The location was great but the vehicle was run down and a death trap. I called twice for assistance and you don't have enough operators to handle your calls, which leads me to believe that many of your vehicles are not maintained properly. The vehicle was stuck into gear and I had problems driving it. Never again will I rent from uhual. We were only able to do one run with this vehicle and I still have a majority of my stuff at the old residence. Needless to say, I will use budget truck rental for the remainder next weekend.Jane G.
Stereo & DJ Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you uhaul you make moving easier!Danny R.
These ppl lieerma O.
Thank you Mari for an excellent experience!Julio H.
Truck was not clean gas cap was not the right cap it didnt close and the check engine light went on and said tighten gas cap However the return location Sanchez Feed & Seed was an awesome experienceJOSE M.
The personal attention and individual customer service that is provided could improve. Having siad that, I did not receive terrible service, however the service I did get could not be rated as above average if that, This location has three workers that I counted and one was watching the entry door plus handicapped so not actually providing customer service; and a large number of customers in the store.It took 43 minutes for the rental transaction to be completed. The amount of time to process paperwork and print out a receipt was exorbitant and unnecessary. The lady helping me never once looked me in the eye and only shortly looked up from her phone. She LITERALLY YELLED ACROSS THE STORE to another employee, which alone is not terrible, however I was standing in front of her and directly in the line of travel for her voice. She yelled in my face. The use of curse words was liberal and the store was EXTREMELY crowded, despite the COVID-19 restrictions. overall it was a below average borderline downright terrible rental process to get a U-Haul truck, but the truck worked perfect for the job and the location kept the truck clean. Lastly, she marked the tank as FULL before I left and when I got in the truck it was at 3/4 of a tank.MICHELLE R.
Customer did not leave a comment.JACOB H.
Everyone was super friendly and helpful at this pickup location. However, the trailer was not clean - it was grimey and dirty and smelled so intensely of marijuana that even our clothes hanging in the trailer started smelling after a few days.EMILY K.
Perdi mi cartera estoy segura se Cayo debajo delaciento porfavor de revisar. I lost my wallet I'm sure is under the seat plz checkJuana R.
Customer did not leave a comment.Lino L.
This location is in a gang infested area. The Smoke Shop is extremely busy and the patrons are shady characters. Many homeless on the lot asking for money. Little to no available parking. Very unsafe I was afraid to get off my car. I had my son follow me to return the truck.Marcela H.
Customer did not leave a comment.RUSSELL S.
Good service, good priceHumberto A.
Service was unwelcoming and terrible. A lot of miscommunication between employees. I made reservations online and upon my arrival, I got help as soon as I found someone and it took more than 15 minutes to get a 10' uhaul while the employee sounded demanding in telling me to give her any information she needs. I mentioned I would drop the U-Haul off at a different location; the following day, I called the location where I picked up the U-Haul and a lady who sounded very rude told me I have to return the U-Haul to the same location.Syvilay H.
Please improve the app. Had trouble clicking on "dispute/take photo". It would select everything, instead of clicking on button. Connection issues when submitting. Having to cancel forms in order to continue. Which will results in losing or skipping data input, causing inaccurate/incorrect information.ky Y.
Too expensive for the Uhaul experience. Will reeder to other agencies in the future when needed.Augustine O.
Opened door to drive it smelled like someone smoked . My sinuses were not happy for breathing and on top of that fires bringing smoke. Other than that customer service was great and very great customer service ðŸ˜ŽDAWNA V.
Customer did not leave a comment.Pedro Angel R.
Pick up the phone!!! Waiting 45 min to make res is unacceptable.JOSIP B.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.shawnte H.
Have the truck inside cab clean! & mirrors! Location was far from our home & in a not inviting locale. Personnel who assisted us was the best! Friendly & expedient!Suzanne M.
I rent all the time, have been to tons of uhaul places all over the USA. Customer was on point. I would rent from this location again.Josh P.
Customer did not leave a comment.ELINOR S.
Customer did not leave a comment.Antionette W.
I was charged additional $8 when I already put $10 in gas. I only drove the vehicle 7 miles I just thought it was ridiculous that's all.Hope L.
Too much going on in store, not enough staff, wait time for both pick up And return exceeded 15 minutes. A/C was not fully functional in truck.Daniel G.
The personal was not really train to guide people doing mobile return truck. I had to figure everything on my own.Moises R.
Customer did not leave a comment.John N.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.Lindolyn Quwona M.
Customer did not leave a comment.Sandra J.
Too busy, not enough trainingCheyenne N.
Customer did not leave a comment.moises C.
Mari and her staff are amazing ?? I am definitely giving 5 ?? Thank you very much!!!!!Janine G.
Lock your U-Hauls, park them inside a fenced areas, I found homeless person Inside my U-Haul he was clearly on drugs, I also doing caps the needles and the U-Haul had a really bad urine smell also my head light was outJuan M.
Alexis was extremely helpful!!Cathy W.
Customer did not leave a comment.Humberto V.
Customer did not leave a comment.Jaqueline S.
Customer did not leave a comment.Denise M.
The check engine light came on during my rental I had to let truck cool off I called roadside and they said someone would come look at it after a hour no one showed up did anyone bother to do anything no not at all. I was charged more then my reciept showed on uhaul.com and did they bother to apologize and correct the price no way they did not never again will I rentDavid B.
