Customer Reviews for Steves Sporting Goods
(U-Haul Neighborhood Dealer)

Rating:

5.0

Trailer returned after normal business hours. No interaction with employees! I left the appliance dolly tied to the load support rails inside the rear door!

Rating:

5.0

Please note that the location does not open on Monday. The phone online is incorrect and belongs to previous owner. The current owner phone number is 434-838-2099. Otherwise, the location is perfect, the truck is clean, and no compliant.

Rating:

1.0

Initially when I picked up the truck everything went fine. The clerk was helpful and updated my rental for a second driver. When I returned the truck the location overcharged me then lacked the customer service skills to apologize for the error or even step in to help fix the error. They provided me an 800 number to request the refund. I understand that they could not process the refund but if you want customers to recommend your business you should attempt to be helpful to resolve issues and apologize for your mistake. The error, they failed to check in the truck when it was returned and then set the return date for 8 days later so I was charged for 7 days that I should not have been charged for. Plus they need to clean up that store. I know the primary business is pawnshop but you cannot safely walk to the counter at the back without walking over items; an older customer would fine it difficult to walk around that store. None of the pathways are clear. I chose the location due the convenience of it being close to me. If I have another need I’ll choose a different location and recommend others do the same.