Customer Reviews for Stor U Self Byfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor U Self Byfield

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Lucas F.
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The door to the box part did not close very easily.

christopher M.
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The truck was old and loud everything worked but it was not a fun use

kveta V.
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Customer did not leave a comment.

John G.
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I had ordered a furniture dolly as part of my rental. It wasn't available at pick up. As it turns out I didn't need it, but itveould have been nice to know beforehand that it wasn't available.

Amy W.
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Customer did not leave a comment.

Faye H.
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I made a reservation on Monday to pick up my truck Saturday morning at 9 a.m. in Hampton NH.. On Friday at 6 p.m. I got a phone call stating that I now had to drive 30 mins away to pick up a different truck because they didn't have mine available. Last minute inconvenience!! Then when we got to the location the guy there was really nice and I have absolutely no complaints about him he was awesome.. So when we started driving and looking at the gages, the gas gage didn't work so we had to guess on how much to put in the tank! Then to drop off the keys to the truck at the Hampton location, there was not 1 sign that indicated where to even put the keys!!! Overall not the best experience

Brandon B.
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Joel was great!!!

Paul D.
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Combination lock on key lock box are hard to use and confusing taking several attempts to get lock to open. Please consider sourcing a different lock that is easier to use.

Erin N.
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It took a full hour just to get approved to take the van. Not sure I can blame the location but more the online process. The guy working at the location tried to help but was waiting on someone from the online platform. This doesn't make sense. I love the idea of the online checkout but if it's going to add an hour to the process please empower the person on location to be able to complete the process. No one else was there and yet, waited an hour. This is a flawed process and should be visited.

mark M.
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Customer did not leave a comment.

KATHLEEN L.
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Vans and Trucks are clean and customer service is always excellent

Tammy B.
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I had to drop the truck off in the morning before they opened so I didn't speak with anyone or go inside.

Doug J.
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Nothing - professional, personable and clean, excellent van!!

Sean S.
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Customer did not leave a comment.

Annalyssa M.
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I drove by two other U-Haul places I could've dropped it off to drag it to the scary location in the middle of the night because that's where you told me to bring it that's ridiculous. And then you charge me extra for mileage? That's ridiculous on top of ridiculous.

Rosemarie T.
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Customer did not leave a comment.

Yogin P.
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Customer did not leave a comment.

Rebecca S.
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Customer did not leave a comment.

Tom M.
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Customer did not leave a comment.

Theordore S.
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Peter F.
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Customer did not leave a comment.

Lawrence P.
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Customer did not leave a comment.

MIKE C.
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Joel is excellent, well-prepared, welcoming and efficient. Wouldn't go anywhere else.

Katlyn B.
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Customer did not leave a comment.

Henry C.
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Customer did not leave a comment.

Michael S.
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Alison S.
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John M.
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Open earlier than 9:30 am.

Malcolm H.
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The gentleman that assisted me and my wife was excellent. Very pleasant and thorough

Jeremy K.
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Customer did not leave a comment.

MIKE C.
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Great team in place (Joel & Dan) and they are smart, fast and efficient!!

Kathleen L.
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Vehicles in excellent condition and great customer service

Kathleen L.
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Professional and courteous, great customer service

george S.
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Customer did not leave a comment.

Steven T.
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Tell customers to check in and out using the app not the website... during off hours

william M.
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Customer did not leave a comment.

Kathleen L.
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Comment: The Managers were helpful and professional, they always provide great customer service. - Thanks again!

Rebecca M.
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Dan is so helpful and outgoing. Great experience! Becky

THOMAS M.
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Customer did not leave a comment.

Sandra S.
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Easy to rent a truck. Always very helpful.

Kathleen L.
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Excellent customer service and great team to wrk with when renting at U-Haul.

James S.
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Customer did not leave a comment.

William M.
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Can't think of anything

Benjamin H.
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Customer did not leave a comment.

jermaine A.
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Everything was great

John D.
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Great job!

