Customer Reviews for Stor U Self of Wakefield
(U-Haul Neighborhood Dealer)

184 reviews

400 Audubon Rd   Wakefield, MA 01880

(339) 219-6441

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(339) 219-6441

400 Audubon Rd
Wakefield, MA 01880

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Unmanned stations are terrible ideas, and fall into disarray. Also a “computer glitch” caused a terrible experience. Will never use U-Haul again

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Rhys R. 
Rating:
5.0

Looked like someone spilled a coffee or something on the rubber floor mat in the back. Dried. Other than that, all was fine.

David R. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

More accurate reading of gas gage.

Dmitriy B. 
Rating:
5.0

Extremely easy to rent one of these trucks and I never realized it was. I'm so happy that I know this service is available for if I need it in the future!

Abigail G. 
Rating:
5.0

Great customer service, the air condition was Broken in my box truck , as soon as the manager found that out he called me, and was apologetic, and let me no he would adjust the price. He took a $100 of the price, they go above and beyond with their customer satisfaction. You really don't see that anymore!

gary D. 
Rating:
5.0

Great experience, super easy. The person at the front desk was friendly and super helpful.

MARK G. 
Rating:
5.0

Rented several times from this location. The staff is

Robert G. 
Rating:
4.0

The reason I rated this location one below Excellent has less to do with the location but more to do with the cell reception required there in order to use the Uhaul app. The contactless app experience was terrible. The app was VERY SLOW and took forever to get through all the steps for BOTH the pick up and the drop off. And of course no one was around to help. The screens kept freezing after every data entry and picture. Next time I for sure will not use the app. Or if I do never at this location. This needs significant improvement.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Maureen O. 
Rating:
4.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
1.0

Rented a Uhaul truck to move furniture. The bed of the truck was filthy, rocks and dirt everywhere which marked up the base of the furniture. Not happy at all.

Joseph P. 
Rating:
5.0

I've used your services several times. The customer service is always awesome! The only complaint I have this time is that the dolly that we were given didn't really work for us….we were trying to move a refrigerator.

WILLIAM B. 
Rating:
5.0

Easy Pickup, customer service very friendly

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Andrea K. 
Rating:
2.0

I am emailing regarding order #2935681. I had scheduled the truck for a one-way Boston to New York City move. I picked the truck up on Friday, March 25th from the U-Haul site at Audubon Road in Wakefield, MA, and just dropped it off at the U-Haul drop off at Shell Gas Station at 3260 Broadway NYC. The latch opened three times while I had the U-Haul. This is completely unacceptable, and made moving an even more difficult and anxiety-inducing process. The first time it opened I was had just picked up a desk in Allston, MA. A lady kept beeping so I stopped and she yelled “it's open!” I immediately hopped out, closed it, and went back to my apartment to continue packing. Later that night my brother commented that I should get a lock, to prevent theft. I thought the lock might also help in preventing it from opening again. After purchasing a lock in Wakefield, MA I started my drive to NYC. Luckily, I made it without the latch opening, which could have resulted in serious injuries or worse to those driving behind me. I was extremely anxious and travelled slowly. Upon arriving in NYC and unloading my items, I went to pick up a few chairs in Inwood. On my way, another driver began honking and yelled “it's open!” As I had locked the back latch, I was in disbelief. I successfully got the chairs back to my apartment, and decided not to make anymore trips (though I should have been able to as I had paid for a truck rental to move items until tomorrow morning, March 26th at 9AM). I went to return the U-Haul, leaving from 238 West 101st Street to 3260 Broadway NYC. In the 1.7 miles it took to get there, the latch had opened again. I arrived and purchased gas, then parked the truck with the help of the attendant. Once I finished the U-Haul equipment return and hopped out, I was met with another attendant who asked how my experience with the truck was. I let her know immediately that the truck had opened three times while I had it; she commented that she had noticed the back was open when I entered the gas station. After relaying my experience to both attendants, including that I had used a lock, the attendant who had helped me park said “it should not need a lock to stay closed.” I agreed, as I was never told it needed a lock when I picked it up; I had only purchase one to prevent theft when the truck is parked, not to keep the truck closed while in motion. The attendant who helped me park went and drove the truck; the lady mentioned that he should drive over bumpy roads to see if the truck would open. I had to leave, so I did not get the results of the drive. Regardless, it opened three times while I had it which is three times too many. Two things: - First - Unrelated to the above, why was I charged $42 for SafeMove coverage when I did not elect for this coverage in the online reservation? Please refund in full. - Second - Please refund the full amount of the U-Haul reservation, as this was an incredibly stressful experience. I should have received a fully functional vehicle. Also, though this goes without saying, this truck should be taken off the road immediately until it's fixed as it is a hugesafety concern and liability for U-haul and customers alike (imagine having it open on the highway going 60 MPH with luggage - it could seriously injure somebody, damage their vehicle, or worse). I look forward to your prompt response.

