Get your truck fixed before you rent it out.
Scott D
Customer Reviews for StorQuest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I loved the independent pickup location. However, the process with Uhaul in general was a mess. The app is buggy and the original location I picked was Uhaul in Temecula but thry switched me to Storquest, which ended up being great! But it was annoying that my original location was changed, which ultimately changed my overall plans. Between switching locations on me without asking and thr buggy app issues I had, I wouldn't use Uhaul again.
Wesley WThank you.
PAUL QDrop off was quick and easy. Attendant was pleasant and on top of things. I received my return receipt via email very quickly.
West SManager was up to date and made return process so easy and less complicated. Very clean area and organized process. Second time I use this place and I'm happy.
Edgardo ATrain your workers to be more educated in what they are loaning to customers. During the whole process of picking up my vehicle, the representative was very unhelpful and noncommunicative. On the phone with some personal friend speaking spanish, while handling my paperwork. Then handing me the keys, without looking at where the vehicle was parked, which was in between two other trucks, making it unable to move. The truck itself had some mechanical issues, making the ignition key fob unable to even turn. I went back inside to talk to the representative again, in which I was met with the smell of weed, as if they just took a hit from their vape pen I saw them place in their pocket as I returned. Shortly after I reviewed my receipt, she also overcharged me, estimating 25 miles ($1.07/mile), for a 5-mile trip. As well as charging me the $14 coverage I did not ask for. I will be calling tomorrow for a refund for all listed overcharges. I will not be using Uhaul again if this is not resolved. I am unsatisfied and upset at the service of this location.
Ryan BThe employee at the drop off facility was condescending and unhelpful. I would not recommend them to anyone.
JODY WI had to go to a town further away to pick up a truck I reserved a month in advance.
Steve Gdude who checked me out was quick and simple. 👍
Dailyon CThe lady we dealt with at the service desk was an absolute gem. The man who helped us on at the call center, Les, was also great. We will definitely rent here in the future.
Nathan BThe ignition key start can be difficult... requiring a lot of jiggling.
Hugo LI have nothing against those who smoke marijuana, but when I entered this office, the smell of marijuana was very strong.
KATHERINE CExcellent experience
HUGO LThe lady who helped me out this morning was great. She was very friendly and helpful.
ANTHONY CGreat customer service! Everything was quick and easy. I will use this location again
SANDRA AProvide better location directions as it took 15 minutes to find the address.
DANEEN SI have no problem with the service location, my issue is with the price gouging, when I called to reserve the prices quoted we’re double what is advertised online. It’s utter bullshit that U-Haul is taking advantage of people especially in these hard economic times.
SCOTT FI'm not sure exactly how the UHaul system works, but my move went well today and the associate did the best she can to provide my reservation. I was a bit uneasy about the fact that the vehicle I reserved wasn't available, but ended up getting the only one on the lot. I also didn't recieve the dolly I requested with it, but oh well. Overall the service that provided the rental was very nice and professional.
JASMINE KQuick friendly service. Hard to find.
Andrew RToke my money and demanding me to pay more for something I didn't order
Devin PTruck lost power on the freeway and was on hold for 15 minutes for roadside assistance
JARAD BI thought the remote drop off was super interesting and cool once I got the hang of it.
ALEXANDER EConsidering what a big deal California makes about the pandemic the truck I received was very dirty inside, and out. The windows wouldn't come clean. Inside the truck the back was not swept out. The cab had old food under the seat, and stuff spilled over the center console. I had to wipe down everything inside. There was no effort to clean or sanitize the vehicle. I returned the vehicle cleaner then when I received it.
David RNo gas cap, check engine light was on.
DAVID TVery friendly and professional!
APOLINARIO JEveryone I spoke with in person was absolutely great
Garrett HDrop off took all of 30 seconds. Fantastic.
Roger SEasy drop off experience.
