False information was included in the contract: that the truck was half-filled with gas and that I was to return the truck to a different destination. This resulted in large additional expense
MICHAEL S
Customer Reviews for Stereo Video Ctr Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one around when dropped it off
Jamie AThe uhaul truck I picked ran really bad. I was nervous that I wouldn't make it to my destination. That truck sounded like it had never been serviced. The 1st place I tried to drop it off at, wouldn't even take it. The 2nd place I went didn't want to take it either because it sounded so bad but he was kind enough to do us a favor and he took it. Uhaul needs to do better before they have a lawsuit taken out against them in the event that someone gets hurt or stuck on the side of the road.
CHERYL MNothing
Deshea SGreat service. Personable yet professional.
Donald DGreat experience and very pleasant staff.
Judy MMy return was very easy and quick great job everyone
ethel bHad no doley available even though I reserved one.
William GNA
JANET KThe lady was so nice!! It’s a nice location to return a Uhaul
Marjorie BRead above.
Christopher KWonderful place to rent from.
Johnny FQuite helpful !
Woodrow DI thought the previous user was supposed to clean the trailer? I took a picture of the dirt in the trailer. Not a big deal, since i cleaned it after my use. The rental store was a sauna.
Gary WGreat to deal with.
Johnny FBetter customer service via telephone.
Wil WEverything was well taken care of
carolyn mI made my reservation 10 days in advance for a motorcycle trailer in myrtle beach. When I got there to get the trailer they had none. So I had to drive to another city which was 80 miles round trip cause it was the only one they could find. Then the u-haul was in a pawn shop that the girls who worked there had no knowledge of what they were doing. So all in all a bad place to rent from.
Randy GThe staff was very helpful in setting up our reservation.
DOUGLAS CGreat service!
CHRISTINA D.All staff were very nice and efficient. The truck had not been swept, that was the only problem.
William GNothing!! Personable, caring and understanding!!
THOMAS MNothing y'all is good
sharon mThe trailer I received was old, it didn’t have the proper gate for a motorcycle, and the gate was held up by chains with broken latches. This trailer is definitely out of date.
KELVIN MVery helpful
Kimberly WTell me to call usual for my inconvenience. Tells me they can't help me at all. Also UHAUL can't respond to an email either to give me any help. So thanks you for that. I'll just use my own equipment next time before I spend 130 bucks for a 15 foot uhaul for less than a day and put a quarter of a tank more in gas than when I picked it up on.
Gill HThe two ladies postponed their lunch hour to help me get checked in. They were great.
CHARLES CPleasant experience
Jerry pGreat! She even helped unhook trailer as I didn't know how. Normally hubby does this lol.
Loretta MWonderful Will use them again so understanding and helpful wish all business we like them thanks so much
Sharon KSuper thanks
Stephon SRadio shack rocks!
JACKIE BFANTASTIC SERVICE! FRIENDLY STAFF! HIGHLY RECOMMENDED!
Eelan GThe staff at this location were so helpful! They went out of their way to help me! I wish all Uhaul locations were this great! Thank you Chrissy, Denise, and Abby! Stellar job!
Kendrick CEverything was customer friendly thanks alot
James CI rented a truck and was eventually charged for a $25 cleaning fee, when I didn't put anything but a new couch in the truck. The clerk said they had to sweep it out. So, the Andrews, SC UHaul drop off made $25 or 10 minutes work? This is a scam and I am very upset about this. I've rented from UHaul my entire adult life including several uses during my time in the Army and this is the first time I've ever been charged. Then when I called to ask, the local clerk laughed at me over CD the phone and the 1-800-UHAUL was very polite and took all my information but told me that these situations don't normally resolve quickly. His integrity and helpful attitude are refreshing, but I don't appreciate the Andrews location and their treatment of this situation.
Jerry EChrissy made this a wonderful experience-she is the best !
clarissa sDenise was great with her customer service. Very friendly and helpful throughout our transaction. The young lady who checked out my rental was very callous and completely stoic throughout our entire interaction. So what she gave is what she received. Will I come back? TBD.
Frank TStore did not have furniture blankets or a dolly in stock - seems pretty basic. Otherwise was able to provide a solid, clean, well taken care of truck on short notice
Michael SMike and his staff are the BEST-Thanks so much !
VIOLET JEVERYTHING WAS GREAT. THANK YOU FOR YOUR EFFORTS !
robert cGreat service
Marland SI needed to extend my rental agreement several times. Chrissy the manager, was extremely helpful. So grateful I chose this location to rent from.
BIFFIT BVery good agent, got me in and out.
Michael PHave reserved size vehicle usable when needed. Have correct mileage and fuel records. Expedite paperwork. It shouldn't take 30 minutes to pickup a rental and 30 minutes to return it.
wayne aAwesome staff!
SALLIE MThis is not where my reservation was supposed to be. My "guaranteed" reservation was confirmed the day before I was to pick it up. I arrived to pick up the truck and was told that my "guaranteed" reservation wasn't available. Oh, well, too bad. After some phone calls, they found a truck at the above location. All in all, I lost several hours. I eventually got the truck and this location was fine. This location is pretty good. The corporate people don't seem to know what's going on and don't really seem to care and they apparently missed the day that customer service was being taught.
Wade AStephanie was so kind and understanding. Big thanks to you.
larry gNo complaints. Fast and efficient on this end too.
Dennis MEverything was great and the customer service was excellent
Eric CI rented a traluer 2wks ago and now being contacted through email saying I will be chrged $99.07 for add chrgs.
Quentin F