Customer Reviews for Storage Barns
(U-Haul Neighborhood Dealer)

475 reviews

1640 Montana St   Missoula, MT 59801
(Off of Russell on the corner of Montana & Catlin)

(406) 203-0129

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(406) 203-0129

1640 Montana St
Missoula, MT 59801
(Off of Russell on the corner of Montana & Catlin)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emma S. 
Rating:
4.0

Maybe a little better check of vehicle condition. The online process was easy enough to document my findings of unmarked damage but someone that didn't do a thorough inspection could get dinged for something they didn't do as there were some unmarked areas of minor damage on the vehicle I used.

Joshua H. 
Rating:
5.0

Great personal service! Will use the location again and recommend to others as well

Chester W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Judi A. 
Rating:
5.0

Lady was awesome, and she had great attitude

CASSANDRA O. 
Rating:
5.0

Nothing. Well, maybe an espresso machine in the lobby?

Eugene M. 
Rating:
4.0

Location is easy to get to. It is also in a mixed use residential / commercial neighborhood as opposed to a commercial park. Owners were very nice and super helpful.

Edward H. 
Rating:
5.0

Kami was very helpful. Thank you for great customer service.

CHRISTOPHER JOHN E. 
Rating:
3.0

One of the drivers side rear tires was very worn and caused me some concern. I was told that if I had a blow out to just call 1-800-gouhaul. The ashtray was full of trash. There was some kind of "air freshener" in the truck. I appreciate the thought but the aroma was strong and had a 900 mile headache from it.

John B. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

rhonda H. 
Rating:
5.0

Tammy did an incredible job of making the pick up process quick and easy. She had warmed the truck up and cleaned the windshield. The truck had obviously been sanitized. I have leased many uhauls over the years and this was the best experience yet. Rod deyoe.

Rodney D. 
Rating:
5.0

Nothing. Everything was perfect.

Jeffrey J. 
Rating:
5.0

Because of circumstances beyond our control while closing on our meeting home we needed anywhere between 1 to 3 extra days over a holiday. The staff was more than accommodating and when we needed up only using the 1 extra day they made sure I was charged correctly. Can't thank them enough.

Christophr S. 
Rating:
5.0

Customer did not leave a comment.

lindsay S. 
Rating:
3.0

Added Safe Move insurance without my consent.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Brandt H. 
Rating:
3.0

Customer did not leave a comment.

RYAN RANDOLPH U. 
Rating:
4.0

They ran out like they were expecting me. Very friendly and helpful. They even unhooked the trailer from my tow vehicle.

John S. 
Rating:
3.0

The Storage Barn did not return any of my voicemails (I left three) to verify a change in the date for picking up the truck. I had to physically go there to get verification and when I asked the owner why she did not respond to my voicemail requests she stated that she never received them, which I did not believe was true.

Timothy T. 
Rating:
3.0

Very customer friendly and quick to help out. I will use them again

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Customer did not leave a comment.

Cicely R. 
Rating:
3.0

Customer did not leave a comment.

Whitley O. 
Rating:
5.0

Customer did not leave a comment.

Alison L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

The service was excellent, friendly and accommodating. I will recommend this location to all my friends and family. This was a refreshing experience.

Heidi H. 
Rating:
3.0

There was no one at the location at 4pm when we came to check out. There were signs on how to check out over the internet.

JERRY B. 
Rating:
5.0

Love her.

Tara H. 
Rating:
5.0

It was nearly 8PM when we went to drop it off. We discovered that the auto transport trailer and the truck were scheduled to be returned to different locations. We were trying to get someone on the phone from UHAUL customer service to resolve the issue, but the lady in the house could tell we were having issues so she came out and helped us even though it was so late. I very much appreciated her assistance. She went above and beyond to assist us. Thank her for us.

Tara H. 
Rating:
5.0

The van had no A/C (discovered after leaving the location), but it appears to have been an intermittent electrical problem (fixed by roadside assistance), so I do not know if the location staff could have known about it.

Daniel T. 
Rating:
4.0

The mobile pick up process was an absolute nightmare. It took over 30 minutes, as it kept kicking me out of the app, and 10 of those minutes were the rep just not responding...? Horrible. Truck itself was fine.

Lauren N. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Robby G. 
Rating:
4.0

Customer did not leave a comment.

Heather U. 
Rating:
1.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Everything was great

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Darik C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
2.0

No one was present at the drop off location. Had to leave the trailer on the street.

BYRON R. 
Rating:
4.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

Employees were present and willing to help. I still did an online self drop off. Went pretty smoothly, except for the find my locations wasnt working so I had to use my husband's phone.

Ashley L. 
Rating:
5.0

Agent was very friendly, knowledgeable, and helpful. Would recommend this site to anyone looking for a rental truck.

Terrence D. 
Rating:
4.0

Customer did not leave a comment.

Krista S. 
Rating:
2.0

I chose this drop off location because there webpage stated it was open from 8:00am to 6:00pm 7 days a week. The site was closed and I used the online checkin. There was no room to park the trailer on the property so I had to park at the curb in front as others had done. I've rented from Uhaul many times and usually they are very good. That was not the case here.

