Love this particular uhaul rental place. The staff is very friendly and professional. Thanks again for helping make my moving experience less stressful.
Danny G.
Customer Reviews for Stor Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours drop off.
tony G.Tell customers where the key pad is to open the gate.
GEORGE M.The on line check in was diffcult.and time consuming.
Pamela R.Smooth transaction.Great customer service
Richard F.By at least vacuuming the dog hair from the seat and deodorizing the seating compartment. It had a funky smell to it.
Luis M.Roger was excellant!
ARTHUR L.This man went over the top for me a d was awesome!!! I would recommend this place for anyone renting from uhaul.
Dawn P.I was told I could drop off any Uhaul in elizabeth city,nc but then I was told a specific location but no one was there to check me in.I was on the phone for 1/2 hour trying to get someone to check me in but no one showed up.The Uhaul place they said to take it to,that someone was suppose to be there,was on the other side of town from my home.
crab P.Great experience from North Carolina to California. The truck ran great and the rates were reasonable. I'll definitely be using Uhaul on my next move.
John F.The place was so small you miss it.
Anna B.Nothing. The gentleman was courteous and professional! The equipment was clean and in excellent condition and both picking up and returning the equipment was a breeze with the help of the gentleman running things. I will be using this uhaul location again soon and recommend it to anyone needing a rental.
Danny P.Awesome customer service
HEATHER S.I have no complaints about the place of business or the owner. My complaint is with Uhaul. I paid for 24/7 service and you ended up authorizing another patron to take my truck. You did not notify me of the changes and I traveled 45 min to this location thinking I could access my truck early. I ended up having to wait an hour for the business to open putting my schedule behind 2 hours since I still needed to drive back 45 minutes. This is the second time in a month I have used Uhaul and the second time I have had significant problems. I wish I could say I would never use Uhaul again but sadly you have the monopoly on moving trucks and I'm forced to use your company. Very disappointed and will avoid Uhaul as much as possible in the future.
Jennifer C.Thank you
Erin D.Roger was awesome and the location worked well and was convenient. UHaul should review their inventory and consider upgrading some of their trucks. The truck I had got me to my location and back but shifting was slow and high RPM before the transmission would shift to the next gear. I know that this added to the low MPG.
TRAVIS D.Having someone present for pick up or turn in time. Other than that, the service was great.
BUTLER L.Awesome customer service
Elvis G.The gas was on a fourth of a tank, and I feel that it should be at least half of a tank when someone rents the Uhaul.
BARBARA M.Roger was great. Very friendly and knowledgeable about the equipment.
TRAVIS D.Ready to help with any issues I had.
MARVIN R.A bigger facility! The place is way too small! More pick up trucks, and more vans that can haul more!
HERBERT M.Friendly and helpful. Waited an entire hour after close to make sure I got the equipment I needed.
NATHAN K.Vehicles should have a thorough inspection and make sure all necessary equipment functions correctly. So windshield wipers were below average and I had to use the windshield washer fluid throughout the trip due to bad wiper blades.
JEFFREY C.i went 45 miles and charded for 80 miles please do better next time
WAYNE M.Had a large assortment of trucks and trailers. Excellent service. Came out in the rain to hook me up
JAMES E.Very pleased with entire experience
Bryan A.Had no problems
CLAUDE B.Very friendly and accommodating
Tony W.It would be nice if there were running lights on the front of the fenders of the car dollies. After dark you can't see them, especially for oncoming traffic
chris M.Have a deposit box that can hold your return key. I had to put the key in the mail slot in the door with a note stating that I had did this,
CLIFTON E.Everything was great, including the friendly person at the office. Could not have been any easier to book!
Joanne M.My truck left me standed on side of road because my gas gauge didn't work
NELSON P.Appreciate the great customer service!!
DANIEL S.No improvements needed
ONEAL P.Good experience love the car hauler
VAUGHN R.The guy that checked me in was very polite.
ASHLEY S.This gentleman has always been the best I've ever dealt with as far as U-Haul representatives. I have used U-Haul so many times over the years during my military career and now helping my kids (which seems like even more than all my military moves), and I couldn't ask for better treatment. Too often we only hear complaints, he deserves to be recognized for customer service.
Mark A.Excellent location, rental was clean and ready, personal was friendly and helpful.
ROBERT R.Clone the sales person....he was great at his job.
ONEAL P.Salesman very helpful. Trailer was exactly as advertised and very clean. Safety features were reviewed. He also showed me how to hook up the new braking system. He also gave me the gate code so I could return trailer after hours. Only discrepancy was that he offered 6 blankets for $10 whereas the website offered 10. Not a big deal but company needs to be consistent.
CARTER S.Always friendly and professional
KENNETH W.