Customer Reviews for Stop N Go
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Stop N Go
Donald H. on
When we called to setup return he told us no he was not a uhaul dealer and hung up on us. We showed up anyway to drop off, at that point he was friendly and processed our return.
John S. on
This was the second time that I dropped off a U-Haul truck at this location. My experience was really good both times. The drop off process is easy and quick and the operators at this location are friendly and helpful. I have no complaints and will continue to use this location in the future. Please thank the operators at this location.
Tom R. on
Fast, professional and very courteous service.
Tom H. on
You should receive the final statement before card is charged. Since I was over charged for an extra day, I now have to wait a week for refund of money
Aaron A. on
It’s ran out of a convenient store. They had me re-sweep very minor dust , not even enough to fill the palm of your hand, and had me back up the 26. ‘ truck in a side alley. Had to wait for store customers to get taken care of before I could leave and I was there first.
Ronald D. on
While dealing with U-Haul corporate was good, the individual pick up/drop off sites were lacking info.. Most told me I could drop my truck off after hours at ANY location, YET thats NOT the message I got from corporate. I had my drop off location changed, BUT that locaion called to say they didn't have room so it was changed again. AND, it was changed to a location that was even closer to my moving address so I would have thought it was the first drop off location choice. Also, pick up location didn't go over paperwork with me or anything to ensure I understood the agreement, etc... Just seems like information and caring was lacking
Christine M. on
Quick and easy dropoff.
Rosendo M. on
Nothing to improve. It was excellent.
Maite P. on
The rubber molding inside the cab completely coming down on driver.
Daniel P. on
All good
John S. on
The representative at this location was very nice, efficient, and polite. This location was one of a very few that would accept a 26ft truck. They did so without hesitation, for which I was truly grateful. I would definitely recommend this location to others.
thomas L. on
great job pusha
Diane K. on
When we got to New Smyrna Beach Florida the trailer was not even attached to the vehicle we had to call somebody for help when he came he said it was very unsafe and had to have a spa low him to the yard and get another trailer and then he helped us. Mark in New Smyrna Beach was wonderful he was the only good part of this entire move. When we got back to Las Vegas nobody wanted to take back our equipment when we were in Florida we were promised $200 off the bill once we got here and nobody knew anything of it. And you have very lazy rude people working for you that do not want to help
Ian C. on
This was a bit intimidating, as it is a convenience store in a ‘shady’ part of town. The storefront and inside the store weren’t very clean and if I were a single woman, I would have been crazy to go in alone. Fortunately my husband was with me....The truck had a dinner plate sized grease/dirt area on the seat that we had to scrub off. So that was a bit gross.
LEON C. on
The young man who helped us at this location was wonderful. My issues are with the original reservation I had at The Spot Food Mart 218 N DIXIE FWY NEW SMYRNA BEACH,FL 32168 (386) 957-5616 The elderly woman working there was quite unnerved as she couldn't reach the owner and she couldn't access our records in the computer. You did do a good job of finding me another truck quickly but I would just like to voice my displeasure of the original confusion. Obviously the owner of that store should not be a UHAUL distributor if he can not be there and take care of business.
Jason T. on
It was difficult to navigate the truck out of the back parking area due to a narrow fence and lack of view. This was not the area I desired to pick up the truck.
WILLIAM H. on
Pleasure doing business at this location.
Kaley H. on
We were told we had the truck for 24 hours, but when we returned the truck less than 24 hours later, we were charged for the truck for 3 days worth. I would not recommend this location unless you want to be stolen from.
Trinity Z. on
This was the worst experience I have ever had!! This place really sucks and is lazy and don’t tell people what they need to know about the U-Haul. I’ll never go back there again. After they took out what I owe them $73 and was the correct about they want to come 3 weeks later and bill my card another $41. Call and complain and was told a manager will look over my case and give me a call back and still yet nothing from them!! Never again
Kenice G. on
The clerk seemed uncertain as to how to manage the rental. It took a long time to get the truck, about 45 minutes.
stephen S. on
facility is a kwik mart like store but the attendant was good
Eric I. on
Fast, friendly, and professional. A good way to end the rental experience, and somewhere we would rather rent from next time for sure!
Holly G. on
I like and prefer ACTUAL U-Haul facilities much more.
Ferenc S. on
They cheat with gas.I had to pump 7gallon gas to bring back gas what she said where was the meter.I drove the truck under 30 mile.that is come out 4 mile to gallon.I don't believe
CHARLES B. on
The rear of the truck had some water inside by the very front. There was a small leak in the roof. I made the staff at the drop off location aware.
JUAN B. on
I fueled well above what I received it with. Assistant said he would make note of that and provide small compensation regarding price through mileage adjustment. Never happened.
Donald S. on
Original order on line was for a different location. Upon arriving I was told they haven't rented trucks for over 2 years. I was never told this. This cost me an hour of time.
