Terrible experience. No dolly in the truck, app to pick up and drop off is excessively difficult. Next time I'll borrow a couple of pickup trucks for free.Sandra B.
Customer Reviews for Stephens Tire & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
trailer was all we needed, It pulled without a problem all day long. Drop off was a breeze. Thank you so much.CYNTHIA T.
Customer did not leave a comment.TOBIAS J.
The truck was old and the engine light kept popping on which was frightening . The truck needs to be serviced and updated.NORA O.
Thanks Bobby!GREGORY A.
Checkin was quick, utility trailer was easy to use.Warren R.
Helpful folks in turning in equipment and getting us in and out quickly! Thanks!!!Robert W.
Very friendly and great service! Thank you!!EMILY J.
I reserved the trailer to pick up in the town near my house in Dickson. I made the reservation well in advance. I arrived at the location and discovered there was no trailer for me there and I had to go to a different location location in another town. When I got to the second location they were not well equipped with products needed for moving. When I masked I was referred to an auto parts store five miles away. I have been a long time customer of haul and this was not the usual level of service I am used to.Christopher L.
Customer did not leave a comment.MICHAEL C.
No complaints here . I would definitely rent from there again .STEPHANIE B.
Customer did not leave a comment.Julie M.
No concerns.ROBERT I.
Customer did not leave a comment.P B.
Customer did not leave a comment.Samuel S.
No one works on Sundays. Left voice message, no return call.ANTHONY A.
Customer did not leave a comment.larry M.
The guy who helped us with no help at all and rude.TRUDY B.
Easy process to rent a truck here. Fair pricing and honest.Terry L.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.terry L.
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.lorriane T.
Customer did not leave a comment.STEPHANIE I.
Office was filled with cigarette smoke but gentleman was very helpful and friendlyVicki K.
Customer did not leave a comment.dave W.
Customer did not leave a comment.dave W.
Customer did not leave a comment.MITCHELL F.
I rented the tow dolly with the intentions of towing my 2004 Toyota sienna from Nashville back to Buon Aqua Tennessee unbeknownst to me when I got ready to pick it up the dolly was not wide enough I called the dealer he told me I had a 41W so I spent I spent some three hours of my time and $50 and did not get to accomplish what I set out to do and that was to bring my Toyota back home my advice to anyone checked the with Of your vehicle before paying for a tow dolly Also the dealer knew exactly what I was pulling so he should've known whether or not that tow dolly 41 W. would have worked for me (Not a Good experience)larry R.
Very fast equipment pickup and great to do business with.Kevin C.
nothing Fairview did it right Mr. Stevens is the best told me the exact charge and that is what it was.James S.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.barry B.
Truck smelled of dog, cigarettes and unclean. Truck was in poor shape for a UhaulLINDA N.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Tom W.
Customer did not leave a comment.Scott A.
I was in and out with in a few minuets. Real people that really care.jimmy G.
Customer did not leave a comment.CHRISTOPHER R.
The owner smokes in his office which makes it hard to breathe while completing formsðŸ¥ºCarla T.
Customer did not leave a comment.Emery H.
Dropped trailer when shop was closed.Lebby M.
Customer did not leave a comment.Adam J.
Quick drop off with fast email confirmation of return.Norman S.
Customer did not leave a comment.GEORGEHAYNES H.
Did a great job getting me out the door. Friendly serviceJOSEPH K.
The getting the truck instructions need to be more precise. I told Adam the Uhaul rep who called me on Friday to change my pick up location where I was dropping off which was Centerville Affordable Storage where I have a storage unit. By the time I got ready to return the truck you had me down for East Hickman self storage that was at least 10 miles out of my way.Sharon F.
Make sure the equipment the customer requested is in the truck. Got charged for a furniture dolly and didn't receive itDustin C.
Customer did not leave a comment.walter H.
It was an easy processJUDY S.
Customer did not leave a comment.Thomas Q.
Very helpful when we were picking the moving truck up on the Saturday morning.Douglas H.
I received the upmost customer service possible. Thank You !Edward C.
Personal was very king.mona B.
Customer did not leave a comment.Will G.
Knowing where to park for drop-off was difficult. The parking lot is small and not easy to maneuver in a big truck.Jennifer P.
Customer did not leave a comment.Jane B.
Customer did not leave a comment.Paul L.
On my online reservation it said $20 for 12 moving blankets and after they charged me $50 for 6 moving blankets. We rented 24 blankets so the rental was more than I expected. The fuel gage was not working properly. It said it had half a tank but it took 27 gallons to fill it up. Ramp was messed up but they at least told us that part.Ethan S.
Talked with Bobby. Super nice guy!Nathaniel M.
Everything was ready for me, and very convenient. I would definitely call again for my next move.Chad C.
Customer did not leave a comment.rita C.
Customer did not leave a comment.Jason B.
Uhaul was fine.it was they attitude of man running it.wasn't hateful but grumpy attitude.debra D.
Customer did not leave a comment.Kenneth K.
Uhaul should give a discount to people who have to rent a truck multiple times. I spent over 200 and have to rent another one this Thursday.Jeremy L.
Return process taking pictures at night is ridiculousCourtney K.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.karen C.
Customer did not leave a comment.stanley T.
Customer did not leave a comment.Jeffery S.
Customer did not leave a comment.benjie W.
Bobby Stephens made This process of breeze I would highly highly recommend renting your U-Haul from himEmily W.
Customer did not leave a comment.Cassie A.
Customer did not leave a comment.bill T.
Customer did not leave a comment.Farrar C.
Stephens is the best. What he says is what happens!Fred H.
Customer did not leave a comment.Missie G.
Tried to do the pickup at the Fairview location. They were supposed to be open until noon. When I arrived at 1128, the place was locked and nobody was available. I was able to get a one way rental from Huntsville, but it cost more than twice what it would have been had the Fairview store been open. Disappointed in my local facility.Eileen J.
This was a great place to rent u-haul trucks.Missie G.
The truck was clean itself and worked fine. I liked that it had really good gas mileage. However, the key ignition is in desperate need of being fixed. You have to giggle it violently and awkwardly for it to finally start. There were times I was honestly afraid I was stuck where I was because it was so difficult for it to start. I didn't want to stop anywhere in fear that I might not being able to start it again. The location itself was close to my house but the customer service was pitiful. The shop is disgusting and while Stephans did get me my UHaul quickly he made a big deal of making me feel like absolute crap every time I talked. He's extremely impatient and his version of just telling you something is barking a command at you. Will never be using this location again and will be avoiding using UHaul.kathleen P.
Customer did not leave a comment.Heather C.
It was not the location it was the whole issue of supplying what I had reserved at the correct location. This experience took three hrs longer than it needed, was Not easy, rude customer service at the Charlotte location off annex, and unwilling to help.Riley S.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Rita C.
Customer did not leave a comment.kay I.
Nothing I can think ofPAULETTA J.
Customer did not leave a comment.anthony M.
Customer did not leave a comment.Mike L.
Very accomidating business.ruth H.
Owner was a terrible to deal with.Mark W.
Customer did not leave a comment.steven S.
Easy process and very helpful folks at Stephens Tire and Auto. Later in the day after loading the car I noticed one of the trailer tires was leaking air. A U-Haul service truck provided very quick and professional service to fix it. I wish I could remember the Service Reps name. He was exceptional and a great representative of U-Haul professionalism.Robert W.
Customer did not leave a comment.stewart M.
Customer did not leave a comment.DONNA S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Douglas H.