Frank T. 
Rating:
4.0

Customer service agent made comments about the current civil unrest that felt racist. I was well aware that returning my rental truck might be difficult due to protests, but her comments about the 'problem' were ignorant and unnecessary.

SAHAR M. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
1.0

Had a reservation to ensure that our rental would be ready for pick up at the reservation time (5:30 pm) and it was not. My boyfriend and I were given the wrong key in the lockbox. We contacted customer support and they suggested that we try the key in multiple different trucks until we found a truck the key would unlock, then we had to move trailers out of the way to be able to access a truck that we could use. Mind you by reserving a truck it is advertised as being guaranteed ready, which it was not, and we had to move trucks and trailers around which is not my job nor should we have had to do that as we reserved the truck online to ensure it would be ready at 5:30 and we did not leave with a truck until 6:30.

Brieanna A. 
Rating:
1.0

No personnel present although hours on google say they are open. Full voicemail when you call. Parking area almost nonexistent it is so crowded. Thankful the drop off through the website worked.

Angela G. 
Rating:
5.0

“Kim” was very professional and extremely efficient. Great job!

David B. 
Rating:
5.0

Amazing customer service!! Kami was wonderful, and the equipment was perfect for what we needed it for!! Thank you!!

Katherine D. 
Rating:
5.0

This was by far the best service I've had renting a truck. The agent was cordial and helpful, checking with me twice before I arrived. The truck was excellently detailed. (I hope this is a permanent effort with the U-Haul corporation to improve the experience.)

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Sherry I M. 
Rating:
5.0

Great service, great prices. I will rent here again!

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

I thought they were very professional and friendly. Open on a Sunday too, which was nice

Jordan H. 
Rating:
5.0

Fast and easy process.

KAMI LYNN H. 
Rating:
5.0

I was very impressed.

Maxwell B. 
Rating:
5.0

Great customer service and very friendly!

Samuel J. 
Rating:
5.0

Kami is an absolute dream to work with. She will be receiving all of my U-Haul business from here on out. I can't say enough about her! :-)

Kara K. 
Rating:
4.0

Customer did not leave a comment.

Lucia C. 
Rating:
5.0

Thank you for having everything ready when my daughter and son arrived to pick up the truck. Her 3 years at University of Montana was done without a graduation ceremony. You helped to make a sad weekend be problem free. Thank you so much.

Carla K. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Friendly service and just a great experience all around!

Darrel H. 
Rating:
5.0

When I first drove up I was apprehensive due to the location and tight spaces. The service was very good, the people friendly, and the equipment they had on site all looked good. I would rent from them again definitely. Even though they are 70 miles out from me. They had what I needed and the next closest at 30 miles did not stock the trailer I needed. As usual over a 50 year plus experience with U-Haul equipment, it is very good and dependable.

James V. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon M. 
Rating:
5.0

Customer did not leave a comment.

Omer A. 
Rating:
5.0

Agents at this location are great! Very friendly and welcoming we will be using this location in the future for our uhaul needs.

Kim U. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Not much 5hat i could see, great service!

Ladell B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The lady managing this center was very nice and considerate when I dropped off the truck, key, and handtruck, even under these "covid-19 policies."

Nicholas H. 
Rating:
5.0

Cami is a great representative and very helpful

Larisamarie T. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
2.0

the paperwork said the truck had a 1/4 tank of gas but in reality there was less than 1/8 th of a tank. The weather was turning and Corona virus wrecking panic with everyone so we just hit the road. I called and let the Missoula agent know the has discrepancy but she said we needed to report it before driving off. Would not use this location again.

Maureen K. 
Rating:
5.0

Excellent customer service Kami is the best.

Shawn L. 
Rating:
1.0

The lady was rude one the phone tell me when I need to be there to pick up the car dolly. One strap was frad on the end.the lady account the I we an inconvenience to be renting for her. I we never use U-Haul again then when I ask to drop of at one place. She put my drop off on the other side of town from me. then the place I drop it off at the gave me additive for the people at 4800 10th Ave South. They had to tell me to put it away for the them.ive never in my year of deal with U-Haul been ask to put it away. This been the worst time I've ever had deal with the people that rents out the dolly.

lee F. 
Rating:
5.0

Customer did not leave a comment.

Erik D. 
Rating:
3.0

Customer did not leave a comment.

Marvin R. 
Rating:
2.0

First, I went to the wrong location; the actual location looks shoddy and croweded in, one must ring a bell for the attendant to come out of her home, the website wouldn't process the eqt check, and when I dropped it off about 3 hours early (5 pm), no one was available to receive it. IN addition, I signed up for a dolly that I did not receive and need this charge removed from the final charge. It was a disappointing experience, unlike all my previous business with UHaul.

Rebecca Harris K. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Christy E. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

We reserved less than an hour before we picked it up. The trailer was already out on the road for easy access. By the time my husband finished signing the paperwork my son and the employee had the car loaded on the trailer, chained down and ready to go! Thank you!

Ronald A. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

Nice Distributor. He was friendly and helpful.

judy B. 
Rating:
5.0

Owner was very helpful and assisted my outside of normal hours.

Rocky T. 
Rating:
4.0

Customer did not leave a comment.

Doug Q. 
Rating:
5.0

The people are kind and very helpful.

David H. 
No reviews have been submitted for this location.

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