Customer Reviews for Stop Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)

84 reviews

3141 Hwy 81 S   Covington, GA 30016

(678) 526-7166

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 526-7166

3141 Hwy 81 S
Covington, GA 30016

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EARNESTINE V 
Rating:
5.0

Customer did not leave a comment.

Sherry S 
Rating:
5.0

Mr Greg at the Stop and Lock was so great helpful and friendly We had a small problem I dropped the truck at different location in Milledgeville but he called. UHAul truck dispatch and had them change the location to Chriswell UHaul. Greg was Awesome and I will be recommending him to all my friends and family and church buddies. Thank you very much Greg 👍👍👍😃😃🙏

TIMOTHY N 
Rating:
1.0

Very friendly and helpful.

Brandon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Very professional and friendly

Andrew B 
Rating:
5.0

Absolutely great experience. Friendly service great overall experience

LEE D 
Rating:
5.0

Im so happy I found this place! Everyone here is great to work with and went the extra mile to explain how everything works. I storage unit is extremely clean and easy to get to. You won’t regret choosing this place!

PATRICIA S 
Rating:
5.0

Customer did not leave a comment.

Sherry S 
Rating:
5.0

Great owners. Would recommend and will use this place if I need to rent in the future

BRIAN L 
Rating:
2.0

I Started the van to warm it up but when I returned ALL of the doors were LOCKED! I was late for an event that i was in charge of. How does this happen with a newer model?! I had to call the police to unlock!

PAMELA S 
Rating:
5.0

The headlights weren’t working on our truck and we couldn’t reach anyone for help though

TIYANNA H 
Rating:
5.0

The staff are very nice and willing to adjust and do their best to accommodate and come to a happy ending. Although I did not use the facility due to untimely events, it look very clean and secure and I definitely felt comfortable with storing my belongings there I will be using them in the future.

Marlon M  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

SHELTON B 
Rating:
5.0

Customer did not leave a comment.

ERROL P 
Rating:
5.0

Customer did not leave a comment.

Gregory D  |  Overall Experience 
Rating:
5.0

Absolutely nothing always a pleasure to do business with Greg.A+ service all the time.

SANDRA B 
Rating:
5.0

Very pleased with the service and staff.

ADRIAN M 
Rating:
5.0

Everything was great. Very pleasant easy to reserve. Cost efficient. Would rent again in future

SAKINAH J 
Rating:
5.0

Customer did not leave a comment.

Greg D  |  Overall Experience 
Rating:
4.0

The price .99 cent per mile is to high. If you come up with a price for same day return with unlimited miles or cut the .99 cent in half.

KAREN W 
Rating:
2.0

The issues that I experienced had more to do with clitches with the phone app. It locked me out after I tried to access it a couple of times for the info that I was seeking. I hope that this can be rectified as I have rented twice in the last 7 mos. and most likely will rent again in the near future. The location is convenient for me & the establishment where I rented the truck; Stop Lock & Roll is quite reputable. Please have a representative contact me to resolve the app problem. I hope that your establishment’s name will appear as the caller. Thank you in advance for your assistance. Amanda Dixon 470-799-6923.

AMANDA D 
Rating:
5.0

"I appreciate U-Haul for providing the truck I needed. Thank you for your excellent service."

KOREY D 
Rating:
5.0

Customer did not leave a comment.

Vernadine T 
Rating:
5.0

I have no complaints

Nicole J 
Rating:
5.0

Great service. Quick check in and out.

Ana R 
Rating:
5.0

Customer did not leave a comment.

Mercedes R 
Rating:
5.0

Nothing. They was great. No worries they took really good care of me.

Darrell U 
Rating:
5.0

Great customer service at both locations.

Tekisha C 
Rating:
5.0

Customer did not leave a comment.

Merlene G 
Rating:
5.0

Please update the GPS location associated with the property! I could not do self check-in because the app did not believe I was at the right location. The owner reported this has been a repeat issue. If I had not been there during operating office hours, I would have been negatively impacted.

Alexander L 
Rating:
5.0

Very professional and friedly service.

Lesley P 
Rating:
5.0

Experience was good and staff was friendly

Barbara C 
Rating:
4.0

The truck did not have a ramp and the rep said they dont disclose that online. Very misleading but overall I was able to accomplish what I needed to do.

Joseph W 
Rating:
5.0

Young lady at the front desk was fantastic and very kind...will most definitely go back there👍👍👍👍.

Jamison S 
Rating:
5.0

This location consistently has good service and they look to help the customer and provide an excellent experience when doing any business with them.

