Customer Reviews for Sterling Tents & Awnings Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sterling Tents & Awnings Inc

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Linda K. on

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Nothing can be improved. This location is just the best. Site was able to meet my short notice need to perfection. Will definitely use this U-Haul site again as well as recommend to others. A+++

Matthew M. on

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danielle e. on

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jacob w. on

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They we very helpful and had a lot of knowledge on the equipment and uses. A++++

JOHN C. on

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Sandy at U-Haul in Batavia very nice and easy to work with. U-Haul trailer really built tough easy to use has lights everywhere. Well worth the rental price.

Jesse C. on

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They were good guys and nothing was a problem with them , they were happy to help .

Robert C. on

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well i was told i would get my deposit back when i turned in my rental but that didnt happen. they told me it would be in the mail within a week and im still waiting

Jack H. on

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backing up trailer was tight in the back lot

Debora M. on

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very polite - got truck warmed up for us as we did paperwork (it was only 15' F outside); simple easy return

Stephanie s. on

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They were not open.

THOMAS D. on

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kenneth d. on

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Arthur K. on

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Nothing. The gentleman I dealt with was very pleasent and helpful. It was a smooth and painless transaction.

Christine S. on

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The 1st time I used this location, truck was immaculate...this 2nd time, the interior of back of truck was filthy with dirt and clumps of frozen grass and mud and cigarette butts and candy wrappers...I made sure to clean it all up after I used it, but was very disappointed in condition previous users left it.....I made sure to tell the sterling tent people, but the male employee didn't seem concerned.....it was a let down.

Dan D. on

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Lower the cost.

christine s. on

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Was my first time using uhaul and it was amazing....very reasonable rates, and great experience from start to finish. Would definitely recommend uhaul

Alex i. on

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Excellent staff. Especially the women that help me out today was awesome. Respectful , she's everything !

ROBERT D. on

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Sandy was very, very helpful, excellent overall service. Good old fashion customer service. I will return in the future.

Michael T. on

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You get the keys and you're on your own. You don't even know if you're cleared to go. One employee was helpful as far as pointing out things we needed to know about the car tow dolly. Truck was not properly maintained, as it stalled once a day. I would take the extra time to go to a Rochester location.

Mike L. on

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Sandy Wilson has always gone out of her way to accommodate me, on several one-way rentals. She has never let me down. Moreover, she is extremely pleasant personable, and courteous. Sandy is a superb ambassador for the U-Haul brand.

Kenneth D. on

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Outstanding experience. I would go out of my way to do business and rent a uhaul from Sterling at any time.

Mary P. on

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As last year, the service and experience was great. I would definitely recommend them to others. Thanks for making the moving of a few things to my sister in Indiana better.

Peter C. on

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Great service.

Greg S. on

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Truck was ready when I got there, all went well, no problems. Great place. Greg

Justin B. on

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Everything was awesome!!

stanley b. on

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Everything went very smoothly

Denise F. on

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Alex J. on

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Sandy was very helpful and friendly A+++

Judy W. on

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JAMES R. on

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Bradley S. on

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Randy H. on

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Andrew H. on

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Deborah C. on

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The lady that checked me out was just the nicest person ever. The van appeared to be brand new, clean, and the vehicle design made the job so much easier! Even the cost was better than I expected. A positive experience in a world full of negatives. Thank you!

John P. on

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2nd time I used this location, the owners are very friendly.

thomas m. on

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James K. on

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Jeffrey H. on

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easy to work with great people

Philip O. on

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Best pick up site ever

Sharon W. on

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gregory e. on

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Cynthia K. on

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They were so very accommodating!

THOMAS M. on

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cALLAN j. on

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The Sterling location was excellent to get in and out of with the truck. Was able to drop trailer off on Sunday afternoon. Would be glad to deal with either location again. Equipment was really built heavy duty.

kirk k. on

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David R. on

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Russell M. on

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rob r. on

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Dealer was wonderful. Car hauler 7.5k is the best on the market.

