David M. on 9/25/2016
Rating:
Everything was good. There just isn't a lot of space to park.
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J NEIL r. on 9/17/2016
Rating:
ok
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larry l. on 9/17/2016
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We ordered a 10' truck, were given a 15' truck and only reluctantly reduced the rate to the 10' rate. We were given no instructions on operating the larger truck and wound up with both starting problems and a battery that needed replacing. StoneGate U-Haul agreed to reduce our bill but then charged us the full rate even though we were stranded for an hour in 91 degree heat.
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CHARITY S. on 9/12/2016
Rating:
Everything was alright . I can't think of anything else
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Ann H. on 9/9/2016
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Good drop off location but only two small parking spots.
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Nabil A. on 9/7/2016
Rating:
Very pleasant experience ...
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Kyle W. on 9/6/2016
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I was moved location and time, charged the wrong amount and switched sizes of uhauls.
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Marie M. on 9/6/2016
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But, not if they live in West Sacramento, No - too far to drive to pick up
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Ann M. on 9/4/2016
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Kristi and Ronny were knowledgable and helpful. It was a pleasure working with them.
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Donnelly W. on 8/31/2016
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The parking lot in front is uneven and hard to navigate, but the staff are so darn nice, it makes up for it!
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Julia M. on 8/31/2016
Rating:
I believe the person I felt with was named randy. He was very personable and helpful! The renting went really smoothly during the most hectic season for moving. I would absolutely recommend to my friends.
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REEDA P. on 8/30/2016
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The employees were courteous and helpful.
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Karin S. on 8/29/2016
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The young man who helped orient me on the truck features and helped me adjust the mirrors, etc. is the reason my evaluation is "excellent." Many thanks to him for his help.
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lauri c. on 8/26/2016
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The parking was a little challenging and tight. Otherwise the staff was very professional and friendly and knew their jobs well!
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Kevin H. on 8/22/2016
Rating:
Took me 7 u haul representitives to finally book me a can in the right locstion. Was very poor part on their part. Was as if they were to busy drinking coffee to help me out. Place I rented from though was great.
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SCOTT O. on 8/16/2016
Rating:
I had a reservation, I had set it up online the day before. I was not given an opportunity to pick a pickup time. I supposedly received a text message (didn't get one) about the pick up time. I got there and was told my reservation was cancelled. i got a little irate as I had plans for the day. He threatened to not rent me a truck because I said I was upset and frustrated. No bad words or anything other than expressing my frustration. I was there at 12:45 for the truck to use it for about 5 hours. He did rent me a truck. The system failed. There should be a method to schedule a time for pickup at the customers request. i couldn't be there before that.
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Diane E. on 8/15/2016
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I dropped off after hours. It was really easy to do there so very grateful.
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PABLO V. on 8/15/2016
Rating:
Good people , very good services
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Melanie B. on 8/14/2016
Rating:
Here is my issue. I indicated the Chiles Road location for pickup, a mile from my house. I was not notified that there was a change of location. I happened to call that day before to confirm. Yes the Covell location was fine and they did a great job, but UHaul needs to do better. The location had me change plans a the last minute where I needed to coordinate with others. The change in location without a strong notification process makes me rate Uhaul poorly. Again, the staff at the location was fine, but there is something off with the reservation process.
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Hillary F. on 8/11/2016
Rating:
Very helpful and also very generous!
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Kimberly S. on 8/7/2016
Rating:
When I rented the van it only had 1/4 tank of gas. I returned it with an almost full tank, yet they would not give me credit on my final bill for the extra fuel that I returned it with. The van smelled of smoke. I was told that I would not be able to leave my car there for the day while I moved, and would have to leave my car on another street and walk back to get the van, even though there were parking spaces available there.
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Michael W. on 8/7/2016
Rating:
The only complaint I have is the person in Davis reported fuel gauge as 3/4 full. But it was a bit short of that. When I filled the tank to 3/4 full, I had to add more than 4 gallons to reach the 3/4 mark.
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ACHIM W. on 8/5/2016
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Service was fine, thank you.
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Tina M. on 8/2/2016
Rating:
Friendly staff and quick service. I would go here first.
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Emerald M. on 8/1/2016
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I had an AWFUL experience renting from this location. The staff was rude and unhelpful. I will never rent from this location again, nor will I recommend this site to others.
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