Customer Reviews for Stor Safe

Nothing.

Make the app easier to use.

Thank you. The van was awesome.

Nothing everything perfect

The charge I ended up with was double what I was told. I did not exceed the mileage or anything either.

We had a 6' ramp for a 26' truck. Try carrying 3br house up an incline like that!!!

Keep doing what you're doing!!!

I have enjoyed your services. I have already been recommending this place to a lot of my family and friends. Excellent service for the money and in a very good location. Thank you...

The man that ran the shop was very friendly, helped me with what I needed. Will recommend to everyone

I received a test message with drop off instructions. The instructions said if you were dropping off after hours, which we were, to enter a code at the gate and drop the trailer inside the gate. The text message indicated the code was #0330. THE CODE DIDN'T WORK. This was the SAME problem we encountered 1.5 years ago when we moved to this area. Couldn't get a hold of anyone or talk to anyone so we ended up dropping the trailer in front of the building both times. Frustrating to receive instructions by text message that AREN'T CORRECT.

Ready for me when I arrived to pick up equipment. Ready when I returned it. The Rental experience was through and efficient.

These trailers low profile pull so good. You don't realize the trailer is behind you. Load properly with heaviest weight over axle, its smooth sailing.

Roger was very helpful and made the complete process of rental, cost, and return of the vehicle very easy and productive!

Person I dealt with was very helpful and polite.

An item was left in the cab, which Uhaul drop-off denied. It was later found in an employees possession! YOU HIRE THE BEST!

Friendly service and great help to me.

cost a lot more than anticipated. $130 to pull a trailer 300 mi. I learned that the low advertised rates are local only.

All was very good

Gentlemen that runs this shop is great and I have never had anything but positive interaction with him.

The online pickup process was difficult to get through, so the manager offered to do a standard checkout. That didn't really go any quicker, but it ended up saving me money with a military discount. The back of the truck needed to be cleaned out, so that delayed the checkout process, but I was very pleased overall. Drop off was even easier. Thanks.

This is the second time I've rented this vehicle and both times I've complained about the ANTS! It's infested!

We had a wonderful experience and the gentleman that helped us was extremely personable and professional! It was much appreciated after a tiring day!

Accept for the ants inside the cabin . It was ok to rent from this place . I'll go to South Mills if needed again

Your locations address is wrong. App wouldn't work for dispatch. Keys were left on truck, unlocked. Waited on hold for 1.5 hours, spoke with 4 different reps before they dispatched the truck. Reps sent me a link twice to upload license, wrong links. Absolutely horrible experience. Will never use Uhaul again. Will never tell anyone to use Uhaul. Pathetic.

I 1st drop off want us to pay 200 but the 2nd was wonderful I paid for 3 days only had it 1 do I get money back

It was convenient. Thank you Roger for everything. The Spellmans.

Dropped off after hours no one was there

The reason for “no” for cleanliness is the outside, cab, and back was infested with ants. I had to stop by the store and buy bug spray. Bitten once. Aside from this the van was fine.

None. This gentleman is all over it and has not let me down.

Customer service was good.

The Personnel answered all my questions.

workers need to wear masks

Great experience! Was a lifesaver!

This location has the best truck selection and the staff were very friendly and courteous. This isn't the most convenient location for me but I will drive the extra distance to use this location in the future.

Everything was fine. No complaints.

Agent very friendly and helpful.

responsive and informed, had the info we needed on the day of without a pre-reserved truck. rates good, transaction and paperwork smooth. Will do business with again.

Wish the milage rate.was cheaper.

Contract agreement for a car trailer and on the road inside of 20min with excellent customer service at Stor Safe Elizabeth City, NC.

First time using this rental company but was very impressed with the ease of using the website, the text communications to check-in and check-out, and the onsite customer service.

The person who works here is greatly helpful. He responds to text email etc almost immediately and provides all necessary info to make sure you get what you need. Strongly recommend.

My experience renting the Cargo Van was perfect and seamless from beginning to end! The office was small and there was not a large crowd like I have encountered at other U-haul locations. Social distancing was in effect and only one person was allowed in at a time. My car was left on location during my rental and was safe and secure. I will definitely be utilizing this location again! A+ Service!

Excellent customer service!!!

Trailer hitch on tongue was bent. Location of pickup flagged trailer but uhaul cleared it. Personally the hitch attachment of the trailer was not suitable to be hauled. This was not the agents fault. This is uhauls issue. Uhaul fix your equipment

Owner was happy to see the 4x8 trailer. Said he hadn't seen one in some time. Dropped off with no problems.