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MICHAEL M
Customer Reviews for Storage Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
BRIGIT HThe attendant was friendly and very helpful. Thank you.
EDWARD BOutstanding friendly service! The equipment that I rented was clean and in great condition.
David MKami was great to work with. Made everything very easy through out the process. I wish every place went this smooth
ROBERT HIt was already great!
MICHAEL Geverything was as it should be
DAVID SThanks for a smooth drop off. 👍🏼
TYREL LFast service and easy transaction! Very pleasant experience.
MISCHELLE MThe owners were amazing and took very good care of us.
C & | Overall ExperienceEmily from 15th and Grand Billings really went Above and Beyond helping me reserve this truck on a certain day, time, location. Also, the Traffic team really made an impact on overall costs by helping figure out how to round-trip my van to a different location. Thank you all very much!
NOAH RThe people that run the site are very nice and friendly. The spot was convenient and easy to use.
THOMAS E | Overall ExperienceThe lady who helped me was an absolute delight. Her location was supossed be closed for labor day but the website allowed me to book. She made sure I was taken care of. Highly recommend, truck was in great shape, easy to drive, and easy quick contactless digital return process 5 stars!!!
ETHAN TThree locations first in MISSOULA MT did not has 5x8 trailer so they reserved me one at another across town. 2nd location in Missoula was awesome. Three drop off location in Burleson Tx great experience too! Thank you
HEATHER JLocation was a little tight. Hard to get in and out. Service was quick and professional!
Wendy BCouldn’t have been nicer people and quick process
Michael BEasy, fast, and professional service.
John MSuper run down, google says they are open but sign on door says they are closed.
Tammy PThe customer service was great! They were friendly and helpful and made it easy.
Stephanie KExcellent well run business !
summer tMy only complaint would be whatever they used to clean the floorboards was extremely slippery and caused me to slip trying to climb in and kept hitting my knee
Lisa EGuy working at pickup was a dick. Guy at drop off was cool.
Mike HAll was easy and good.
Joseph AVery helpful and took care of us very well!!
CARLTON QIt went very well. The person we rented the trailer from was really check out. Saw what we had in the back of the truck and the trailer was made for it.
DEAN SFix the damn self- service. It sucks. It makes you take your photos and asks the same questions multiple times. Half the time the service didn't work at all. Or, as in the past, the uhaul Strand location in Missoula doesn't even have the key in the lock box where it's supposed to be. But that location is a whole other (big) issue, due to the incompetent/unprofessional manager that was hired for some wild reason(Kayla). She shouldn't be in charge of anything more than one person and maybe a few trucks. Anything more than that she is not able to handle, as she has proven time and time again in the past.
Kale PVery friendly and honest people. Highly recommend using this location for your next uhaul needs.
Colby CVery helpfully and pleasant.
kaitlyn bYou charged me $22.17 more than the quote when the reservation was made. I thought it was locked in. I don't like hidden little fine print..that's BS.
linda wIt was closed when i arrived
Darren BDrive a 15" truck towing my car for 2,700 miles in 4 days. No issues at all.
VALENTIN VThe "self-checkout" process is a total pain. I don't like how how you are forced to download the app, involve another person to be involved as co-renter and then be called by Uhaul ot confirm, the process to set the payment is confusing in the app, etc. We wasted like 20 minutes in our car setting the app and waiting for the process, when renting the truck would have been SO easy by having a human being in a counter assisting. On top of that, the truck came with an 8th of the gas tank and I have to make calls to complain about this. Not a nice experience at all!
Chris MNo one inspected the truck for damage or gave any instructions what so ever. The windshield was filthy and when it started to rain I could barely see until I managed to find the windshield wipers.
Linda GKami is awesome I needed this really late at night and she came through and made it simple
Troy ZA+++
Shawn LThe manager of the location was super helpful and went above and beyond to make my experience a good one.
ANDREW JThe entire online no person check in process was not easy. Nobody answered when I called the number for assistance. Waited forever for someone to call to verify my identity nobody ever called the 3rd party to verify. Finally someone that worked at the location appeared he was very helpful and friendly. But by that point 45 minutes had passed the entire situation was frustrating. I expected about $70 and was charged over $100. I requested a furniture dolly. Not available. Provided a standard dolly & moving blankets I didn’t ask for but was charged for. The standard dolly did not work for what I needed to move yet I was also charged for it & didn’t use it. The final total was not what I expected
Jennifer RThe owner is always more than friendly and willing to help!
Sofronio PI liked it but barely found a place to park rig. Lady was super nice and helpful and empathetic.
Shena LNoone was there and no directions on leaving the truck. This location was in a neighborhood I would not want to live in and i felt unsafe leavingthe truck there. Drove over 1.5 hours to drop off at this location when there was one 3min from my new house. Very frustrating
MISTY RThis is a family owned and operated business that gives excellent, personalized, and friendly service. HIGHLY recommend.
Whitney MThe manager came right out and took possession of the truck in about three minutes flat. Quick and efficient. Were all U-Haul stations this efficient, I might use your services more often, rather than your competitor.
MICHAEL CThe ppl at montana street u haul were the most amazing hosts. Very personable. Made the whole u haul experience feel like family.
Darlene MWonderful.. Very quick and very friendly.
Michael MNo personnel was working when we returned the truck, but it was very clear what to do. I’m glad there was a place open for me to park the big 26’ truck.
Frank MWe dropped off the truck after hours. This office was closed. Return was very complicated. Fortunately, I called UHaul and Ruby gave excellent help over the phone. If an office is closed, the renter should have the option to return the truck to a different nearby location in the same city. Additionally, the truck screeched when driving above 60 MPH and the air-conditioner worked poorly. We were disappointed in our UHaul experience.
JOE LI rent Uhaul trucks several times a month, and the 2nd identification is redundant and unnecessary.
Sofronio PThanks for the great customer care!
Mehrdad mNot a fan of self drop location. I was charged an additional fee even though the equipment was returned on time. There was no one there to explain the fee and I didn’t have time to wait on the phone for customer service.
Mark CThe key drop off system was more difficult than I expected. It took some time to get 'scanned in' as it wasn't accepting my location. I think it would be important to tell you ahead of time that one will need your phone since I had someone else driving the truck and almost didn't bring my phone. If I hadn't gone with him he wouldn't have been able to check it back in. Otherwise I have nothing but compliments about the Storage Barns and the lady who checked us in.
Patsy LNo improvements. Kami was so helpful & patient. She helped me immensely.
Morgan WEasiest return ever! Gentleman saw me pull up and removed the equipment, checked me in and sent me on my way! I easily added an extra day to my rental on the app with a very prompt response. Great experience and very reasonable price!
jim lCustomer relations are friendly and professional without the corporate feel. They are real hardworking Montanans that treat you with respect. I would recommend them to anyone in need of their services.
Brian O | Overall Experience