Customer Reviews for Stone & Son Remodeling

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stone & Son Remodeling

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JOHNR M.
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Customer did not leave a comment.

Jonathan S.
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Not charging 20 dollar after hour fee when it's 4:50pm when I drop the truck off. Not my fault the guy was lazy and didn't do the return till the next morning

FABIOS M.
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The truck was not cleaned from the prior use and had a foul smelling odor. It was apparent there was some type of dog in the cab because there was dog hair all over the console. I would think that especially during a pandemic that extra precautions would be taken to assure proper cleaning and sanitizing of your vehicles after each use would be standard protocol. Deeply disappointed in this experience with U-haul. I also reserved a truck a week and a half I'm advance from the Farmingdale, NY location only to be told the day before that I had to go to the Bellemore location which was entirely out of the way. Next time you should probably make more of an effort to sure proper cleaning of your rentals. Also, when we called customer service to complain, they called this pick up location and the rep completely lied about doing a walk through and having me sign off on the cleanliness of the vehicle. No one asked for me signature and I was given the keys inside and sent on my way. Would not recommend using this location!

lorenzo T.
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He over charged me on fuel charges and daily rental rates .

jennifer T.
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I rented a truck for a few hours drive less than 25 miles and was advised I owe an additional 42 dollars after they took my money for the rental and a 50 dollar deposit it's a rip off I could have made other arrangements to move my stuff

ALEXANDERJOHN M.
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There was a used mask in the front and crumbs on the floor - seemed like it wasn't cleaned from prior use

PHILIP S.
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Mark R.
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judy G.
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FRANKJOSEPH III B.
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JEFFREYB G.
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Jesse S.
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Steve G.
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Easy drop off

Mark H.
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Representative was friendly and excellent

PASQUALE R.
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jordon C.
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need to wash inside and outside

Paula S.
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William W.
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the location was convenient and easy. they will not take any walk-ups, must make sure you have a current reservation through the uhaul website.

Joseph M.
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The gentleman that assisted me was very professional and friendly. It's hard to find good help these days. Don't loose him. He's a good man/person.

tony R.
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Keith B.
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Easy return. Representative was helpful.

LOUIS W.
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System was down due to storm originally asked to go through app. It did not work and you could not get through to a person. Over 20 minutes later and no progress Joe stepped in and called area manager who was able to complete process over phone. It was frustrating and if not for Joe would not have been possible. Thx for your help Joe, salvaged a frustrating day

garry M.
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Rude personal. Truck was dirty

melissa R.
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The gentleman at the shop was extremely helpful. He informed me I could not drive on Parkways - which was correct. The phone associate when I made the initial reservation said I could go on the Parkways...so I'm glad the shop owner gave me the correct information.

kenneth S.
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Car had visible garbage inside, extremely dirty and smelly.

Richard K.
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The online check in process left a lot to be desired. 15 minuets to get my approval and 10 minuets before anyone answered me in the chat. The truck itself was a little dirty, in the cab as well as the back. I was satisfied with the location. The people who worked there were attentive and helpful. Able to answer questions and provide assistance

David R.
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Our rental was screwed up from the moment that it was transferred from the location we requested to this location and then again to a third location that we were never notified of. The transaction never processed correctly in your system so this location wasn't expecting us. Also this location doesn't do off hours pickups so it would never have worked. Since they weren't expecting us the equipment wasn't cleaned and the dolly and moving blankets weren't available. The owner did his best to get the system corrected and get us on our way but he only had 6 moving blankets and they appeared to be discards that should never have gone out.

elmer R.
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They call me from the office to pick up the truck at 7:30 am but I got there and the office was close have to wait after 8 am

christopher V.
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truck was sanitized and very clean. Recommend you pay for truck in advance so you are guaranteed a truck. hard to get one in New York during pandemic

SYEDR A.
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NICE COUSTOMER SERVICE....COOPERATIVE......SMILING FACE.....BUT.....THEY DONT HAVE 20 ' FEET TRUCK......THANKS

