Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)

206 reviews

3801 Covert Ave   Evansville, IN 47714

(812) 618-3782

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(812) 618-3782

3801 Covert Ave
Evansville, IN 47714

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I won't be using U-haul again, the box truck didn't even have a ramp, I was moving a piano and didn't need a huge 20ft truck so I rented the 10ft assuming all the moving trucks had ramps, well it didn't and it made the job take way longer than it should have. Any other time I've rented trucks and told the company I need another day with the truck they just charge me the 20 or 30 dollar fee for the daily rental, U-Haul is trying to charge me 250$ I already paid 140$ for the truck and mileage and 40$ more in gas, plus I never got my 100$ deposit back from U-Haul when I moved locally last year. I will be using Penske or someone else next time I need to move anything.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

jacob B. 
Rating:
4.0

No comment

MARTEZ F. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN F. 
Rating:
5.0

The man we talked to was helpful and kind. I reserved the wrong size truck and he had no problem giving us what we needed. I Recommend Steve Martin & Associate in Evansville Indiana. Other regular locations have always been great too, just very busy!

Gary S. 
Rating:
5.0

Awesome guys

Trent B. 
Rating:
5.0

Customer did not leave a comment.

Kadeisha R. 
Rating:
5.0

Nothing!! You guys went above and beyond!! Excellent experience. Thank you for making this moving experience so much easier!!!

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Kerri K. 
Rating:
3.0

I was cheated on gas when I returned the equipment. Gauge was on same area but I was charged $39

Shadrach M. 
Rating:
5.0

Customer did not leave a comment.

Tina G. 
Rating:
5.0

Customer did not leave a comment.

Virgil W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Wasn't informed about all the billing info. They didn't keep s very good record of the condition of their trucks. Was blamed for a accident we didn't do. Our fault for not just taking their word that they had documented all issues with the truck.

Tonji M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Excellent customer service...THANK YOU😊

heather N. 
Rating:
5.0

cut out some of the red tape!

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
4.0

Customer did not leave a comment.

Kathy E. 
Rating:
4.0

Once again the app did not work at the drop off location so I had to call U-Haul and request that they not charge me the $30 fee. Which they did not. However the location was supposed to be open on Monday but they were not. And U-Haul needs to fix their app

Audrey S. 
Rating:
5.0

They are very nice and helpful

Kimberly W. 
Rating:
1.0

I got a uhaul in Evansville and the time was 1145am I am from Bloomington which would have been 1245pm Bloomington time, yet Steve Martin's was supposed to give me a 48 hour 2 day 1 way 26' truck with 146 miles but yet put down 11am return for Saturday and 1. Didn't tell me. 2 Is less than 48 hours 3. Would not recommend

Matthew N. 
Rating:
5.0

Lower prices! 😊 Just kidding. It was great. Thanks so much. Will rent again

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Didn't have any problems they where friendly & helpful .

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

China G. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

samantha S. 
Rating:
5.0

Thank you

Mary Jo W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Kerry N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

They had what I needed. Thank you

Alicia B. 
Rating:
1.0

Was charged extra for gas and was going to have to pay until I provided timestamped picture evidence. Smh..

Derrick W. 
Rating:
5.0

The gentleman that helped me get the trailer connected to my truck was very informative and very helpful in explaining the operations of the trailer. I will rent from these guys again for sure!!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

joe R. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

stephen V. 
Rating:
5.0

Customer did not leave a comment.

Saminder S. 
Rating:
5.0

Customer did not leave a comment.

CHETARA H. 
Rating:
5.0

Other location I was set up with had computer issues and were unable to help. They were on River drive I believe. They had no sense on how to do a online check in and I had waited an hour and had to find a different store.

John F. 
Rating:
5.0

Customer did not leave a comment.

Alec S. 
Rating:
5.0

Very nice people at this location - a pleasure to do business with. Called me ahead of time to confirm my reservation, were prepared for my pickup, and completed my transaction and had me on my way quickly and efficiently.

