It was super easy, not a lot of unnecessary paperwork. I was in and out pretty quick. They hooked it up, explained how to load a car on the dolly, and I was off. Return was very easy. Just dropped it off while they were closed and they checked it in.
MARC H
Customer Reviews for Steve Barrons Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was to drop off trailer on Easter Sunday, the store was closed both Saturday and Sunday. Was charged for another day. Last time I dropped off in Adrian, they were required to take a picture of the trailer upon return. A little consistency please.
Robert JPlease see if this discrepancy can be rectified. Thank you
laura wCustomer service was fantastic. Would rent from here again.
Garren CStaff is helpful and caring. Small town service. Much appreciated.
CINDY SI enjoy working with the folks at Barrons. They always have the equipment ready and they are always friendly, makes great experience!
Thomas MNo negative comments. Very satisfied.
ed aFirst U-Haul booked got canceled on me 2 days before. Also had various amounts of trouble picking the truck up
David FEmployees were so welcoming and informative about the rental.
Joshua WEliminate the possibility of snow! The folks at Barron's were great. It was snowing hard when I picked the trailer up and they happily went out into the weather to help me get the trailer on the hitch and ensure a safe connection. I returned the trailer the night before I expected, and they had it all checked in before I got a chance to call the next morning. Friendly service a great experience.
Thomas MGood service will rent again.
STEVE BGreat experience and very friendly staff!
Milan RKelly was awesome at barons
TAWN WVery nice and very helpful
Paul KIt was nice that they were open on Black Friday. The people were very friendly. Will rent from them again
STEVE BNothing needs to be done, it was a great experience with the outlet and their staff.
Mark BThe staff at the Tecumseh Uhaul location was excellent and extremely helpful. This will be my new rental location. Thank you and great job!
chris bThe truck was a very old one, the location was okay, and the staff was great. Very helpful. The issue was the U-haul app was not working correctly for auto check-in. The Repair Shop had the same issues uploading the id photo. After many tries, 30min, it finally worked.
Elias AKeep up the great work!
Scott BNo moving blankets. Large puddles in trailer pick up lot. Office has really lousy dirty chairs to sit on. No bathroom visible for customer use.
Robert CI was overcharged
DEANNA MI found this place to accommodate my needs and the handling of everything to move a couch from TN went very smoothly. Thank you so very much.
STEPHANIE HThe truck it's self you can tell is definitely an older model. But the whole experience was super easy and smooth. Thankyou for making my move in day.
Tyler PFriendly staff. Never be afraid to ask questions.
Dollie SThey helped me to hook up the trailer and they took it off as well.
ANDREW JI made the reservation under my name, but because I indicated that a relative would be the main driver, this caused the reservation to be under her name instead of mine. At no point in your online booking service does it warn you that this will be the case. It took nearly 3 hours of both her and I calling UHaul customer service repeatedly to get the reservation put in my name to allow me to utilitize the online 24/7 pick up. We both had to call about 3 times. This is not an issue that should have taken hours to resolve. The reservation was attached to my phone number, my email address, AND my credit card, and yet UHaul representatives said that the reservation belonged to her and that I could not edit the reservation. Absolutely ridiculous. THEN on the day I was to return the rental, I called again to ask for the time to be extended because I was worried that I wouldn't be able to return it on time. The person I spoke to said (Nathan was his name) not to worry about it, that he would extend it by a few hours for me. Well, he failed to make any note of this conversation or what he told me on the reservation and he did not inform the location I was returning the truck to of this conversation either. So an hour after my original return time, I get a call and text messages saying I will be fined for not returning the equipment on time. This entire experience was unnecessarily stressful during an already stressful time in my life. I will never be using UHaul again and I will warn everyone I know not to utilize this service either. At no point was I offered any discount for the time I had to spend resolving these issues when a UHaul representative failed to resolve them for me. Multiple times both I and the aforementioned relative were given inaccurate information from UHaul representatives. 0/10 is how I rate this experience overall. The only individual that ended up being even slightly helpful was the representative from the return location who allowed me to pay for an additional day rather than being fined due to your representatives' incompetence and she is not even a UHaul employee.
