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Julie C
Customer Reviews for Stop Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You won't get a better service than the one we got yesterday and today from Greg at Stop Lock and Roll. Extremely helpful person and smooth experience
Jonathon AMr Greg at the Stop and Lock was so great helpful and friendly We had a small problem I dropped the truck at different location in Milledgeville but he called. UHAul truck dispatch and had them change the location to Chriswell UHaul. Greg was Awesome and I will be recommending him to all my friends and family and church buddies. Thank you very much Greg 👍👍👍😃😃🙏
TIMOTHY NVery friendly and helpful.
Brandon W | Overall ExperienceVery professional and friendly
Andrew BAbsolutely great experience. Friendly service great overall experience
LEE DIm so happy I found this place! Everyone here is great to work with and went the extra mile to explain how everything works. I storage unit is extremely clean and easy to get to. You won’t regret choosing this place!
PATRICIA SGreat owners. Would recommend and will use this place if I need to rent in the future
BRIAN LI Started the van to warm it up but when I returned ALL of the doors were LOCKED! I was late for an event that i was in charge of. How does this happen with a newer model?! I had to call the police to unlock!
PAMELA SThe headlights weren’t working on our truck and we couldn’t reach anyone for help though
TIYANNA HThe staff are very nice and willing to adjust and do their best to accommodate and come to a happy ending. Although I did not use the facility due to untimely events, it look very clean and secure and I definitely felt comfortable with storing my belongings there I will be using them in the future.
Marlon M | ReservationAbsolutely nothing always a pleasure to do business with Greg.A+ service all the time.
SANDRA BVery pleased with the service and staff.
ADRIAN MEverything was great. Very pleasant easy to reserve. Cost efficient. Would rent again in future
SAKINAH JThe price .99 cent per mile is to high. If you come up with a price for same day return with unlimited miles or cut the .99 cent in half.
KAREN WThe issues that I experienced had more to do with clitches with the phone app. It locked me out after I tried to access it a couple of times for the info that I was seeking. I hope that this can be rectified as I have rented twice in the last 7 mos. and most likely will rent again in the near future. The location is convenient for me & the establishment where I rented the truck; Stop Lock & Roll is quite reputable. Please have a representative contact me to resolve the app problem. I hope that your establishment’s name will appear as the caller. Thank you in advance for your assistance. Amanda Dixon 470-799-6923.
AMANDA D"I appreciate U-Haul for providing the truck I needed. Thank you for your excellent service."
KOREY DI have no complaints
Nicole JGreat service. Quick check in and out.
Ana RNothing. They was great. No worries they took really good care of me.
Darrell UGreat customer service at both locations.
Tekisha CPlease update the GPS location associated with the property! I could not do self check-in because the app did not believe I was at the right location. The owner reported this has been a repeat issue. If I had not been there during operating office hours, I would have been negatively impacted.
Alexander LVery professional and friedly service.
Lesley PExperience was good and staff was friendly
Barbara CThe truck did not have a ramp and the rep said they dont disclose that online. Very misleading but overall I was able to accomplish what I needed to do.
Joseph WYoung lady at the front desk was fantastic and very kind...will most definitely go back there👍👍👍👍.
Jamison SThis location consistently has good service and they look to help the customer and provide an excellent experience when doing any business with them.
Jaime DGreat service, super clean space, and taken care of from start to finish. Greg and I assume his daughter were very helpful and made the process easy. Definitely recommend!
taylor gThe staff was helpful and friendly. Thank you. Edward Vick
Edward VWill rent again. Very friendly staff with excellent prices.
Hazel JOffer military,aarp, or similar dicounts.
Joseph WUhaul has gotten entirely too expensive now a days.. $20 truck rental and after taxes fees and a million other charges it’s almost $100 smh ridiculous!
Chavez RNothing to improve. Great reception experience, communication was clear and coherent, high level of cleanliness and organization!!!
Antares MNothing wrong with that location
Carl HThe owner is always friendly and accommodating. Feels like family.
Earnestine VCustomer service was top notch. The management was friendly and accommodating and went above board with explaining the rental process and guidelines. The gas level/pricing sheet was very helpful during the returning of the vehicle.
Nicholas JNothing everything was wonderful
Earnestine VThe customer service was a little better than good and almost great. Perhaps a cup of coffee or a treat of some kind would have helped. Either way, I will be back should I need services in the future.
Philip HI reserved a 10 ft truck and when I get there you tell me someone didn’t return and that someone else just picked up one 8 min before I got to the counter. Not acceptable
LaToya BSuper clean and very good service.
Nelda kGreat service and nice people! Thank you!
Jose NThe CSR was awesome. He was in training and did a wonderful job.
LeShawn GIt was a great experience
GARRETT NHighly recommend!
Latricha TAmazing customer service.
Clarence JThe staff was very knowledgeable and professional, great experience!
Jose RThere's nothing to improve. Service and the U-Haul truck was excellent!
Shona HGreat customer service.
Carmen PI would recommend anybody doing business with the storage company because the staff is friendly and the storage units are extra clean. However, U-Haul prices and hidden fees are just ridiculous. I understand there's an inflation in America but who's sitting around nitpicking and charging for miles? You already have to put gas back into the vehicle and pay for the truck itself Plus Insurance so what exactly is the mileage fee for? I would not recommend YU-Haul. And it's not my passion but I really wish someone would come up with a new company with less outrageous prices.
Cuandiasia RThe process was easy and simple and the owner was very helpful during and through the process.
Sharlene MN/A
marcus sThis is a new facility. It is beautiful and welcoming. Everyone is polite and super helpful.
Courtney RI had a very pleasant experience with this U-Haul Contractor and will definitely return if I need another rental.
Ted WGreg Deemer at Stop Lock N Roll was awesome !
Terri HContinue to keep the friendly staff that was working the day I came in and I will guarantee your company will go far. BOTH OF THEM WAS VERY PROFESSIONAL
IwanaHoward PGreat help with everything
Clarissa O