I was told we wouldn't be charged for mileage unless we went over 100/day when I called in to extend the rental on 5/29. We had the van from 5/28-6/2. Our total miles used was 246.7. I called in to dispute the mileage charge on 6/2 and was again told it would be taken care of. Called again on 6/5 and was transferred to 5 different people with 5 different stories. Steven point blank stated on 6/5 he would not take the charge off. Perhaps if I had been able to reach him on 5/29, we could have extended the rental in person, and everything would have been clear. But you have to call a number to reach him as he is never at the location. Not satisfied with the way this was handled by UHAUL.
Julie H
Steves Auto Repair And Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goldsboro, NC 27530
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Customer Reviews
- 3.5 Average Customer Rating
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Making reservation and pick up was great! Steve's Auto Repair staff were super! I made reservation online and requested pickup in Goldsboro NC and drop off in New Bern NC. When I completed the reservation the reply had a note that the drop off location wasn't available or something to that effect. Hours later when I was on my way to drop off at New Bern NC, I received a text saying drop off location was in Bridgeton NC. I have used Uhaul many times and have never had a bad experience unyil this time. This cost me time and gas. Not a happy camper.
Stephen Bjust great service, very professional
Jeffrey NGreat location convenient customer service excellent
JERRY TThe drop off location was not open when I arrived, but I was able to make contact with Steve via phone. Also, I/We forgot to put the dolly in the truck, but I will try to drop off at Goldsboro or Greenville location as soon as possible this week.
LINDA B