Sarah WThe facility should have the vehicle warmed and cleaned off when they know it’s being rented out and a client coming there at any time. The establishment expected the customer to do all the starting the vehicle and cleaning it off when it’s full of snow and ice on the whole windshield and wiper blades also frozen to the windshield. Will never recommend this location and never do any type of uhaul transaction there ever again. Not helpful and not at all professional. The only positive was it did handle the road exceptionally.
Lynn ADo your job take inventory every day especially on Monday after being closed on Sunday.
John TEverything was fine, the people that work there were friendly and helpful and understanding when we were a bit late returning the truck. I would highly recommend.
Donna BThe truck I got had mud on the floorboards. The ride was the roughest and noisest it sounded like it was falling apart,you couldn't hear anything that anyone saying, the brakes had to be pumped for pressure.I had my grandson and his friend with me and I was concerned that we may not make it back. This was the worst truck I ever got from U Haul. A very dissatisfied customer
Daniel TWith the 26' truck I rented, I didn't have a great place to park it when I dropped it off. The brakes were grinding when I stepped on them, even lightly.
Brandon Bthe entire day worked just as planned. I picked up the truck drove it to the destination picked up my product and drove it to my home. Then I returned the truck after I filled the tank with gasoline.
KARL PBarrons always friendly and helpful
KATHERYN KNo room to return rental. Nice lady upfront.
Jonathon KThe added cost to the vehicle was a little high.
DAVID JI was quoted a different price then what I had to pay. The employee was smoking a cigarette while talking to me. I had to wait for the truck to be swept and for a dolly to be put in the truck. The location was really far away from the location I chose to pick up from! Very unhappy with the overall experience!!!
Denise SBilled me $18.02 for extra miles??? I’m not able to find that in my contract. However, it would have been nice if I’d receive a call from Barron’s to inform me of these charges. It seems U-Haul service is really going downhill. I probably won’t use your services again.
MAXINE SVery helpful
Jerry Mthe transaction was perfect-thank you
RICH SService was outstanding!!
DAVID SVery helpful
IRENE SThanks for a trouble free rental-everything was great !!!
RICH SFriendly and helpful
Dale Hdrop off went smooth!! no technical difficulties with 24/7 mobile ! thanks
Mark GInclude directions on parking personal vehicle in pick-up procedure.
Gregory SPerfect! Van was clean and Easy to obtain and return. No problems whatsoever.
SHAWNA KHad Sunday pickup, online system totally failed. Spent over two hours on phone with you, failed. Called closed business owners and he had to come in. This site? A+. Your online shit F-
Thomas SGreat service and product.
BRANDY AThe auto check out process was clunky. It wanted to confirm my identity with another method after already getting my photo and scanning my drivers license. It asked for silly things like an additional phone number or a passport or something related to my employer. I was with a friend, so I gave it his number (which proves nothing to anyone) and it called him, said my name and hung up. But the process was stuck and didn't proceed. Fortunately, the on site staff were friendly and helpful and sorted it out. Drop off was a little confusing because they had a box to drop off rental keys by the front door. I looked around a bit because the instructions said "Box 2" and found another set of drop off boxes around the corner that actually had the UHaul name on it. I bet many people make the mistake and put the key in the other box without ever seeing the Uhaul box.
Simon PGreat rental experience. Will definitely use Steve Barrons in the future
Suzanne AThe lot is crowded and the office is cramped, but don't let it throw you. The staff was friendly, helpful and prompt. I will use them again when I need to.
Richard HAgain the paperwork I received told me to call ahead before dropping the truck off at there facility. I did that then dropped it off and after 1 day I got a notice on my phone to go thru the automated drop off or for more money they would do the manual check in. I call the Barron drop off location and the nice people there took care of it for me. Thanks Again!!
Mark KAlways professional, great to do business with..
KATHERYN K