Customer Reviews for Stockton Secured Storage
(U-Haul Neighborhood Dealer)

392 reviews

840 W Fremont St   Stockton, CA 95203

(209) 941-2757

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(209) 941-2757

840 W Fremont St
Stockton, CA 95203

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ADRIENNE D. 
Rating:
2.0

The office was dirty, very small and confining. The actual yard where the equipment was stored was sloppy and disorganized. It appeared the yard was being shared with other businesses with equipment. If it wasn't for map quest, identifying the location was challenging.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Editha M. 
Rating:
5.0

Dee was patient with all my Questions.. Because I was a first timer ,. Thanks

Tashia C. 
Rating:
3.0

The inside of the truck was really dirty, like it wasn't cleaned after the last person.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Nice guys

Roy C. 
Rating:
4.0

Customer did not leave a comment.

maisam K. 
Rating:
5.0

Customer service is excellent, friendly and helpful.

Feyruz R. 
Rating:
5.0

Absolutely nothing. Experience was fantastic. Keep up the good work.

Kehinde E. 
Rating:
5.0

Everything was great, the lady at the counter is extremely friendly, polite and extremely helpful.

Christopher M. 
Rating:
1.0

I called office multiple times for inquiries regarding the fees for extending the rental time. I left voicemail. No one ever picked up the phone or called me back. When I returned the vehicle, she double changed me (double charge for the mileages) and refused to adjust the over charge.

Grace T. 
Rating:
5.0

Experience was great as it was.

Dominick F. 
Rating:
5.0

Very good

MOHAMED G. 
Rating:
5.0

Since they took over the location it is wonderful

Dana U. 
Rating:
5.0

Keep up the good work!

KEHINDE E. 
Rating:
5.0

Everything was great!

John R. 
Rating:
4.0

Nothing needs to be done different everything was done smoothly and pleasant as possible .....😀👍🏻

Orlando S. 
Rating:
5.0

Customer did not leave a comment.

geneveve V. 
Rating:
5.0

Nothing! Everything was perfect

Michele J. 
Rating:
5.0

Excellent customer service .. the agent made it very easy for me . Beautiful personality .. the only place I'll do Buisness with . Thank you for all your help . Truck was very clean

Mary Rose M. 
Rating:
5.0

Customer did not leave a comment.

Tim Y. 
Rating:
5.0

Nothing my pick up was just as smooth as my drop off Not my first time at this location always welcoming and professional

Jeremi D. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
3.0

Business hours prevented in person drop off and lack of internet connection made online check in difficult.

David W. 
Rating:
5.0

Customer did not leave a comment.

Simarjeet S. 
Rating:
5.0

this location was GREAT! The lady was very friendly and helpful.

Nancy Z. 
Rating:
5.0

Everything was great I was trying to pick up my next trailer but wasn't available.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

ramona K. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO B. 
Rating:
5.0

Customer did not leave a comment.

Israel M. 
Rating:
5.0

Very helpful and friendly staff.

FRANK G. 
Rating:
3.0

Customer did not leave a comment.

KRISTOFOR M. 
Rating:
5.0

Front desk employee I am sorry I did not get her name but she was the best! I called the next day to thank her but she was off. I appreciate how easy she made this for me. I will be back next time. Thank you!

RENEE P. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Everything was ready and the service was outstanding 5 stars

JESUS G. 
Rating:
2.0

We picked up our 15ft truck to help out a family member move. We where in a rush and didn't notice the a couple of scratches on the passengers side where not noted on paperwork. When we dropped off the truck in a different location we where then made aware of this. Now we have to deal with insurance company over this. Extra stress during the holidays while trying to help out a family member move. I will not rent from this location again. Lesson learned , away take photos of before hand.

DOUGLAS W. 
Rating:
4.0

Customer service was good

STEPHEN B. 
Rating:
4.0

Very friendly staff

GARRY C. 
Rating:
5.0

Nothing they were very professional and informative

DONALD W. 
Rating:
3.0

I still have not received my refund for the first day that was wasted with the truck broke down. I am a very unhappy customer.

DEBORAH H. 
Rating:
3.0

At the rental location, they added the additional insurance onto my rental, without even asking me, after I had declined it on line. Felt taken advantage of. Additionally, they did not help my hook up trailer, i was left to do that on my own.