Johnath M. on
Do not let this location part of your locations anymore. Nothing was ready for me at my appointed time. All the equipment I had rented for the day, I had to wait for them to "find" it in the back of their terrible store. I had to load it myself, and I had to manage to squeeze a 26' length truck out of a small opening in a busted down fence opening. I will never rent a truck again from this location, even if it was free. I would spend $100 extra for a Penske. I lost an hour of my 10 hour reserve time, just because this location was lazy and had no initiative to get me going. Worst rental experience I've ever had to go through for moving. The location and the employees are not doing U-haul any favors, in fact, they are turning consumers away. I was already inconvenienced having to go to a location I did not pick, which was sprung on me the day before the pick-up. Bad experience.
SHAWN C. on
Had to change locations because they would not bring the truck to our chosen pick up location. It worked out okay.
Joao N. on
No identification or street number to locate the place. I lost a lot of time to locate the return place. The lady give me a broom to clean the truck or I will be charge for that. Terrible place! Dirty and darker.
Cassandra S. on
Terrible experience both weekends we went to the New Smyrna Beach Turnbull Rd. location. On 10/14/16 Robert, an employee at this U Haul location did not have our $500 in packing supplies from online order we did 2 weeks in advance. My husband had to pull the entire order which made us late to our moving job. I run an elite service and this was detrimental to my reputation. On the following Friday we returned to pick up our 26 ft. rental truck that was also reserved at the time of supply purchase online several weeks in advance and then was confirmed for pick up the day before. Robert had no truck and no explanation. He then sent us to another location which was a gas station 30 minutes away, where we then picked up a very old U haul truck. My husband and I were furious and he sat on the phone with corporate for several hours that morning trying to make a complaint. We are furious with U haul and very disappointed in this service as we have used U haul several times in the past with no issues.
RIchard C. on
Truck was ready, full of gas and we left without any issues.
paulette l K. on
Strange that there was no sign indicating it was a UHAUL Location.
Kellie S. on
Very slow process to pick up. Not well marked. Took 20 min from start to finish after we were greeted
joanne V. on
There was only one person working when we returned the truck and she was busy with customers while she performed her duties for U-Haul and the store. She was very polite and did the best she could. No problem with the return.
Mark M. on
Very nice customer service.
JOHN S. on
Originally had reservations at the main store in Daytona Beach for Saturday Feb 26. We showed up and they told us to pick up the truck at the mason avenue location. When we arrived mason dealer told us they gave all their trucks to the main Daytona office. We wasted a lot of time to poor inventory management . If it wasn't for the port orange location we would not had a truck. Port orange dealer held the truck and was prompt with her service once we arrived. The worst part of this ordeal was the truck being a 26 footer vs our confirmed request for a fifteen footer in Daytina We had to pay more for something we did not need . Uhaul corporate shoukd reimburse me for the difference
DANIYA C. on
Everything
Frank T. on
Location lacks signage and is not the name of the business provided to me by UHaul. Update your database and pictures.
LAWRENCE S. on
Individual not as friendly.
KELSEY M. on
The lady that I talked to was very rude. She made things difficult and made me very mad.And where I had to park the uhaul was unmaintained and overgrown and I will never be returning to this location again.
Michael N. on
While the cashier was friendly, my transaction was interupted several times by people buying beer and lotto tickets. It took the better part of 20 minutes for me to get the keys because the cashier, at the convenience store, was trying to do too much at one time.
DEREK S. on
Better customer service for your customers.
JASON S. on
Did not seem to care that we had issues with the truck nor was any direction offered as to present a notification to anyone who might rent the truck after us.
William S. on
Very rude customer support. Tried to over charge me. I actually put more gas in the tank than marked.
TODD M. on
Absolutely horrible experience. Truck was parked behind building in a tightly fenced area. They would not pull truck out for me. Very difficult to back out truck and not hit fence. Staff inside first forgot to give me the blankets and hand-truck then would not help with them. They simply threw them on ground and said "here" after the wife and husband running the store were done fitting with each other. Returning the truck was just as bad. Young male (I assume owners son) told me where I parked the truck (in the main parking area by the way) was not acceptable and I had to now squeeze it back into the tight fenced area in back. When I handed him keys, he asked where the blankets and hand truck were. Now, I have rented U-Hauls many time and have never had to bring everything back into the store. However, he was even more rude and said I had to go back out to the truck again and bring everything into the store. His reason: "We are a small convenience store and not equipped to help you". Each time I came back in fro truck (now 3 times) I had to stand in line with the grocery customers again. This Stop-n-Go is not where I reserved my truck for. I reserved for a location closer to my home and since the location was changed, I had to deal with these rude people in a location that added many unnecessary miles to my rental and overall charges. Needless to say, I do not plan to use U-Haul again.