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ANGELA G
Customer Reviews for Steeles Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ask customer if any equiptment is needed with rental vehicle
DEREK HClean the inside and outside of the vehicles, i.e. windshield, mirrors, drivers and passengers compartment.
LEW WThe truck I received was in fair condition (at best), I noted several areas of body damage that was either poorly repaired or not repaired at all, one of the tires had visible damage to it, the interior of the cab was pretty dirty as well (coffee stains on the cupholder/console/etc). I don't expect the trucks to be pristine, but this was below average in my book. For what I needed the truck for, wasn't a big deal, just a short trip to move some construction material. The truck drove fine for the most part for a 140k mile vehicle.
MICHAEL KParking lot was tight.
Verna DNo comment at this time.
EUGENIO WThanks
JEFFREY DSteele's Hardware is always professional and helpful. It is my local neighborhood hardware store and they never let me down.
Nickolas WI never have a problem with this location. They're always helpful and they don't try to overcharge you out of other places or add things like insurance when you didn't ask for it.
EDDIE UGood customer service
DANIEL KGive each person renting a U-Haul an insulated drink mug.
EMANUEL Pnothing i can think of
ANDREW LVery smooth and easy, great customer service
CARMEN FHad a very disappointing experience with the Butler location. The location was not open during normal business hours and I was forced to change my plans to pick it up from Steeles. They did not disappoint but I would like the $50 guarantee I was promised since the first location did not honor my reservation.
HASHEM ECheck the truck for leaks.
FRANK MThe truck was clean, but the truck has loud belt squeal, the gear shifter was very touchy and going up/down hill the transmission wasn't shifting well
CRISTOFORO BThe check engine light came on the truck and it was unable to go past 30 miles per hour. Everyone was very helpful with getting a new truck and road side assistance. Except for the one lady I spoke to in the scheduling office on the 3/14 on the U-Haul customer service line. She was very nasty and unhelpful. She kept asking me what I wanted her to do .. instead of helping me find a solution. There is two ladies in that office and the one lady I spoke to on 3/13 was very nice and helpful. She was very helpful and accommodating. I would really look into that because she will get a bad review everytime.
JABRIELLE ROverall, the experience was great. The representative was amazing. Explained everything with great care and expertise. My only issue was the total mileage. The trip to the drop should be included in the total mileage. I was over by 15 miles because of it. I rented the same truck 3 weeks before for the same trip but just returned to a different location.
Odell JI will never use u haul again. I paid all the extra for the insurance.And I had an issue, and when I used the roadside assistance, they told me they couldn't help me and I needed to call a tow truck. I would highly not recommend u hall.
Jennifer BU-Haul truck was parked too close to one next to it and on ice plus another truck parked right in front of it making getting out very difficult. Inside of truck was mostly clean but found some broken pieces of glass in back. Gas left very low.
KYLE AIt would be better to only offer trucks when they are on the lot. Other than that it was great. :)
PETER RFacility was clean and easy to locate uhaul stand.
ALICE CYour customer service was very courteous & efficient. At this time I cannot specify anything to add to improve unless you guys deliver to the customer instead but I won't be that picky! Just kidding! It was great experience. Thank you!
Maria OPrice per mile too high
MARTY OPicked up truck and found some garbage was in the interior. Also truck was missing the sun visor which led to getting blinded half the time I was driving with the sun hitting my eyes. Also window knob was broken off. When reaching my first destination, found truck was not swept out and had dirt on the floor. Had a tight time frame to maintain and had little time to clean up.
RICHARD MGreat staff
Angel RI was disappointed that the 40% rate increase for certain days (gouging) wasn’t clearly explained to me. This is an overall U-Haul policy and not the stores fault but at store level they should understand that this policy may not be an expected norm by customers.
RICHARD GI rented an appliance dolly from the web site when I went to pick it up only a hand truck was available for me.
James VAwesome they refund me 50 bucks cause pick up the truck different location, no hassle
FELIPE AService Manager Cody was very professional and helpful. Thanks, Art Crabtree
RTHUR CI had no issues at this location.
KIMERLY DVery nice people to work 👍
RICARDO AToo busy! But what can you do? Steeles does a great job
SUSAN WYour staff was friendly.
KARL DEveryone is typically very nice when I go there, however, the day that I picked up the 26-foot truck, the young man who assisted me was very short and a bit rude. When my car was loaded onto the tow dolly, my daughter was not told to put it in neutral, so the tires were screeching as I pulled out of the parking lot. The two who hooked it up just stood and watched. A police officer on the road addressed it. Other employees have been very nice and considerate, including the gentleman whose truck I hit in the parking lot, backing up the next truck that I rented.
ROBIN SShelby was very polite and professional.
LUIS FNothing to do with the location but I booked about two weeks prior and a hand dolly and a bigger vehicle was not available to me. When I arrived the uhaul site was completely down. Luckily the woman who assisted was amazing and helped me with the mileage discount because I was given a smaller vehicle.
Meghan BBeautiful and courteous.
RANDOLPH Struck NAIL TOLD THEM IN SIDE WAS TOLD TO CALL 1800 NUMBER CAUSE THET DONT HAVE ANY MORE TRUCKS AVAILABLE AND TAKE IT TO MY HOUSE. THEY REALLY NEED TO LOOKM OVER THESE TRUCKS WHEN THEY ARE RETURN. TRUCK NEED TWO TIRES AND WAS ALL OVER ROAD WHEN DRIVING.
PETER HGreat customer service
Fazal tThe van was quite dirty inside. I just cleaned up myself to use. Plus it needed an oil change
GERALDINE PVery helpful. Quick check in and return.
Michael K