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Call C
Customer Reviews for Stewarts Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is no one there on property. It's up to you to check in. Call the number on the contract for best results. Read email and text for instructions.
Danny TEverything was perfect and the trailer pulled smoothly with no problems
CHAD DAnswer phone calls
Gerald LThis is the second time i have gone to drop off point that is not a U-Haul store and it has been hard to talk with anyone and there is very little space to park the Vehicle when we leave it and put the Key in the boy. I like going to the store or at least to aplace where you have someone to talk to.
David ONo staff there during business hours.
Karise MAll good!!!
Robert NNo jack on equipment. Unable to lift it off the ball. 🥵
melinda aAbsolute awesomeness!! Thanks
David BEasy to drop off. Nice, large yard to park equipment.
Richard WSuper service: the best U-Haul location and management team of any location I frequent
Rex TNo one was at the office. So,we simply left the truck there.
Arthur DIt was a pleasure to do business with the Stewart Family, the transaction was fast and Jason was friendly, thank you
Andy CJason Dawson from the Abilene U-Haul is the employee that helped me the most, he was so patient and helping me understand what I needed. His customer service was wonderful, I will definitely be renting and recommending U-Haul for others as well as having them to contact Jason Dawson as well. Thank you for everything.
Tanya SNo answer to telephone call to drop off location phone number shown on rental contract.
rex tHave someone at location. Or have U-Haul know about their locked boxes and have access to the code. Have a reliable number to call. It took me over 30 minutes to get someone up there to get me the key.
Mark RThanks again all for taking care of mom and dads stuff They are safely in Wylie now
Mark S | Overall ExperienceThis location is by far the best experience I have ever had. Could not be any better!
KAREN CThis business needs some form of contact info. A phone with nothing but a busy signal, another phone with voicemail but no call back, really?!! Don’t tell me, it must be COVID!! I like to deal with real people like the folks in Jacksboro.
William AContinue doing what you’re doing
SAMUEL HThere was no one at the pick-up location to receive the keys for the reservation, and he was not available by phone. I had to wait over an hour and speak to multiple U-haul contacts in order to get in touch with the pick-up contact in order to get the truck.
Briana MThe owner of this location helped me change the drop off to the correct location after the pickup location attendant changed my drop location to a town 20 miles away and would not change to my desired drop off, telling me it would not be a problem. I would have been charged an additional fee without Mr. Stewart's help.
MARK MI'm frustrated with the costs. Example: we moved one month ago from azle, tx. Rented a uhaul same size 26' one way was $230 this round trip was $15 more than the one way. Why are these costs so close to each other. I feel truly ripped off. It used to be less if it was a round trip and more for a one way. Why are the charges of uhaul so extravagant also. Found a baggy of some sort in the glove box not sure what it was as i didnt insoect it by opening it. Not happy about that as my husband has a cdl and if it was a drug substance we could have been in a lot of trouble. Y'all dont clean the trucks any more and yet you charge for the cleanliness of it.
Edward BIt cost tooo much for one day
Richard KThis review has nothing to do with the locations. It just has to do with the U-Haul policy in itself. It was totally ridiculous why I was told to go pick up a vehicle when the store was not open and I had a guarantee. I guess we know what you mean by guarantee, not a damn thing. I will definitely use another moving company in all of my adventures
Billy GDropped off a car hauler and texted the manager. He responded quickly. No problems. Would use again
Steve WStewarts is a great place to rent U-Haul. Very friendly staff and very accommodating.
Hermes RAbsolutely nothing. Mr. Robert was great !! I highly recommend this uhaul location!!!
Christie BIt really wasn't the locations fault that I am not pleased. The online system did not work well, and it was a hassle. I had location settings on, and it kept saying I didn't. We were one hour later getting our truck because we had to call a person to come in. He added insurance to my contract, which I was unaware of as my original order did not have this. It was just a bad experience all around.
tim eIt’s all good
sammy hHad issues getting the key due to there not being a customer check in area. Was charged more than what my receipt stated it would be charged (this was checked instantly with my bank so not an issue with the return) could not get ahold of uhaul to see why there was a discrepancy.
Thomas GOutstanding service
Debbie GExcellent Customer Service!!
MATT MParking area very crowded with trucks and trailers parked everywhere. Very hard to disconnect the trailer from the truck
Lynn JAutomated drop off.
nathan sMade a reservation for a storage unit and before we could go pay for it, it had been rented out.
Jesse C | ReservationThe owner of this UHAUL branch was extremely helpful and processed the paperwork very quickly. I highly recommend Stewarts Storage in Olney.
Neal Wno one there just drop off in parking lot
Jennifer LJason pack in Olney, Tx was exceptional in the customer service dept
Renee LLocation does not answer the phone, associates are rude and denigrating, absolutely no customer service.
Scott W