The gentleman behind the counter was absolutely delightful! 10/10 recommend
Carrie D
Customer Reviews for Stor Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner is the best
Carol JAwesome customer service friendly and professional I’ll be renting again soon
DIANA BLocation was 1:15hrs away from desired location. Truck was not ready for pick up when’s arrived like we had requested since location was further away than originally thought.
Eric JJust have the truck already gas up. But that wasn’t a big problem . We had to go pass several gas stations. Just because we had to go to va and it was when everyone was getting off from work. But the owner was Great and very friendly. I will rent again! Will tell my family and friends to rent at this location!!
VIRGIEVIRGINIA HAwesome
taure tI can't think of anything
Ethel DThe owner at this location was very helpful, polite and friendly as heck. I will recommend this location to anyone looking for a rental
JASON FGreat customer service, the truck was in good condition
PHYLLIS HEverything was great. It could not have been improved in any way.
Tommy AI had a pleasant and professional experience interacting with R. Morgan. The truck drove as well as any car. The truck was clean and in excellent condition. With all the mirrors, the backing was easy. I couldn't have moved to my new home without U-Haul. Thanks to a great truck I was able to move. I am sore from all the lifting, but without the appliance size hand truck it would have been impossible. The manager is nice and a keeper. I rate him and U-Haul a PERFECT 10 out of 10. I am sitting in my recliner typing these comments thanks to your fine service. Sincerely James M. Meads 03-04-2024
JAMES MNothing.. everything was good
David AWish the parking lot was a little bigger . But everything was amazing and support was super helpful
Samantha KEverything was great!
STEPHANY WWe thought the experience with UHaul was great. No negative issues were experienced. Would use you again!!
David GExcellent customer service. Earlier hours would be nice, but the overall experience was great.
Michelle KExcellent customer service.
Michelle KEverything went extremely smoothly.
Kenneth HEasy check in and check out ! Don't go to the U-Haul storage places where you have to get your key out of a lock box using the app . My experience w that type place is it was a long and difficult process to check in and out . Best and easiest locations are when dealing w an actual person there .
Traci TVery pleased with the service every time I rent. Thanks for locating a business close to the University and in walking distance to from my home!!
ONEAL PRoger, was knowledgeable and a pleasure to work with
jeff sThe app and website were a mess. Got help on the phone to find a 10 footer an hour and a 15 away. The associates made sure to add some mileage for that and also taking it back to a discounted location. I only went 12 miles over the Alotted miles
Nat HKeep up what you are doing now.
HASSAN HThe attendant was very knowledgeable and friendly. H was also very helpful.
Robert BExcellent service
STEVENRAY D.
jeff sRoger was excellent to work with and very knowledgeable
jeff sRepresentative told me not to worry about check engine light if it came on. He said it was a catalytic converter code and he cleared it. It did come back on and I'm sure it contributed to the abysmal fuel consumption I experienced.
Jeremy JEven dealing with this same place since I ever needed a U-Haul. Very nice person to do business with.
ANTHONY EA dolly to help getting furniture in and out of uhaul. Thank you for your service as well. Happy holidays
ROSEMARY PRoger is great.
TIM WExcellent customer service!!!
ROGER Mgood service
AARON MThe gentleman at this u-haul was helpful and more than nice. I was worried that this would be an onerous chore and he made everything go very smoothly.
Anne Rnothing to say
Timothy SSpecial Note. The truck was well maintained but The truck needed to be cleaned outside. My husband had to clean the windshields. The inside needed to be sanitized. Other than that the rental experience was nice!
MARVIN BDrop off was excellent. Friendly customer service!
Lisa PAmazing service. Equipment was clean and ready! Always impressed with this location.
Rodney WNOTHING needs to improve. The service was great.
quintin wEverything was just as promised. The truck performed flawlessly.
LEWIS FHave free mileage
Paula LOffer discounts for using equipment multiple days
Paula LKeep up the good work and don't change.
Ernest SMileage could be a little cheaper . The rates is good.
HASSAN HVery helpful! Very customer service!
LISA PCS was very good, third time using this location, always kind and patent. Will use services again
LAWRENCE GSite manager and phone staff was very helpful
Cynthia SEverything went smoothly.
ONIXJAVIER CThe gentleman that I worked with was very nice and polite
paul sKeep it like it is.
HASSAN HCouldn't have been treated better, +A severice and customer experience. Your greatly appreciated 👍.
luther cIt was very easy to drop of the equipment
SHARON RNothing, Excellent customer service and easy to pick up and return.
Rodney WTrailer was clean and well maintained. Pulled easily. Dealer was helpful and very nice.
Eddie MManagement was friendly and helpful
John BService was very efficient and pleasant
Nanette DN/A
NATALIE WNo suggestions for improvement, my experience could not have been better!
Julie Mgood experience
Arindam sProfessional and friendly, great to work with..
JOHN B