Customer Reviews for Sterling Tents & Awnings Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sterling Tents & Awnings Inc

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Ben O. on

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It was good, clean, and easy. The woman told me that a van would do rather than a truck which saved me money and was accurate. Great experience, great location, cost effective, and I got to pet their golden retriever during the information gathering process which was amazing for a sap like me. Moving isn't cheap and it sucks but this was the cheapest way to go about it. I've checked Penske, Ryder, Enterprise, and Budget as well and this was the cheapest way to go. The miles add up so take that into account.

Vincent M. on

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Vincent M. on

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Lee F. on

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Nothing! It was perfect!! Very good experience. I will highly recommend them!

Russell M. on

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We had a 15' truck and had the best and easiest move. Thanks.

Brandon C. on

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Amy J. Stickney S. on

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The only contact I had with the location was by phone before the rental, and that was very helpful. Directions to the location would have been even more helpful, or even listing Rte. 33 as an alternate street name. I didn't know where Pearl Street was, and my GPS would not take me there, instead telling me to take the wrong exit out of a roundabout, which took me in the wrong direction. I had no problem with the location itself, but significant problems with the mobile app to check out and check back in, both while the location was closed. I was on the phone with CSR for over 30 minutes trying to get it to work at pick up.

Sidney B. on

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Timothy W. on

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Very nice people, pleasant, easy to deal with. Great dealer.

JUNE C. on

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Love the Friendly and helpful staff, location is perfect for small business close to NY State Thruway. Very convenient!

Anita W. on

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Nothing. The owners/employees were wonderful and helpful. Explained the hook up process thoroughly so i knew what to look for and do.

Kenneth B. on

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CORY D. on

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I have rented from U-haul several times, some ok, some terrible, but this time was excellent. I felt like I was dealing with family. I can't even begin to express how happy I am and how well we were taken care of. I will be recommending them to everyone!!

Laura h. on

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Leave it the same

Linda K. on

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Nothing can be improved. This location is just the best. Site was able to meet my short notice need to perfection. Will definitely use this U-Haul site again as well as recommend to others. A+++

Matthew M. on

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danielle e. on

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jacob w. on

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They we very helpful and had a lot of knowledge on the equipment and uses. A++++

JOHN C. on

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Sandy at U-Haul in Batavia very nice and easy to work with. U-Haul trailer really built tough easy to use has lights everywhere. Well worth the rental price.

Jesse C. on

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They were good guys and nothing was a problem with them , they were happy to help .

Robert C. on

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well i was told i would get my deposit back when i turned in my rental but that didnt happen. they told me it would be in the mail within a week and im still waiting

Jack H. on

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backing up trailer was tight in the back lot

Debora M. on

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very polite - got truck warmed up for us as we did paperwork (it was only 15' F outside); simple easy return

Stephanie s. on

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They were not open.

THOMAS D. on

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kenneth d. on

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Arthur K. on

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Nothing. The gentleman I dealt with was very pleasent and helpful. It was a smooth and painless transaction.

Christine S. on

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The 1st time I used this location, truck was immaculate...this 2nd time, the interior of back of truck was filthy with dirt and clumps of frozen grass and mud and cigarette butts and candy wrappers...I made sure to clean it all up after I used it, but was very disappointed in condition previous users left it.....I made sure to tell the sterling tent people, but the male employee didn't seem concerned.....it was a let down.

Dan D. on

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Lower the cost.

christine s. on

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Was my first time using uhaul and it was amazing....very reasonable rates, and great experience from start to finish. Would definitely recommend uhaul

Alex i. on

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Excellent staff. Especially the women that help me out today was awesome. Respectful , she's everything !

ROBERT D. on

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Sandy was very, very helpful, excellent overall service. Good old fashion customer service. I will return in the future.

Michael T. on

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You get the keys and you're on your own. You don't even know if you're cleared to go. One employee was helpful as far as pointing out things we needed to know about the car tow dolly. Truck was not properly maintained, as it stalled once a day. I would take the extra time to go to a Rochester location.

Mike L. on

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Sandy Wilson has always gone out of her way to accommodate me, on several one-way rentals. She has never let me down. Moreover, she is extremely pleasant personable, and courteous. Sandy is a superb ambassador for the U-Haul brand.

Kenneth D. on

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Outstanding experience. I would go out of my way to do business and rent a uhaul from Sterling at any time.

Mary P. on

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As last year, the service and experience was great. I would definitely recommend them to others. Thanks for making the moving of a few things to my sister in Indiana better.

Peter C. on

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Great service.

Greg S. on

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Truck was ready when I got there, all went well, no problems. Great place. Greg

Justin B. on

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Everything was awesome!!

stanley b. on

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Everything went very smoothly

Denise F. on

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Alex J. on

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Sandy was very helpful and friendly A+++

Judy W. on

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JAMES R. on

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Bradley S. on

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Randy H. on

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Andrew H. on

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Deborah C. on

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The lady that checked me out was just the nicest person ever. The van appeared to be brand new, clean, and the vehicle design made the job so much easier! Even the cost was better than I expected. A positive experience in a world full of negatives. Thank you!

John P. on

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2nd time I used this location, the owners are very friendly.

thomas m. on

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James K. on

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Jeffrey H. on

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easy to work with great people

Philip O. on

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Best pick up site ever

Sharon W. on

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gregory e. on

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Cynthia K. on

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They were so very accommodating!

THOMAS M. on

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cALLAN j. on

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The Sterling location was excellent to get in and out of with the truck. Was able to drop trailer off on Sunday afternoon. Would be glad to deal with either location again. Equipment was really built heavy duty.

kirk k. on

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David R. on

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Russell M. on

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rob r. on

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Dealer was wonderful. Car hauler 7.5k is the best on the market.

Rachel M. on

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Joshua K. on

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Helpful service and quick checkout.

timothy m. on

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Service and van was excellent. My first choice next time

Joe L. on

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Daniel M. on

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Dave C. on

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Sandy at Sterling Tents is a tremendous help for all UHaul related issues.

Amy J. on

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luann l. on

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all went smoothly... thank you

THOMAS W. on

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they were great other two locations completely sucked I went to two locations in Niagara county and one of them the manager lied to me and to one on military road called me 10 minutes before my pick up time and told me they did not have the trailer I put in for online 24 hours previous.... I tried to call the Niagara falls location 5 times the day before and after waiting on hold for 5 to 8 minutes I hung up each time

Katherine S. on

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This is not a comment on the pick up location, but the whole U-haul experience. If there is going to be an online reservation service, then it needs to really work. My friend warned me to call the pick up location ahead of time even if I made a reservation online because they almost messed up the entire reservation for them because they made it online. This almost happened to us as well. Someone had written on my reservation that they apparently had called me and changed the reservation accordingly but no one did contact me and they changed it to something that didn't make any sense for our move. We almost did not get our truck and had to make many phone calls making it very stressful.

David A. on

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gary o. on

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wonderful

SAM C. on

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They did an excellent job, and customer service was better than most other uhaul locations I have used.

Winston D. on

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Kathryn L P. on

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From this location, they are great!!! Uhaul on the other hand is not what it used to be. The charges are outrageous and you (uhaul) messed up my order on several occasions and overcharged me horribly. Really stinks that this is what you have become :( I have always used Uhaul and it will NEVER HAPPEN AGAIN!!!!!!!!!

Jared Y. on

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Customer did not leave a comment.