Customer Reviews for North Oxford Stor N Lock LLC
(U-Haul Neighborhood Dealer)

404 reviews

499 N Oxford Rd   Oxford, MI 48371

(248) 256-5106

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(248) 256-5106

499 N Oxford Rd
Oxford, MI 48371

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was easy. No need to change a thing.

julie A. 
Rating:
1.0

I filled the truck at 3/4 tank as agreed. The needle was literally within the 3/4 mark. I then received a phone call from the weaselly looking dude who looks like the less attractive little brother of Odo from deep space nine at the Oxford uhaul location telling me that the tank was 1/16 off... I made an honest attempt and went to two gas stations to make sure the truck had the appropriate amount of gas. I was then told I'd be charged more money! You greedy no good customer hating bastards! To bust my balls about 1/16 when the needle was clearly at 3/4 did two things- 1) it pissed me off that I had to turn around to drive back wasting my time and 2) it guaranteed that I will never rent from uhaul again at this location or any other uhaul location. Moreover, I will do everything in my power to make sure no one in my family, coworkers or friends rent from the Oxford location. I hope the extra money you bastards charged me was worth it.

LEE J. 
Rating:
4.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ORVILLE G. 
Rating:
5.0

Your staff was courteous, helpful, and knowledgeable.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

The truck was very nice . Great customer service as well. Thank you!

julia O. 
Rating:
5.0

Very friendly, professional service from start to finish. I would highly recommend.

Gerry B. 
Rating:
4.0

I used your website for movers. The movers did now show. I called UHaul and kept being redirected to call other phone numbers. I was in contact with the movers department from UHaul and was told the movers that I selected off your website had been inactive for months. I was having movers move furniture I was selling. I loss hundreds of dollars because your website isn't update on a regular basis. I spent 1.5 hours on the phone talking to UHaul and getting the runaround. I think this whole process was completely unorganized and definitely will not use your service again as well as the people that showed up to get their furniture. Huge waste of many people's time.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
3.0

The employee assisting us seemed pretty clueless. He was polite and courteous but his answer to almost every question was “I don't know” and he didn't seem remotely interested in figuring any of it out. He also screwed up the name on the rental and was utterly bewildered about how to fix it. Office was easy enough to find and get to and was clean and orderly.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Savannah F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

The staff was so friendly and helpful. It was the least stressful experience I've ever had with Uhaul, I would 100% come back to any needs I will have again.

Kelsey E. 
Rating:
3.0

Customer did not leave a comment.

TODD ALAN L. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Customer did not leave a comment.

BRIAN HALE S. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Would not let me get through the online drop of so that sucked

NICHOLAS JAMES C. 
Rating:
5.0

Super fast pickup and drop off....and Super friendly!

William T. 
Rating:
5.0

Nothing. Becky was what customer service should be everywhere!

Timothy C. 
Rating:
5.0

The moving crew called me once and left a voicemail, i called them THREE TIMES to schedule a time for their arrival and never heard back. They never showed up, and I had to move my things with my dad who is in hardly any shape to be moving my stuff. I'm beyond livid about this experience.

Brittany L. 
Rating:
5.0

Very easy directions. Step by step was very nice thank you

Leroy B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHNC H. 
Rating:
5.0

I live about 25 miles from this location and would not trade it for any other. The staff has always been cordial and respectful, making each transaction painless.

FERNANDO C. 
Rating:
5.0

1st rate....thanks!

WILLIAM ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

ERIC MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD BURTON P. 
Rating:
5.0

Customer did not leave a comment.

JOYCE FAYE T. 
Rating:
5.0

clerk was very nice and friendly. truck rental transaction went smoothly and quick. return was a breeze.

JUDY ANN C. 
Rating:
5.0

Customer did not leave a comment.

JASON ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

JACKSON MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

DONN MICHAEL B. 
Rating:
5.0

Flawless in this instance. Nothing to recommend

KHRISTOPHER MILT C. 
Rating:
5.0

Customer did not leave a comment.

JEFF LEROY T. 
Rating:
5.0

Nothing to do with the location, but the Uhaul app is very temperamental and difficult to use. What ever algorithm they're using to process the photos is terrible and insufficient to the task. Despite the app failing me completely, the folks at Stor N Lock processed my rental return accurately the following morning, first thing, and before I even had an opportunity to let them know about my problems with the app.

Daniel N. 
Rating:
2.0

Nothing to do with the actual service from the people. Becky who was there was great!! This was due that I could not check in the truck because their location service for there doesn't work. Then I tried calling customer service and the hold was over an hour. They called me back and I was on hold another 7 minutes before I was hung up on. I tried returning my truck at 4pm and again at 11pm through their site. This made me have to take 3 TRIPS to this location to simply go “ here is my truck”.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

ANNE MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
4.0

Customer did not leave a comment.

Dia W. 
Rating:
5.0

Customer did not leave a comment.

TITUS EMANUEL M. 
Rating:
5.0

The staff was very friendly, helpful and informative. This was an easy transaction and will use UH in the future

BROOKE MARIE R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ENRIQUE M. 
Rating:
5.0

Good equipment and customer service.

DAVID NORMAN A. 
Rating:
3.0

Truck was old, rusty, not good on the expressway. Tires where not safe. When I picked up left rear tire was low, had to go put air in it.

