Customer Reviews for Stevensons Ace
(U-Haul Neighborhood Dealer)

Rating:

4.0

I was charged twice the mieage I actually incurred. 100 instead of 50.

Rating:

5.0

The young person who helped me was my hero for the day!! I was in a pinch and needed to move an entertainment center, he made it happen, fantastic job.

Rating:

5.0

Quick and straightforward service with helpful staff.

Rating:

4.0

I prefer live, in person check in and check out. DO NOT like electronic check in and check out

Rating:

5.0

It isn't the store's fault but I waited an hour because of U-Haul itself. System was down before I could get my truck

Rating:

1.0

I received my truck dirty as heck. Dirt all over the outside, dirty interior and dirt built up all over the inside of the trailer. I took a video of the outside of the truck before i got inside, but we were on a time crunch so i didnt catch the inside of the trailer before the movers arrived. The drivers door wouldnt open all the way (bent frame) and one of the windshield wipers was broken.

Rating:

5.0

I always appreciate the consideration of the value of time. Easy out and easy in! Couldn’t ask for a more streamlined approach.

Rating:

3.0

The parking area for the rental was bad; mud and standing water. Please repair this area. The rental agents were friendly and helpful.

Rating:

5.0

You could make the seating a little more comfortable.

Rating:

1.0

They overcharged me on my miles and gas I put More gas than was in vehicle originally, when I got it it was 179 miles to empty when I returned it it was 198 mi till empty. Very shady how they took my money

Rating:

2.0

Was told by the store the Wed. before Thanksgiving I could pick up at 8:30 as contract said. They did not open until 10:00

Rating:

5.0

Super friendly, very easy transaction. We were in and back out within less than a minute and the follow up email that was promised came through just as fast. Absolutely zero complaints, highly recommend.

Rating:

5.0

They said they would contact maintenance personnel to make sure service was done concerning engine light.

Rating:

5.0

Good

Rating:

4.0

Helped when needed and was kind and friendly

Rating:

3.0

Inconvenient to not have a drop box for the key. Had to make special trip morning after dropping off the truck to hand in the key. The driveway back to where the trucks were parked was filled with very large pot holes and full of water after raining. Had to park past the trucks and walk behind them to get to our rental truck. Was asked if we wanted an appliance dolly, after saying we did, were told there were none available. Rented a 15' truck..there were no step-sides down from the truck. As a shorter person, this made entrance and exit of the truck inconvenient and dangerous. The truck was clean. The attendant at the rental desk was pleasant and helpful.

Rating:

4.0

Rented a car dolly one day, and a 5 x 8 trailer the next day. Car dolly had a light fall out of its socket, and was dangling by the cord. The 5x8 trailer taillights stopped working on return trip. Otherwise, they were good.

Rating:

5.0

Stevenson's is a well respected, local business. They have a dedicated counter strictly for U-Haul transactions. Paperwork done quickly and I was on my way. Final billing reflected my not traveling as many miles as I estimated. Good people. My go to rental location.

Rating:

1.0

Did not include accessories ordered--dollies, furniture pads. Was charged to rent them and then charged at drop off over $300 because I did not return them. U-haul tied up my checking account because someone didn't load my truck with ordered items. And because, as the Crawfordsville manager explained, "some new kid just didn't know what he was doing." Bad business.

Rating:

3.0

Uhaul rental process is a joke. Entered everything in app to save time, app was very confusing about enabling location services and you can just hook on and go. Still wasted 30 mins at store to get a trailer telling them all the info I entered in the app. You should delete your app from the app store...that is how bad your rental process is. Nothing against the location, but I wouldn't recommend uhaul to anyone.

Rating:

5.0

Very nice location

Rating:

4.0

AC did not work and I had to drive 16 hours without AC.

Rating:

3.0

Got called less than 24hrs before my reservation and told no truck was available. I had to drive over 1hr 30 min to here to get a truck, then that location didn't have the equipment so I had to go back to the original to pick up. They had 2 trucks the same size I needed that I was told they didn't have. This location is fine, but the W Lafayette one I had issues with.

Rating:

5.0

Everything was flawless. No problems at all!

Rating:

5.0

Great people, great customer service and fantastic facilities!

Rating:

3.0

Regional Manager (Vern) was excellent! He was the most helpful and filled in the gap for ACE. If it wasn't for Vern the pick up and drop off would have been a difficult experience, but he jumped in and was friendly, professional and made the process simple!

Rating:

1.0

Extremely rude clerk!

Rating:

3.0

The only issue was that I waited for over 10 minutes to be helped and I didn't understand why 3 phone numbers and people were needed to rent a trailer. I have never had to provide that much personal information before and have been a long time renter of uhaul. Otherwise excellent experience. Thanks

Rating:

1.0

They charged the wrong card and would not let me change my payment. They were very rude and disrespectful to me. This needs addressed

Rating:

5.0

Good customer service. Only thing is I dropped off the truck on Sunday and I got a call on Monday wanting to know when I was bringing the truck back and it was already there

Rating:

5.0

Personnel very helpful

Rating:

3.0

There was not a drop box. Ended up going into ace hardware to ask where to leave the key and was told “oh just leave it here”

Rating:

5.0

Everything went very smooth and the gentleman that helped me with my reservation was very polite and friendly.