Garold W. 
Rating:
5.0

Customer did not leave a comment.

Masa B. 
Rating:
5.0

There is nothing left to improve. Service was excellent.

MARIE M. 
Rating:
5.0

we had trouble getting trailer hooked up at another uhaul dealer but tony and company at steve martin &associates were very helpful and knowlegble. I will use them the next time I need a rental.

JAMES M. 
Rating:
5.0

Seamless pick up! The gentleman that helped attach the trailer was very nice and extremely helpful. Highly recommend this location

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

The people at Steve Martin were excellent to work with. So much better than the Riverside location. I will not go there again!

MARK H. 
Rating:
5.0

Nothing they was the perfect rental business to deal with very friendly and thoughtful about their clients

DONALD L. 
Rating:
5.0

My fiancé and I had a wonderful experience renting a utility trailer from Steve Martin and Associates. Our representative was welcoming and kind. We were out the door in minutes!

Krystal C. 
Rating:
3.0

They called me and bugged me to return the truck on the same morning as my rental multiple times saying they needed the truck for another rental, then tried to charge me an additional day on a one day rental. Very crooked people at this location.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Steve is a wonderful guy, very warm, gentle and helpful. Full of humor and I almost didn't want to leave...but 1100 miles of Open Road to The West beckoned me on....

Paul R. 
Rating:
5.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

The online check in was horrible. The gentleman at this location was very helpful. He greeted me at my car and just let me know that the key for my truck was already in the lock box on the wall. All I had to do was check in online. I completed the online steps 3 times and still never got to the code to get my key out of the lock box. The guy working asked if it was going ok after a few minutes and I said, not really. He took me inside the store and tried to finish my online easy access info, but it didn't work for him either. So he canceled my reservation and started a new one from his computer. And I was driving in less than 5 minutes. Great truck, only had 7400 miles on it.

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
3.0

Customer did not leave a comment.

Zach B. 
Rating:
3.0

Not friendly

marsha R. 
Rating:
5.0

Customer did not leave a comment.

maryum E. 
Rating:
5.0

The store was non-stop busy and the two employees handled it very well. They still took the time to make sure I knew how to handle the equipment and were generally super friendly.

STEPHANIE E. 
Rating:
5.0

That was awesome thanks 😊

RICHARDSON S. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

Devan R. 
Rating:
5.0

Good service. Easy and not bad prices.

dusty W. 
Rating:
4.0

Customer did not leave a comment.

HARLEY H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
5.0

Get a spam blocker on the agent's phone

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

doug M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Nothing comes to mind.

PAUL M. 
Rating:
4.0

Another Good Experience

William A. 
Rating:
3.0

Original Pickup place scheduled weeks earlier was to be Owensboro. Had to drive miles out of the way to pickup the truck in Evansville. Got some added miles, but not enough. On day leaving on trip, got engine light and had to stop at Owensboro Uhaul for analysis. Gas cap was the problem and was reset. Had gas cap issue through out the trip.

ROBERT B. 
Rating:
5.0

This man was so cheerful and happy we hated to leave..He is a very good rep for UHAUL.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JULIUS C. 
Rating:
5.0

This is by far the friendliest and most helpful uhaul authorized dealer I have dealt with. They need to be nominated for an award for best in customer service!

Skylar S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Very helpful and attentive

Skylar S. 
Rating:
4.0

Dropped off truck after hours

AUBREY C. 
Rating:
5.0

Customer did not leave a comment.

Steffen S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Very attentive and helpful - very friendly folks!

TIMOTHY K. 
Rating:
1.0

I needed to keep the truck an extra day due to unforseen circumstances beyond my control. An hour into my next day, the manager calls me wanting to know when I'm bringing the truck back. He was very rude & extremely unprofessional. I finally hung up on him & will never use this location again.

AUDREY L. 
Rating:
5.0

They was nice and help with everything I need it

JAMES V. 
No reviews have been submitted for this location.

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