Customer did not leave a comment.James V.
Customer Reviews for Stevens Poultry & Hardware Supply LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon picking the trailer up I didn't know it but it smelled like a farm animal had been in there. I returned said trailer before time and date I was told to have it back by (11-14-22 7:30 am) and I got an email that I was late returning it but I returned it 11-13-22 6:30 pm so I'm not sure why it was said I returned it late. The renting staff was nice polite and excellent to deal with, however I probably won't rent from this location again simply because of the way the unit smelled and the worry that I may charged for an entire unit that I had already returned before time.James T.
Customer did not leave a comment.Marcus R.
Customer did not leave a comment.Jason C.
Very helpful and friendly.David C.
Customer did not leave a comment.Mary G.
The location was great. They did a good job of picking up the ball your reservations people dropped. The size truck we reserved was not available and the location and time to pick up was not met as well. The people at the pickup location were extremely nice but 50 miles out of my way. This was the fault of the reservations people.Kevin C.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.bobby T.
Customer did not leave a comment.Leigh C.
Nothing. Very friendly, easy to work with and easy to get to.Linda W.
Customer did not leave a comment.Robyn R.
As soon as you walk in the door there is a welcome home feeling you get. They make you feel that you are not just a customer. Rickey went above and beyond for me. I will definitely be shopping there exclusively for anything that I need. Definitely recommend stopping in for anything that you might need.!!!SHANNA J.
GREAT PEOPLE AND A GREAT PLACEMARK H.
Staff was helpful and polite. Could not have been an easier drop off!LANCE W.
Customer did not leave a comment.MARGARET A.
Customer did not leave a comment.DEBRA B.
Customer did not leave a comment.BARRY D.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Camille C.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.JACKIE C.
I was not satisfied with the fact that I rented a uhaul and received a text saying that a uhaul wasn't available within 50 miles of where I lived. Upon calling the customer service I was told that they would wave the mileage on the uhaul rental of me driving 45 min out the way and having to back track to get back to cullman to load up and then drive to auburn. I told them that u guess I would try to rent a uhaul for next week. I was not given a promo code or discount of any kind to accommodate for this situation. The overall experience after I found another avenue was ok. I just wish a discount would have been offered for the rental I rented.Corneasha K.
Customer did not leave a comment.GEORGE H.
U-Haul Corporation sucks as a whole. The truck was fine, and the people and locations on both ends were fantastic. However, EVERY SINGLE TIME I rent from U-Haul you change the drop-off location or some part of the agreement without my consent. You expect me to honor a signed contract and yet you refuse to honor it yourselves. This is the third time. I waited on hold to discuss this with your â€œcustomer serviceâ€ department for over thirty-five minutes only to give up and hang up because once again, your company is useless. Just stop making people sign a contract for a turn location that is convenient for them and tell them you will mislead them and change things anyways. What a bunch of lying, misleading, fraudulent misinformation U-Haul puts out. I WILL use another company for the next three trucks I need to rent over the coming months. I will also tell everyone I know on social media exactly how horribly I have been treated by your company. You do not get to change the rules in the middle of the game because it isn't convenient for you. It is not my problem you have one location with a full lot and one with no trucks. That is YOUR issue to deal with. I told you where I was willing to return it to, and I still got ignored when I spoke with someone on Friday about this. I should have refused, but was not going to get charged any further money by your lazy, crappy company for a change you made to our agreement. Fraud. Sham. You signed a contract with me and then failed to honor it because it was not what worked best for your interests. So improve this- find another customer cause I will not be back.Christopher D.
Customer did not leave a comment.SHANNON G.
Customer did not leave a comment.Donald W.
Please stop message so much if I need one I'll go get one I don't need remindTIMOTHY S.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Randy G.
They did not have my appliance dolly in truck so i lost all my appliances stove, frig and washer and dryer. Over 6k worthCharles T.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.jay H.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Stanley F.
Had no problem very helpful in getting me hooked up.david S.
Address was incorrect on pickup location. Based my mileage off the pickup location on the invoice. There was 9 miles difference in location on the invoice and the actual invoice. Made me go ok ver my mileage and was charged extra. Lasy was rude and basically ty old me to suck it up that I was paying extraRicky B.
