Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)

343 reviews

3801 Covert Ave   Evansville, IN 47714

(812) 618-3782

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(812) 618-3782

3801 Covert Ave
Evansville, IN 47714

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joy K 
Rating:
5.0

Customer did not leave a comment.

kent h 
Rating:
5.0

Customer did not leave a comment.

Jeremy A 
Rating:
5.0

Friendly and helpfull staff.

Gary G 
Rating:
5.0

Give customers a chance to use the dolly in the truck without paying

Sybil R 
Rating:
5.0

Nothing I had a really good experience I have never drove a 15 foot U-Haul but the nice gentleman at U- Haul assured me I was like driving my car and it was very friendly the 2 gentleman that waited on me and my mother not bad prices very kind I will suggest Covert Avenue U-Haul to other friends and family I had a Bad experience at the U- Haul on 1200 Riverside Drive in Evansville Indiana I will never go back Thank you U-Haul for making my 1st U-Haul positive 1

denise k 
Rating:
4.0

Customer did not leave a comment.

Jacob E 
Rating:
5.0

Customer did not leave a comment.

ROY B 
Rating:
5.0

Customer did not leave a comment.

diane n 
Rating:
5.0

Very good experience

Jules Y 
Rating:
4.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Breanna W 
Rating:
5.0

Very efficient and professional!

rhamel p 
Rating:
5.0

This location I found helpful and had great service there would be no need for improvement

Jamie T 
Rating:
5.0

Customer did not leave a comment.

jack w 
Rating:
5.0

Customer did not leave a comment.

Kimberlee J 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

The location is great. Friendly staff. Quick and easy.

Kenneth M 
Rating:
5.0

very friendly and knowledgeable.

D'Ann C 
Rating:
5.0

Steve was very friendly and personable, and the drop off was quick and easy!

john m 
Rating:
5.0

Good service keep going like that

Jean A 
Rating:
5.0

Nice folks! Super easy transaction. Best place that I’ve ever rented a U-Haul.

Thomas S 
Rating:
5.0

Nothing at this time.

Robert M 
Rating:
5.0

Nothing, service was fantastic and the gentlemen there provided outstanding assistance and made the process simple for renting and setting up the car in app. Definitely recommend this location over all others in Evansville!

Jacob M 
Rating:
4.0

Customer did not leave a comment.

Edward P 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Dustin C 
Rating:
5.0

Customer did not leave a comment.

Garold W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
5.0

Customer did not leave a comment.

Leonaldo D 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
4.0

The location itself was great uhaul though was not helpful I showed up to pick up my truck and they didn’t have anything reserved for me called uhaul got transferred 3 times then got disconnected no one helped me finally just hung up and had to wait for the business to open for them to help. Waited over an hour. But the man at Steve martins was very helpful glad he was there!

Taylor C 
Rating:
5.0

Customer did not leave a comment.

Rita N 
Rating:
5.0

Very nice

Valine J 
Rating:
4.0

Customer did not leave a comment.

Carmen E 
Rating:
4.0

Customer did not leave a comment.

Roy H 
Rating:
5.0

Customer did not leave a comment.

Dick Y 
Rating:
5.0

Hands down the best uhaul, even vehicle rental, experience I've ever had in the last 26 years- since I moved to college! A++ Customer Service! Highly Recommended!

Rebecca S 
Rating:
5.0

The people at this location were wonderful. Understanding and very polite. I have already suggested it to 2 people when they asked about your service.

marcy b 
Rating:
4.0

Customer did not leave a comment.

Vincent R 
Rating:
2.0

It took us over an hour when we came to pick up the uhaul, last time I did that at a different location it only took 15 minutes. So that was beyond aggravating. Then the mileage was off and they tried charging me almost $10 more than what it was. Overall I won’t go back to this location and most definitely won’t recommend it..

Taylor B 
Rating:
5.0

I was a charged a cleaning fee when the trailer I used was brought back cleaner than when I received it. I swept the trailer out yet I was charged a cleaning fee?

Linda W 
Rating:
5.0

Customer did not leave a comment.

jean j 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H 
Rating:
4.0

Customer did not leave a comment.

Wendy C 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Customer did not leave a comment.

Dana B 
Rating:
5.0

I thought the self check in was great. Then when they found out it was going to be busy when my son was going to pick up his rental, which we had, they called and asked him if he would like to get it from us. Making our process easier and his as well. Very well organized.

Kathy P 
Rating:
5.0

Customer did not leave a comment.