Jaime D 
Rating:
5.0

Great service, super clean space, and taken care of from start to finish. Greg and I assume his daughter were very helpful and made the process easy. Definitely recommend!

taylor g 
Rating:
5.0

The staff was helpful and friendly. Thank you. Edward Vick

Edward V 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA W 
Rating:
5.0

Will rent again. Very friendly staff with excellent prices.

Hazel J 
Rating:
5.0

Customer did not leave a comment.

Monique H 
Rating:
5.0

Offer military,aarp, or similar dicounts.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

LaShall G 
Rating:
3.0

Uhaul has gotten entirely too expensive now a days.. $20 truck rental and after taxes fees and a million other charges it’s almost $100 smh ridiculous!

Chavez R 
Rating:
5.0

Nothing to improve. Great reception experience, communication was clear and coherent, high level of cleanliness and organization!!!

Antares M 
Rating:
5.0

Nothing wrong with that location

Carl H 
Rating:
5.0

The owner is always friendly and accommodating. Feels like family.

Earnestine V 
Rating:
5.0

Customer service was top notch. The management was friendly and accommodating and went above board with explaining the rental process and guidelines. The gas level/pricing sheet was very helpful during the returning of the vehicle.

Nicholas J 
Rating:
5.0

Nothing everything was wonderful

Earnestine V 
Rating:
4.0

The customer service was a little better than good and almost great. Perhaps a cup of coffee or a treat of some kind would have helped. Either way, I will be back should I need services in the future.

Philip H 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
3.0

I reserved a 10 ft truck and when I get there you tell me someone didn’t return and that someone else just picked up one 8 min before I got to the counter. Not acceptable

LaToya B 
Rating:
5.0

Super clean and very good service.

Nelda k 
Rating:
3.0

Customer did not leave a comment.

NIKESHA C 
Rating:
5.0

Great service and nice people! Thank you!

Jose N 
Rating:
5.0

The CSR was awesome. He was in training and did a wonderful job.

LeShawn G 
Rating:
5.0

Customer did not leave a comment.

LaTroy W 
Rating:
5.0

It was a great experience

GARRETT N 
Rating:
5.0

Customer did not leave a comment.

Grant O 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Highly recommend!

Latricha T 
Rating:
5.0

Customer did not leave a comment.

Linda T 
Rating:
5.0

Customer did not leave a comment.

marissa w 
Rating:
5.0

Customer did not leave a comment.

Debbie J 
Rating:
5.0

Amazing customer service.

Clarence J 
Rating:
4.0

Customer did not leave a comment.

debbie R 
Rating:
5.0

Customer did not leave a comment.

Tiffanie B 
Rating:
5.0

The staff was very knowledgeable and professional, great experience!

Jose R 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

There's nothing to improve. Service and the U-Haul truck was excellent!

Shona H 
Rating:
5.0

Great customer service.

Carmen P 
Rating:
5.0

I would recommend anybody doing business with the storage company because the staff is friendly and the storage units are extra clean. However, U-Haul prices and hidden fees are just ridiculous. I understand there's an inflation in America but who's sitting around nitpicking and charging for miles? You already have to put gas back into the vehicle and pay for the truck itself Plus Insurance so what exactly is the mileage fee for? I would not recommend YU-Haul. And it's not my passion but I really wish someone would come up with a new company with less outrageous prices.

Cuandiasia R 
Rating:
5.0

Customer did not leave a comment.

Sonya H 
Rating:
5.0

The process was easy and simple and the owner was very helpful during and through the process.

Sharlene M 
Rating:
5.0

Customer did not leave a comment.

Christy s 
Rating:
5.0

Customer did not leave a comment.

TAWANNA Y 
Rating:
5.0

N/A

marcus s 
Rating:
5.0

Customer did not leave a comment.

Mark J 
Rating:
5.0

This is a new facility. It is beautiful and welcoming. Everyone is polite and super helpful.

Courtney R 
Rating:
5.0

I had a very pleasant experience with this U-Haul Contractor and will definitely return if I need another rental.

Ted W 
Rating:
5.0

Customer did not leave a comment.

Adrienne W 
Rating:
5.0

Greg Deemer at Stop Lock N Roll was awesome !

Terri H 
Rating:
5.0

Continue to keep the friendly staff that was working the day I came in and I will guarantee your company will go far. BOTH OF THEM WAS VERY PROFESSIONAL

IwanaHoward P 
Rating:
5.0

Great help with everything

Clarissa O 
No reviews have been submitted for this location.
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