This location was 15 miles from our home. We had a location only 5 miles away, but could not drop it off there.Brenda P.
Customer did not leave a comment.Robert C.
Very nice and helpful folks. Close to the house and they also have a lot of things country folks need.Alvin W.
I was given the wrong Auto Transport they told me they had a 19 foot transport that could fit my truck the day of the move they had the same one their that they brought me Psy had to hire a transport service to transport my truck my truck to my new location which was 700 miles and it cost me $595 to have my truck transported Uhaul told me they had a transport for but they gave me the wrong one so I was over a half a day late for my move and it cost me a lot more moneytimothy J.
The location was about 14 miles out of the way for us to pick up. There was several UHAUL dealerships very close to the apartment.glena C.
They were awesome and fixed the problem for me.Christopher L.
Customer did not leave a comment.Tom S.
Only problem the engine lite came on stayed on till I returned itLeon D.
Only problem was one of the tire straps was too short. Had to let air out of my tire to get it on.wayne T.
Customer did not leave a comment.Josh B.
The location was changed without my content the night before. It was also 35 minutes out of the way and took 30 minutes to get the trailer even though I had done express check out.Terry A.
Customer did not leave a comment.Yvonne H.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.Donna B.
First the staff at Stevens were outstanding and super friendly. The auto hauler had 2 flat tires. They called u-haul roadside assistance. We had to wait about 90 minutes for the wrecker service to arrive. I made the reservation at one u-haul, but I had to drive about 39-40 minutes out of the way to get the auto hauler. You need a better way to get equipment to the place people need them at. Again I can't say enough good things about the staff at Stevens but having to drive that far out of if there way, and then wait 90 minutes to fix 2 flat tires was a little muchRitchie G.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.Charley G.
Everything was great. No complaintsMichael Cain M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Patricia A.
Right rear light did not workJohnny W.
Appliance dolly and moving pads that were supposed to be with confirmed request were not available, Steven's loaned me theirs to load with and I had to rent one from the drop-off site to unload, Not a good business practice,Billy D.
Customer did not leave a comment.Craig C.
I had an issue that required a call to customer service. I was told to ask the person at the drop off location call them because she didn't know the phone number.Claire P.
Customer did not leave a comment.Vicky A.
Complicated pick up which took over 3 hours at the this location. I had driven over 5 with it raining off and on & poor visibility. I called Uhaul at least 4 times. I was told do this and do another thing and they would hang up. Regardless they did not tell me until the last conversation that since I picked it up after 7pm instead of 6 pm my rental would not go thru. That is absurd, as when I spoke to the lady at the hardware shop I told her I was driving through rain and storms and would be late. Also, I had told her around 6-615pm and arrived at 710pm. I can not tell you what time the rental finally went through. I do know it was around 2200 pm as the Dolkar General next door closed.MELLISA W.
Customer did not leave a comment.Sally S.
It would be nice if y'all could Bring it to da customer When the customer pay by card over da phoneanthony W.
Customer did not leave a comment.Ricky D.
Customer did not leave a comment.DORIS G.
Customer did not leave a comment.Chandra C.
Customer did not leave a comment.sonya E.
Always have had an excellent experience with Uhaul .Tom S.
Customer did not leave a comment.clint N.
Nice friendly service and very accommodating to changes in our schedule.DEANE S.
Customer did not leave a comment.Kandice E.
They were great at helping us to get what we needed. Highly recommend this place.Neil W.
Everything couldn't have went betterTerry D.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Declan Y.
Did not finish with the truck until after most locations were closed. Stevens was open and allowed me to drop the truck off there. Very nice and helpful.preston R.
Customer did not leave a comment.STACEY D.
Truck was not clean.LISA J.
Customer did not leave a comment.LISA J.
Customer did not leave a comment.KAYLA G.
Customer did not leave a comment.sabrina S.
Customer did not leave a comment.MICHAEL C.
I asked 4 a close location. It wasn't. There are closer locations to my address.LEE B.
Customer did not leave a comment.Tom I.
Personnel did not seem knowledgeable concerning uhaul equipment.GARY J.
We think the gas gauge is not working. We put twice the "recommended" amount to fill it back up to the original place and the next morning it had dropped to half that.KATHRYN S.
Customer did not leave a comment.TIM C.