Customer did not leave a comment.
Shalonda L
Customer Reviews for Stor Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no issue with my pick up location I just want to make that clear before we go any further, but u-haul corporate office is terrible. I made my reservation a month in advance for a location 5 minutes from my home. Two days before we moved I got a call from corporate to confirm my reservation and thats when they told me my pick up was moved an hour away to this pick up location. This meant an already stressful time was made more stressful because now I had to find someone willing to give me a ride an hour away to now go get the truck and willing to pick me up and drive me back after moving was done. This also meant another 60 plus miles round trip was put on the truck and my bill since they charge by mile and the truck had to be returned to the same location. In my case since I was only moving about a mile from my original home and we only planned on having maybe 10 miles worth of fees. What we planned on being only about $60 for the day rental, insurance and 10 miles of driving turned into just over $150 for a day plus $40 in fuel costs because of all the extra unplanned driving. Again this was not this locations fault I'm grateful he at least had a truck for us but corporate office to change locations to an hour away from where we planned to pick up two days prior to someone moving especially when the reservation was made a month in advance and they have at least 3 other locations in my case that are with in 15 minutes and don't have a truck available at any of them is ridiculous and wrong when you charge by mile and again in my case almost all of my mileage fees was because of there inability to keep my reservation where it was made for.
Arthur MNo change. Very friendly and personal, customer service was A+. I would definitely recommend this store.
KEVIN WExcellent service every visit.
Michelle KThe truck was great and in excellent condition. The problem I would like to address is the moving help- Top Notch Moving needs to be removed from your list of movers. They barely made contact and then did not show up. I paid for help and did not receive any.
GLORIA MEvery time we visit this location we receive excellent service! Keep up the good work!
ARTHUR MThe actual address to drop off at this location is 1845 Weeksville Rd. Had to use Google maps to look it up as the address we were give was someone's home.
BRANDY MThe radio did not work at all
RISHANDA RTotal experience with your company has been very unpleasant from the beginning. There is a complete breakdown of communication and follow through among your various departments Equipment rental and Load share. NOT contacting customers of changes to scheduled equipment pick up and destination. Web site not very clear of operation hours within different departments at drop off location. Drop off location staff by the name AJ less then helpful argumentative and short responses. His stance was not his department to receive the load share which was closed and across the street. When asked if he was refusing to receive the drop off he responded "NO" " what do you want me to do about" with an attitude. Was to tired from being on the road for two days to argue with him. More than likely I will use a different rental company for my future needs.
JUAN BRodger was fantastic.
VANCE SMr. Morgan does an incredible job! I have been coming to this location for a couple of year now because of Mr. Morgan and the service he provides.
Michelle KVery friendly and helpful, I was able to get exactly what I needed and the guy was extremely nice! I highly recommend! Thanks so much yall!
KRYSTINA ENothing
SHIRLETTE WEverything was great.
CARL KEverything was fine 🙂
VIOLIN SNice and very professional office
THOMAS WThank you for your service
JULIUS HI am happy. I found nothing Lacking.
MICHAEL KThe agent was very polite and courteous. However,,, I wasn't informed that he was going to charge more money on my account,,. After I returned the truck... Because he didn't inform me. that charge went into my over draft and cost me an extra 55 Dollars. I'm a sick Verteran and could not afford that unexpected charge. I feel that I should have been aware that way I could have paid it with a different card . I was pissed. ord the extra money. I would have used a different card to pay for that transaction.
LYNDA ANothing
THOMAS WGreat location! Great service!
Michelle KOnly issue is the address u-hail provided sent me to another location about 3/4 mile down the road (which was wrong). But also, that area seemed to have spotty GPS coverage. Was confusing and simply had to locate “u-haul” as opposed to the street address provided.
MARK KRoger always goes above and beyond to help clients needing a truck or trailer to rent. We have other places we could go to rent but no one beats his personable attention
JAMIE PNone
JULIUS HThis is the only local location I will go to. The owner is friendly and very helpful.
ANDREA LNo further comment
ANDRE BMr. Morgan is great! He always has what I need, and he always provides awesome customer service! He is very friendly and super helpful! I go to this location because of Mr. Morgan.
Michelle KGreat experience, drop off was quick and easy,
ROBERT HEvery aspect of this experience was flawless!
MICHAEL ANothing the equipment was clean and customer service was amazing!
JAMEEKA MRoger hooked us up we are very appreciative. No problem getting the truck quickly. He was very friendly and helped us out quite a bit. This is your go to place for U-Haul.
JOHN KMainly a bigger lot because we basically had no options on where to park and there were signs etc... about not blocking this fence or entrance or the other... so when we dropped it off it was hard to maneuver. BUT that being said everything else was smooth.
Christian AService was great as always!
Rodney WHave used is company on several occasions and had never had any issues. Love working with them!
Elizabeth BWeeksville you all the best
PAMELA CHave been using for several occasions and this is a good place to do business with.
ANTHONY EFirst experience with UHaul. Was easier than expected. Stor-Safe was accomodating and helpful, and a pleasure to work with.
JASON MWe dropped the vehicle off after hours. Which was very convenient. I realize that U-Haul has recently moved into this location. However all the buildings are run down and dilapidated.
WILLIAM JThe staff was professional and courteous
Pedro SProcess was really easy the attendant was very helpful
SEAN LI had a wonderful experience. The owner was so helpful and went above and beyond over the holiday to ensure I had everything I needed!
LISA DVery good experience. Mr. Morgan checked the equipment out to me very quickly and experienced no issues. Great location. Thank you!
Robin SThe service provider at the site is wonderful. I'm a return customer. I'm never didappointed.
john pThe guy working there was fantastic.
BRYAN GGuy working that day was fantastic
BRYAN GLocation management was texting me drop off location instructions. Nice!
Michael FI had an ideal customer experience; the manager was friendly and helpful. I wouldn't go anywhere else!
JOSEPH FFast, efficient and friendly.
Jeffery GVery helpful and kind!
ASHLEY TRoger is awesome, and it makes everything easy. Shared concern of sticking door, and he immediately adressed it. Three transactions with him in two weeks, and he is amazing, even using personal phone to respond 24/7.
WAYLAND ORoger was most helpful !
ALETHIA KNothing
PAMELA AMy husband and I are very pleased about the car trailer we rented. The service was great and so was the trailer. Thank you UHaul
ARLINE SVery satisfied and very friendly.
DARRELL SI found the service, service operations and equipment to be be efficient and can offer no advice for improvement.
ANIKA W