Customer Reviews for Stockton Secured Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stockton Secured Storage

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Brian B. on

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Tell your customers you charge by the mile! We were NOT told this. We just thought we were paying $29.95 a day for the truck! Ridiculous. We planned to pay about $100 for three days plus we filled up the tank for another $100. But got told we owed -almost $400!! That plus gas we payed about $500 just in moving expenses! Not good at all! I will never recommend UHaul to anyone I know! Especially this place since the lady didn’t even care. She said we have your card and that’s it! RUDE!!! There a better options

Neil M. on

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Not much to recommend this location. There was no one around when I first pulled up and, after poking around and calling "hello" many times, I was just about to leave. Then, just in time, the clerk drove up and opened the gate. She was nice and the checkout went smoothly, but I was rattled by that time.

Chris H. on

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Never send anyone there! These people are crooks! I’ve been renting Uhauls for decades and this is ridiculous, the way these people acted. My opinion is the woman needs to be let go!

Lavontae G. on

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Thank you very much

Narciso A. on

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Nothing had a very good experience

mark T. on

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Customer did not leave a comment.

Wolfgang R. on

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Jack C. on

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Everytime we have used this location has been a wonderful experience. They are friendly, understanding , helpful and overall just have great customer service.

robert H. on

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Thao D. on

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robert H. on

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Michael N. on

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robert H. on

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Carrie P. on

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Very helpful in getting trailer attached to truck.

Kevin P. on

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John G. on

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Geizelle B. on

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I was VERY unhappy about my experience because I am STRONGLY against putting the pic of both sides of my driver's license over the internet, knowing information has been hacked before. I STRONGLY believe that this practice is a REALLY bad idea! But Deanna was very nice, courteous and understanding and she got me to do it. She also found a cord belonging to my expensive Bluetooth speaker and put it uo for me until i could get there. She is the BEST!!????????

charles K. on

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the equipment wa well maintained and the agent was great; the only problem encountered was your sign up "automation" . 10 minutes was wasted uploading an image of my licence which procedure was supposed to be optional. Your software did not function properl and even if it had, itt wasted your agents time gathering information into your system thatcould be compromised and needlessly cost your compay millions in the process. If validation of id was the goal, you could do it by examing the license. If you needed something to track down those who defrauded or caused damage a photocopy would do just fine -- and not created a digital record that could get you sued big time.. In any event, this location was very well run.

Anthony S. on

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Very clean and family like.

robert H. on

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Rita W. on

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Employees were very friendly and helpful.

Lora J. on

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Although I had a great experience with the Fremont Street uhaul location I had a HORRIBLE experience with Uhaul prior to arriving at this location. My horrible journey started on the 12th. I received a call that my original reservation for a 26 foot truck in Tracy, CA was being moved to a 20 foot truck in Stockton. After speaking to customer service I was then setup with a 15 foot truck for pick up in Tracy. On Saturday the 13th I received a call 30 minutes before my scheduled pick up that my reservation had again been moved to Stockton but his location didn’t have a utility dolly so he was going to find another location for me to get a truck from. After being on the phone for 10+ minutes he still had nothing so I told him I was just going to the original Tracy location to see what was going on. I arrive at the Tracy location and they were able to get me a reservation for a truck in Manteca. I arrived in Manteca and they didn’t have a truck. I sat on the phone with someone for at least 15-20 minutes and she told me there was only a truck in Stockton. Reluctantly I then left for Stockton and right before getting there I got a call from the location stating they didn’t have a truck for me. After sitting in the office long enough I was able to get a truck only because someone else didn’t have a valid license. In the beginning I didn’t want a truck from Stockton because it is 23+ miles from my home which would be an additional $50+ on top of all the miles I would accumulate during the move due to getting a smaller truck. This has been by far THE WORST experience I have EVER had with uhaul. Let me top it off with the fact that because I had to run around for over 2 hours tracking down a truck I lost out on the help I had lined up to help me move because they had to leave for work. I feel like something needs to happen here! There needs to be some compensation for the time I wasted running around the valley locating a truck and for the 50+ miles extra that I had to drive back and forth to Stockton when I originally reserved my truck in Tracy. I will be looking for someone to contact me ASAP!

William C. on

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very professional, curious staff. The equipment was clean and functioned perfectly for the needed move, Thx.

WILLIAM K. on

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Friendliest place I have ever dealt with. I would use them again

anthony R. on

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Nabil S. on

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Great customer service — caring, helpful and professional. Thank you!

Eneliko T. on

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Excellent customer experience. Clean equipment.

George N. on

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Angela M. on

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David O. on

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Was not able to leave moving truck at a uhaul storage. Had to make a long trip back to return to where I picked it up.

Eleazar G. on

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Overall a very great experience.

cassandra R. on

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Someone should have told us that we had to have it back at 7 a.m. We didn't rent it at 7 a.m. so we wouldn't have to return it that early as well. But instead they set the return time at 7 a.m. and didn't tell us so we had to pay an extra day of rental. I think that is a sneaky way to get more money out of people. That's pretty sneaky of U-Haul to do. Plus the return location had the hardest time trying to figure out how to give us back our deposit. We was there almost an hour just waiting for her to figure out her job.

Miguel R. on

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Customer did not leave a comment.