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MARK B
Customer Reviews for Steves Auto Repair And Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place was fantastic and the guy who helped me with my reservation (maybe steve)? Was super helpful and accommodating!
THEODORE MGreat Customer Service 👍🏿
VICTOR EDrop off was easy and simple.
Wayne MI spoke to a representative after confirming my reservation who assisted me with finding the most cost effective options. When I arrived at the pick up location, the person on site changed my entire order and it ended up being more expensive. He debated me about the miles I would need and I ended up exceeding what he insisted upon, costing even more money. I rented from his location specifically because I needed an appliance dolly. After I paid, he informs me that he does not have one. He did call “a buddy” of his who thankfully had the dolly I needed, but then I had to drive the truck across town to pick it up (remember the lowball miles he gave me?”). The truck and its equipment were not maintained well. The interior was dirty and there were remnants of previous renters was evident in the back. The locking mechanism sticks and the ramp took 3 people to secure back in place. Prior to returning the truck I ensure I clean it out. In the cab I again found remnants of previous renters, including a brush, eyeglasses, pocket change and a receipt dating June 2024. I would not recommend renting from him. I’m not sure what his “cut” of the charges are, but to press me to change the reservation, the mileage and not being truthful about the equipment available, ultimately costing me significantly more money is not something I would encourage any UHaul renter to do.
KAREN LI worked with a gentleman named Keith I believe and it was an excellent customer service experience. Very personable, knowledgeable and helpful. He took the extra steps to make sure I got my move rolling on time.
LANDIS PI gave it a poor rating because I went to trinity to pick up and they were closed and luckily Steven's auto body took care of me perfectly. Steven’s gets an A+ for their perfect service
LINDSEY DI had requested a dolly that was not available and blankets that were also not available. The man drove the truck up to us and did not inform us there was no gas in the truck so I put $70 in to fill it up which was well over what I even used for gas. I would not recommend this place and was extremely dissatisfied.
Kailyn DBe available at the designated time for the rental pickup. My original pickup time stated it would be at 10:45. I received the truck at around 11:45. Had to wait for the person to arrive at the facility and the facility air quality was not a safe one for me because there was someone in the shop smoking and I am allergic it and the door from the back was open to the office so I had to wait in my car. However they did not charge for the dolly rental which was nice.
MICHELLE MSteves very nice
DEBRA PThe code was not sent to me, so it took 30 min to be able to pick up the truck.
Jeremy BHave the person you speak with on the phone to get the truck explain the return so they're not charged another day. Have them explain the rates throughly and don't overcharge.
Ben CThe employee was friendly and professional. The area was in a good location and easy to access.
marjean gGood evening, I put the truck key in the box, thank you for the service, I am satisfied with the truck service, ok
BENITO JCan’t think of anything
Terry WOwner was over 30 mins late. When on a moving timeline, a courtesy call would have really been appreciated.
sharon wHave trucks that don't break down.
Shawn MI don’t like how I was charged for extra mileage. The links for pulling up the pick up location need to be accurate. I was directed to the wrong location using the link sent to me from uhual.
Candice CArrived to pick up the truck and no one was available. Person showed up almost 2 hours late to give me the key. I was also charged a $25 cleaning fee when the truck was spotless.
Jamie GGreat customer service
David LHave cash money that was given for the deposit readily available when the customer returns to get their deposit back Or put it on the card. AND when the purchase was suppose to bought with the card take that amount as agreed, then instead of deducting it from the deposit that was given and that was supposed to be returned to me on time. I had to go there 3 times in one day just to get $43. and some change which he actually kept the change? Never again with this dealership.
Antonia JNot charge someone 64 dollars to put the gas tank back where it was when I got it.
