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Robin A
Customer Reviews for Stonegate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The furniture dolly was broken (he didn't charge me, but I still didn't have the dolly I needed). The truck had 1/4 tank of gas. Really? The truck had a low pressure warning light for the right rear tire.
Malcolm MDid not get my dolly, which I really needed. Contacted support and they told me I would not get charged. Returned the truck and still got charged. I stay true with my part of the contract, put gas in and everything. Completely insane.
Brenton MThe truck was clean, but I selected "No" above, due to the following issue, which is not a maintenance issue, but for the reason described below. I rented a 15 foot truck, because I needed to move heavy appliances (washer and dryer), and I wanted a ramp. The truck had a metal plate bolted in place, preventing me from removing the ramp and placing it so the top would be level with the truck interior. As a result, I had to lift the appliance dolly approximately 2 1/2" up a ledge to get from the top of the ramp into the truck. This was much more difficult and dangerous than it should have been.
Bradley TThe person who helped me was very helpful. Despite being understaffed (his co-worker didn't show up that morning for personal reasons), he was able to work efficiently and get 3 people our truck in a timely manner.
Gregory YService was great. Friendly personnel. They explained everything in the contract very well.
Chris BI went after hours. Pulled up to Stonegate self storage and began taking photos to completed checking out the uhaul. Not till after a few photos did I get a text saying to park further down the road. The person above the uhaul office proceeded to yell at me. Check out directions before starting the procedure is necessary for this location after hours.
Elliott SSuper-efficient process picking up and dropping off U-Haul.
Basil AExcellent service as always. Helpful and friendly staff, equipment very well-maintained. Always a great experience at this location.
Alexander PFrancisco is consistently professional, helpful, efficient and friendly.
sharon bThank you for a very pleasant experience.
Thomas SVery smooth experience. Shane took the time to switch my reservation to the van I originally wanted, as well as describing the check in/out procedures in detail. I was very appreciate of the customer service provided by Shane and his coworker.
Erika SClose location to my home and excellent service.
Frank FService was great. Can’t think of what would improve it.
Lewis GThis text I received before I dropped the truck off explained where I Should Park. UHAUL: When dropping off your rental, park it, lock it, and put the keys in the orange drop box by the door. Do Not Block any of our two gates or you’ll be charged. If the parking lot is full. Park the Uhaul on Lake Blvd near the Circle K gas station. Street Parking. Then drop the keys off in the orange drop box. Thank you.
Tod FYou guys have helped so much, thank you <3
Deangelo WCustomer service was great and it was an easy pick up and drop off!
Gary ANothing, the gentleman that helped us at Stonegate was amazing. He helped us out immensely and I appreciate his help. I would recommend this location to anyone.
Dionna CI selected the option to pick up using the app and was told when I showed up that that wasn’t an option at that location. Then don’t let people select it? Dumb. Also there is no where to park except a street a half mile away. Staff was very nice.
Darrin DLimited parking and the staff did absolutely to assist in the process. The staff even handed us a piece of cardboard that fell from the truck and did not say anything or ask if we needed it or offer to just throw it away.
John BGreat Manager he was extremely helpful.
Christopher KVery frustrated that vehicles were rented with less than full fuel levels. You're forced to guess the right amount to refuel and it's hard not to spend more than necessary and go over.
Frederick BService was very good. All our questions were answered. No issues picking up or returning the van. Would rent from this Uhaul location again.
Aaron WI rented a 10 foot box truck and gas gauge was at 7/8. Drove less than 20 miles total and tried to put 7/8 of gas back in it. Gauge did not work I put 25 dollars … 5 gallons In truck, I’m sure I got better then 2 miles to the gallon. Then it a 24/7 drop off and they charged me 20 dollars for after hour drop. And after I drop keys in lock box some asshole above uhaul office is yelling at me because I needed two spaces for box truck parking
STEPHANIE CI was told the tank was full. I drove 25 miles and filled it back up before returning it to find that the truck took over 3 gallons of gas! Annoying at todays prices to have to pay for gas I didn’t use.
Holly IThe customer service was wonderful.
JULIE NPlease perform coding maintenance on your app and website so it is easier to check in and out online. We checked a truck out after hours and the website was glitching frequently.
Annabelle AThe vehicle was clean and was what I needed to move a full size mattress and other smaller pieces of furniture. It was tricky to pick up and drop off the u-haul at its location remotely.
Megan MThe person in the office was extremely helpful, quick, and clear. Made the experience really easy
Alicia SGreat on-site staff
brad pGreat value
Daniel MThe gentleman that helped me was a big help when the app wasn't working correctly. Thank you so much for walking me through my options. This is a big improvement for Uhaul, so thank you!
David Lthank you!
Luka CAmazing customer service by the gentleman working there!
Dorothy GBoth Francisco and the other employee were very helpful and provided excellent customer service!
Andrea WKeep up the great customer service!!! Pricing is great too!
Darrell fExcellent service at this location. They were helpful, kind, honest.
Adam LGreat customer service!
grace kSuper friendly staff; helpful; great value and service. Will use them again.
Adam IFriendly helpful employee. Quick and easy
Brian PQuick check in and out. Staff was friendly.
Kathleen VShane was so communicative, helpful, and efficient. I have moved many times and this has been one of the best.
Devyn JSaul helped me and was very nice.
Jeff WYou made things easy. Thanks!
Kari WStaff were courteous, friendly and professional. I recommend a chair in the waiting area bc the paperwork took quite a while to complete.
sue fNa
Kenney TThe parking situation at the site is cramped but otherwise a good and simple experience
Mary KWonderful services. Thanks to Mr. Rendy Regards
Surinder SWe dealt with Shane, who was a real pro.
Mark A