the process that was the problem. Plus I locked my personal car keys in my car to top of the experience

David L. 
Rating:
5.0

Customer did not leave a comment.

Casson W. 
Rating:
5.0

Customer did not leave a comment.

bobbi M. 
Rating:
3.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Khalid M. 
Rating:
5.0

I just wanted to say how easy it was to rent the vehicle. The staff was great they had my reservation the truck was ready and clean. The truck was in great condition. When i returned the truck it took ten minutes they finalized the bill and I was done. I would recommend them to anyone whois looking to rent a truck for a move

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

JULIA B. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Rayon H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

The cupholder area was dirty and sticky. Otherwise the Uhaul truck operated well.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

a little more TLC needed on vans ..must be cleaned inside and out..they should also supply some straps and blankets .. The counter people were very nice and informative..

LINDA ESELLE P. 
Rating:
5.0

Customer did not leave a comment.

Belinda B. 
Rating:
5.0

All good

DIANA H. 
Rating:
5.0

Ace hardware people were great, helpful and polite.

Thomas K. 
Rating:
4.0

Interior of the Rear of cargo van was dirty and muddy

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Kara T. 
Rating:
4.0

The uhaul app and return process was terrible. I was unable to submit my photos of the odometer and gas Guage and move forward with the return process. This led me to have to call customer service and wait 30 minutes for an associate. Overall the return took me an hour and should have only 5 minutes.

JAMES E. 
Rating:
5.0

Keep up the great service.

glyness R. 
Rating:
4.0

Customer did not leave a comment.

Jillian P. 
Rating:
5.0

Customer did not leave a comment.

Regina N. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
No reviews have been submitted for this location.

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