Took forever to receive service then once we were checked in their employee that had keys had left and was over 30 minutes away. It took about an hour from getting service to receiving keys.Carlos T.
Fast easy service great customer service. Will definitely be coming back to visit the shopAmanda J.
Customer did not leave a comment.Ruben V.
Was charged for gas even though I returned it with more than I got it with. Was also charged multiple days because they were closed when I returned it and didn't tell me to report it online when I dropped it off.Matthew H.
Good Job!Anthony S.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Noah B.
Customer did not leave a comment.Richard Joseph E.
Customer did not leave a comment.Alfred G.
Customer did not leave a comment.SAMUEL M.
Nothing ?? The lady's in Fresno were I got trailer were so helpful and friendly from start to finish . They were amazing ?? Dropped of trailer in Indio Ca and they were very friendly and helpful ?? Thank youJames E.
Service was excellent especially the service representative she was very friendly and welcoming she assisted very promptly and answered all questions. Check in process was very smooth as well as the check out process I would definitely recommend this place for any future rentals. Thank you for your prompt service.Antonio N.
Customer did not leave a comment.Steven R.
Great service!kevin G.
Customer did not leave a comment.bill W.
I was lied to 3 different times on the amount I was to receive back, I was also charged for miles that they said I went over when I only used 68 miles out of 101 that I hadisabel T.
fix your systemJarvis Lamore U.
Customer did not leave a comment.RANJIT B.
The drop off location in Fresno was very very good!! Very nice people.David G.
Customer did not leave a comment.kevin G.
Very friendly and helpfulAllan Jay K.
I need someone to call me about my horrible expericeneRomeo G.
Customer did not leave a comment.Kenneth C.
I really like this location, it is better than the one down the street, I don't know the name of the one that has half ton pick ups, DJ'S Stereo Store is the best, they strive to help you out and make it right, I have always been satisfied when doing business with these Ladies Thank You DJ'S Stereo.Debra G.
Customer did not leave a comment.Steven B.
I was given a truck that had a roof that made a bothering noise where I had to put earbuds just to minimize the sound. I believe that this is a safety measure that needs to get taken care of before renting out that truck.Oscar R.
Customer did not leave a comment.JOSE L.
I believe her name was alexa, she helped me and she was perfect. If i ever need another one I will come back to her and this location. Thank you so much. It was easy, fast, and cheap.Valerie Antaunet R.
Customer did not leave a comment.leslie T.
Customer did not leave a comment.Arthur M.
the area and business was dirtyGuadalupe S.
Customer did not leave a comment.francisco alvar C.
Had to wait because they opened 1 1/2 hours after posted opening time.Allen L.
Customer did not leave a comment.gina S.
Customer did not leave a comment.Yamina R.
My rental experience was HORRIBLE. I was harassed and threatened daily about extending my rental. I was overcharged $330 on top of the horrible treatment. This place is ghetto, they lie and they will cook your bill with fake charges. They make Uhaul look bad and I will NEVER rent not only from this crap store but Uhaul either. They can expect a formal complaint filed.Amy Melissa E.
Nothing customer service was excellent maricela and her daughter did an excellent job thank you if ever needed a U-Haul I would definitely go back ????mark anthony G.
The people are so friendly here! I reserved my truck over the phone, it took 10 minutes to go over paperwork and I was out the door. The truck was clean and comfortable. I would highly recommend this location.judith S.
Customer did not leave a comment.Kimdy N.
Everything was perfectjosue o O.
Keep up the good work...Thanks.corina G.
A safer location! Or maybe adding more lights so the place would be brighter. When we returned the truck after office hours Sunday, there were some guys drinking on the parking lot. We had to circle twice before we could leave the truck. We wondered if those guys would create some trouble. UHaul staff was great, though.Estrella C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.kathlee W.
Customer did not leave a comment.Marcus A N.
The truck was very clean. However, there was evidence of smoking in the truck and smelled a bit.Sue V.
Never rent from this place again or ever. The worst customer service I've experienced. First of all it was my fault to think such a place (DJ Stereo) would focus on my needs as a mover. The owner lady who helped us would constantly interrupt our time by helping her stereo customers. Dont waste your time or contribute to their income. Find a place where they will focus on your needs.Kong L.
I reserved a truck at this location and had a confirmation number, but somehow they had no record of my reservation. I did forget to take my reservation sheet with me. The person still rented me the size truck I needed. Excellent customer service.John Michael H.
Customer did not leave a comment.Freddie leon W.
I used my chime card to rent a U-Haul and still have not got my refund back since October 25th due to in-law paid with her card.. Still waiting and today is November 18th.STEVEN R.
Customer did not leave a comment.cameron steven M.
Customer did not leave a comment.darina g G.
I can't think of anything. They were great!Diantha catherin M.
I enjoyed my experience, they were very nice and made you feel comfortable. Also they were happy for me in purchasing my new homeValarie Dawn B.
Thank you... Great job...elizabeth marie W.
The representative was very knowledgeable and was able to get the U-Haul moving van that I needed when I needed it, even though all units were reservedjess M.
Paint the speed bump in the Parkinglotsteven r A.