Customer Reviews for Steves General Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Steves General Store

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Hannah Z.
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Customer did not leave a comment.

Keith P.
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MARCUS R.
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David F.
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My order began at another UHaul further away . So this Uhaul deserves partial credit .

Judy M.
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Funky combination of businesses and Steve handled the rental process friendly, easy and quick.

David B.
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Customer did not leave a comment.

Stacey R.
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Maxine M.
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Melanie W.
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Confused as to why I got charged another 200.00 when I paid in advance?

Lerryn B.
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Arden K.
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Terrence J.
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Owner is amazing and even added an extra day for me so I didn't have to stress about getting the equipment back on time.

Mary Ann H.
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Customer did not leave a comment.

ken H.
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Friendly owner, n overall easy experience. Only fly in the ointment was a shady-looking customer being able to view my personal info on the PC screen. Something needs to be done to create more privacy in this store.

Alan S.
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Add a crank handle to raise and lower the trailer..

Matthew D.
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Customer did not leave a comment.

FRANK P.
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It just takes a while to pick up the equipment even after I had registered everything online

Carlton L.
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John L.
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Robert G.
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Asa P.
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Jud K.
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Is this a U-Haul rental place or a diner?

Frederick D.
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Robert H.
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roger W.
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Owner was very accomedating and refunded us the money charged for the moving pads we did not receive.

Faith C.
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Judith W.
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Ensure online checkin works.

Michael P.
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Dail A.
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IT COST QUITE ALOT

john C.
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kind of a big price increase from last year

Ron S.
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Jennifer J.
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Had to drop the trailer myself because the "uhaul guy" wasn't there today...And they charged us the extra 40$ AFTER we were gone....no check out, no observation of trailer.....total scam....Will never use uhaul again, Penske all the way..... I would suggest that Uhaul reimburse the 40$ or this could get ugly.

Mary Ann H.
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Larry M.
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Eli Y.
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Larry M.
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Everything was great!

crooked R.
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No improvements needed!

WAYNE V.
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Nice, easy transaction all around

Joseph O.
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Customer did not leave a comment.

Jack B.
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Steve and his staff are incredibly friendly and welcoming. They respect their customers and provide impeccable service. They are great representatives of U-Haul. Thank you for an excellent and easy rental experience.

Fred M.
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Helpful, quick drop off. The truck was inspected and I was on my way.

Marc G.
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Customer did not leave a comment.

Steven B.
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steven C.
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I thought it was quite interesting to see pumps from earlier days and I was greeted by a very friendly chef and she took my paperwork and said I did not have to wait, within minutes, I was notified that the paperwork was taken care of, it was thrilling to walk into a diner/Uhaul. I felt welcome and most importantly, I did not have to worry about if something was taken care of or not...????

celeste P.
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James T.
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john C.
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Christopher C.
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Unfriendly location, not good customer service, also not well kept up. Would not go back. Truck was fairly clean, but didn't shift well.

Aarne P.
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convenient and friendly staff

Fred M.
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Customer did not leave a comment.

Jennie B.
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The guy at this uhaul place was super nice. I am to thank him for being so nice

Joshua J.
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Christopher D.
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Nice people great friendly and helpful

Christopher D.
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Tuna G.
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Shanda F.
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The computer said the fuel was at 3/4 full when it was really barley half. Also it said it had less miles on it then it did. I also had to put a 100$ deposit on the truck which I was told I would get back when I returned the truck. I returned the truck yesterday and am still waiting for the refund. These are all U-Haul's screw ups, not Steve's General Store. The store was great and so was his service.

CriCri G.
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The owner was helpful, polite and friendly.

Matthew M.
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Work on the speed of your website. The speed of you website each time I have rented (about 5 times)checking out is always a long process because your website is so slow. The staff at each rental place have mentioned how it's the speed of the your website is slow. Not sure what would need to be done to do so but I'm sure you do.

Anthony L.
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The place is a dump. I went inside and said I was there to rent a trailer. The owner said I'll be with you in a minute. He finished what he was doing and came to the counter where I was and in his way in a very loud voice said "long life Trump". As a business owner it is never a good idea to express your political views. I almost walked but I needed the trailer. I will tell you that I will never rent from them again. I have already told friends and family about my experience and will continue to tell everyone I talk to about it. I am also questioning uhauls choice of venders. Steve's is not a welcoming place and I certainly would not want to be associated with them.

Sarah V.
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Owner was very rude and added coverage I declined. He then said it wasn't his problem and I would have to call corporate to get it refunded. Save yourself the trouble and make the drive to Auburn for a moving truck. You wont regret saving yourself the headache.

eric P.
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William F.
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Personable staff. Quick pick up.

jackie P.
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tom B.
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Jeanna A.
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Wonderful customer service.

steven T.
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Karen L.
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It was convenient to refill the gas tank, there as this Uhaul dealer was also a gas station/restaurant, but they only accepted cash! Good thing I had some cash on me!

Patty W.
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melissa H.
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Gabrielle R.
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Robert L.
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Steve was awesome! Thanks!

jameds A.
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Not much!

Zach W.
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philp H.
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papoose P.
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Fast, helpful, and friendly service !!

MICHAEL F.
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whitethunder M.
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Edward P.
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Jamie H.
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henry P.
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Paul C.
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Both people I dealt with at Steve's store were awesome. I had to change my moving date and time and they were happy to accommodate me.

Debra C.
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Customer did not leave a comment.

Robert S.
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Service was excellent as always Great doing business with you.

James F.
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Customer did not leave a comment.

Francis C.
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CHRISTINE A.
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Manuel S.
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Although we were very happy with the experience in Oxford it was not our first choice location. we live 15 miles east from the pick up location and because of the change we were charged an extra 30 miles on our bill. Our move was east of our location in Auburn. We are very unhappy with Uhal corp for changing our location and still charging us mileage. We are very happy with Steve's General Store. He was kind, courteous and very helpful. We appreciate his assistance.

Kim M.
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KyeLynn L.
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Luke K.
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Steve's is a great place to do business. Nice, helpful people. Good service. Thank you.

Rick K.
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Kenneth F.
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The drop-off location was also a considerable distance from where I was using the trailer. It was 45 minutes from my home to drop off the trailer. The people at the drop-off were very nice and I have no issues with any individual involved in this transaction. My only complaint is the distance I had to travel to pick-up and drop off the trailer. I understand, I guess, that being a one-way rental is the reason, but it was not convenient in the least. Especially with two major Uhaul facilites very near my start point and two near the end location.

Barbara B.
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I was given a truck with damage to its roof. On the back of the many pages of paper I was given as part of the contract was notification that it might leak. I was never verbally notified. Since it was expected to rain I never would have taken it. Several boxes of fabric and clothes were damaged and had to be repacked. Not what I wanted to do after a long day of moving. I will not willingly rent from UHaul ever again.

Jamie V.
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The truck was clean but smelled badly of cigarettes! Maybe an air freshener?

Denise M.
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Customer did not leave a comment.

Christopher L.
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jason F.
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Marc L.
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Eric O.
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This location treated me very well. I was a day ahead in my packing and the owner drove to a different location to get the truck a day early for me. Great customer service.

albert M.
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NICE TRUCK VERY PLEASED THANK YOU,

No reviews have been submitted for this location.

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