Customer Reviews for Stewarts Street Performance
(U-Haul Neighborhood Dealer)

179 reviews

694 N State Rte 89   Chino Valley, AZ 86323

(928) 636-5155

Location Hours

  • Mon: 12 pm - 5 pm
  • Tue-Sat: 7 am - 7 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(928) 636-5155

694 N State Rte 89
Chino Valley, AZ 86323

Services at this Location:

Location Hours

  • Mon: 12 pm - 5 pm
  • Tue-Sat: 7 am - 7 pm
  • Sun: 12 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terrence A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I've used u-haul many times. This restored my confidence. These guys were great. Last time the pickup was great, but to say the dropoff was terrible and costly would be to give them more credit than they deserve.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Matt helped make our move smooth and so much easier. Thanks Matt for helping make this as stress free as possible!

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Rudolf S. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
4.0

This location was excellent and was able to help me even after U-Haul canceled my reservation at another location.

josh S. 
Rating:
5.0

Definitely will rent from this location again. The truck and the customer service was very good.

Tracy C. 
Rating:
5.0

Great people, very helpful. Had to rent at last minute right at closing and the gentlemen were very understanding. Two thumbs up.

David H. 
Rating:
2.0

Trailer needed to be evaluated and adjusted to meet safety standards for towing. Straps were frayed and needed to be replaced. Chino did not provide any guidance how to load and appropriately secure auto to trailer. Provided written documentation, but did not go over prior to departure. Due to this, my auto received damage upon offload. This could have been prevented with proper guidance to compensate for low frontal height.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Love this guy! Super helpful & professional. I'm a 2x customer. Will be back again!

LeDona W. 
Rating:
3.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Catherine U. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
4.0

The reservation system seems to have a glitch but the problem was resolved to my satisfaction.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Dropped off after hours but called the Agent and he was very helpful...

douglas B. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
2.0

The proprietor of the business was very friendly and professional. It was apparent, however, that U-Haul rentals were not the focus of his business. The entrance to the rental office was challenging to locate. Once discovered, the office was found unmanned. I walked through a gate at the back of the property and found the representative working in a garage - despite having telephoned minutes before to obtain directions to the establishment. The truck was in dire need of maintenance. The steering was loose which made the vehicle difficult to direct; the alignment was off, which caused the truck to pull hard left; and, worst of all, there was an exhaust leak under the cab which necessitated the windows being open while driving to avoid asphyxiation. THIS WAS ONE OF THE WORST TRUCKS I'VE EVER RENTED.

Eric T. 
Rating:
5.0

Quick and easy process. Staff was friendly and very helpful.

Mark Z. 
Rating:
3.0

Low on oil and transmission fluids!! Too many miles on truck!! Had problems with truck for the three days we drove it, didn't think we were going to make it !! Had to call road assistance once and didn't come until the next day to hotel

CHARLES C. 
Rating:
5.0

I can think of nothing for improvement suggestions. A+

Harry H. 
Rating:
5.0

helpful and great service

Virginia D. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer service was great, very understanding whe we needed to keep truck extra time

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

Renee T. 
Rating:
5.0

The location was not able to provide the reserved equipment due to circumstances beyond their control. The location manager made every attempt to rectify the situation and was able to provide what was needed to accomplish my needs. Excellent customer service.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

CARLA R. 
Rating:
3.0

Nobody available at the drop off site, just an information phone number. Told me just to drop it off wherever there was room. No help in disconnecting, but that is an easy chore with that trailer

Victor R. 
Rating:
5.0

They could do with a little bit more customer friendly.

DONALD G. 
Rating:
5.0

No improvements, they provided great customer service!

BRADFORD M. 
Rating:
5.0

The service was great! It was so easy and fast. Mathew did a great job!

MELINDA H. 
Rating:
5.0

Get more people like Matt. He is very professional.

PETER O. 
Rating:
4.0

They were very friendly and the guy actually turned the truck around in a very tight spot and I was thankful.

