Customer Reviews for Storage Barns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Barns

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Erik D. on

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Marvin R. on

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Rebecca Harris K. on

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First, I went to the wrong location; the actual location looks shoddy and croweded in, one must ring a bell for the attendant to come out of her home, the website wouldn't process the eqt check, and when I dropped it off about 3 hours early (5 pm), no one was available to receive it. IN addition, I signed up for a dolly that I did not receive and need this charge removed from the final charge. It was a disappointing experience, unlike all my previous business with UHaul.

Daniel C. on

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Christy E. on

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Brian O. on

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Ronald A. on

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We reserved less than an hour before we picked it up. The trailer was already out on the road for easy access. By the time my husband finished signing the paperwork my son and the employee had the car loaded on the trailer, chained down and ready to go! Thank you!

JOHN M. on

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Jessie H. on

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judy B. on

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Nice Distributor. He was friendly and helpful.

Rocky T. on

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Owner was very helpful and assisted my outside of normal hours.

Doug Q. on

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David H. on

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The people are kind and very helpful.

Dean M. on

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Hank M. on

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Regina P. on

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Jeffrey B. on

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Excellent service, I was so impressed i will not call any other place to do business here in Missoula. I hope she was successful on her hunt. Thank you for a great visit

David A. on

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Wendy L. on

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Was a fast check in less than 10 minutes.

Ricky S. on

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Erica F. on

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Earl W. on

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Fast check in. Everything was ready to go when I got there.

Tom D. on

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Love neighborhood uhauls and this family is a hoot. Would enjoy being friends with them.

Travis T. on

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Charles S. on

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Ralph K. on

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Jeffrey C. on

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Cheryl A. on

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Darlene S. on

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Kim G. on

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Jared P. on

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Wendie B. on

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Mary G. on

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James T. on

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very friendly and very professional

Chad Y. on

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Beverly F. on

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Roxanne B. on

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Jane C. on

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James L. on

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Kathy C. on

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Your service and trucks are excellent. I will always use UHaul when I need a truck!

Dana H. on

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We made sure to fill the gas tank back up to the level it was supposed to be returned with but we still got dinged for an extra 14 bucks for more gas. U Haul will screw you for anything they can

Dean V. on

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Location was in a residential area with limited parking.

Katya L. on

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Steven D. on

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Eric F. on

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Corporate website makes it confusing about options for check out. I would prefer direct contact, but the website implies I needed to use my mobile phone. There should be better clarity regarding the choice.

Jeffrey R. on

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I would recommend family, friends and co-workers to this business. The owners are very helpful and accommodating and made our experience wonderful.

William L. on

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Location is off west side of North Russel St,, just south of Broadway / Russel intersection on south side of river.

teruaki M. on

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carol W. on

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Damage to truck not completely logged but easily rectified.

david K. on

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Hard to find

erin H. on

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Please improve the 800 phone number. I called a local number and was rerouted to a National call center to a person who did not understand my basic request. She entered my information incorrectly and it was very frustrating. Fortunately, the businesses owner was kind and helpful.

michael M. on

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This location provided good, helpful service. However I initially went to the location on Strand Avenue to pick up the truck, as that is where I called and made the reservation. They were totally unhelpful and not at all customer focused. They would not provide information on how to contact the Montana Street location, and were pretty indifferent about whether I got the truck I reserved or not. I will avoid doing business with the Strand Ave. location if I can, and recommend my friends do the same. I will recommend the Montana St. location, as they took care of my needs.

Mike F. on

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Staff was very helpful, keep up the good customer service<

Hans R. on

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The person erroneously noted 5/16 tank of gas and once I was driving away, I noticed it was totally empty, so I had to fill up almost immediately.

Scott R. on

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Alexander Z. on

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David N. on

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ALta P. on

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Great experience!

CASEY G. on

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My wife and I really enjoyed and appreciated the people who helped us rent the trailer we needed and got the trailer hooked up to our truck and made sure everything was working properly before we pulled out of the lot. Returning the trailer was a breeze. We’d definitely recommend Storage Barns to our friends.

stephen B. on

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Savas K. on

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Horrible horrible experience!

alicia S. on

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Rocky H. on

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All of Uhaul should model there customer service how this office does. Outstanding service

Kelli T. on

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Tony E. on

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Fast, efficient and friendly. I was able to hand the truck keys back and have an inspection within a few short minutes.

jade H. on

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George P. on

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These people were very nice and treated me respectfully. They were cheerful and very pleasant to do business with.

Lucas J. on

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craig M. on

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Very easy and quick pickup and drop off. Would definitely use this location again for all my U-Haul needs.

rachel G. on

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matthew W. on

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Thomas G. on

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Don T. on

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The site manager was exceptional. The corporate individual who took my reservation put me in the wrong trailer. Evidently, she knows Montana more intimately than myself. I've lived here all 55 years of my life...

Matt W. on

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Very professional, efficient, and friendly... excellent customer service!

suzanne D. on

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don T. on

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Jeffrey L. on

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russell O. on

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Tim T. on

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The process was efficient and easy. The truck was a newer model and easy to operate. The paperwork as accurate and done efficiently. Customer service was friendly and courteous.

Brian A. on

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Everything was good

Christopher R. on

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Taunya W. on

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Nothing at all - super nice people!

WILLIAM J. on

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Scott P. on

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Barry P. on

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Sybil W. on

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Parking was a NIGHTMARE.

Paul K. on

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Sandra A. on

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JODY Q. on

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paul W. on

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no PUBLIC comments.

dakota T. on

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bob C. on

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David S. on

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great

Steve C. on

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Lillian A. on

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Very friendly staff..

Agnes S. on

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Gregg L. on

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They did great. They called me to let me know when they were out of the office and called me when they were back.

fred L. on

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MICHELE D. on

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I have rented from uhaul since 1990's my rental this time was not as smooth sent to rental on highway 93 because I have returned and rented there before Will never go back actually told me they weren't interested in helping me despite no other customers there! So we went to haul on 3rd st he not only helped me out he made sure by reserving for me as he did not have 10foot truck will go to him in future

Steven L. on

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Everything was great.

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