Customer Reviews for Steptoe Carwash & Mini Storage
(U-Haul Neighborhood Dealer)

18 reviews

2001 N Steptoe St   Kennewick, WA 99336

(509) 396-5820

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 396-5820

2001 N Steptoe St
Kennewick, WA 99336

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The actual location was a little bit difficult to navigate but the personnel more than made it worth it. Super friendly and helpful. My ability to understand on line check in was below average and their help saved me from getting charged an extra $60.

Julie H. 
Rating:
5.0

Steptoe Cleaned up the mess AAA storage rented me. Reserved a 15' truck, was told the fuel was siphoned out. Went to nearest gas station to fill it had a 1/4 hole in the fuel tank. And Steptoe provided me with a replacement

Tyler W. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
1.0

Do not pick up truck after office has closed! Phone reservation app is horrible! I was unable to enter mileage or fuel tank level and I was charged over $60 for less than 20 miles. The truck was not in the location shown on the app. The key box was at the top of the window and I am short so I had to stand on running boards to reach key box. I was charged $10 for a dolly that was not in the truck when I picked it up. Then when I returned truck I was told by the office that they would remove the charge for the dolly but they did not.

Onette G. 
Rating:
5.0

Cassandra provided exceptional customer service, hence the excellent rating!

Rigo L. 
Rating:
3.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Thank you

thad V. 
Rating:
2.0

The trailer was not installed properly the ting wasn't tight enough and popped off the ball going over the first speed bump. The trailer had not been cleaned

Charles S. 
Rating:
5.0

Be as friendly as you are. Thank you!

Tatyana M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Workers made me drive and park all the equipment because the workers did not have enough skill to use the equipment. It's small dark and a stupid drop off area. Everyone I've told will not use uhaul in the future.

DONALD H. 
Rating:
3.0

Did not have any of my equipment i regulated and paid for. Return key was not straight forward on where to put the truck key.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

This was the best rental thus far. The location and personnel were amazing. Will definitely be renting from there again.

Joseph L. 
Rating:
5.0

Amanda was our pickup and return agent. She was great, professional, knowledgeable, courteous, and efficient. Will rent from that location whenever we can. Highly recommended!

Jonathan S. 
No reviews have been submitted for this location.

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