Excellent customer service, convenient prices and reliable equipment. Thanks!
Juan P
Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire operation was so smooth!
MIke WGreat experience, owner was wonderful to work with
gordon rGreat customer service!
Joseph MThe AC wasn't working to well on the truck, otherwise no complaints. Staff were very friendly, professional, and helpful at this location.
ANTHONY BThey were great to pulled up to drop i. Place however no one came had to go in the. with
BRIAN KOwner was very nice
Ronda EThough I had requested to check in by phone, the gentleman at the location was able to assist me faster. Both were very nice, gave adequate instructions on everything, and truly made it an easy and enjoyable process! I picked this place based on the ratings and now I totally understand why they are rated so high!! Excellent customer service!! Would highly recommend them!!
MARIA JThis location is unable to grant receipts. This is important.
MONIQUE TTook too long to get me processed and on my way. The employee there was not able to use the Uhaul system and complained about how slow and out of date it is, Mr. Martin struggled for 30 minutes using the Uhaul system and called Uhaul 3 times to get my in the system. The employee did not know how to hook up the uhaul trailer properly. I had to do it myself. I see this same scenario at other locations of Uhaul. It is obvious the training process for your employees is not good. This does have severe safety implications for customers and other motorist on our highways.
William WFriendly staff that shows concern for the equipment (and customer). Rates are good. The in-person pickup and return process was a little long but overall a good experience and I enjoyed talking with the owner. If you have time, I’d recommend the in-person option, but if you are on a tight schedule opt for the 24/7 experience and have the key in a combo box for pickup and return.
Brian CTony rented me a double axle trailer for my small SUV. Unfortunately, the hitch sat very low to the ground, and once the trailer was loaded, it became even lower—making it unsafe to drive. I also wasn’t sure if my vehicle was capable of towing that much weight. Since the business was closed at the time, I left everything in the trailer overnight. The next morning, I rented a smaller trailer from another dealer that was a much better fit for my car, so I never actually used the original one. In hindsight, I don’t think that size trailer should have been rented to me given my vehicle. I’ll take responsibility for not knowing much about towing, but I wish Tony had used his experience to guide me toward a safer option. I lost a day I had planned for moving and had to pay for a rental I couldn’t use, which was frustrating. That said, Tony was very polite and courteous throughout the process.
CYNTHIA RI will never go back to this location again absolutely terrible
SCHUYLER BAwesome, helpful, dude
Randall HEverything was great
MICHAEL FThey are the best already for me!
CONNIE BWell organized. Fast and efficient.
Jerome HSteering wheel is gross and disgusting. It looked like someone got “offed” in the back of the truck with whatever red substance was running down the walls. Truck also made a horrendous noise
MARINA FPerfect already!
CONNIE BAfter hours and difficult to confirm drop off.
GARY SMy experience was top notch.
BRIAN CWe were extremely satisfied with the excellent customer service and Great dealer! I highly recommend this location. The associates that helped us were so friendly and professional.. the U-Haul rental truck was clean and well maintained. We went looking for a box truck at a couple other places and we’re not happy with the experience elsewhere. We were so fortunate to find this location and they had one in stock and we rented it for a few hours and returned it the same day outstanding organization!!😊
BRADLEY VExcellent Experience!
Dietra PThere was a network issue with home office and we had to do old school sign out that caused an hour of wait time to check out but outside of that it was a solid experience
jay KFriendly and professional service.
P CThe store was not open when it said it would be open. Had to wait a half hour and do it online when he said he would be there to do paperwork there.
Michael AI go to the location to pick up the u-haul and the front driver side tire was flat ,,, I waited 2hours and 13 mins for roadside assistance to get to me ,,This is ridiculous and I do not recommend to anyone!!
Lois BThe only issue was a right rear tail light not working. The bulb needed to be replaced.
SCOTT AEverything went smoothly! The staff was great and made the pick-up easy. Highly recommended.
DONNIS WI am disappointed I was charged an additional $18 for over mileage usage when there were no 10' or 15' trucks available in Springfield Ohio, so I had to go 18 miles to get a truck and back home to then drive right back by it 18 miles to go to my final destination. 36 total miles that I feel was not my issue. Thanks
Kris TSuper friendly and simple, and conveniently located.
KEITH SFamily owned business who are friendly and efficient. I have rented from them several times with consistent quality care and service. Highly recommend.
Patricia WLocation was not the one I chose. Had a location close to home and reservation went through just fine. The day before my move I was notified of a change. This added an additional $30 in charges due to mileage I would not have had from other location. Only reason I chose this service originally was due to convenience. Changing it last minute on me gave me no choice but to drive and pay the mileage. On top of this I received zero compassion or remorse from the service rep that called me. I was told no, nothing could be done. I was also told they just did what they had to do. All pretty unprofessional
Justin ISeems as if everything went well.
Chester NVery Helpful
cathy sN/A
MONA BEveryone was great
ANGELA SS A Martin & Assc’s are very friendly and easy to work with. I highly recommend them.
Joe BSteve and Tony very excellent service and very courteous
FORREST EIt’s not the fault of the location, but the app was SO DIFFICULT to use that it took 1.25 hours for us to get our truck after hours! There is a button on the dashboard of the app that says “next steps.” It was pretty much invisible, because both myself and my daughter-in-law tried to figure out how to pick up the truck, but we did not see where it said next steps. Also, you have to take a whole bunch of pictures when you drop it off again, and you have to enter extensive information again and again into the app. I had already paid and specified the driver in the afternoon, but when we needed it in the evening, it wouldn’t let her pick it up. I physically had to be there in person with my app, even though I wasn’t the driver and I had already paid for it. At the end, the app charged me for the dolly, even though I said I hadn’t used it in the app. Their app needs a major revamp. Also, customer service after hours transfer me to concierge service, but the “concierge” service was about a 15 minute wait. I didn’t have this time especially after hours and it put us very very late to bed!
Sheila CProcess was simple and easy. The truck was clean and the online pick up and drop off process was super easy. The property owner even offered help if there were any issues and was kind enough to let us know some information about entering and exiting the property with the truck. Very nice people, I will definitely recommend and use this location again!
Kelly GThe truck needs to go to the shop and get some minor repairs. It has a lot of minor damages that made the truck look bad before I even got the keys.
JAMES HNothing.
KENNETH MI found this to be one of my best rental experiences. Steve Martin goes the extra mile to explain everything and I would highly recommend this facility to my friends and family needing to rent a truck.
Emily GThe trailer was there as scheduled, very easy to access with amble room, the young man that helped me was very polite, helpful and personable.
ROBERT TIncredibly friendly and helpful. Great place to rent from.
Stephanie EI dropped off after hours, no attendant present.
CURTIS DGreat place
BRYAN DHe was very informative and helpful throughout the whole process as we hadn’t rented through U-Haul before.
SHERI QThe man that help me was very good. I had a problem with my turn signal and he found the problem. He even found the fuse that I needed to replace told me were to go have it fixed.
Steven MVery helpful and polite!
Tonya RHours are short. U-Haul is part f several other stores in the same place.
Jerry SService was awesome! Hours open was awesome! Truck wasn’t necessarily awesome to drive but was very clean! I would use them in a heart beat! He knows how to run a business where customers are already stressed.
patrick m