Excellent staff. Cordial, efficient, and knowledge. Good people….
John A
Customer Reviews for Storage By The Sea II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul we wanted had a whole plate broken in the center of the U-Haul bed. It was a huge fall hazard. My friend Brandon fell through it 4 times when moving.
CAITLYN RThe rental process was simple, the customer service was excellent, and everything went smoothly and as planned. The only issue was that this location did not have the furniture pads and one of the dollies I requested. We were able to work around both issues, but a suggestion for improvement would be to make sure requested items are available for customers renting vehicles for moving.
VICKY KTINA and JACK are the best. Never any issues when dealing with either of them.
CAROL PThe lady was nice ,it didn't take long!
VERONICA DEverything went great!
LEROY MStaff was very knowledgeable and helpful.
JOSHUA H | ReservationCustomer service was great ask them a question about my problems and wooded up let me know gave me customer service number customer service was great and handle every day just holding on the process of waiting to see if I can get my refund back most of all they was great
RODNEIK CProperly clean the truck. I was told that the previous renter hauled transmissions in the U-Haul truck. I was told the truck had been Cleaned, however, my mattress was destroyed by transmission fluid residue. Extremely unhappy right now.
Robert MCovered spaces need replacing. Rust constantly falling in on my boat from the roof. I notified my concern with no results.
RICHARD G | Overall ExperienceActually provide the equipment we ask for. Asked for two dolly's and nothing was there.
Logan GDrop of was super easy, and a gas station right in front that fits a U-Haul of any size
SHANNON RAverage
William WUsing the app it took me 45 minutes to get the key for the truck out of the key box. When I took the truck back the people were very rude. I will never rent from U-Haul again.
DUANE MAlways very clean and everyone was so nice! Things were stored for 2 years and it all came out as nice as when it went in!
James R | Overall ExperienceNothing at this store. both woman that work there was very nice and very respectful. I would recommend this store to anyone. Perfect in every way. Thank you ladies for making me fell like family.
STEVEN MOver all the equipment was excellent, the truck did have an out of round tire, which shook really bad at 70 mph. Recommend dealers drive the vehicles whenever they get them in. I only had to go two hours away, but had that been a cross country trip, could have been bad.
JASON BThey are great.
KEVIN Kgreat customer service
charles aNa
Teresa SUhaul, please give your locations an analog back up method to sign out rentals when centralized uhaul system goes down. My reservation for this trailer was for 9a at a different location, and I had to wait, then call uhaul cust service myself, in order to finally get it at 1p. The personnel at the locations and the cust service associate on the phone all handled it swimmingly, but it still remains that I lost 4 hours of load time (which is a lot when you're on a 48 hour travel turn around), all because corporate uhaul provided no systems down support to their people. Thanks.
Kathleen KGreat staff, very friendly
MARTIN SStaff was nice but unit was terribly rat infested. They ate through tons of things and even ate through furniture and ruined a few pieces permanently. Also rat droppings and rat embryos everywhere.
Kevin S | Overall ExperienceNothing it was great customer service thank you !
THOMAS CI canceled that reservation and booked another uhaul site.
Thomas H | ReservationVery difficult to improve on excellence!!! Keep up the great work!
Gary DTina is amazing and has always been professional, friendly and kind. We used this storage long term (10+ yrs), and never had any problems. I’ve recommended Storage by the Sea II to several people over the years. Thanks for over a decade of excellent service!
PATSY S | Overall ExperienceOff hours drop off which worked well.
Anthony CThere needs to be someone at all Uhaul locations who can assist with hooking and unhooking the equipment. I was handed about 12 or 13 pages of small type font and sent on my way.
Pamela MLove these people:)
Nina B | Overall ExperienceKeep great customer service
KENNETH WEasy return with the manager.
Bryan STina was easy to work with and very friendly.
Carol PEquipment was not in great condition. Wipers were worn and I had to purchase parts to connect the wiring to the trailer. None of this was told to me.
Randy GEveryone was very helpful kind.
Lyle GGreat customer service, as always!! We've used several times and each time was excellent. We even had to extend our time and they did it without any issues.
MARY AGood customer service and very thorough with process
Andy STina and Jack are the best. I’ve been coming to this location for lots of years. And will continue to do so. There was 1 hiccup when trying to return 15ft DC though no fault of Tina or Storage by the Sea. The computer was trying to charge me an xtra almost $60 bucks and i had to call traffic and alert them. I’d like to know why this happened???
CLARK GCalled 24 HR hot line had to return late at night. Area was clean and easy to use. The 24hr hot line was very helpful in locating a drop off point. Thank you for all your help before and after pick up. It made it easier to have all the information needed before leaving. That took a lot off our mind's and just let us focus on getting there😇 Thank you again
Elaine PClean the truck out ahead of time. I thought there was an added fee if I return the truck dirty? I think it's rather unfair for me to pick it up with flotsam in the back and in the cab and that I'm responsible for cleaning it. Have the gas tank reader MATCH what it says on the form. Granted, it is MY responsibility to check out the truck to see if there are anything problems Before I drive away. Due to the painfully long check-in process, I was in a hurry to leave. As I drove away, I saw that the tank was BELOW what I was told to return it. Check the accuracy of the gas gauge reader. I put $25 of gas in the tank and it barely moved. I put another $25 in a, lo and behold, the needle shot practically to FULL.
Michael MThe uhaul was not cleaned after the last party whom rented the truck. The rear cab was clean but not the front interior. The front windshield was dirty from bugs
Shaniqua WTina and Jack are the best! As long as they’re around my life will be simpler with no worries.
CLARK GPersonnel not apologetic at all when I informed her about the A/C issue I experienced.
