The truck. That is the worst u haul truck I've ever driven in 30 years. The suspension or tires or both have something wrong with it. On smooth roads it vibrated terribly and every small bump felt like a crash. I can't describe clearly how terrible the ride was. No way a truck with only 53k so suppose to drives that way. My last truck broke down and left me stranded for several hours and I never complained, I never asked for or got a refund but with this complete piece of junk I deserve a refund, it was that bad.
ROBERT S
Customer Reviews for Stevens Trading Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I applied for a rental in one city with at least 10 or more locations, and was given a rental at least 15 miles out of the way each direction which caused my mileage charges to be at least doubled just to pick the truck up and take it back.
Zachary KKnowledge on how to rent the uhaul from the rental location was not known and there were expenses due at the point of return that was NOT EXPLAINED OR MENTIONED at all!
Dustin CWhen I picked up the Uhaul truck it had a check engine light and an oil light on. The truck smoked horribly and we thought it was going to break down. We checked the oil and it was pretty much out. We had to add 4 quarts of oil and spend over $40 to do so. It was an absolute disaster. I am so thankful our move wasn't very far or it would have never made it.
Haley MAlways a great experience when dealing with Steven trading and owners Ricky and Jenna
Chad BDidn’t log in when I dropped off the U-Haul and is now trying to charge me for an 11 extra days when I only had the U-Haul for 1 day. Terrible service.
Savannah FNo problem with this drop off location. Dropped off on a Sunday and it was closed. Put key in drop box. Only problem was with the U-Haul app and uhaul.com/share.
Ken CThe best service.
Joey RThey done great job
Shane FThis drop off location was 20 minutes from the city center of where I was hauling my stuff to. I drove by multiple U-Haul locations on the way to getting to the proper drop off location. Please allow drop off locations to be closer to the destination.
SHAWN SEverything was good and very reasonable prices
Christopher BWe were told we could get there and return to the location in which we was moving to.. well not the case they made us bring it all the way back which was 50 Miles and then when we put gas in it and turned it on the oil light came on! We checked it and no oil had to wait for maintenance road side for forever to come put oil plus to find out it had a leak! We were stranded there forever! This company has wasted so much of my time and money! Will never use Uhaul again
Ashley BIt was quick and easy you got me on the road to my destination quickly and everybody was helpful and friendly
Tim RGreat place Stevens Poultry & Hardware
Greg CUpon picking the trailer up I didn’t know it but it smelled like a farm animal had been in there. I returned said trailer before time and date I was told to have it back by (11-14-22 7:30 am) and I got an email that I was late returning it but I returned it 11-13-22 6:30 pm so I’m not sure why it was said I returned it late. The renting staff was nice polite and excellent to deal with, however I probably won’t rent from this location again simply because of the way the unit smelled and the worry that I may charged for an entire unit that I had already returned before time.
James TVery helpful and friendly.
David CThe location was great. They did a good job of picking up the ball your reservations people dropped. The size truck we reserved was not available and the location and time to pick up was not met as well. The people at the pickup location were extremely nice but 50 miles out of my way. This was the fault of the reservations people.
Kevin CNothing. Very friendly, easy to work with and easy to get to.
Linda WAs soon as you walk in the door there is a welcome home feeling you get. They make you feel that you are not just a customer. Rickey went above and beyond for me. I will definitely be shopping there exclusively for anything that I need. Definitely recommend stopping in for anything that you might need.!!!
SHANNA JGREAT PEOPLE AND A GREAT PLACE
MARK HStaff was helpful and polite. Could not have been an easier drop off!
LANCE WI was not satisfied with the fact that I rented a uhaul and received a text saying that a uhaul wasn't available within 50 miles of where I lived. Upon calling the customer service I was told that they would wave the mileage on the uhaul rental of me driving 45 min out the way and having to back track to get back to cullman to load up and then drive to auburn. I told them that u guess I would try to rent a uhaul for next week. I was not given a promo code or discount of any kind to accommodate for this situation. The overall experience after I found another avenue was ok. I just wish a discount would have been offered for the rental I rented.
Corneasha KU-Haul Corporation sucks as a whole. The truck was fine, and the people and locations on both ends were fantastic. However, EVERY SINGLE TIME I rent from U-Haul you change the drop-off location or some part of the agreement without my consent. You expect me to honor a signed contract and yet you refuse to honor it yourselves. This is the third time. I waited on hold to discuss this with your “customer service” department for over thirty-five minutes only to give up and hang up because once again, your company is useless. Just stop making people sign a contract for a turn location that is convenient for them and tell them you will mislead them and change things anyways. What a bunch of lying, misleading, fraudulent misinformation U-Haul puts out. I WILL use another company for the next three trucks I need to rent over the coming months. I will also tell everyone I know on social media exactly how horribly I have been treated by your company. You do not get to change the rules in the middle of the game because it isn’t convenient for you. It is not my problem you have one location with a full lot and one with no trucks. That is YOUR issue to deal with. I told you where I was willing to return it to, and I still got ignored when I spoke with someone on Friday about this. I should have refused, but was not going to get charged any further money by your lazy, crappy company for a change you made to our agreement. Fraud. Sham. You signed a contract with me and then failed to honor it because it was not what worked best for your interests. So improve this- find another customer cause I will not be back.
Christopher DPlease stop message so much if I need one I’ll go get one I don’t need remind
TIMOTHY SThey did not have my appliance dolly in truck so i lost all my appliances stove, frig and washer and dryer. Over 6k worth
Charles THad no problem very helpful in getting me hooked up.
david sAddress was incorrect on pickup location. Based my mileage off the pickup location on the invoice. There was 9 miles difference in location on the invoice and the actual invoice. Made me go ok ver my mileage and was charged extra. Lasy was rude and basically ty old me to suck it up that I was paying extra
Ricky BThis location was 15 miles from our home. We had a location only 5 miles away, but could not drop it off there.
Brenda PVery nice and helpful folks. Close to the house and they also have a lot of things country folks need.
Alvin WI was given the wrong Auto Transport they told me they had a 19 foot transport that could fit my truck the day of the move they had the same one their that they brought me Psy had to hire a transport service to transport my truck my truck to my new location which was 700 miles and it cost me $595 to have my truck transported Uhaul told me they had a transport for but they gave me the wrong one so I was over a half a day late for my move and it cost me a lot more money
timothy jThe location was about 14 miles out of the way for us to pick up. There was several UHAUL dealerships very close to the apartment.
glena cThey were awesome and fixed the problem for me.
Christopher LOnly problem the engine lite came on stayed on till I returned it
Leon DOnly problem was one of the tire straps was too short. Had to let air out of my tire to get it on.
wayne tThe location was changed without my content the night before. It was also 35 minutes out of the way and took 30 minutes to get the trailer even though I had done express check out.
Terry AFirst the staff at Stevens were outstanding and super friendly. The auto hauler had 2 flat tires. They called u-haul roadside assistance. We had to wait about 90 minutes for the wrecker service to arrive. I made the reservation at one u-haul, but I had to drive about 39-40 minutes out of the way to get the auto hauler. You need a better way to get equipment to the place people need them at. Again I can't say enough good things about the staff at Stevens but having to drive that far out of if there way, and then wait 90 minutes to fix 2 flat tires was a little much
Ritchie GEverything was great. No complaints
Michael C