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CAROL M
Customer Reviews for Stor Moore Self Storage YVA LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experiences of renting from uhaul was different this time with this location. It seems that the charges changed twice with no valid reasoning. The fact that I could leave my personal vehicle not for 30 minutes on the property was also a turn off. I simply won't use this location again. I'll use the the location I've used before that's a little further away. The pricing is set and the customer care is standard.
DURANTE YKeep up the great hospitality thank you everyone.
ROSE Pthank you
SABRINA RPeople who work at this location are super friendly and helpful
PHILLIP SDanielle and the staff did a excellent job and I would highly recommend them.
MICHAEL NAll Uhaul representatives I talked to were very helpful and courteous. I will definitely use their services in the future if needed.
Glenn CThe low location rating was due to the distance I had to drive to pick up the truck. After making the rental request in Williamsburg but having to drive 35 min to pick up the truck was very inconvenient. The checking out of the truck went well and the person who checked out the truck was helpful. *The truck I rented had a dysfunctioning passenger seat seat belt. I was left with having a passenger that did not have a functioning seat belt. This was very concerning and I hope it was repaired.
MARIA ESTOR MOORE IS THE BEST OVERALL! GREAT RATES ON STORAGE, FRIENDLY AND KNOWLEDGABLE STAFF, AND ALWAYS HELPFUL WHEN NEEDING TO RENT A TRUCK. DANIELLE AND FRED GO ABOVE AND BEYOND TO MAKE SURE EACH CUSTOMER IS TAKEN CARE OF. I WILL NOT RENT AT ANY OTHER LOCATION.
BLAINE AThe air conditioner on the truck we were assigned could definitely use a charge, but otherwise, everything was a pretty awesome experience.
Kimberly AAmazing customer service! Very kind and helpful!
BARBARA GThe app makes the entire process hassle free
JUSTIN BI dropped off trailer using app. No one was expected to help me. I did drop off trailer 2 days early but still paid full rate. Still great deal for trailer rental.
Dameon BAll is. Well
Keitha AFix the app But the team at stor more is awesome
Glen BThe woman knew her stuff and was very helpful and friendly. Check-in took mere minutes.
Michael SU-Haul price very high
Mike CExcellent customer service! Will definitely go back for all of my U-Hauls
Lashauna MAbsolutely nothing. Everyone was fantastic and very efficient. In and out in no time. Thank you
Sherii BDanielle was extremely helpful when I needed to change my location
Tiffany EExcellent customer service. My request was handled quickly and I was able to take care of my move same day.
Mary PI had requested pickup from the Gloucester location in the Hayes area, but was moved to Yorktown, which is a great store overall, but I feel like I was overcharged for a location change I did not ask for. You probably can’t do anything about it, but I would like to suggest that for local moves it would be great if you offered a discount say under 60 miles you pay such and such an amount. That way a mere change of traveling 35 miles instead of 20 won’t make such a difference in cost. Thanks!
Jacinta S$19.99 for five hours in a 10ft truck turned out to cost $94. Sad times.
Amanda SAll was very well explained and all measures were taken in a timely manner. Thank you!
Michael BDaniel and Sam provided excellent, consistent as well as expedited service. Customer service at this location goes above and beyond expectations.
jonathan cVery easy process!
Christopher MMobile app was very slow so they let me come inside 30 minutes before they officially opened to get me set up. Great customer service!
David MStaff is great.
Robert CThe people there are great! Due to me being in a rush I did not get the two names that was working with me. Yet they were great with helping me and very understanding with me about my car. I would use with these guys again ! Thanks <3
Layla RNicest staff I have ever encountered. Danielle is an exceptional asset to this company. She goes above and beyond to make sure her customers are happy and taken care of. Fred is the manager and is also very helpful. He pulls the vehicles up starts it so its are warm. He even started playing Christmas music to help spread holiday cheer. Always a pleasure when renting from this location!
Blaine pThe staff were so kind and helpful! They made our rental experience an extremely good one.
Linda WI think this trucks transmission is slipping. it was jerking really bad while driving
Carl MIt was a very easy transaction. There’s no need to change anything.
Keith MI've been renting trucks from Stor Moore Storage for several years now, and not only did I rented another truck I also started renting 2 storage units, and once again Stor Moore doesn't disappoint. You really couldn't ask a better place to rent. The staff is incredibly nice, and the owner is so professional and sweet. He truly deserves recognition on the quality of business he presents to our community.
Nena KWhile this location was clean, quick and friendly...the rental had a headlight out. My overall experience was great!
Robyn RGreat service and staff were courteous.
JOSE AThe team at this location is outstanding! They went out of their way to help me and my family. I can’t thank them enough!
Tiketa MSelf check in. The representative Charles did not work with the fact that I was active duty military stationed in Virginia while having a Florida driver’s license
Steven GThis provider is professional , accommodating and very kind . I alway enjoy doing business w them and look forward to more in the future!!!
Abby SThey took the truck broke our lock stole thousands of dollars worth of our belongings never contacted us before hand then charged us more than double what we were quoted due to someone at the Piqua Ohio location not entering our extension properly.
Cheryl SGreat facility with knowledgeable friendly staff. Thank you!
jim mThe gentleman that assisted with the drop off process was very kind and helpful! Uhaul needs to be clearer on drop off locations that do and don’t accept return of trailers for hauling cars, though.
Shane KI have rented from U-Haul many times and this location (Stor Moore Self Storage YVA LLC) provided the most efficient and friendly pickup I have ever experienced. Great attitude, showed a willingness to help and have obviously been trained well. Great Experience!
James SWell since the attendant said they no longer accepted pull behind trailers he done me a favor & accepted my trailer saying he would call his supervisor to get rid of it ! I appreciated that gesture !
JACK BWill be the only uhaul dealer I will ever use , even if I have to pay more in mileage to get there
David AOutstanding service!
DANIELA MAlways excellent service!
Rebecca LI have rented from Stor Moore Self storage about 3-4x, I won't rent anywhere else. The people are so professional, and friendly. I don't know if he's the owner, but there's a gentleman that is always there, and so pleasant. Thank you Stor Moore Self Storage.
Nena MNothing that I know of at this time. Sam and Fred did an excellent job getting all things ready. Them too rock
Mike BAlways excellent service. I would rather they didn't use a personal cell phone to take pictures of my driver's license, so I will complete the check-in online next time.
Rebecca LOn the ball staff. A pleasant experience to work with them.
Tony CGreat communication and so pleasant to work with.
Valerie FBest U-Haul experience ever. Communication is great and they were attentive
TOCHUKWU ANone. Great service and communication. I wish all companies operated like yours. The Ladies up front were professional and represent your company well. Randy
Randy OThe original drop off location was 4601 George Washington memorial hwy. when I arrived there I was told they don’t take trailers anymore. Please be sure to remove this as a permissible location for trailer drop off during the online reservation process.
Michael AThis location went above and beyond to make sure I was a satisfied customer.
Carolyn AThis guy called and wanted to know where our truck was and said he reported our truck stolen! We had already changed it on the 800 number. What a dufus! I filed a complaint and heard his manager will school him properly on checking the computer first!!!!!
John MVery helpful and great customer service.
debby H