Curtis J 
Rating:
1.0

Very bad experience! U-Haul made reservation and took my credit card to reserve the truck for a 9 a.m. pick-up at this location. We arrived and THE LOCATION WAS CLOSED FOR THE DAY. Phone customer service was unable to help us check in through the online process. As far as we could tell, the vendor had not set up the keys and equipment for online pickup (the truck was there, sitting in the lot). After an hour and a half on the phone with customer service, they got us into a much smaller truck than we had reserved --and much smaller than we needed, with no dolly or ramp. We had to spend $60 at Home Depot to rent ramps and appliance dolly. Meanwhile our mileage costs almost tripled because the smaller truck necessitated multiple trips. Don't do business with this vendor unless you speak with them personally and confirm that you will have the truck for pick-up as reserved. Do not rely on the reservation on U-Haul's site. And take a picture of the mileage gauge when you drop of the truck so you can prove how full you left it (but that is another story).

Myron K 
Rating:
5.0

The rental people were good and the truck was good even though some of the road east of Indianapolis on I-70 was enough to destroy any vehicle. However , just before we headed east I washed the windshield on the truck the spots on the glass that I hoped to clear would not wash off. I don’t now which but it was a little irritating. Fortunately the weather the whole trip was great and we had no trouble. I hope the glass can be repaired.

Donald L 
Rating:
5.0

Customer did not leave a comment.

Ann T 
Rating:
5.0

Excellent People Very Helpful Would Highly Recommend

Thomas L 
Rating:
5.0

Friendly efficient staff.

James M 
Rating:
5.0

Customer did not leave a comment.

Jeff F 
Rating:
4.0

the app needs to be more user friendly

Mike R 
Rating:
3.0

A 19.95 rental turned into a 90.00 rental. The process to pick up the vehicle was extremely difficult. The website timed out and unable to get key out of box. Had to call the help desk twice. Just wasn’t a very good experience. The truck was clean on the inside and I was able to do what I needed to do but cost wise will probably never use uhaul again.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Kelly S 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Nesly J 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
4.0

Customer did not leave a comment.

scott b 
Rating:
1.0

In the middle of the worst part of town. Wasn’t my original drop off location but the drop off they provided was not adequate for the truck and trailer. There was a shoot out a couple streets away while trying to drop everything off.

Melissa R 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Hannah H 
Rating:
5.0

Nothing - it was fantastic!!

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Great knowledgeable helpful assistance.with a smile. Both going in and out was a very pleasant experience. Won’t be going back to OTHER local locations any more after this trip. Everything was Good here.

Don L 
Rating:
5.0

Customer did not leave a comment.

Glenn H 
Rating:
4.0

none

HAROLD P 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Pamela N 
Rating:
5.0

Great vehicle Very friendly

Dean K 
Rating:
5.0

Customer did not leave a comment.

Randy D 
Rating:
5.0

It was perfect, nothing else required

Debi K 
Rating:
5.0

Customer did not leave a comment.

Sarah S 
Rating:
5.0

Very courteous and knowledgeable

George M 
Rating:
5.0

Customer did not leave a comment.

Chasity M 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Staff were friendly, professional and efficient. The truck was clean and ran well. From pick-up to drop off it was a great experience.

lacy h 
Rating:
3.0

Customer did not leave a comment.

Jamicka M 
Rating:
5.0

Customer did not leave a comment.

Cody S 
Rating:
5.0

This is my second time renting from this location and both times have been incredibly easy. It’s conveniently located - I’ll definitely be back if I need another truck!

Darcy P 
Rating:
5.0

The truck had very little gas to get us the estimated 309 miles. I believe he called 3/8 tank between quarter tank and half. We reached Crossville in the allotment of 309 miles but went over driving 25 more miles to return the truck. Several closer places have uhaul trucks. With this drop off location, a closed gas station. The place is off the beaten path. Just out of Cumberland county. We had 20 miles the internet said to put gas in the truck. We left the truck at the closed gas station with less than a quarter tank. We have been charged for 18 gallons of gas and charged $30 to put the gas in. We also went 25 miles over our limit to get to the closed gas station in the middle of nowhere.

FRANK C 
Rating:
5.0

The Staff was an excellent help. The truck was just as I requested. Thanks

Steven C 
Rating:
5.0

Customer did not leave a comment.

Allen S 
Rating:
5.0

Excellent service. Everyone here was so kind and friendly! It was a busy Saturday morning and they worked with everyone with such patience and efficiency for being a high-traffic store!

Simone C 
Rating:
3.0

The agent told us the blankets (I ordered 5) would be in the van but they weren't. We discovered this after we left the place

Ronald J 
Rating:
4.0

Customer did not leave a comment.

Jamie M 
Rating:
3.0

Customer did not leave a comment.

Jack N 
Rating:
5.0

Customer did not leave a comment.

Chuck S 
Rating:
5.0

Customer did not leave a comment.

Chuck S 
Rating:
5.0

Very professional, easy to deal with. Will rent from this location again.

Diane N 
Rating:
4.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Janice C 
Rating:
1.0

The parking lots isn’t big enough for the trucks I need one of you guys to call me 8127082401

Levi W 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Customer did not leave a comment.

mike e 
No reviews have been submitted for this location.

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