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Stephany S
Customer Reviews for Stop4Gas One LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jose is awesome! We will be return customers if and when we need to rent anything again. Thx Much
ANGELA AThe attendant was new to the position and didn’t know how to check in the returned trailer. Uhauls online app wasn’t functioning properly. I had to call U-Haul customer service the next day to confirm that the trailer had been returned since I could reach anyone at the drop off location
ERIK PIt's not easy to get a truck into this franchise. The parking situation for putting a truck there is even worse. I do believe the woman behind the counter was as helpful as she could be. I have used U-Haul Many times before, but my experience between the tried to get answers and the push on the app which is unnecessary has made me decide this is the last time.
DAVID GDon’t make me back in the trailer
Richard FTrailer wasn't particularly clean tho I've rented worse. There was a hinge that had been forced that should have been tightened. First attendant seemed unfamiliar with securing the hitch and called someone else to finish. Within 6 blocks one safety chain had unhooked and was dragging on the ground. I adjusted the chains. Attendant insisted there was no need to cross attach the chains when I suggested it was safer and possibly required by law. I've had better experiences with Uhaul.
MICHELLE FDon't bother with online paperwork. It winds up taking more time. Apps are a mess.
JON M1st time renter everything perfect!
MICHELE MIt was fine. It is a gas station but the assistant helped as needed.
John MThe installation was done incorrectly three times. I ended up installing parts of it, I had to watch the video online to correct the installer . The way he installed it was incorrect and a safety hazard multiple times, I had to teach him how to install and insist he do it correctly or else he wouldn’t install properly and leave it unattached or unsecured. Incredibly unsafe
Delaney Mthe attendant was new and not trained. It is a gas station doing a side business with U-Haul. no support of any kind.
Harold BBe ready to handle it yourself.
Cecilia LBetter smell
Danielle MAmazing experience friendly staff !! Made my road trip from Colorado to Oklahoma City a blast !
Jonah TTruck and surrounding area was covered in ice & snow that I had to remove! They didn't have a snowbrush, so I used my hands. They came out and shoveled AFTER I was done cleaning off the truck. They gave no comments good or bad, didn't really care if I rented or not. Definitely not up to U-Haul standards!!
Joseph DWindshield wiper fluid broke and then would work for half of the drive.
Spencer KYour rates were ridiculous! I was so overcharged on my trailer rental!
Randy GDid not issue a reciept for returning the trailer till the next day. Had to unhook the trailer myself
Jeff LAttendant was very nice and prompt.
John F