Sterling Tents & Awnings Inc
(U-Haul Neighborhood Dealer)

598 reviews

150 Pearl St   Batavia, NY 14020
(route 33 west)

(585) 344-4982

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Contact Us

(585) 344-4982

150 Pearl St
Batavia, NY 14020

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

The people were very helpful and efficient. The truck ran well, but had a faulty sensor for the left front tire. I look forward to doing business with this U-Haul again next month.

Bradford H. 
Rating:
5.0

Sandy was great to work with, and very accommodating!

James E. 
Rating:
5.0

Sandy did an excellent job as always which is why we go directly to her when we need to rent a trailer.

James D. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

The online reservation system was great! I was able to adjust the reservation by adding a day and changing the truck size the day before picking it up and it was ready when I arrived. Sandy at Sterling Tents & Awnings Inc was fantastic to work with. Very friendly and explained everything. The truck was pulled out front for me and running with the heat on! Great customer service! - Kevin

Kevin K. 
Rating:
5.0

Very friendly and knowledgeable. Great experience through the entire process. Best rental location yet.

JOHNC G. 
Rating:
5.0

The BEST location I've ever used !!

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Exceptional service. Two thumbs up!

DAVIDW H. 
Rating:
4.0

It was Sunday no one was there

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

LYNNP G. 
Rating:
5.0

The truck was very dirty. The cab and the box. The box was pretty bad. I didn't clean it either. I didn't make that mess. I purchased old blankets and sheets to put on the floor because nothing I owned was going to touch that. There is rust all over the door frame. It's pretty visible. Their were used face masks under the seat that were visible. The inside of the windshield was covered in grime. The truck suspension was noisy and steering was difficult. It wandered over the road and had a lot of steering play. I do love the personal at Sterling tent and that's why I've been a repeat customer. Never had anything other than praise until now. The truck condition however was just so bad. Very poorly maintained.

EDWARDJOSEPH W. 
Rating:
5.0

Very friendly

Diane S. 
Rating:
5.0

Excellent service at this location.

David N. 
Rating:
5.0

Customer did not leave a comment.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Owner was Magnificent, will definitely want to deal with this U-Haul Location again !! He was Very Courteous, etc.

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Darwin G. 
Rating:
5.0

Customer did not leave a comment.

Gerry M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

cHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Marcel M. 
Rating:
5.0

Excellent customer service. Great place for rental. I'll be back.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Sandy very pleasant and friendly. Professional. Will definitely reccomend .

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

CONTINUE AS IS

MICHAEL R. 
Rating:
4.0

The pickup location personnel were friendly and provided good customer service. The truck however was not well maintained as the battery needed to be replaced the day after I picked up the truck causing me to delay the start of my trip by 3 hours. Additionally the air conditioning did not work making the 6 hour trip in 90 degree heat miserable.

Connie Z. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Excellent, friendly service!

Adam E. 
Rating:
5.0

Sandy and team are absolutely awesome, nothing additional reccomended

Mike B. 
Rating:
5.0

Very friendly service!

Jim H. 
Rating:
5.0

Sandy was great! She arrived early to accommodate a before hours pickup. Great to have that service right here in the city.

James S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

I didn't get the name of the lady who helped me but she was wonderful. She was friendly & professional. There needs to be more people like her in the customer service.

Susan R. 
Rating:
5.0

Give the customer a jacket or block in case they need to unhook the trailer.

Bryon K. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

As usual Sandy did an excellent job and is a outstanding representative for U-Haul. Both Sandy in Batavia and Rob in Warrensburg are important reasons why I plan on using U-Haul when the need arises in the future.

James D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Disappointed to get an additional surcharge without any communication as to why

Blake E. 
Rating:
4.0

Everything was ready - truck/paperwork/ etc- staff was very courteous and knowledgeable

Joseph R. 
Rating:
2.0

No dolly as requested, almost was charged for 8,000 miles because truck mileage wasn't Update. When I only used 200 miles

Breton Q. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
4.0

Thanks. Overall had a very positive experience. However the truck was not swept out in the back and they were cigarette butts in the cab. I felt like I had to clean this out so I didn't get charged but maybe next time check and make sure the person before me has done this. Thank you.

