Customer Reviews for Steeles Hardware Inc
(U-Haul Neighborhood Dealer)

1,443 reviews

2823 Rte 611   Tannersville, PA 18372
(Less than a mile south of the Crossings on Rt 611)

(570) 629-2800

Office Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 4:30 pm

Services at this Location:

Contact Us

(570) 629-2800

2823 Rte 611
Tannersville, PA 18372
(Less than a mile south of the Crossings on Rt 611)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

IVAN G 
Rating:
5.0

No comment at this time.

EUGENIO W 
Rating:
5.0

Thanks

JEFFREY D 
Rating:
5.0

Steele's Hardware is always professional and helpful. It is my local neighborhood hardware store and they never let me down.

Nickolas W 
Rating:
5.0

Customer did not leave a comment.

brian l 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF L 
Rating:
5.0

Customer did not leave a comment.

ALLEN R 
Rating:
4.0

Customer did not leave a comment.

VELIA L 
Rating:
5.0

I never have a problem with this location. They're always helpful and they don't try to overcharge you out of other places or add things like insurance when you didn't ask for it.

EDDIE U 
Rating:
5.0

Good customer service

DANIEL K 
Rating:
5.0

Give each person renting a U-Haul an insulated drink mug.

EMANUEL P 
Rating:
5.0

Customer did not leave a comment.

HERMINIA R 
Rating:
5.0

Customer did not leave a comment.

JUANA C 
Rating:
5.0

Customer did not leave a comment.

MANUEL M 
Rating:
5.0

Customer did not leave a comment.

MANUEL M 
Rating:
2.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

nothing i can think of

ANDREW L 
Rating:
5.0

Very smooth and easy, great customer service

CARMEN F 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Had a very disappointing experience with the Butler location. The location was not open during normal business hours and I was forced to change my plans to pick it up from Steeles. They did not disappoint but I would like the $50 guarantee I was promised since the first location did not honor my reservation.

HASHEM E 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

KIMAR E 
Rating:
3.0

Check the truck for leaks.

FRANK M 
Rating:
4.0

The truck was clean, but the truck has loud belt squeal, the gear shifter was very touchy and going up/down hill the transmission wasn't shifting well

CRISTOFORO B 
Rating:
5.0

The check engine light came on the truck and it was unable to go past 30 miles per hour. Everyone was very helpful with getting a new truck and road side assistance. Except for the one lady I spoke to in the scheduling office on the 3/14 on the U-Haul customer service line. She was very nasty and unhelpful. She kept asking me what I wanted her to do .. instead of helping me find a solution. There is two ladies in that office and the one lady I spoke to on 3/13 was very nice and helpful. She was very helpful and accommodating. I would really look into that because she will get a bad review everytime.

JABRIELLE R 
Rating:
5.0

Overall, the experience was great. The representative was amazing. Explained everything with great care and expertise. My only issue was the total mileage. The trip to the drop should be included in the total mileage. I was over by 15 miles because of it. I rented the same truck 3 weeks before for the same trip but just returned to a different location.

Odell J 
Rating:
5.0

I will never use u haul again. I paid all the extra for the insurance.And I had an issue, and when I used the roadside assistance, they told me they couldn't help me and I needed to call a tow truck. I would highly not recommend u hall.

Jennifer B 
Rating:
4.0

Customer did not leave a comment.

Alfred S 
Rating:
5.0

Customer did not leave a comment.

PAUL L 
Rating:
3.0

U-Haul truck was parked too close to one next to it and on ice plus another truck parked right in front of it making getting out very difficult. Inside of truck was mostly clean but found some broken pieces of glass in back. Gas left very low.

KYLE A 
Rating:
4.0

It would be better to only offer trucks when they are on the lot. Other than that it was great. :)

PETER R 
Rating:
5.0

Customer did not leave a comment.

AHMIR W 
Rating:
5.0

Facility was clean and easy to locate uhaul stand.

ALICE C 
Rating:
5.0

Your customer service was very courteous & efficient. At this time I cannot specify anything to add to improve unless you guys deliver to the customer instead but I won't be that picky! Just kidding! It was great experience. Thank you!

Maria O 
Rating:
5.0

Price per mile too high

MARTY O 
Rating:
5.0

Customer did not leave a comment.

HARLEM K 
Rating:
3.0

Picked up truck and found some garbage was in the interior. Also truck was missing the sun visor which led to getting blinded half the time I was driving with the sun hitting my eyes. Also window knob was broken off. When reaching my first destination, found truck was not swept out and had dirt on the floor. Had a tight time frame to maintain and had little time to clean up.

RICHARD M 
Rating:
5.0

Great staff

Angel R 
Rating:
3.0

I was disappointed that the 40% rate increase for certain days (gouging) wasn’t clearly explained to me. This is an overall U-Haul policy and not the stores fault but at store level they should understand that this policy may not be an expected norm by customers.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

PERAPHON S 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
4.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

ODELL J 
Rating:
4.0

Customer did not leave a comment.

JORGE E 
Rating:
3.0

I rented an appliance dolly from the web site when I went to pick it up only a hand truck was available for me.

