Customer Reviews for Stor N Stuff
(U-Haul Neighborhood Dealer)

Rating:

5.0

Explain pricing better, I have 3 extra charges on my credit card that I don't know what there for.

Rating:

5.0

Connie was great! She was knowledgeable, helpful and tidied up the truck before turning it over to us.

Rating:

5.0

Very nice.

Rating:

5.0

Everything was great, thank you

Rating:

1.0

Almost positive I was overcharged based off of the receipt I received. I was charged $500+ and the receipt states $350 and some change. AND I returned it with a full tank of gas which was over the mark I was supposed to return it at. You see no credit for the extra fuel put in the truck. Will probably never rent from here again. All previous experiences have been fine.

Rating:

5.0

We had a wonderful experience with Connie. She was so helpful and so nice. I would absolutely recommend her and this location to friends and family!! Connie is awesome!!!

Rating:

5.0

SO much better than the pickup location. She was very helpful in figuring out why I was charged a secret licensing fee that wasn't on my original quote...also pisses off the customer. Licensing your truck is your cost of doing business. Adding it as a hidden fee AFTER the transaction is finished is a deceptive business practice and borderline fraud. Even my final receipt does not show the $7 fee as a line item, but does add it to the total. The total charged can't be reconciled to the charges on the receipt cuz they don't add up. I will be contacting your customer service team to complain.

Rating:

5.0

Clerk was great.

Rating:

5.0

Everything went great with the truck, the only issue was that when we loaded up and took off the truck died on us before even leaving the driveway. That happened three times, but other than that it was great.

Rating:

5.0

Last person "Buhler" papers, bottles, car key fog, and other items under and behind seats.

Rating:

5.0

Connie was very helpful. She made up for the inadequacies and mistakes of another location (Sunflower Tire and Auto) where our truck was originally rented here in town. Connie bent over backwards to help us. very much appreciate the dedication that she has to her job.

Rating:

5.0

I had a tire blowout on the road. It was a complete failure. The tire delaminated. Luckily I was going at slow speed of 58 mph and my truck has antisway control. You may want to do better tire inspections.

Rating:

3.0

We had charges show up for items we didn't have so not happy.

Rating:

5.0

Everything was great. Thank you.

Rating:

5.0

Great service!

Rating:

5.0

Connie at the North Newton, KS location is great! When the regional person called to confirm the rental he had to change the kind of truck because of availability which I understand. However, he also changed everything in the reservation that I had set up with Connie to use the truck for a multiple day event. When I picked up the truck Connie and I had to go through and make all the changes again. Also all of your prices are incredibly misleading-in addition to the insurance, there’s an add on fee for this and a charge for that. All the “additions” more than tripled the cost. I was expecting double. Great experience! Just expensive!

Rating:

3.0

Tell the employee to do his job faster. The process of getting the trailer took an hour.

Rating:

5.0

She was great. I will go there to rent local next time.

Rating:

5.0

Nothing very pleased

Rating:

5.0

My business with this location and Connie was very easy and enjoyable. Will only go through her/ this location for any U-Haul needs.

Rating:

5.0

The people at this location were very helpful and so kind! It seems though, that the truck I rented needed an overhaul or just get replaced. I've used this location many times over the years, and I'm never disappointed with their customer service.

Rating:

5.0

Very friendly and helpful people.

Rating:

3.0

It was no fault of this location; however, the Tennessee regional center moved my preferred location to another location that was not open on Sunday and did not have the equipment. Then later notified me of the issue and I ended up picking up the trailer and pulling it empty for 60% of my trip. If that's the efficiency to be expected from U-Haul then I will just pull my personal trailer. I reserved well in advance to insure that you could have the equipment located at my preferred location, waste of effort on my part.

Rating:

5.0

The service was unparalleled! I had a particular need that was not common. The manager and regional manager went out of their way to accommodate my need. I thank U-Haul for having such competent and professional help. No other location can compare.