Francis K. 
Rating:
5.0

Wonderful experience.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Thomas U. 
Rating:
5.0

The rear differential was in bad shape, crunching, grinding, I barely made it back

Robert K. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

The service people were very friendly and helpful.

Marc L. 
Rating:
5.0

Sandy, at Sterling was very helpful. She had one of there employees show me how to hook up to my vehicle and explain safety tips. Will definitely rent from from Sterling again.

Ken M. 
Rating:
5.0

The representative went above and beyond to make this customer happy!

Lora W. 
Rating:
5.0

The people at this location were top notch, however, the fuel was less than 3/4 tank of medicated on the contract and the drivers side ratchet for the car hauler was just about seized up.

Collin C. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Fantastic people, accommodating, professional, and friendly!

David P. 
Rating:
4.0

Customer did not leave a comment.

BRANDY H. 
Rating:
5.0

The person that assisted me, Sandy, was very helpful as well thorough. I was impressed with both her knowledge and customer service skills.

James D. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
4.0

Dual admissions have a Jack attached to them so people with disabilities can detach it from a vehicle

Eugene K. 
Rating:
5.0

The representative made it easy and it was very affordable, I would definitely recommend this service to a friend.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Darwin J. 
Rating:
5.0

Honestly nothing. Everything was smooth and efficient, couldn't ask for a better experience. Thank you!

Logan G. 
Rating:
5.0

Always great service !

Charles B. 
Rating:
5.0

These are the nicest people you'll ever meet- great place to do business with.

Timothy W. 
Rating:
5.0

I was completely satisfied with my rental experience. The attendant at the location was professional, informative and respectful. Thank you

John H. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
4.0

Very small, dropped at night and was forced to block a door even though directions specifically said not to. Very nice voicemail was left following day reversing a charge I was mislead with from the Henrietta location.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Annette L. 
Rating:
3.0

When I called and told the owner there was a gas leak, she was very appreciative. but I also only drove 34 miles and ended up putting 9 gallons of gas in to fill it up before returning, costing me $24. I was never offered any kind of reimbursement because of the gas tank having a leak. The truck should not have used 9 gallons only driving 34 miles.

Donell K. 
Rating:
5.0

Small operation with absolutely great service. We were having difficulty getting a covered trailer for our move. The owner called me several times to let me know the status of our reservation. She even hooked up the trailer in a total downpour.

RICK S. 
Rating:
2.0

People were very nice here, but trailer was not put on my hitch correctly and immediately popped off and slid under my car causing over $400.0 worth of damage to exhaust system. Have contacted dealer and U-Haul and have gotten no response.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The rental company was great. However, I rented the 5x9 trailer and expected it to be 5x9 the unit was 1.5 inches to small and what I needed to move wouldn't fit. Completely wasted my time and efforts. Should clearly say what the size is.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Laurence S. 
Rating:
5.0

When I rent trailers I always choose Sterling Tents because they are so easy to5 work with and reliable.

William A. 
Rating:
5.0

Customer did not leave a comment.

Francis R. 
Rating:
5.0

U haul again had excellent equipment for hauling my new old car home 6 hours away. As always their trailers are really rugged and everything works on them. The people at renting office were very polite and easy to deal with.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

JACK H. 
Rating:
4.0

Customer did not leave a comment.

Neil H. 
Rating:
4.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Friendly and helpful. Thumbs up!

Edgar B. 
Rating:
5.0

I was very impressed with the service and the great condition of the vehicle. It has been many years since I rented a u-haul truck and the quality has really improved. I WILL recommend you to my friends. Thank you.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Great customer service

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Cassidy B. 
Rating:
5.0

Super easy to pick up any equipment needed. Friendly staff. 0 issues whatsoever. Will definitely rent equipment from again when the time comes.

Daniel H. 
Rating:
5.0

You are doing great keep up the excellent work

Bianca R. 
No reviews have been submitted for this location.

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