Customer did not leave a comment.
THOMAS Q
Customer Reviews for Sterling Tents & Awnings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definately recommend.
James LPoor signage and parking was interesting.
Anthony KBigger parking lot
JONATHAN AIt was somewhat clean until we pulled the ramp out and found French fries and garbage. Other than that was pretty clean.
CHARLES LThey are the best!
WENDY CKeep up the amazing service and location! Loved every bit of this rental experience. Good luck in the future.
Alexander FVery friendly the person who attended me
German MVery nice people. We will definitely use them in the future. Thank you
CINDY BGreat place to do business with.
DANIEL FNothing. Owners were very professional and polite. My pleasure to do business with them.
MICHAEL HThe actual truck ran fine but the exterior was pretty banged up.
Jim FThere was not a good place to park when I returned the truck.
Emily OEverything was great
RICKEY JThis is the only place I go for a u haul.
VELMA JThis location seemed much better, had better equipment than the last place I rented from. Will use again in the future.
Michael SSandy is THE BEST ever....her customer service is not only excellent, fantastic, and terrific, but EXCEPTIONAL!!!!!!!! She is kind, courteous, and extremely knowledgeable!!! What an asset this person is for U-Haul!!!!!!!
SYLVIA DThe windshield wipers were a legitimate hazard. They made it almost impossible to see through the windshield unless windshield washer fluid was used. The interior smelt terrible of cigarettes. The only vents that worked for heat was the windshield vents. The driver side door is missing some sound dampening weather stripping and was excessively loud with wind noise when at highway speed.
SHAWN RThey were the BEST! Helpful, courteous, caring.....went the EXTRA mile for me!! They know how to treat a customer and it shows!
GREGORY LProfessional, friendly and thorough.
SHERRIL GCustomer service was great.
Keith AOveralI my experience was excellent. But I discovered that I needed an allen wrench to loosen the set screws to allow me to adjust the sideview mirrors on the GMC van I rented. When I moved the driver's seat all the way back to fit me all I could see in the mirrors was the sides of the cargo box instead of the road. Luckily I had the appropriate size wrench at my house.
Kenneth WVery Helpful and answered all my questions and concerns.
JESSE DEveryone was very friendly and helpful. The trailer was just what we needed
KNUTE DFriendly staff & easy process...
Janmikael EGreat customer service!
MICHAEL BVery friendly and professional
KENNETH OVery friendly and awesome service. Support the local small business. You'll be happy. I was.
HENRY AThe lady their is always so pleasant and helpful, would highly recommend this location
SCOTT PGreat experience and U-Haul trailer rental at Sterling Tents! Super helpful and great customer interactions! We’ll be back the next time we need a trailer.
GREGORY BExcellent customer service. Would go here again.
RENEE MThe entire process was smooth and easy. The lady at the reception was friendly and communicated clearly. The location is central in Batavia. The equipment was well maintained and clean. Parking at the location was easy.
Metin EIt was definitely great! I got what I needed done! Got me from location A to B.
kayli kThe brakes were awful, they pulsated badly and the truck was hard to stop. The steering was loose and it was difficult to drive. The transmission was slipping while the truck was loaded with our belongings. I didn't feel safe driving this truck, and with over 141,000 miles, it should have been retired from the fleet.
Alisa OReally nice experience with actual Customer Service. I will be back for sure.
THOMAS RNothing it was amazing
Terry CRental process was easy, via well-organized and knowledgable staff. Thank you
Stephen PNothing. There is no place but sterling tents for all your needs, and the personal attention to each individual received there. You "get what you pay for" every time...
Suzanne SBest customer service!! Moving is one of the most stressful things and this Uhaul experience with Sterling Tents made it so much easier. Thank you Sterling Tents staff!!
LAURIEWELLMAN LSterling Awnings was great to deal with. If in the Batavia area, look no further! Thanks Sandy!
Tim HThe truck was horrible. The steering wheel was so out of alignment that the steering wheel had to be turned so far that the speed was not visible. I felt very unsafe driving it from Batavia to Rochester.
Pamela PThis was not where I made my reservation. No one was there when I went to pick up. The app did not recognize my location (I tried more than 20 times). I had to call customer service and waited 18 minutes MORE for assistance. This pick up location added miles to my trip, set me back 1.75 hours with puck up delay, and added fees to my bill due to driving over alotted milage.
Florian KI do not believe anything can be improved. Everything went well and was in working order. Both staff members I had the pleasure of working with were great!
Amanda CAll good
William LADD Elkland PA as a drop off point online. They opened recently. I was able to drop it off there, but only because Sterling added it manually during the pick up process. Also, windshield wipers need to be part of the maintenance/return check process because both of the trucks I rented recently needed new wipers.
Catherine SVery smooth transaction from pick up to drop off. Van was enormous and fit everything that I needed to have. Would recommend to anyone
`Julie CVery friendly and wonderful to work with I would definitely rent a trailer from them again
Frank CThe only thing is, is I went a little over on my filling of the gas wish I could have gotten a reimbursement.but other than that it was a very nice easy to work with crew
Jefferson BEnsure the vehicle reserved is at the location requested at time of booking. Had to drive 40 minutes to pick up the vehicle.
Peter REmployee came in special on Sunday to get me set up! Outstanding service!
Arthur SThe truck I rented was leaking through the over cab area, nonetheless the truck did what we needed to do and didn't ruin anything I just had to replace 4 boxes. It was raining though almost the entire 24 hours of having the truck so things happen, still good people, quick service, reasonable rates. Thanks
Storm LThe people at Sterling were wonderful. However the failings of the UHaul website/computer system caused it to take us almost 2 hours to pick up our truck which put us behind our schedule.
Steven Kapp is not terribly friendly to use
Anthony PDuring a snow storm go figure and everything went nice and smooth..
Scott WExtremely easy process, customer service was excellent.
Jan HYes I drive van I had very hard time getting up in it..I close to fall down from the van.. but anyways it's very much great van.. and it doesn't eat gas alots either.. BUT ONE THING U GOT MAKE A HOLE BEHIND THE SEATS CUZ THOSE HOLES WHEN YOU LOOK BACK U REALLY CAN'T SEE... NEED OPENED HOLE NOT LOOKING THOUGH THE HOLES DRIVE U CRAZY....
Terry E