LISAMICHELE I.
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Fantastic and affordable experience!!

chen J.
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Brian M.
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robert C.
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chen J.
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Brian C.
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Charles D.
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Salvatore B.
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I have used this location several times and the person behind the counter has always been so helpful and a pleasure to do business with. 5 Star Employee!!!

suyuna R.
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Juan S.
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Rita D.
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srikara B.
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Very good serveice

Kevin C.
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Thomas D.
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Jeffrey W.
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Everything went quick and smooth. no problems at all

Nicholas P.
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Gregory H.
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Charged me for 60 miles when I only drive 6 miles!! I now have to go back and fight the charges.

Joseph M.
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Michael B.
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James M.
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Glendon B.
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Salvatore B.
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5 Star Company... Very Friendly and helpful Customer Rep to address any questions. Would highly recommend this location! Sal Baratto

Michael B.
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DARLENE G.
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Professional and very accommodating. Friendly and conscientious service.

Arianna H.
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It was easy and convenient, unless you plan on making it free, I don't know what else to suggest.

Lorena D.
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Arcangela C.
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Nothing to improve. Amazing service and so easy. Thanks to them being so accessible last minute, I have a new couch! Thank you again!

Loren B.
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Evan K.
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Pedro Maria O.
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James P.
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This is the second time Uhaul has changed my reservation to a different location adding mileage to my rental snd then when i get there... NO TRUCK. The guy did a work around for me and i got my job done. But come on UHaul....

Feim K.
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This is my 3-rd time to rent a truck from this place.Joe and Paul we're excellent.I will rate this place 10 Stars.Highly recommended

James M.
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Very Friendly staff..highly reccomend

Evelyn C.
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Jovan J.
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Sujey S.
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JOSEPH G.
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eladio H.
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YOU GUYS THE BEST OF THE BEST ????

Molly F.
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Linda L.
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brian C.
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steve M.
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Location customer service was non existent, they couldn't even give me a best rate price quote, instead he referred me to the 1800-GO-U-HAUL. The phone Rep. was pleasant and able to make the reservation for the best price. Upon pickup the location rep told me the reservation was not complete that I needed to go to Uhaul.com to submit copies of my license (no one ever asked/ told me that prior to pick up) after several attempts from my cell phone the location Rep. reluctantly did it manually on his computer. There was no printed receipt or proof of rental/info provided. Upon return the same non existent customer service was experienced. And again, receipt was emailed - no hard copy received. If it weren't for the proximity of this location I would not recommend or use them again. The rental van was clean upon pickup and ran/handled extremely well with no issues.

Gregory T.
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It took approximately an hour to pick up a confirmed reserved rental at this location. The desk representative was rude and watching the Yankee game was clearly his priority. I had to call Uhaul customer service directly to rectify what was explained as a *computer glitch* despite having a confirmed reservation. It took three phone call and, was finally rectified by Uhaul Rep Lauren. Thank you to Lauren.

frank R.
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trucks should be washed and clean inside.?

Jenny L.
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Very friendly and professional

Kate M.
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Sharon H.
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jason T.
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I was not given the option to decline the $15 for insurance. Otherwise, everything was great

Jay C.
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Ira S.
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Dan F.
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Matthew K.
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Elizabeth M.
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Joseph M.
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Everything was quick and easy. No stress.

Douglas S.
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paul C.
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Michael B.
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DAVID K.
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Patrick S.
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Robert P.
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tom G.
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The service could not have been better. I am totally impressed and pleased with Stone & Son Remodeling U-Haul Rental. Thank you very much, Tom Garvey

Fredric R.
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Daniel B.
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richard M.
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MICHAEL L.
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Nothing, service person at location was 1st class.

feim K.
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Excellent service from the moment I made reservation day before to the end.Joe was very helpful and correct.Great job guys and thank you

akhnadjon I.
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John B.
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jerry C.
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Ray M.
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Do not change my pick up location at the last minute.

No reviews have been submitted for this location.

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