Austin GThese people will literally call you an hour or two before your reservation and try to schedule you somewhere else further and try to charge you extra and they will give you a completely different kind track then what you reserve I'm literally over here emailing these people back and forth for this nonsense
Clayton JNormally the employee walks around the truck with the customer to make sure all damages are marked. This time he just handed me the keys. I don’t know what policy is but I like having someone walk it with me. Let’s me know I’m not going to get charged for anything that was already there. I did get a text to confirm that everything was ok before leaving though so that was nice. The only other thing was that maybe I just didn’t pay enough attention when he was talking to me, but I didn’t realize I was supposed to check the truck back in with pictures after business hours. I got a text about 4 hrs after I turned in the keys saying I needed to do that but I was already long gone. I’m glad I didn’t get any penalties but I would have done it right had I realized that’s what I was supposed to do. Also it may be in the paperwork I was given but I didn’t read it that closely.
Kaneasha MThey charged us for gas and fuel service. An additional $50! Even though we filled the gas to where we got it!
Sherif SThey don't have the ability to let you pick up before opening time as per your app told me I could do, the young man didn't seem to know what to do and when I told him I had prepaid and showed him the proof he still charged me again. He didn't have the correct dolly that I needed and the blankets were in a pile and I had to separate them to count them and found I was 1 short if I have to do there job I should at least get paid for it.
Armando MI reserved an appliance dolly which was not available. The manager let me use one of theirs but it was in bad shape, bad wheel and had no belt. No one let me know the dolly was not available. Otherwise the online reservation system is pretty nice.
Randall JI dropped off after hours, so didn't speak with anyone.
Gena ZEverything is fine just the way it is.
willie mI had reserved a appliance dolly only to get there and find out they did not have any. Had to wait about 15 min before starting the pick up process, employee was nowhere to be found.
Timothy SUsed 24/7 and paid for a dolly and 12 blankets I never recieved.
David KThe person there must of been new. The alarm was going off and he was unable to turn it off. Then he didn't know how to check my rental out which I reserved. I am hoping I was not double charged. I did not receive the package or instructions for using the truck from him. And the windshield was so dirty I couldn't see out of it. My wait time was 45 mins. The young man should of had help. He was very nice through it all. Unfortunately it all was unpleasant.
Michele LVery easy to set up online. Pick up & return very efficient!
Larry YThe lady did not put down the correct starting mileage. The truck did not have what I have paid for. The lady told me she will fix the mistake and let me know but still no message back to me. No refund processed until today.
Eric ANo one was there to recieve the truck. They just had a key drop off slot for the keys. It was easy enough.
Christopher AThe initial check-out and rental experience was excellent. The check-in experience was the exact opposite. The guy checking me in seemed in a hurry and I felt I was "in his way" even though he had just returned for lunch. He did not listen, I had to tell him I was returning a vehicle twice before he realized I was not asking about renting. We did not walk around the vehicle, he immediately took it to the back. I had noticed my mileage as I pulled into the lot because it was about to turn to an even number. The mileage on my email receipt was 14 miles higher, a convenient $10 "tip" for the guy. I will use the main U-Haul office in the future and skip this StorQuest location.
Sandra VThe only issue I had was that we requested to pick up the truck at 8 am, however the place didn’t open until 9. We were never told that we needed to change times. It was a bit of an inconvenience on a very busy day.
Lisa GTHE PERSONNEL AT THIS SITE ARE THE ABSOLUTE BEST!!!!
ROBERT RWhen I arrived to turn in my rental, the man looked in the computer and said that he was unable to help because my name was not there. Instead of taking charge and helping find out why I had to call to have this corrected. Poor customer service.
Phyllis CHard to find - in the very back of the parking lot.
Mark PDANA WAS AWESOME TO WORK WITH
REBECCA GKahlil Rubio was very friendly & helpful.
James HHad to sweep the back. Outside and especially the windshield were dirty. Inside cab was okay.
kathleen cNothing because the customer service was great
Bernadette RVery courteous service.
brad hThis revjew covers 3 different places I had to deal with. First was the postal annex on winchester Rd who never received a reservation and sent me to this storage place which was closed. After waiting for almost two hours and getting an earful about how much the management hates uhaul I got a truck, recieved no inspection or verification before I left. Upon returning to San Diego, the place for return was closed even during business hours forcing me to leave the truck there. 0/0 across the board, uhaul used to be so simple to deal with, now it's nobody's fault and they all seem to hate you... Next time I go with another service.
Matt MThank you again Dana for spectacular service!!!!
Jesus RThe employee on duty was extremely helpful. He had a great attitude with excellent customer service.
Lisa HJust excellent customer service. Will always be my 1st recommendation.
Edward W