SCOTT N. 
Rating:
1.0

Have better customer service training them to do their job the way they're supposed to. Had a very poor customer service very unsatisfied employee need to be retrained for the safety of the customers

GUSTAVO R. 
Rating:
5.0

Very friendly and efficient. I was in and out quickly.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

NIESHA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Dallas B. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

Romina H. 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
5.0

I had a wonderful experience. The clerk was friendly and professional. The vehicle was clean and we had no problems with it. Check out was quick and easy.

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

Miyanna J. 
Rating:
3.0

I declined insurance but yet I still got charged

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Wonderful customer service. We ordered online and picked up and returned quickly with no issues and friendly help. Thanks again!

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Excellent personal

STEVEN E. 
Rating:
3.0

I ordered this truck weeks in advance. I ordered 12 blankets, only got the last seven they had. They sold me a disc lock and assured me it would work on the truck I rented. It didn't. I went to another uhaul location, closer to my house to talk to them about it. They knew right away the disc lock wouldn't work.

MATTHEW L. 
Rating:
5.0

Great and clean vehicle and amazing customer service very friendly and thankfully helped me save money on my rental.

ALYSSE E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Now this location I've been to like 3 times now. A+ service!

MATTHEWS W. 
Rating:
5.0

the attention and kindness to the people were of great quality thanks for your time

ELIAS G. 
Rating:
5.0

Vehicles need to be maintenanced more often & cleaned/sanitized. My rental was not clean at all. I am satisfied with the man that runs the office. Very nice & respectful.

COLLEEN E. 
Rating:
5.0

I forgot 2 10 gallon garbage bags with clothes for donation in the bed of the truck when I dropped off the vehicle. They felt it necessary to assess the 35$ cleaning fee, instead of calling me and letting me know. For all they knew I forgot the clothes and the were my personal property. But also, its quite unreasonable to assess a 35$ fee for throwing 2 clean, non odorous or unsanitary garbage bags away. Overall very displeased by this.

JEREMY S. 
Rating:
5.0

Everything was excellent.

Caroland R. 
Rating:
1.0

I was charged 3 times all different prices compared to the receipt I have received physically and in email. This is outrageous and stealing. I'm not happy about this at all.

TYLER M. 
Rating:
5.0

Everything was good

CHANDLER S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel Q. 
Rating:
5.0

Customer did not leave a comment.

MAHLIA S. 
Rating:
5.0

Great service and great staff

Catrina M. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

The lady that helped was very friendly and helpful.

Jeff E. 
Rating:
5.0

This is the second time in two months and awesome Customer service ! Friendly and eager to help Respectfully a Return customer👍👍👍

ROBERTO D. 
Rating:
5.0

Very friendly

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

The only thing that needs improvement which isn't really a reflection of the location that I had chosen is the 24/7 check in thing. There was steps that were given that were perfect and then other example of that was the odometer And there was no video instruction for that.

Eileen F. 
Rating:
5.0

Service was excellent and great experience. Thankyou

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Jeffry A. 
Rating:
5.0

Very friendly and great customer service.

MARIA T. 
Rating:
5.0

Hablan spañol e inglés

CENOBIO H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR T. 
Rating:
5.0

The ownership was very nice and accommodated me dropping off the trailer right at their closing time

DOUGLAS C. 
Rating:
5.0

Great customer service on-site. Appreciate the ease and technology when booking, picking up, and returning the truck.

VIKRAMJIT SINGH G. 
Rating:
5.0

Customer did not leave a comment.

PAULINE G. 
Rating:
5.0

Na

ADAM S. 
Rating:
5.0

Easy to pick up and easy to drop Off, lady in the front was vey helpful and quick.

Andy T. 
Rating:
5.0

Customer did not leave a comment.

JOANN R. 
Rating:
5.0

The ownerwas very knowledgeable, professional and pleasant. She was kind too.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Ellen E. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

DERRICK C. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

The representative was very courteous, knowledgeable and very helpful. The truck and equipment were perfect for our move. I will be using them again.

Bonnie T. 
Rating:
4.0

NOTHING

JON D. 
Rating:
5.0

Customer did not leave a comment.

EDGAR V. 
No reviews have been submitted for this location.

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