CHARLES M. 
Rating:
5.0

Going into a Uhaul store has never necessarily been an enjoyable experience for me before, but I'm not going to lie, I genuinely enjoyed being at this store because the staff members are friendly, happy to help, and insightful. Matthew went above and beyond to help me when I was struggling with an online check in and he was so personable and kind that I have already gone back to rent from him again. Hands down, the best uhaul place around!

Kelli C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Nothing needs to be improved. This location should be used as an example of how U-haul wants their sites run. The trucks were extremely well maintained, the staff was friendly, and all transactions went smoothly.

JON B. 
Rating:
5.0

Customer did not leave a comment.

LESTER E. 
Rating:
5.0

Great service, would rent from again, Thanks !!

DENNIS M. 
Rating:
2.0

Facility was not open at stated times. The defroster in van did not work; the temperature control knob did not operate; there was no windshield washer fluid in reservoir; there was a warning light stating rr tire low, when asked to be checked, the tire was checked by eye & I was told it was because the warning had not been tripped after fix. Very long wait to check vehicle in. The cab of the van was not very clean.

SUSAN B. 
Rating:
5.0

The folks at Stewarts PERFORMANCE IN CHINO VALLEY are very knowledgeable about u haul equipment, . They had exactly what I needed, and was ready for rental when I arrived..

FLORENIO R. 
Rating:
3.0

Customer did not leave a comment.

ANNA G. 
Rating:
5.0

Great team members for pick up

DANIEL B. 
Rating:
3.0

The office looked like a college frat house. It was dirty, looked unorganized, and two men (who I can only assume were employees) were asleep on a couch next to the front door.

TROY G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Matt was very helpful setting up our contract and even came in early for pick up of the truck. Pricing and insurance was all explained and there were no hidden fees or charges. The truck was almost brand new and performed to our expectations.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

LESTER E. 
Rating:
5.0

Customer did not leave a comment.

CAROLE G. 
Rating:
5.0

Great people and great service.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

AIMEE S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD U. 
Rating:
5.0

Customer did not leave a comment.

LESTER E. 
Rating:
5.0

The only thing uhaul can do to have better customer service is staff 2 employees per location!

Sheryl C. 
Rating:
4.0

Customer did not leave a comment.

RANDE L. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
5.0

Excellent service - quick and easy

Tina P. 
Rating:
3.0

I was told i'd be reimbursed for the 2nd day not used and I want a call review done with where I made the reservation over the phone m, i'm extremely irate about about and files a grievance with the drop off place.

ERIN C. 
Rating:
5.0

Very kind individuals at both locations, helpful and down to earth

Gabriel C. 
Rating:
5.0

Mr. Stewart helpful and good sense of humor.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

leocadio P. 
Rating:
5.0

Customer did not leave a comment.

STEWART R. 
Rating:
5.0

Very helpful gentlemen! Made this process easy for us and was very friendly!

AMBER S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
4.0

Everything was fine. Process was smooth.

Cindy D. 
Rating:
5.0

Very nice and friendly service

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

The personnel was very helpful and friendly. The office could be cleaned up a little.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
4.0

Customer did not leave a comment.

betty D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

I have no negative comments regarding this site. The vehicle was ready upon my arrival - I was even treated to a donut! Representatives were efficient and kind. Would recommend this site to others!

JACK R. 
Rating:
5.0

Gentlemen who helped me was great — friendly, pleasant, informative and professional.

LEDONA W. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD T. 
Rating:
1.0

Nightmare of an experience from truck rental to storage unit to car hauler, would love to talk to manager to express my feelings about how unreliable Uhaul has gotten in the past year. Totally dissatisfied customer.

PATTI M. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

The cab had a few chips and a can in the floor board and the box (back) of the truckhad some dust and grease, and the trailer was perfect. The staff was AMAZING, super helpful and polite. Above and beyond staff!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

KURT M. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
3.0

The inside of the truck was disgusting and dirty. I had to clean it myself.

ADAM D. 
Rating:
3.0

Customer did not leave a comment.

BOBBY A. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
No reviews have been submitted for this location.

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