Kelly S. 
Rating:
5.0

staff was excellent to deal with

RANDY SIGURD K. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Roman W. 
Rating:
3.0

I preferred Location closer to home but lucky I found a truck at all on short notice. Becky Very nice

Angela C. 
Rating:
4.0

i HAD TO DRIVE AN HOUR TO GET A TRUCK FROM THAT LOCATION, i HAD A RESERVATION AND THEY COULD NOT FIND ME A TRUCK, INITIALLY i RESERVED ONLINE LIKE 3 WEEKS EARLIER, BUT BEFORE 2 DAYS OF PICKUP, i RECEIVED A CALL SAYING THAT LOCATION i RESERVED ONLINE IS NO LONGER AVAILABLE, THEN THE REP SAID SHE FOUND ME A SIMILAR TRUCK AT A LOCATION 15 MILES AWAY AND i SAID OK. WHEN i WENT TO THAT LOCATION ON THE 12TH OF JUNE, THE REP SAID WE DO NOT HAVE A TRUCK FOR YOU, AND i WAITING AND THEN i CALLED THE MAIN OFFICE AND THE REP THERE SAID TH\AT THERE ARE NO TRUCKS AVAILABLE FOR YOU AND SHE WAS TRYING TO FIND ONE, THEN i CALLED AGAIN AFTER AN HOUR OR SO AND SHE SAID THE ONLY TRUCK AVAILABLE IS IN OXFORD MI WHICH IS LIKE AN HOUR AWAY, AND SHE SAID IF YOU DON'T TAKE THAT i WONT BE ABLE TO GET YOU A TRUCK TILL MONDAY IF ANY. i WAS STEERED AROUND WITHOUT REGARD TO MY TIME AND COMMITMENTS, i HAD TO MOVE MY ELDERLY MOTHER FROM HER APPARTMENT BUILDING AND AND i CAN NOT CHANGE THE SCHEDULE, AND i HAD \5 MEMBERS OF THE FAMILY THAT TRAVELLED TO MICHIGAN TO HELP IN THE MOVE. SO i ACCEPTED AND DROVE TO OXFORD AND PICKED UP THE TRUCK. THE LADY SAID SHE IS GIVING ME A 50 DOLLARS CREDIT FOR THAT, AND i SAID THE NOT EVEN THE GAS FOR TRAVELLING THAT FAR TO PICKUP..

MOHAMAD SOBHI S. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Kellie E. 
Rating:
5.0

the trailer as you know does not have a jack to raise hitch to ball. Had to bring another person to help lift hitch off of the ball.

LAWRENCE JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

MARY ELIZABETH A. 
Rating:
5.0

Very helpful, the man came out after hours to help me unhook trailer. Very nice man

ALLEN EDMUND K. 
Rating:
5.0

Very friendly and helpful

RODNEY DAVID M. 
Rating:
4.0

Customer did not leave a comment.

ALAN HISHAM S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOSEPH C. 
Rating:
5.0

The guy in Oxford was very helpful I'll be unhooked and had me out of there in 5 minutes

WILLIAM EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

AMY LYNN D. 
Rating:
5.0

Customer did not leave a comment.

TY JASON T. 
Rating:
5.0

Nothing, it was great

HENRY CLAY D. 
Rating:
5.0

This location is consistently awesome. Great customer service from Becky! They were running short on moving blankets so I received a call letting me know and I was asked if I needed all 12. I indicated that I would and Becky went out of her way to find some at other uhaul stores, pick them up the night before and had them ready to go for me. The truck and dollys I requested were all ready to go. Great experience!!! Highly recommend this location.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

TERRY LYNN W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW PAUL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN F. 
Rating:
4.0

Customer did not leave a comment.

JACKEDWARD S. 
Rating:
5.0

Nothing

Brett P. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
4.0

I did not authorize a cleaning fee nor was one necessary. All equipment was returned including the pads. I want a refund of this fee.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LOU B. 
Rating:
5.0

I can't imagine a way for you to improve on my rental or on the people that booked and assisted me in picking up the truck. Everything went as smooth as possible. Thank you so much!

STANLEY LEROY W. 
Rating:
5.0

Customer did not leave a comment.

Kevinscott S. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Excellent service and very courteous personnel, extremely clean vehicle! Highly recommend this location for future service!!!!

NORMAN FRANCIS B. 
Rating:
5.0

We dropped the truck off in the evening after hours. But I had used this site previously and the staff was very accommodating and helpful. Thank you for going above and beyond during this crazy 2020 year.

JESSICA SUZANNE M. 
Rating:
4.0

Customer did not leave a comment.

BRIANHALE S. 
Rating:
5.0

Very clean and very helpful . The Uhaul App wouldn't let the transaction to be completed so the agent had to hand write the contract. She was very efficient and I highly recommend this location

DAVID T. 
Rating:
5.0

Outside of vehicle was pretty dirty

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

DEANNA KAY G. 
Rating:
5.0

Customer did not leave a comment.

RACHEL LYNN R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE ANN L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON MARIE M. 
Rating:
5.0

Great customer service by both individuals i spoke with. Becky was one of them. Thank you!

MICHAEL EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE ANGELA F. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
4.0

Customer did not leave a comment.

TAMMIESUE V. 
Rating:
4.0

Customer did not leave a comment.

DAVIDHENRY K. 
Rating:
5.0

Customer did not leave a comment.

Jessicarae F. 
Rating:
3.0

Customer did not leave a comment.

NICOLEMARIE G. 
Rating:
5.0

Customer did not leave a comment.

NGUN-CIN T. 
Rating:
3.0

Customer did not leave a comment.

David D. 
No reviews have been submitted for this location.

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