Availability is an issue in our area and hope Uhaul can help elevate the issue soon.Steven K.
Customer Reviews for Stewarts Street Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles F.
Neither this nor the place I dropped the truck off were the places I requested when I reserved the truck.Rick D.
Employee went the extra mile to go get me another trailer when the one I had rented was not returned on time by the prior renter.Don S.
Overall prices are extremely high especially for a local in town moverobert M.
The location was super friendly and made the pickup/drop off super easy. However, for some reason the address on apple maps was incorrect, and I had to go to the facebook page to find the correct one. This could be fixed to make it a perfect experience overall.Evan H.
Great customer service!Wayne B.
Customer did not leave a comment.Beverly P.
At least one of the employees was friendly, and they were patient in waiting for my late arrival to pick up the trailer (issues leaving the apartment in AZ). That said, the Uhaul truck needed some attention to detail in the cab (windshield especially), and the trailer was questionable (poor looking straps for the front tires, bent/damaged license plate, no walk-thru to make sure customer understood how to hitch/un-hitch). Overall, the service and attitude made me feel more like I was in the way rather than appreciated.Matthew O.
My rental was convenient and cost effective. I will definitely rent with Uhaul again.Stephen R.
I dropped the U-Haul off after hours so I didn't interact with any one.Elizabeth W.
Be sure the tires aren't going flat and the hitch is on properlylinda D.
Customer did not leave a comment.johnathan L.
It's hard to find anything that needs to be improved. Everything was great. We got just what we needed; no hassles or surprises.Rafael M.
Customer did not leave a comment.James G.
Mathew is great representative for UhaulNick C.
Customer did not leave a comment.JOE M.
Customer did not leave a comment.Overall M.
Customer did not leave a comment.Michele S.
The only issue I had was the wait to get my reserved equipment. There was only one person who could check me out and he was called away on a personal emergency. Fortunately the company rep came in and helped me so the wait was shortened considerably.Roberta B.
Excellent people to work with, very polite and helpful and accommodating.Pat W.
Great service. Truck ran great but kept popping a fuse for running lightsrich M.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Frank A.
Very good experience at this location. Very friendly service and everything explained. Thumbs up to this location...Brian H.
Customer did not leave a comment.Melanie A.
Customer did not leave a comment.bob W.
Customer did not leave a comment.Tom D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.TERRY F.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Dale H.
Customer did not leave a comment.Gary S.
Mat and His crew are AWESOME!!!Kevin B.
Was a pleasure to rent from the chino valley location Matt was a great person to deal with will continue to rent from himJames P.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Sandie P.
Matt is great!Matt T.
Customer did not leave a comment.Janet E.
The truck was in great shape and drover well - perfect for my job. The staff was professional, helpful, and friendly. I will be happy to use this U-Haul location again!Gary Z.
This location provides THE BEST customer service out of any other location I've been to! Never had an order mix up and hours are excellent!Sharlene S.
Customer did not leave a comment.William W.
Be there to help customers.harry N.
Nothing, it was a very pleasant experience!!!Bryan B.
Customer did not leave a comment.Stephen S.
The cargo van was not clean at all. Inside and out. The gas wasn't full either.TAMMY H.
Maybe more space for trucks whwn tou return them back.Ralston L.
I liked the people, location was inviting & clean enough. except for the tires on the trailer being dangerous, I had no problems. I reserved the trailer a week ahead of time. If a week is too short of notice to replace tires, how many weeks are needed to change the tires? Change the fucking tires! Don't be so lazy Matt, your better than that.David L.
One of the brake, and turn signals would not workRichard N.
Customer did not leave a comment.James P.
Customer did not leave a comment.DYAN G.
Nice big lot easy access in and out parking was a breezy.Darrel M.
Customer did not leave a comment.Nicole P.