Anthony MOverall I would rate my experience with UHaul as one star or zero stars and I’m not sure I would ever use you again. I’m in the military and made a cross-continent move from North Carolina to Alaska. I originally rented the UHaul for 13 days, but decided I wanted to take some leave during the move as I am from North Dakota and I have not seen my family in 5 years. So I called to extend my rental to May 23 for a drop off date and talked to the North Carolina representative and she was extremely nice and said I had the extension and was giving me 10 free days for my military service. Fast forward to May 12 and I received a phone call from U Haul and was asked when I was dropping the trailer off that day. I explained to him that it was supposed to be extended until May 23 and I couldn’t drop it off until then. He very politely informed me that the extension had not been put in but he would take care of it for me. One hour later I received another call from the Anchorage, AK office and was told I needed to drop the trailer off. I explained to her that I was in Western Canada and that I had just talked to someone else an hour earlier and that he was going to put the extension in that was supposed to have already been made until May 23. She then said she did not see the extension and she would have to talk to her manager and call me back to see what needed to be done. Two hours later I finished the drive I was making and called her back to which she told me that she talked to her manager and there was nothing U Haul could do for me but I needed to contact the drop off location to extend the rental. She gave me the phone number and I called 6 times to which I received no answer and could not leave a message due to a full mailbox. So I called Anchorage back and talked to the same lady to see what I could do to resolve the issue. She then proceeded to tell me again that there was nothing else she could do and the best she could do was give me a free rental day to contact the drop off location. I then informed her that I was driving through western Canada and was not sure what kind of reception I would have and that the drop off location did not answer at 230 pm so I was not confident he would answer at all and refused the free day and just wanted her to extend the rental so I didn’t have to worry about it anymore. She then proceeded to tell me there was no way the drop off location did not answer and that she could not extend me. At this point I was getting frustrated and was asking her to explain to me how someone who works directly for U Haul did not have the power to extend my rental, and only a location could do that. Her response to my question was only that she could not help me, and I asked to speak to her manager. She informed me that her manager was busy and she would call me back another time. I then asked if I could speak with her managers manager to try to resolve my issue, and she told me that he was not available. At this point I had been on and off the phone with the same representative for 3 hours and was no closer to getting my extension so I asked a second time to speak with her manager. She then proceeded to put me on hold and then eventually hung up on me. I called back and she told me that we had been disconnected and her manager was still too busy to speak with me. So at this time I was very frustrated and asked again how she did not have the authority to extend my rental. This time she answer the question with “Oh my god” and rudely hung up on me. I then called back and her manager was magically free to answer the phone so I talked with her, and found her very defensive of her employee and not overly nice. In the end she actually asked me questions and we got to the bottom of the problem and told me I would have to pay for the days I wanted extended and could not offer me free days. I informed her that I was absolutely fine with paying for the days I just wanted the extension. The first representative did not take the time to tell me any of that, but instead proceeded to just try to push me off to someone else. I would highly recommend that no one deal with the Anchorage, AK U Haul branch as they are very unprofessional and not helpful at all. My wife had also emailed public relations right after the incident to help resolve the conflict I was having, and two weeks later still have not heard from them. I would highly recommend that U Haul hire a military relations coordinator because no one I talked to understood the process that I needed to go through with the military.
Tanner JExcellent service
Penny LThis is going to be my "go to" place for trailer rentals. 1st class all the way! Very easy on off access to Hwy 117.
Ron JClean the trailers, mine had broken glass and pet hair all over the floor. The clear glass was essentially invisible until i was attempting to clean off the pet hair and punctured my left index finger. I have pictures of the glass and finger…
Michael HOllie was very professional, friendly, and efficient!
Kayla BDrop off personnel was very friendly. He did not however give me a drop off confirmation no. And had to call uhaul to talk with person that we indeed dropped off rental.
Chris TVery polite, knowledgeable and very People
William BMake sure the trucks are clean. Opened the rollup door and discovered trash and a roach infested situation. I had to clean and spray for roaches.
Jimmie HThe owner did not have any covets for furniture and he said 39.95 for 4 hours plus milage and ended up charging us 122.00. We only put 12 miles on the truck. The owner was notified and will not give me the credit for overcharging me. He is a crook representing your company, taking advantage of people. 2 thumbs down.
Chris L