I had to go to this location due to the location I usually use did not have the vehicle available. I have in the past used this location for that same reason. When I arrived I gave the clerk my name and phone number, she found me in the system, and then the issues started. I told the clerk I was needing to pickup a boat. She asked for the address to where I was going, I stated I was meeting someone at a cross road then I would be following them to the pickup location. She said she needed an address. I told her I didn't have an address. She said she needed an address. I told her I didn't have an address. I asked her why I needed to give her an address because I have never needed to give an address when I rented a vehicle before. Her response, that's what the computer asks for. My wife pulled up a zip code for the town we were going to and the clerk was able to do something to make that work. Once we finally got passed that she then asked me for an emergency contact and a phone number for the same??? What? Again never had to supply that at any other rental I have had. I gave her my wife's contact info. The clerk said so you won't be towing anything, to which my wife replied "Yes we are going to pickup a boat". she charged my credit card then we received the keys. She showed that we were starting with a quarter tank of fuel,(great now I have to take the time to fill up before I leave), and we were all set to go. We walked to the other side of the strip mall to get the vehicle (100 yards or so), I got in the truck, started it up and saw less than a quarter tank of fuel on the gauge and also noticed the check engine light was on as we drove off. I returned the vehicle the next day to the store, parked it in the lot 100 yards away, took a picture of the dash showing the mileage and the fuel. I took the key into the store gave it to the same clerk and attempted to show her the pictures of the dash. She said she didn't need them that she had to verify and that I could leave. So how do I know if I used more or less mileage than she charged me for? Would I be getting an additional charge on my card? Would I get a refund? Who Knows! I have to rent a truck again in a couple of days, I will call the original rental place to get a truck, if they don't have one I will rent from the Penske rental in my town before I would return to this place. Thank You
Allen K.
Stevensons Ace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crawfordsville, IN 47933
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Customer Reviews
- 3.5 Average Customer Rating
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The truck was supposed to be available at 8AM on 8/19 but we were unable to get it until noon. Caused a great deal of stress and extra work.
Dawn M.I paid 81.06 when I rented the truck - with an 8 hour rental which would put me at getting it back after closing - I stopped a manager on my way out and ask what time it was and he stated it was after 3 - I then said I just rented a truck for 8 hours what time do you close? He said at 9pm and I said will I be charged more if it's not here before closing and he said No just leave the keys under the seat you will be fine I take it back after closing only to find out they charge me 145+ dollars I took it back with more gas than I received it with - and I only went almost 2 miles over the 20 miles I paid for up front So NO I will never recommend this rip off place again !
MARCIA E.The reason I gave a below average is because I was to have the trailer back on Sunday by 8am. I had it back on Saturday at 4pm and I called them and asked why it hasn't been checked back into the system around 230pm. The answer the person that does uhaul left at 2. I informed them I wasn't getting charged for another day when it was there on Saturday. Somehow someway I got an email saying it was returned in system. If I wanted had called uhaul would had charged me another day.
Mandy R.No paperwork not cleaned out got insurance but bad connection when called then called twice and no answer for assistance on incident
Jenifer A.