Customer Reviews for Stor U Self of Wakefield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor U Self of Wakefield

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andrew R. on

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Customer did not leave a comment.

Sarah R. on

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Super helpful front desk experience, very easy to pickup and drop off, fantastic help. Thank you!

Joel B. on

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Lauren D. on

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Christine M. on

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The lady at the counter was nice and helpful, but that's about it. waiting in a line of 15 people when online it says your truck is ready but you can't find it, not great. Definitely will not ever use this location again.

Chris C. on

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Great location with quick access to rental.

Kenneth O. on

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Timothy F. on

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Bryan B. on

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I had a fantastic experience at u uhual of wakefield..Dennis was was fair and very knowledgable and I would highly recommend people to go to this location to rent a truck.

David D. on

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Fast & easy, no problems.

James B. on

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Kathryn F. on

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Two weekends in a row I needed to return a truck after hours. Staff provided the gate code well in advance so I did not have to chase the information after a long, tiring day. Much appreciated!

Patrick D. on

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Very nice people. One of the best uhaul experiences I’ve had.

Kathryn F. on

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I appreciated the phone call well in advance for how to drop off the truck after hours!

Keith N. on

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Pick up a d drop off process is a mess, in particular, getting through that gate. Storage unit and U-Haul should have better and more effective communication and cooperation. I shouldn’t be forced to keep and pay for a truck because it’s a holiday and the storage is closed smd my U-Haul is packed with my belongings.

Dennis B. on

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Couldn't ask for a better rental experience!! Super easy and friendly!!

kirk F. on

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Excellent service, thank you

kathy N. on

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Dennis was great. Real customer service which is rare these days. Everything always goes smoothly when Dennis is at the helm.

Thomas C. on

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Sharon P. on

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Nothing. It was seamless. Cannot say enough good things about the service.

Charles W. on

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The truck size recommended to me was entirely too small and I was forced to make two trips which more than doubled the quoted amount. I recommend just getting the largest truck available and disregarding uhaul’s recommended sizes.

Nikita I. on

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Located quite far from anything. We were picking up late at night (forced to) and the person online was very annoying, asking me to upload multiple pictures while mosquitoes were eating me in the dark. That was the worst U-Haul experience I've ever had.

John S. on

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Barry K. on

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Joseph P. on

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The customer service part was excellent. However, the total charge ended up being WAY more than I thought! The truck rental was $29.99 and all I did was drive from Wakefield to Chelmsford and back. It's like 35-40 miles total. And I filled the tank which was only 3/4 full when I got it.

Margaret M. on

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I am beyond disgusted by the ethics of this company. I rented a truck - as I pull into my destination an engine . light stating "Zero Percent Oil Capacity" . I called Uhaul - it took 30 minutes to through to the service center. They said service would be one site in an hour....So I held my moving team. After 90 minutes I let them go. 4 hours after my initial call service arrived He checked the oil - said it was fine. Technician said this happens all the time - poor maintenance. But he gets $75 per hour and $ 3 per mile -so he had no problem. I then talked to the women from service...again - explained - again that i had a team of movers - I sent them home....had to pay them ( college kids so 4 -I promised $100 each. SHe said I had to talk to the local agent about that she would prolong my rental a day.- since the entire day was taken up unable to load the truck ( in case it needed to be switched out) this seemed obvious. Had the movers back the next day....they rearranged their schedule, I took another day off from work. We load things up - had to make different arrangements to drop tings different places - because now some places for drops were closed or people were at work ( add miles to the bill here). I pay the kids again ( had to - it was their time..) Drive back and return the truck the next morning. Now the vendor tells me I have to take up the expense with corporate because they are not a Uhaul....WHAT!! The manager gets on the phone from another store - confirms everything I am saying, right down to that corporate told me to deal with him - its all in the notes! He says there is nothing he can do I have to talk to corporate.I was too tired to argue. This is unreal, unethical, and ridiculous. What does your company plan to do about this - according to the tow driver he got $600 for the trip - and it happens all the time - me I got screwed. Things happen - trucks break down, but handle it....don't lye about service times or send people on wild goose chases trying to get so modicum of satisfaction. If I don's hear back I will go to the BBB and tell my story to everyone who will listen just for some sort of justice, when all your company had to do was offer me a fair process of resolution. $19.95 off the bill - for time you caused me to need was insulting.

Raymond S. on

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Well run. Great service! Wondetful staff! Highly recommend this location.

Gaozhe L. on

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Liliana E. on

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Great customer service. We were attended in a very professional manner and guided in such a fashion that we were rest assured that we had the full support of the representatives we worked with. I would absolutely recommend this location to any friends or family!

Maria B. on

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paul D. on

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The representative at the desk,Dennis.made truck handoff seamless.very quick,very professional.would not hesitate get u-haul there.

George S. on

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Great service and equipment.

lissette B. on

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Customer did not leave a comment.