Customer did not leave a comment.
Leah T
Customer Reviews for Stewarts Street Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff!
Sarah NConvenient
jeannine hVery courteous and accommodating!
Mike WIt's been 3 days since I returned the u haul back and I still haven't gotten my deposit back on my card This is inexcusable.
Ann SMatthew was great to work with.
Karen FMatt and the crew are always helpful.
Rande LThis location was top notch. However, the Flagstaff location made me a reservation a month in advance but didn't have the equipment available. Someone from a customer service line called to set a new reservation. That lady initially tried to get me to go to two separate locations for the truck and the hauler, AND sneakily upsale me on a larger truck. Once I insisted I only wanted the 10ft truck for the towing capabilities, and most definitely would not pay for a 15ft, she miraculously found both 10ft truck and hauler in same location. And the location was closer. Again, the Chino Valley location was top notch and I found them very easy to work with.
AMANDA BPerfect pick up and drop off at a one way rental. Everybody were very curtious. Thanks for the professional experience.
David GMatthew runs a good operation. I've used them several times. Rande Leonard
RANDE LVery friendly staff and prompt service.,
Robert WEveryone was amazingly helpful and went above and beyond!! Thank you so very much!
Heather RHonestly, I was impressed with the young man that helped me there. Kind ,professional, walked through the rental process quik and easy. This has been a stressful move for aging family. Stuart's street has been the better part of this rough week. Thank You Stuart's and the kind Fellow at the office.
Aaron VGreat customer service and quick in and out. Very helpful.
Jeffrey TWash the windows. Explain how the "tow/haul" feature works.
William HOver the top!
Duane SStaff was helpful and quick. Was in and out with a trailer in under 10 minutes
Pat SGood, Customer Service, very nice and helpful.
Jeffrey TThe location was. Polite and courteous, but yard was very small and hard to maneuver.
John SThat was really is a nice location, however there was a pick up truck parked and it was impossible to get out four of the five trucks that were there. Also nobody had a key to move the damn pick up. Luckily the fifth vehicle was able to get to and leave.
Gretchen FThe location was fine. Any suggestions I have are for haul in general. I would rather pay a higher daily rate and have free mileage. Not everyone needs a local moving, and not everyone is moving their house. Some people are trying to move a one time shipment, and .89 a mile really ran through my budget. I had to go 800 miles round trip and the mileage cost was more than the truck.
Svetlana KNice folks at this location. The truck was dirty when I picked it up. Dirt, strips of packing plastic and candy on the floor. There were even someone's keys in the cab. The trucks speedometer was at least 30mph off. At one point it said I was doing 80mph when the person following me said I was doing 50mph. Not the best u-haul experience I've ever had.....
Charles MGood crew, available equipment, easy in and out with a big truck.
shaun rEasy Smooth Transition. I will be back.
Harry NPrompt, efficient and courteous service. Thank you
Kyle TDon't double charge me. Charged me the estimated and then using the app to return it charged me a second time. Contacted chat uhual customer support and they wouldn't do anything. Now get to dispute the fraudulent charge
Christopher Nthe people working were friendly and helpful, they made the whole process from check in and to check out as easy as possible.
Michelle DI returned my trailer during closed hours.
Robert SArrived at 10am on Thursday. No one was there!!! Called number, many many rings before I got voice mail. Did phone return which was not what I had reserved. I had a separate contract for the appliance dolly, hope that gets credited correctly.
Martin MExcellent service, felt at home and respected. Would highly recommend this location.
Trampus TThe people were nice but the office was smelly and not very clean.
Debbie LEverything went smoothly. Staff was very friendly
Gina MNeeds better drop off area. Congested and personnel not friendly or helpful. Poor communication
KENNY OI always have great Uhaul experiences at this location. Good trucks, great customer service, nice long office hours and a very convenient location.
Peter IHave used Uhaul for years :)
ann rGreat, fast. Good location.
Aaron AGreat guys.
Brett AOur pick up location and time changed without any notification. Making 2 trips to find all this out was a waste of very expensive gas
April RStaff was very helpful and courteous
Tom DI returned the trailer a day early, and the person who was there didn't know how to check it in. Just said your fine, couldn't answer if I was going to get a refund for being returned early. And then I was contacted two days later asking when I was going to return the trailer.
lewis cNothing
Victoria DHelpful friendly crew, Thank you.
Robert WStewart Street Performance is always a wonderful experience, and I will continue using them for all uhaul rentals.
Evan HI’m not sure where the drop in communication was…on the U-Haul website I reserved a truck for one way. The morning of when we went to pick it up, we were told they do not have any one way trucks available. This ends up being substantially more cost and hassle for us. There was no way to just rent another truck at this point so we were stuck. I don’t think that’s right. If you can’t deliver with what was offered and reserved then customers shouldn’t be charged as such. There was also $60 in additional “truck tax” tacked on that was not disclosed in my original quote. This rental cost almost $400 and we didn’t even have it for 24hrs. I will not use U-Haul in the future or this location.
Sarah Bnothing. Efficient, quick, friendly
michael r