Theresa D.
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Customer did not leave a comment.

charles L.
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super helpful staff to arrange pick up and drop off. please let uhaul know that I received 3 non relative texts at time of pick up that told me my ordered equipment was not available, that I should pick it up next week at a different location and that i should include a photo of all damage. None of these 3 texts was relevant or true for me. caused some confusion.

Kathleen L.
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Customer did not leave a comment.

Pete L.
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Customer did not leave a comment.

Kristi D.
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Everything was great especially that it is 2 miles away from me :) Will be back!

Elizabeth J.
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Customer did not leave a comment.

Margaret K.
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aron P.
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Swift service and no hassles.

Robert C.
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I don't know. Clone the guy who works at this location?

Michael M.
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Customer did not leave a comment.

Carl A.
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Customer did not leave a comment.

EDWARD K.
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Joel is polite and accomodating great service

Giovanni C.
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Customer did not leave a comment.

steven W.
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TIM H.
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William P.
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Was initially asking for 26 ft truck. Told I could get it ay this location then was called and could not get it. Ended up with a 15 ft which is all they offed. Why was I charged .99 cents per mile, my son rented a 26ft truck for Sunday 5/7 and his charge was .79 cents per mile. Don't tell weekend rate..I rented same day!

Peter C.
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Solving customer service problems.

William M.
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Customer did not leave a comment.

peter F.
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Good Experience working with Dan and the team at Byfield MA Stor-U-Self. Fast and Efficient and very easy process. I will rent from this location again. Thanks, Peter Franggos

Brian D.
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Very helpful, easy to work with. I would rent from this location again.

Tilo Alex S.
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A backup camera on your trucks would be super-useful.

Andrew B.
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Customer did not leave a comment.

KATE L.
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Excellent Customer service, knowledgeable and personable, this is a great office

ROBERT T.
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Excellent

KATE L.
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Excellent Customer service and manager was very helpful

Afshin M.
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Customer did not leave a comment.

James M.
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Staff at this location is very helpful, friendly, and professional.

Bob L.
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Customer did not leave a comment.

Marlen R.
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Customer did not leave a comment.

deb L.
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Customer did not leave a comment.

john M.
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Dan was great, the equipment was clean and ran well.

peter F.
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Very Easy Rental Experience Local Staff was Excellent Will Rent again from U-Haul in Byfield

James P.
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All Good !!!

Sandra S.
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Customer did not leave a comment.

john F.
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Your customer service people went out of their way to secure a truck for me over the busy Labor Day Weekend. They were great. I would also like to take a minute to thank the amazing staff at U-Haul storage in Salisbury,MA. I have rented from them in the past and again during this morning he and they are wonderful ambassadors for the u-haul brand. They always greet each customer with a smile and they make sure to explain everything to you. Thanks

Matthew M.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Jo-Ann D.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Miledys R.
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Courteous, helpful and genuine.

Michael S.
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Customer did not leave a comment.

Franco C.
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Customer did not leave a comment.

Norma D.
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Customer did not leave a comment.

Antonina D.
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Customer did not leave a comment.

Alexander S.
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Customer did not leave a comment.

Ramy Y.
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No hassle and quick. I was able to reserve a truck an hour in advance, and pick up and drop off was a breeze. Excellent experience. The actual truck was a little rough, but acceptable given it is a rental truck.

John D.
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This was not the location I chose, problem with the truck, A/C. 2 hr drive took me much longer because we had to stop. truck kept stalling. not happy. wont rent with uhaul again.

Paul I.
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Service people were very polite and professional

Timothy R.
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Clerk stated he would take care of this error and call me in a little while. He did not take care and never called.

JODY T.
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Joel Hunt is wonderful! Helpful, knowledgeable & friendly - GREAT customer service!

ANTHONY S.
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Customer did not leave a comment.

Ronald P.
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A pleasant experience renting a van. Thank you!

Suzanne K.
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Truck was dropped off after hours and final paperwork emailed before 10a the next morning.

Norman G.
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Stay the same

No reviews have been submitted for this location.

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