Customer Reviews for Stephens Tire & Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stephens Tire & Auto Repair

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Cassie A. on

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bill T. on

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Farrar C. on

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Fred H. on

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Stephens is the best. What he says is what happens!

Missie G. on

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Eileen J. on

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Tried to do the pickup at the Fairview location. They were supposed to be open until noon. When I arrived at 1128, the place was locked and nobody was available. I was able to get a one way rental from Huntsville, but it cost more than twice what it would have been had the Fairview store been open. Disappointed in my local facility.

Missie G. on

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This was a great place to rent u-haul trucks.

kathleen P. on

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The truck was clean itself and worked fine. I liked that it had really good gas mileage. However, the key ignition is in desperate need of being fixed. You have to giggle it violently and awkwardly for it to finally start. There were times I was honestly afraid I was stuck where I was because it was so difficult for it to start. I didn’t want to stop anywhere in fear that I might not being able to start it again. The location itself was close to my house but the customer service was pitiful. The shop is disgusting and while Stephans did get me my UHaul quickly he made a big deal of making me feel like absolute crap every time I talked. He’s extremely impatient and his version of just telling you something is barking a command at you. Will never be using this location again and will be avoiding using UHaul.

Heather C. on

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Riley S. on

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It was not the location it was the whole issue of supplying what I had reserved at the correct location. This experience took three hrs longer than it needed, was Not easy, rude customer service at the Charlotte location off annex, and unwilling to help.

Tim S. on

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Rita C. on

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kay I. on

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PAULETTA J. on

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Nothing I can think of

anthony M. on

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Mike L. on

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ruth H. on

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Very accomidating business.

Mark W. on

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Owner was a terrible to deal with.

steven S. on

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Robert W. on

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Easy process and very helpful folks at Stephens Tire and Auto. Later in the day after loading the car I noticed one of the trailer tires was leaking air. A U-Haul service truck provided very quick and professional service to fix it. I wish I could remember the Service Reps name. He was exceptional and a great representative of U-Haul professionalism.

stewart M. on

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DONNA S. on

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Michael M. on

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Douglas H. on

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ALAN W. on

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Timothy A. on

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Jeff H. on

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rick F. on

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Won't go to Pegram location ever again, this was next closest option. Liked the guy and his process.

ANNE Y. on

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So glad that we were able to drop off in Fairview and not Pegram. The man that runs your Pregram store is an ass and should not be representing UHaul. We are sorry that we didn't get the name of the gentleman in Fairview, but this is twice in a year that he accepted our trailer when he wasn't accepting any. Thank you Fairview UHaul man!

raymond M. on

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THOMAS P. on

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todd R. on

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