Improve your ROADSIDE ASSISTANCE!!! WE MOVED FROM ARIZONA BACK TO CALIFORNIA. WE ASK FOR ASSISTANCE 12:30 PM WAS LEFT ON THE FREEWAY FOR 7 HOURS ON THE MOST WINDYEST DAY EVER OFF 10 IN CATHEDRAL CITY, CA. WE WILL NEVER USE YOU AGAIN.... THE BOLTS BROKE OFF AND ALMOST FLIPPED THE TIRE WAS NOT PUT ON RIGHT!!! AND THE SERVICE REP. DIDN'T LISTEN TO WHAT WE SAID ABOUT NEEDING A FLAT BED. TOOK 3 HOURS TO GET THERE THEN SAID I CAN'T BE REPAIRED! WE NEW THAT AND MADE THAT CLEAR TO THEM AND TOOK ANOTHER 4 HOURS TO GET THERE...THEN PUT US UP AT A HOTEL FOR THE NIGHT BUT HAD TO CHANGE OUT THE TRUCKS UNLOAD AND RELOAD THE OTHERE TRUCK AT THE UHAUL STORAGE BY OUR SELFS NO HELP..I AND MY WIFE ,22 YR OLD DAUGHTER HAD TO INDURE THAT SO THINK OF THAT BEFORE YOU USE THEM...HAD ALL OUR FOOD SPOILED....Ronnie O.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Terrence A.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.Eric N.
Customer did not leave a comment.Mark S.
I've used u-haul many times. This restored my confidence. These guys were great. Last time the pickup was great, but to say the dropoff was terrible and costly would be to give them more credit than they deserve.Christopher J.
Customer did not leave a comment.chris D.
Matt helped make our move smooth and so much easier. Thanks Matt for helping make this as stress free as possible!BARBARA H.
Customer did not leave a comment.Raymond J.
Customer did not leave a comment.Rudolf S.
Customer did not leave a comment.Billy H.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Bryan P.
This location was excellent and was able to help me even after U-Haul canceled my reservation at another location.josh S.
Definitely will rent from this location again. The truck and the customer service was very good.Tracy C.
Great people, very helpful. Had to rent at last minute right at closing and the gentlemen were very understanding. Two thumbs up.David H.
Trailer needed to be evaluated and adjusted to meet safety standards for towing. Straps were frayed and needed to be replaced. Chino did not provide any guidance how to load and appropriately secure auto to trailer. Provided written documentation, but did not go over prior to departure. Due to this, my auto received damage upon offload. This could have been prevented with proper guidance to compensate for low frontal height.Shawn H.
Customer did not leave a comment.William C.
Love this guy! Super helpful & professional. I'm a 2x customer. Will be back again!LeDona W.
Customer did not leave a comment.Laurie M.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Catherine U.
Customer did not leave a comment.Shannon S.
The reservation system seems to have a glitch but the problem was resolved to my satisfaction.Carol S.
Customer did not leave a comment.Shawn D.
Customer did not leave a comment.William C.
Dropped off after hours but called the Agent and he was very helpful...douglas B.
Customer did not leave a comment.Deborah A.
The proprietor of the business was very friendly and professional. It was apparent, however, that U-Haul rentals were not the focus of his business. The entrance to the rental office was challenging to locate. Once discovered, the office was found unmanned. I walked through a gate at the back of the property and found the representative working in a garage - despite having telephoned minutes before to obtain directions to the establishment. The truck was in dire need of maintenance. The steering was loose which made the vehicle difficult to direct; the alignment was off, which caused the truck to pull hard left; and, worst of all, there was an exhaust leak under the cab which necessitated the windows being open while driving to avoid asphyxiation. THIS WAS ONE OF THE WORST TRUCKS I'VE EVER RENTED.Eric T.
Quick and easy process. Staff was friendly and very helpful.Mark Z.
Low on oil and transmission fluids!! Too many miles on truck!! Had problems with truck for the three days we drove it, didn't think we were going to make it !! Had to call road assistance once and didn't come until the next day to hotelCHARLES C.
I can think of nothing for improvement suggestions. A+Harry H.
helpful and great serviceVirginia D.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jerry T.
Customer service was great, very understanding whe we needed to keep truck extra timeMICHELE W.
Customer did not leave a comment.Renee T.
The location was not able to provide the reserved equipment due to circumstances beyond their control. The location manager made every attempt to rectify the situation and was able to provide what was needed to accomplish my needs. Excellent customer service.Richard G.
Customer did not leave a comment.CARLA R.
Nobody available at the drop off site, just an information phone number. Told me just to drop it off wherever there was room. No help in disconnecting, but that is an easy chore with that trailerVictor R.
They could do with a little bit more customer friendly.DONALD G.
No improvements, they provided great customer service!BRADFORD M.