Ericka E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Overall the experience was fine, but there was a half full gatoraide bottle left in the trick and they did not have the 10 moving blankets I ordered, nor could they issue me a refund on the spot. I had to call support to get that handled down the road.

Trever C. 
Rating:
1.0

Y'all straight playing talkin bout I owe 1100

THOMAS S. 
Rating:
5.0

Nothing really. That was maybe the easiest 200mile ride in a moving truck ever.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SENECA J. 
Rating:
5.0

Nothing. It was smooth as possible

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Eli was great ,very friendly and knowledgeable. Outstanding service!!!!

JOHN RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE M. 
Rating:
1.0

I was assured by customer service via telephone that the Wakefield u haul location was the closest to my first destination in Boxford and it was not. I had to drive 25 minutes away just to get to the location in Boxford. This ate into my mileage and I was charged the extra mileage fee. Additionally, I was initially told the pick up representative would give me the drop off location depending on the location I wanted to drop off and was instead told to find a pick up place myself after I was done. Not knowing where I was going to drop off and calling several places to drop off added an additional layer of stress during the move

ULISES G. 
Rating:
5.0

Nothing I can think of. The process was easy. The golks were friendly. All good.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

The staff was tremendously helpful and made the stressful task of moving relatively painless. Dennis was so helpful from the first inquiry, renting the truck and helping with storage.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

YVONNE H. 
Rating:
5.0

The cab smelt of cigarette smoke and needed to be cleaned. The size of the truck was shorter than what is listed on the website (12ft 5inches on website, 11ft, 11inches actual) this was a problem because we needed it to be at least 12ft.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

One of the best rental experiences I have ever had. Eli was extremely pleasant and waiting for me when i arrived

ROBERT G. 
Rating:
5.0

The process was so easy from pickup to returning the van. Your staff was very helpful & Was able to make the process go smoothly for us. We will definitely come back to this location! Thank you

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

SVEN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Gentleman at the service counter was awesome .... so helpful and friendly!

MARTHA D. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

ISAAC W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

So easy & quick!! Thx

stacey C. 
Rating:
5.0

Worked with 3 different staff members at this location and each was professional,cheerful and helpful.

SVEN B. 
Rating:
3.0

The website did not work when I tried to return the truck and I was unable to mark vehicle returned on time. at the time I rented the truck I was given a code to return the truck if gate was closed, but was not made aware of website link that would be texted to me. Then was unable to get in touch with customer service for assistance.

KELLY H. 
Rating:
5.0

Location, friendly and knowledgeable staff, great to deal with. This is not my first rental and won't be the last.

EDILSON C. 
Rating:
5.0

Have the owner/manager ASK if customer would like to buy the added insurance instead of just adding it.

RICHARD B. 
Rating:
5.0

The people in Wakefield are outstanding

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

HARLAN B. 
Rating:
3.0

Customer did not leave a comment.

frances H. 
Rating:
5.0

Came to rent a van and was so impressed with the location I will be getting a storage unit soon.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Truck was dirty and had a foul smell like body odor also I was over charged I was told it was $20.90 for truck and $1.59 a mile but when I returned truck I was charged an additional $24.00 for some reason it was for some coverage that I didn't ask for I went 47 miles which is $74.73 plus $20.90 = $95.63 plus tax I was charged $124.00 plus change not happy at all

LESLI B. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

Leonardo D. 
Rating:
3.0

Although other locations are closer to my home , the help and personality of the owner/operator more than made up for any increased travel time . I will certainly advise friends who live closer to use this location .

