Customer Reviews for STL Storage LLC

I was happy with all

The personnel at the unit were very professional and customer focused on making sure I understood the requirements to have a safe rental experience. Thanks

Very nice people.

The lady at the front desk who helped me was so kind and friendly. Wonderful customer service!

Keep the equipment clean

The previous customer's rental agent entered the wrong truck number. So when the customer turned it in it about a hour before then could straighten it out so I could rent it.

I thought customer service was dead. Not at this location. These people are very easy to deal with. They treat people with respect, emailed receipts, and when they say they would. Extremely pleased. Rob

The lady who helped me was awesome but I couldn't get your app to work when I brought it back that evening.

Wonderful location!!

Customer service that moved my pickup location should be checking complete availability for equipment before moving the customer. I was charged $7 for a furniture dolly that I did not get because the location did not have one available.

Very helpful helped to unload trailer from truck

The only issue we experienced was uhauls app to do mobile pick up was not working. The storage facility itself went above and beyond for doing the rental over the phone with me on an early Sunday morning.

great place

the counter person was very friendly and accommodating. Truck was ready and. waiting. I would use this service again.

Your website SUCKS! It reserved the truck at the wrong location! Cost me time and money.

The location has posted hours saying they are open at 9am on Mondays. When I got there at 9 no one was there and the phone number went to voicemail. At 9:27 someone finally answered the number and said the worker was running late. At 9:50 the worker finally arrived. She was so shocked that we needed her assistance because most people just drop the keys and go. I had a problem with the website check in and thought it would be easy to do a manual check in with a real person. Did not know it was so inconvenient for her.

Although they had just closed, the rep opened the door as we had dropped the trailer the prior night. I wanted to just stop by to make sure that all was good and they found the pads inside the trailer and the trailer was in the same excellent condition it was when we picked it up. Excellent service all around.

The uhaul we had leaked and all of my boxes were sopping wet inside.

Truck loft leaks horribly and needs to be fixed. It's bad enough when your moving and its raining but to have to deal with sopping boxes because of the leak, doesnt make the experience great.

App checkin was a nightmare

The staff at STL Storage was courteous and professional. Truck was clean and everything was as advertised.

Truck was old and didn't drive very well

Very helpful & informative for a customer that never rented U-haul

Truck was leaking on a rainy day and the entire truck had to be dried out before being able to move.

Very professional

Closes early so there was no one to check-in trailer so it had to sit on the parking lot on secured

Not sure why I was charged over $20 for gas. When I picked it up the gas light was on. I returned it with more than than it had when I picked it up.

I order my u-haul for an early pick-up before the store was open. The truck was ready when I got to the lot and the app walk me thru step by step for an easy pick up. Once I return the vehicle the owners were very friendly and made the return process smooth and easy.

Christine was phenomenal. She had everything we needed ready and gave us great advise and instructions. If I have anyone in the area again, I will certainly send them to this location.

Was very happy with the service and interaction I experience at this private dealer.. I would recommend to anyone

No problems with location and the people who worked there. All were professional. However, the truck reeked of cigarette smoke. No fault of the people who worked there, but outlawing smoking in U Haul vehicles would be welcomed.

New and we'll kept equipment. Kathy was great. I will return and recommended this location in the future.

I had $3.81 charge after I returned truck with full tank and dolly in back!? Not sure I'll use uhaul again. This last experience was not the best.

At the moment I would not recommend because I dropped my trailer off after hours, I checked in online to show I was dropping it off on the proper day. I put my papers in the box as instructed and now I am being charged for 3 extra days that I shouldn't be. Other then that it looked clean. Storage was gated off and parking lot in front of the building is small.

I know the dolly on the back of the truck is convienant for those that do not have one, but it does take up valuable space for customers like me who need every inch of space.

The air conditioner in the truck worked intermittently. Truck was old but ran and stopped fine.

Great Customer Service

The online reservation experience was not pleasant. It took forever, and I still had to get the code from the person at the desk. More than likely on our next move we will choose another provider.

Never returned my calls.....when I went to return the truck...office was closed with a sign on the door saying “be back at 2:15....waited half a hour......no one showed....had to make two trips to finally find someone there to return truck....no apologies....nothing...would not recommend this site....will use Penske next time

Friendly and kind place to do business. Easy to rent and return.

This is by far the best looking and nicest dealer I've been to across the country.

Very friendly people

I did the self return when the place was closed. Easy to use and convenient. My only concern was just leaving the dolly there without out a lock.