James V 
Rating:
5.0

Customer did not leave a comment.

SCOTT A 
Rating:
5.0

Customer did not leave a comment.

LEONARD A 
Rating:
4.0

Customer did not leave a comment.

FREDERICK R 
Rating:
5.0

Awesome they refund me 50 bucks cause pick up the truck different location, no hassle

FELIPE A 
Rating:
3.0

Customer did not leave a comment.

SONIA H 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

NICOLE S 
Rating:
5.0

Customer did not leave a comment.

Janice S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Service Manager Cody was very professional and helpful. Thanks, Art Crabtree

RTHUR C 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
4.0

Customer did not leave a comment.

BRIN S 
Rating:
5.0

Customer did not leave a comment.

WENCESLAO J 
Rating:
5.0

I had no issues at this location.

KIMERLY D 
Rating:
5.0

Very nice people to work 👍

RICARDO A 
Rating:
5.0

Customer did not leave a comment.

SHAWN H 
Rating:
5.0

Too busy! But what can you do? Steeles does a great job

SUSAN W 
Rating:
5.0

Your staff was friendly.

KARL D 
Rating:
4.0

Everyone is typically very nice when I go there, however, the day that I picked up the 26-foot truck, the young man who assisted me was very short and a bit rude. When my car was loaded onto the tow dolly, my daughter was not told to put it in neutral, so the tires were screeching as I pulled out of the parking lot. The two who hooked it up just stood and watched. A police officer on the road addressed it. Other employees have been very nice and considerate, including the gentleman whose truck I hit in the parking lot, backing up the next truck that I rented.

ROBIN S 
Rating:
3.0

Customer did not leave a comment.

KAYLA H 
Rating:
5.0

Customer did not leave a comment.

MANUEL M 
Rating:
5.0

Shelby was very polite and professional.

LUIS F 
Rating:
3.0

Nothing to do with the location but I booked about two weeks prior and a hand dolly and a bigger vehicle was not available to me. When I arrived the uhaul site was completely down. Luckily the woman who assisted was amazing and helped me with the mileage discount because I was given a smaller vehicle.

Meghan B 
Rating:
5.0

Beautiful and courteous.

RANDOLPH S 
Rating:
5.0

Customer did not leave a comment.

CARLOS V 
Rating:
5.0

Customer did not leave a comment.

Vanessa G 
Rating:
4.0

Customer did not leave a comment.

laurier n 
Rating:
5.0

Customer did not leave a comment.

Adda G 
Rating:
5.0

Customer did not leave a comment.

WILLIE S 
Rating:
5.0

Customer did not leave a comment.

WENDY D 
Rating:
3.0

truck NAIL TOLD THEM IN SIDE WAS TOLD TO CALL 1800 NUMBER CAUSE THET DONT HAVE ANY MORE TRUCKS AVAILABLE AND TAKE IT TO MY HOUSE. THEY REALLY NEED TO LOOKM OVER THESE TRUCKS WHEN THEY ARE RETURN. TRUCK NEED TWO TIRES AND WAS ALL OVER ROAD WHEN DRIVING.

PETER H 
Rating:
4.0

Customer did not leave a comment.

Christopher G 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
5.0

Customer did not leave a comment.

Kyle P 
Rating:
5.0

Great customer service

Fazal t 
Rating:
4.0

Customer did not leave a comment.

SUSAN S 
Rating:
5.0

Customer did not leave a comment.

Keith N 
Rating:
5.0

Customer did not leave a comment.

Lucas D 
Rating:
5.0

The van was quite dirty inside. I just cleaned up myself to use. Plus it needed an oil change

GERALDINE P 
Rating:
5.0

Customer did not leave a comment.

WAYNE D 
Rating:
5.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

Jeanette F 
Rating:
5.0

Customer did not leave a comment.

Ron M 
Rating:
5.0

Very helpful. Quick check in and return.

Michael K 
Rating:
5.0

Customer did not leave a comment.

DIMITRY S 
Rating:
1.0

See above, and as we weee clearly frustrated we only received a chip on staffs shoulder from here. Horrible

April S 
Rating:
3.0

It's ridiculous that the automated system permitted me to schedule a pick up an hour in advance of the location opening. I placed the order after it had closed, so there was no one around to assign the equipment or place the key in the lockbox. I didn't know this until AFTER getting there and the system directed me to call in, where I sat on hold for 20 minutes. Online chat didn't work either. Not the fault of the location staff, who did their best, but sheesh. Frustrating and delayed my day.

Sheila G 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
3.0

Customer did not leave a comment.

Jared B 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Heber G 
Rating:
5.0

Perfect location and worker

aydin t 
Rating:
4.0

The vehicle smelled like vomit and there was clearly some vomit on the driver seat. Uhaul did compensate me less than half of my rental cost which is barely acceptable, the smell was horrible. Whoever is in charge of cleaning the vehicles after rentals needs to do better.

VINCENT C 
Rating:
5.0

Customer did not leave a comment.

Victor d 
Rating:
3.0

They charged me for two days when we returned it 830am less then 24 hours later. Would not go back again or refer anyone.

Donna S 
No reviews have been submitted for this location.
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