Rachel M. on

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Joshua K. on

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Helpful service and quick checkout.

timothy m. on

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Service and van was excellent. My first choice next time

Joe L. on

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Daniel M. on

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Dave C. on

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Sandy at Sterling Tents is a tremendous help for all UHaul related issues.

Amy J. on

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luann l. on

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all went smoothly... thank you

THOMAS W. on

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they were great other two locations completely sucked I went to two locations in Niagara county and one of them the manager lied to me and to one on military road called me 10 minutes before my pick up time and told me they did not have the trailer I put in for online 24 hours previous.... I tried to call the Niagara falls location 5 times the day before and after waiting on hold for 5 to 8 minutes I hung up each time

Katherine S. on

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This is not a comment on the pick up location, but the whole U-haul experience. If there is going to be an online reservation service, then it needs to really work. My friend warned me to call the pick up location ahead of time even if I made a reservation online because they almost messed up the entire reservation for them because they made it online. This almost happened to us as well. Someone had written on my reservation that they apparently had called me and changed the reservation accordingly but no one did contact me and they changed it to something that didn't make any sense for our move. We almost did not get our truck and had to make many phone calls making it very stressful.

David A. on

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gary o. on

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wonderful

SAM C. on

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They did an excellent job, and customer service was better than most other uhaul locations I have used.

Winston D. on

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Kathryn L P. on

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From this location, they are great!!! Uhaul on the other hand is not what it used to be. The charges are outrageous and you (uhaul) messed up my order on several occasions and overcharged me horribly. Really stinks that this is what you have become :( I have always used Uhaul and it will NEVER HAPPEN AGAIN!!!!!!!!!

Jared Y. on

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Melissa M. on

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Batavia personnel were outstanding! Wonderful service!

julio M. on

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Excellent Staff very people friendly listened to my needs and made best possible recommendations will recommend to all

Judy I. on

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Everything was fine. Thank you Very Happy Judy & Joe Irrera

Pat A. on

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loved the van had to move furniture piece and it was just the right height so not to much lifting to high. Only thing would recommend is the running board is so narrow very hard to get in and especially out. Sandy at Stering Tent was very accommodating when inquiring about what vehicle would best suit my situation. Will certainly use and recommend them again.

Brenda S. on

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Sandy Wilson st Sterling Tents is AWESOME!. I rent trucks from them often for a band and get wonderful service! Thanks, Brenda

Glenn O. on

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Friendly service!

David K. on

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Everyone we dealt with were very nice.

WILLIAM L G. on

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James T. on

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Ruth W. on

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bill c. on

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Very helpful and friendly.

Cara F. on

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JUNE C. on

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Great Business! Love the friendly help staff! Highly recommend!

Paul R. on

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Sandy went out of her way to make this rental go as smooth as possible. She was a pleasure to work with. 100% satisfied.

betsy m. on

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Jackson M. on

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Peter M. on

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Linda H. on

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Tom E. on

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Sandy was extremely helpful and considerate.

Bernard U. on

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Lauren W. on

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Robert F. on

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My experience with this rental was excellent. The service was outstanding & the equipment first class.

Dennis H. on

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She was a very nice lady and understood my needs and listened very well.

Toni B. on

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STEVEN K. on

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Sterling Tents staff were great and the vehicle was clean and in excellent condition! Will always go there for my needs.

Ron P. on

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Every thing was great.

Kathleen K. on

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Excellent service and excellent vehicle! Was very happy with my rental! Thank you!

Edward S. on

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The employee at this location was exceptionally friendly, helpful, trustworthy, and courteous. We would definitely use this rental location again. Five stars out of five.

cory d. on

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MAHER H. on

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Mark B. on

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The trailer had the wrong license plate on it, which was discovered by a police officer who ran the plate. This plate was expired (2 months ago) and did not belong on this trailer. Awkward moments when standing with a police officer trying to explain the unexplainable.

Donald H. on

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They were great!

bob f. on

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place was closed when dropped off.

Richard D. on

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Margaret C. on

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Katelyn S. on

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Nothing about my experience was bad. Had excellent service and the truck was brand new.