A jack stand would have been helpful in getting the trailer off of our hitch instead of having to lift it off.
Steve B
Customer Reviews for STL Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure to verify the business hours. U-Haul was happy to let me order online at the same time the business closed. The staff did an AMAZING job of helping me do a mobile pickup.
Kevin WBest to go to location when there is a person there. Doing the online, although easy, VERY VERY time consuming.
Zack GVery friendly & helpful with our move.
MICHAEL NByen
DONALDSON JVery friendly & helpful
MICHAEL BDue to a recent ice/snowstorm the trailer tongue was encrusted in ice and snow. I was able to break it free and hookup, but not every customer would have been able to do so. The lot was also kind of treacherous for walking. I understand the conditions. I had to deal with them at my own home.
BRENT KBald front tires were pretty inappropriate for ice and snow. Excellent customer service overall, though.
LAURA STruck had a broken mirror and nonworking dome light.
david sMobile check in is a long process it can take up to an hour to complete if not longer.
Elizabeth HHassle free experience. Just like I like it.
KYLE HThe U-Haul truck itself was fine and the price was good. However, the asking us to transport a trailer to Columbia for them and shifting of locations to a store that was not open on our date as well as asking us to return to St. Louis rather than originally agreed upon Columbia was not.
Tim LI was charged an extra 127.00 for going over a day and gas.. I returned the truck under 24 hours as discussed and I filled up the gas. But I was still penalized.
Joe FExcellent customer service!
Ricky HDidn't have my reservation by some glitch but the young lady quickly and expertly helped me get the unit I needed and the trailer was in perfect condition. Thanks! Would highly recommend.
William MMy experience was great. Per my answers, if the next customer is serviced by Elizabeth their experience will be a great one.
carmen dThe after hours return process was a pain in the azz. But I liked that I had a full 24 hours available to use the truck at a good price.
Daniel HNothing , it was very pleasant.
Leroy SWould be excellent but took a day to close out my rental
Jeffrey BSuper small parking lot. Not enough parking spots for equipment.
Scott DOur experience was great! The only thing that wasn't is that somewhere in the ceiling of the truck is a leak. It poured when we were moving and our boxes and furniture were wet
Travis JThe inside of the cab smelled like a ashtray. My appliance dolly that I ordered was not available.
thomas gThe two ladies working the counter were awesome. I came in right before closing and they got me taken care of. I will definitely be back to this location.
JEFFREY LThis was the best experience I have ever had with U haul. Will be back!
Douglas BGreat customer service!
Joe WMake it more obvious where your slot for leaving keys is. We had to wait around for someone to show up because we couldn’t find it.
Lloyd HGirl at the counter was great.
GUSTAVO VIt would be nice if the truck had a full tank of gas in the beginning. I only had a quarter of a tank so I had to fill up before going to my destination.
William LNothing needs improvement that I can tell.
Gary PEquipment storage and pickup area is small and hard to navigate. Otherwise, great location and facility.
Kenneth QWould be nice if truck was at location ordered and if furniture dolly ordered was available :/
Stephanie WGive more advanced notices when something reserved is not available. Had to go a distance out of the way to get the auto transport then, go through a whole questionnaire at the location as if I was a new customer or she wasn't comfortable with renting to me without a co-signer. Gave me the side eye treatment. Was told something different about pricing when returning early then what the rep who called me to change the pickup location.
Marlon WNo one was there to assist as they close at 2:00 pm on Saturdays. Unable to rate accurately when there was no interaction or assistance for the return Uhaul process.
Tevi TTanya was very helpful and courteous.
Regina LThe parking spaces are a bit narrow. I had to struggle to get into the truck I rented because the door was obstructed by the trailer sitting next to it. When you park them for pickup .. perhaps back them in. That would have made getting into the cab far easier.
David LFRIENDLY PROMPT EVERYTHING WORKED
William OEverything was smooth and professional. The manager was great!
RODERICK CThe site was great. The uhaul app is terrible and doesn’t work. I scheduled my pickup an hour before the site opened - checkin on the app didn’t work. Tech support was a 30+ min wait and didn’t help. Terrible experience w app.
Robert WVery helpful and resolved issue involving the truck drop off being changed after the pickup of the truck.
Andrew MI would rent from no other location! I absolutely love the staff! They are amazing!!!!
THEODORE BI was just surprised I had to travel so far to pick up the trailer, when I made arrangements in St Peters location.
James DAlso great, thanks
William HTayna was great and helpful. Customer orientated.
ANDREW MShow up on time and make sure the items such as a dolly and moving cloths are in the trailer and ready to go before the customer shows.
Caress FYou need to change the hitch on the 6x12 trailer. The hitch sucks and trailers of that size need a jack. Dumbest shit I’ve ever seen not having a jack on a trailer
diane mIt was a great experience!
Robert BStaff on this end was equally exceptional and accommodating.
Teri LThank you all was great
MICHAEL LTire on truck was flat and lock was impossible to open on back. Havent recieved my refund either yet, Not sure why. And also inconvenient I couldnt rent for more than 24hrs from the site. Didnt get what I paid for because I was called and told to bring it back before my time was up. Not happy.
BRANDI MI was happy with all
Frances PThe personnel at the unit were very professional and customer focused on making sure I understood the requirements to have a safe rental experience. Thanks
James SVery nice people.
Allen WThe lady at the front desk who helped me was so kind and friendly. Wonderful customer service!
Jamie NKeep the equipment clean
Sadiki DThe previous customer’s rental agent entered the wrong truck number. So when the customer turned it in it about a hour before then could straighten it out so I could rent it.
JAMES D