Customer Reviews for Stor Safe
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Stor Safe
William H. on
Was closed when I dropped off the rental
Mark W. on
The price was the same as quoted when I went back to get it thanks
Steven B. on
Horrible experience. I booked my truck at one place. Uhaul called and said that location wouldn’t have a truck so they changed it to a different location. When I showed up to location #2, they were surprised I was there because they DID NOT HAVE A TRUCK EITHER!!!! I had to uber to location #3, book online, sit outside and wait for a while for it to be approved, and then leave with a truck but no hand truck. I was shocked at this experience and not having a hand truck made the move more of a nightmare.
Mary R. on
Nothing
Linda S. on
I received excellent and friendly service
Christian G. on
Not charge $159, then insurance and a fill up close to $230 when I had the truck back to drop off in six hours. I understand it’s two days. There should be options for less if back within in certain time or within certain mileage. If I’m using the full two days yes, but there needs to be money given back for having it back in six hours.
Larry V. on
Nothing
William H. on
A pleasure to work with.
Christopher P. on
Lower your pricing
Charlene W. on
Every aspect - from the online reservation process to checkout - was fantastic!
john L. on
Parking lot way to small. Had to dropoff after hours.
phyllis B. on
We just dropped the key in the drop box.
Aaron C. on
There were ants in the driver and passenger compartment! Other that we were extremely pleased with our service!
Chris W. on
The tow dolly I rented could have used a built in hand wench, to assist with loading a vehicle that doesn't run
Sara E. on
For starters, actually walk to the back of your lot to determine if equipment has been returned after hours BEFORE waiting three days to call and ask why the equipment has not yet been returned. We rented a trailer for in-town use on Saturday, October 19th. We confirmed that it would be okay to drop the trailer off after hours and were given a gate code to access the secure portion of the lot, just in case we did return the trailer after hours. We returned the trailer about three-hours after office closing and, as we were leaving the lot, waved to the same person who checked the trailer out to us. We used the gate code to access the secure area and returned the trailer to the exact same spot from which we took it when we rented it. On Tuesday, October 22nd I received a call from the Uhaul facility, asking why the trailer had not yet been returned. When I explained to the staff member that we had, in fact, returned the equipment he proceeded to argue with me, telling me he couldn’t locate it on his lot. It took me ten minutes to explain that I had used the given gate code to return the trailer to the exact location where we checked it out from. The staff member then said, “Oh. You took it through the gate? Oh. Well, if I don’t call you back, that means we found it.†??????? I seriously just used an emoticon in my review.
Lindsay L. on
Service was excellent. Quick in and out.
RICHARD W. on
Great customer service. The old gentleman working there treated us like old friends. Would gladly rent there again.
Albert D. on
Great service and equipment. I will rent from here the next time I need a trailer!!
kim S. on
The U-Haul repair people kept in contact with us during our breakdown, 4 or 5 times to be sure help came and fixed the problem.
Natasha D. on
Guy didnt walk me around to inspect. Had to blow out christmas ointments and throe out hangers. Plus the guy said it had half a tank when it was btw 1/4 and 1/2 a tank according to the meter. But whatever i needed a truck.
TERRY N. on
FROM PICK-UP TO DROP OFF,VERY SMOOTH.
NATALIE B. on
No change. Everything was wonderful.
JoAnne R. on
Thankful for your service at my time of need.??
Crystal T. on
The truck was clean but ants were coming out of the dashboard. Employee was very kind and accommodating.
ANIKA W. on
I was satisfied and can make no suggestions.
BRUCE J. on
Best experience I've had with uhaul
BERENDIA F. on
none at this time.
Kenneth R. on
Nothing
STEVE R. on
the facility was in need of some maintenance. trailer was fine.
VARICK T. on
Customer service was excellent. I will return if I ever need to move again or have a need for storage...............
Roger H. on
Checked in trailer on Sunday when we unloaded at mini storage. Great to work with
Jean T. on
The drop off was very easy.
Robert F. on
Thank you for your outstanding customer service.
jesse B. on
Get your address correctly listed so that the customer can find the damn place.
Tracy M. on
I live in this area and will now always go to this location for my uhaul needs. The man who works here is the absolute best to work with.
Rashawn S. on
The gentleman joe at the uhaul store was awesome. Unfortunately, when trying to return the uhaul I was supposed to call a 1-800 to find out where to return the uhaul . I called twice staying ok the phone for over 30 minutes and received no interaction with a representative. So i googled the nearest uhaul in Elizabeth City, North Carolina. That was extremely difficult frustrated.
Jeff M. on
This is NOT a slam on this rental location. I don't mind that the trailer was dinged up on the outside since it was dry inside and we walked the outside and noted the dings, but the axles were either bent or the wheels were extremely out of balance as the trailer shook violently the whole time. My son followed and said he could see the wheels bouncing on the pavement at speed. Made for a very uncomfortable 7 hour tow. The tires looked new and balanced so the problem was likely with the axles and this location may not have been informed of the problem. I let the location I dropped off the trailer at know, so hopefully they will correct this.
Wanda C. on
Customer service was great.