EILEEN T. 
Rating:
5.0

Great experience! Brand new van, excellent staff (both at time of rental and return). I would definitely rent from them again if needed

diane S. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
3.0

The a/c in the truck didn't work there was a steering issue and they're triple charging me for mileage. Very unsatisfied. I had the truck 3 hours and they said I drove 75 miles on 1/8 of a tank of gas.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTANTHONY S. 
Rating:
5.0

Awesome people. Went so smoothly! no waiting

martha D. 
Rating:
5.0

The gentleman we dealt with, Dennis Barden, was wonderful. He was very accommodating and a pleasure to deal with. I will definitely be renting through this branch of Uhaul again

Jarrett F. 
Rating:
4.0

Customer did not leave a comment.

Leticia L. 
Rating:
3.0

It is wrong to advertise a truck for $19.99 and end up charging a customer nearly $90. Your prices per mile are extreme, especially if the customer needs to fill the tank up after use. I would not recomend your services to a friend, instead I would adamantly steer them away from your business.

SILVIA R. 
Rating:
5.0

Awesome people, great equipment, quick, competent service. Who could ask for more?? Highly recommend this location!!

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
3.0

The pick up through app did not work. We had to go in to the desk and get set up there. Took 30 minutes total. Then they charged us the collision damage waiver without even asking or mentioning it when we didn't want it and had already declined it through the web multiple times.

LUKE M. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

I had no idea there was a back up camera in the mirror. I found it too late to use it. No problems though. Also, I did not know that I was going to be asked to photo the inside of the truck or the odometer once finished, so I locked it and dropped the key in the outside box and went home. Then, at home, I read the rental agreement and had to go back to take pictures through the windows and not able to photo the odometer, just remembered the mileage. Overall, a good experience, though.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

HARI P. 
Rating:
4.0

The mileage cost was not apparent as I was scheduling the rental. Thought the cost was 19.95 per hour and I booked for 3 hours (although returned in 2 hours). Thought there was unlimited miles. At that point I had no choice and had to rent however I would have appreciated more transparency in actual cost.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Perfect

ANDRII V. 
Rating:
5.0

Absolutely nothing, it was a very professional experience and I'd rent again.

JAMES M. 
Rating:
5.0

The gentleman at the count was friendly and efficient.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I'd recommend Dennis for all trucking need!

Cheryl G. 
Rating:
5.0

Dennis is extremely professional. I'll always use Dennis with my trucking/storage needs!

Cheryl G. 
Rating:
5.0

A good experience.

Jason P. 
Rating:
5.0

Everything went fine. But, when I noticed that I was charged inadvertently for the CDW, I called for help and and received wonderful service from Kim F. in the call center, who refunded the CDW. Thanks again - will recommend to anyone I know. Very smooth.

Thomas P. 
Rating:
5.0

The clerk was friendly, knowledgeable and eager to help.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Rondon C. 
Rating:
2.0

The truck was very dirty. Terrible...

Jorge C. 
Rating:
1.0

Gate was closed when we arrived to pick up truck, so we had to reschedule our move.

Justin P. 
Rating:
5.0

Great customer service. Will highly recommend this location and become a regular customer.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

JOAQUIN P. 
Rating:
5.0

Customer did not leave a comment.

Alfred P. 
Rating:
5.0

I was very impressed with the customer service by Sharon. She even ran out to the truck after I left to make sure I didn't leave my credit card behind.

JEREMY K. 
Rating:
5.0

Customer did not leave a comment.

andrew R. 
Rating:
5.0

Super helpful front desk experience, very easy to pickup and drop off, fantastic help. Thank you!

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Lauren D. 
Rating:
1.0

The lady at the counter was nice and helpful, but that's about it. waiting in a line of 15 people when online it says your truck is ready but you can't find it, not great. Definitely will not ever use this location again.

Christine M. 
Rating:
5.0

Great location with quick access to rental.

Chris C. 
No reviews have been submitted for this location.

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