Customer Reviews for Steve Martin & Associates
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Steve Martin & Associates
Young K. on
Very good service! Thanks!
Catherine S. on
This location was excellent. The only problem I had was that the confirmation email from U-Haul had the wrong location listed so I went to the wrong place first.
Matthew S. on
The guy had to call someone multiple times so they could tell him what to do he had no idea how to fill out the paperwork it took over an hour and a half to get the trailer because he didnt know anything and then he hooked it up wrong I almost lost it off my trick
Jim M. on
Make certain that all customer facing employees are well trained on the computer sign in process and forms. Also make certain that there are back up people available immediately when problems occur with equipment signout. We spent about an hour just trying to do the paperwork which threw off our schedule for the day. Also, the equipment was substandard. We used up a lot of fuel because the truck needs a transmission service. Even driving carefully the engine would wind out over 4000 rpm’s before shifting except when we were already cruising along in a higher gear. Finally, I had picked out my preferred drop off location for the truck once I was finished with it but someone changed the drop off to a location approximately 25 miles away. The location I had chosen was literally less than a mile from my destination. I had to call Uhaul on Sunday to get it changed. I barely had enough included miles to get there so I didn’t need or want to pay for extra miles. I was totally underwhelmed by the experience.