Rating:

3.0

very muddy where you park

Rating:

5.0

I made a mistake when booking that was caught by an employee who went above and beyond to make sure we had a smooth moving day. So very grateful! It could have been a real mess, but they made sure everything was in place and we were able to move in the timeline we had planned.

Rating:

5.0

The store was great.But u haul Representative was not helpful at all took them an hour to try an get me in the truck an couldn't so went to another place and it was great

Rating:

5.0

Thanks to the service clerk who let me borrow a broom! Appreciate it!

Rating:

1.0

I had just installed the wiring on my vehicle for trailer lights. I called Stevenson’s and asked if I could test the lights on one of their trailers to make sure I did it correctly. They told me “No”, and that I could do that at the pickup location 5 hours away. Even though they are conveniently located for me, I will go out of my way to avoid dealing with this location.

Rating:

2.0

I had to go to this location due to the location I usually use did not have the vehicle available. I have in the past used this location for that same reason. When I arrived I gave the clerk my name and phone number, she found me in the system, and then the issues started. I told the clerk I was needing to pickup a boat. She asked for the address to where I was going, I stated I was meeting someone at a cross road then I would be following them to the pickup location. She said she needed an address. I told her I didn't have an address. She said she needed an address. I told her I didn't have an address. I asked her why I needed to give her an address because I have never needed to give an address when I rented a vehicle before. Her response, that's what the computer asks for. My wife pulled up a zip code for the town we were going to and the clerk was able to do something to make that work. Once we finally got passed that she then asked me for an emergency contact and a phone number for the same??? What? Again never had to supply that at any other rental I have had. I gave her my wife's contact info. The clerk said so you won't be towing anything, to which my wife replied "Yes we are going to pickup a boat". she charged my credit card then we received the keys. She showed that we were starting with a quarter tank of fuel,(great now I have to take the time to fill up before I leave), and we were all set to go. We walked to the other side of the strip mall to get the vehicle (100 yards or so), I got in the truck, started it up and saw less than a quarter tank of fuel on the gauge and also noticed the check engine light was on as we drove off. I returned the vehicle the next day to the store, parked it in the lot 100 yards away, took a picture of the dash showing the mileage and the fuel. I took the key into the store gave it to the same clerk and attempted to show her the pictures of the dash. She said she didn't need them that she had to verify and that I could leave. So how do I know if I used more or less mileage than she charged me for? Would I be getting an additional charge on my card? Would I get a refund? Who Knows! I have to rent a truck again in a couple of days, I will call the original rental place to get a truck, if they don't have one I will rent from the Penske rental in my town before I would return to this place. Thank You

Rating:

2.0

The truck was supposed to be available at 8AM on 8/19 but we were unable to get it until noon. Caused a great deal of stress and extra work.

Rating:

3.0

I paid 81.06 when I rented the truck - with an 8 hour rental which would put me at getting it back after closing - I stopped a manager on my way out and ask what time it was and he stated it was after 3 - I then said I just rented a truck for 8 hours what time do you close? He said at 9pm and I said will I be charged more if it’s not here before closing and he said No just leave the keys under the seat you will be fine I take it back after closing only to find out they charge me 145+ dollars I took it back with more gas than I received it with - and I only went almost 2 miles over the 20 miles I paid for up front So NO I will never recommend this rip off place again !

Rating:

2.0

The reason I gave a below average is because I was to have the trailer back on Sunday by 8am. I had it back on Saturday at 4pm and I called them and asked why it hasn't been checked back into the system around 230pm. The answer the person that does uhaul left at 2. I informed them I wasn't getting charged for another day when it was there on Saturday. Somehow someway I got an email saying it was returned in system. If I wanted had called uhaul would had charged me another day.

Rating:

3.0

No paperwork not cleaned out got insurance but bad connection when called then called twice and no answer for assistance on incident

Rating:

4.0

Went to pick up the unit. Wheel bearings bad was not able to leave the facility. Contract was then sent to me as I used the equipment. Money was taken and not returned as of yet. No information given to me saying the contract was voided. Piss poor service form U-Haul.

Rating:

5.0

All was good!

Rating:

5.0

The staff were very polite and helpful. I will definitely recommend to friends and family. Thanks

Rating:

4.0

The major problem I had I was late to where I needed to be cause the truck I reserved was stuck in the grass so I was really late getting where I needed to be. So very unhappy

Rating:

3.0

Yard was filled with mud. Difficult to find a spot for the trailer without getting stuck in the mud.

Rating:

4.0

Vehicle wasn’t up to standard. Check engine light on and out of alignment. Used more gas than I needed to since the engine light was on

Rating:

1.0

Need to majorly improve the computer system to check in the rental. Waited over an hour to get this done. Also.....not willing to work with customers to change drop-off locations. Also....I didn't receive the dolly that I paid for. Overall experience was not good at all.

Rating:

1.0

The employee was NOT helpful at all. Handed me the keys when he was done and said “the truck was behind the Dollar General”. There were 6 trucks and I had no clue which truck it was and they were surrounded by mud puddles. I had no way of knowing how to identify which one it was and of course it was the very last one.