Rating:

1.0

There were several issues with our rental, including over charging several times. Once, they called us and said we were being charged $250 over the cost of our rental. They then realized they were getting clients mixed up… again. Do not recommend.

Rating:

5.0

Not much to say since I dropped it off after hours and used the UHaul app to take pictures of everything. So, I really had no interaction with the personnel. The app did do a great job stepping through the return/dropoff process.

Rating:

5.0

This was the easiest ever. The lady was awesome.

Rating:

5.0

A sign showing this as a U-Haul. Had the not been that 1 U-Haul truck out front, I would have driven clean by the place. Plus it was a realty office, which was not shown online.

Rating:

5.0

The hitch on ball was tight as I could get it, when empty it rattle pretty loud in the car

Rating:

2.0

Very old truck, tons of damage all over truck, inside was an absolute mess and dusty.

Rating:

2.0

Lady was very rude when I called and asked why they put my payment on hold twice said it wasn't her problem call your bank she told me and hung up very rude

Rating:

5.0

Connie was incredibly polite and friendly. Her customer service was excellent and she took great care of us! Will definitely recommend this location

Rating:

5.0

I waa very happy with the unit. I was there for 11 years, and everything was great. Only thing I saw was spiders, but that was to be expected! I never saw any mice, thank goodness!! Lots of dust in unit, too, but I was there a long time! I was very happy with the staff. They were very nice. Will miss talking to Connie. Thanks again for everything!

Rating:

5.0

Janice at this location was super helpful and very willing to go above and beyond to help me find a car transport. I appreciated her help tremendously!

Rating:

5.0

They do a great job.

Rating:

5.0

The employee that was at the front desk was so helpful and friendly.

Rating:

5.0

Very friendly staff

Rating:

5.0

Thank you so much for the wonderful support you provided during my move - keep up the great work!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

I have rented here several times. They are my "go to place" with i need more hauling capacity than I own. Would highly recommend!

Rating:

5.0

No improvement needed

Rating:

4.0

I appreciate the helpful staff at this location. My frustration came with the online Uhaul check-in process. I came to pick up my truck at 10am only to discover that the office didn't open till 12:00, too late for my schedule. I had no warning from uhaul, but I received an email from Uhaul with phone pickup instructions AFTER I had finally figured out how to pick up the truck with my phone. The online pickup process seemed glitchy, requiring several phone calls to sort out, and I was also frustrated by the new requirements to verify my ID with two other sources. I have used Uhaul for years, have an account, and I found this to be a real extra pain. None of this is a reflection on the local location, who when returning the truck, were very apologetic about my online difficulties checking out the truck, and helpful in processing the return.

Rating:

4.0

Staff were courteous and respectful

Rating:

5.0

The lady was super patient with us. We had a delay and life happened but she was so great and friendly the Anderson location in newton ks will come back again.

Rating:

5.0

We rented a 26' van online, but was not able to actually rent that size. We were given a 20' instead. That was a disappointment.

Rating:

5.0

We used the dropbox because they were closed when we arrived on Saturday.

Rating:

3.0

The trick was clean but there was blankets laying all over the back and the dollie was strapped to where it was suppose to be. I was worried I would be charged for using them but I strapped the dollie in place and put the blankets filled into the sack that was handing..otherwise everything was good.

Rating:

2.0

Charged for 2 days when I only rented and returned for one! Tire monitor system light on. Truck seemed to need service

Rating:

4.0

I feel your company is way to picky and you charge way to much for mileage which is at least .40 more than the rembursable milage than what the government lets people get for a job. Plus you have to put gas in it plus all the other charges you add to the final bill just plain greedy. I did like the place I rented for though. This review is not for them but for corporate. I definitely will not use uhaul ever again.

Rating:

5.0

I really appreciated the helpfulness of the staff. The facilities were definitely very good.

Rating:

5.0

Very pleased with services here!!! Great Staff!!

Rating:

5.0

Always professional and helpful

Rating:

5.0

Convenient and easy access....friendly and helpful staff....

Rating:

5.0

great people to work with

Rating:

5.0

Staff was very helpful and friendly.