Customer Reviews for Storage 51

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage 51

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James H. on

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ronnie R. on

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Herman H. on

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The drop off personnel were very helpful. Good job. They also waived the convenience fee. But, I want to report the same issue I mentioned to them. The mobile drop off app wouldn’t work properly. I tried to drop off remotely. I’m usually pretty good at that. The uhaul app would not accept the odometer reading properly. It kept doing something with the decimal creating an error. Just FYI. Thanks again. Very good experience.

Lou Ann W. on

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The equipment was fine. I just had an issue with the customer service. I am a 49 year old woman in my sons F 150. I was trying to help him by picking up the trailer. When I asked the worker if he was going to help me hook it up his response was “Just back your truck up and see what you can do. I can help in a minute but this is U Haul not ME Haul”. U haul had already rented me a piece of equipment at a store that was closed. I had been transferred on the phone like 4 times so I was just ready to be done or I would have just left. I was honestly in shock that he said that and didn’t respond. He did come out and help me hook it up but that statement did not seem like very good customer service to me.

Nancy R. on

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BETH E. on

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I was supposed to drop off my trailer at Myers Car in Canton MS; I tried dropping it off the night before the due date but couldn’t because the business closed early; I was at their location again the next morning and was the first waiting in line; when the owner showed up (30 minutes late) he told me to drive around the block and stop on a side street and wait on him to walk out and show me where to back it in. Mind you, I’m a 62 year old disabled female but I thought I’d try; he did not meet me on the side street so I had to walk again to the front of his business. It was then he told me HE DIDNT HAVE TIME TO FOOL WITH ME and that I needed to drive down the highway to a second location to drop it. I did as I was instructed but was told there that they would charge me more since I was not scheduled to drop there. Finally a field manager was contacted and the matter was resolved except I hadA GREAT DEAL IF TROUBLE backing the trailer where it needed to go. I even asked the guy if he’d back it for me but was told, “oh miss you can do it.” What the heck was going on that day with people representing U-HAUL that day??? I would appreciate feedback from someone who actually cares about the customers that use U-Haul!!!

Kiely Y. on

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A little hard to find , but excellent service

Levonne H. on

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Shufreda S. on

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rheba T. on

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Too far from the house and was not convenient. Get the trailer/uhaul closer to customer.

edward M. on

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FRANK B. on

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Linda O. on

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Dan P. on

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Faster computer system updates

Samuel W. on

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Website allowed me to reserve truck with a dolly but there was no equipment on the truck when I picked it up. Please don’t advertise what you can’t or won’t deliver. Simple refund without further discount is not at all customer friendly

Karen W. on

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Scott D. on

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John G. on

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Richard N. on

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Two hours late and charged an extra day.

Joshua H. on

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Stephen S. on

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Ross B. on

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Joe P. on

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My original pickup location which was 1 mile from my house was switched to another location over night which was 25 minutes away in the middle of nowhere. The guy there just normalized the inconvenience and said it happens all the time. What horrible customer service.

Steven M. on

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Mackenzie R. on

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Berry B. on

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dwight M. on

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Give the correct rental price

edward J. on

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Tonya F. on

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The gentleman that service this was very nice the one thing is is they need to check the vehicle for cleanliness and make sure the sea levels on the proper three-quarters of a tank.

Chuck D. on

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Truck was rated as “not road worthy” by UHaul which I found out at the drop off location. Breaks were shot and shocks were non existent. The inside of the cab was filthy - filled with cigarette butts, mud, AND a pair of women’s panties. The windshield was cracked. I was charged an extra $960 because the contract was completed incorrectly by the person at the pick up location and it was not noticed until later that same day. I talked to numerous employees at UHaul via phone and email and got no help with the truck or the contract. Two people I talked with were extremely rude. I will never rent from UHaul again. The aggravation I’ve endured and the added expense were unnecessary.

Philip M. on

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Customer did not leave a comment.