Cherif CNo changes
DELROY KMake sure you keep Tina at your customer service desk. She was very helpful on the phone, and when we arrived, she greeted us with a smile and was happy and very pleasant! The cargo van I rented was super nice! I will tell all of my friends and if my future plans call for moving/, etc I will definitely call upon you again! Thank you again for the wonderful service. Please do something special for Tina, as she deserves more than just a pat on the back. Lol! Hint:hint: Cash is King! Raises are always appreciated!! :)
STEPHANIE VTina is tops and Jack i’ve been dealing with for years is my ace in the hole!! Always try use them 1st…….
CLARK GThe hand truck or dolly was not in the truck as I had paid for. Unfortunately, that wasn't known until the first location was reached about 35 miles away.
TERRY PThere were roaches in the U-Haul and then they charged me additional 46$ which I was unaware of the charge for mileage. The app initially said I’ll owe on 50$ but they charged me 100$ instead.
Kiara BGentleman working the desk and checking me in was very professional and nice at the same time. Would recommend to my friends and I’ll be back when I need a trailer.
Gregory WThe only issue was the inspection pic for the passenger side of the vehicle did not show previous damage.
Troy RQuick and easy car hauler rental. Staff very pleasant and helpful.
Michael FI have already recommended Uhaul rental services to friends And, others.
barry sJack was very professional, thanks.
MARK GThankyou for the great service !!
Elizabeth LDo upgrade customer with out their requests. The truck you upgrade me to was too big for my move.
Hector DGood service
John TSleazy SOB's.....outside of the initial rental agent.....everything else about this rental was fraud, and absurd......Horrible experience.....I hope the initial rental agent improves his job location......
Charles FWell Done. Personnel friendly and efficient.
Eugene KJack and Tina are the best @ Storage By The Sea II friendly, helpful and courteous!!!
CLARK GEverything was fine. Was in and out in no time!
WESLEY CExcellent customer service.
JamesScott LWe had a small indoor box for almost 4 years. Indoor storage was always clean with no musty odor, very dry for south west Georgia where the humidity can be in the high 90's for months. Went through 2 hurricanes with no roof leaks. Office staff always pleasant.
CAROLYN B | Overall ExperienceJust wish we had access after 6 and on Sundays.
John S | Overall ExperienceThis is a great facility with good people my things were very safe thank you very much
BOBBY T | Overall ExperienceMy unit was flooded twice and then mine and thirty others, locks cut off and my valuables were stolen. Locked gate was open and security cameras were not working at the time. Then the owner sends me a threatening notice that what was left was to be auctioned off. This is before the current month due ended. I Do NOT recommend using this storage facility! Horrible experience!
PATRECIA F | Overall ExperienceThanks for your help!
Glenn T | Overall ExperienceOverall, very satisfied with Storage by the Sea for all the years we left our RV there.
KENNETH R | Overall ExperienceIt was a little frustrating that I kept receiving notices of late payment when I had called and canceled prior to the end of my contract
Gary O | Overall ExperienceMy camper was broken into.
tracy h | Overall ExperienceYou allowed the gate to remain open for over a month and SEVERAL units were broken into. You then went back on your word about how much I owed and refused me access to EVERYTHING I OWNED...EVERYTHING!!!!
Kenneth W | Overall ExperienceMy storage unit was broken into this week, found out the gate that was suppose to be secure had been broken for almost 2 months now. Several units were broken into and it floods which I was not told that until after it flooded the first time & should have been told because they were well aware that it happens when we have a lot of rain (that came out of one of the employees mouth himself when I came to them after it flooded). They have cameras but it does not cover all the units. They are only at the entrance way. Very unhappy situation
Rachel O | Overall ExperienceAbsolutely do NOT use this storage facility (at leaat not the non climate controlled part(. MAJOR FLOODING ISSUES!!! Over 12 inches of water in my unit completely ruining everything. The water was so high it knocked over my lighter storage totes ans broke irreplaceable family Christmas decor. They never warned or even disclosed of any flooding issues. The manager named Georgia said that the owner was well aware of the flooding issue - not a new issue and he blamed the county for not cleaning the ditch out near units. She said that he received ans $11,000 bill for it one time and that is why he did not have it cleaned (seems a little outrageous to me and a good blame game). They did nothing but offer 1 month free rent for over $8,000 in items lost and irreplaceable/priceless family items being broken due to their negligence and improper business managing. Not to mention the day I got back in town to check on my unit it was raining and water was gathering heavily again in front of 3224 and the neighboring units.
Brittany S | Overall ExperienceWe enjoyed our multiple years with Storage by the Sea ! They were always there when we needed access! My Experience was a very positive experience!
CARL G | Overall ExperienceThe lady at the front desk was very unpleasant and nasty as to my questions being asked. She got very defensive and rude. I moved out because of her and went to another storage facility. The man their was understanding and never threaten or spoke to me in a unprofessional manner. Thank you Storage By Sea.
Nathaniel B | Overall ExperienceI used open outdoor storage.it was fine. Also rented truck and supplies .All went well
Susan W | Overall ExperienceJerry was extremely friendly and very helpful. Awesome move in special.
Privacy R | First ImpressionsWe received excellent service at storage-by-the Sea. We got to see the room we had chosen too small. Quickly the next size up was given us.
Privacy R | First Impressionsfriendly and fast service
Privacy R | First ImpressionsIt was a good experience.
Privacy R | First ImpressionsDislike: No light in unit, no 24 hour access, no internet bill pay. Friendly staff though.
Privacy R | First ImpressionsJoanne at the storage facility is very nice.
Privacy R | First ImpressionsThe staff was very helpful. The facility is clean and secure.
Privacy R | First ImpressionsEverything was perfect.
Privacy R | First ImpressionsGood customer service. The storage space was not an exact 5x5 as advertised. This made it difficult to fit my queen size box springs.
Privacy R | First ImpressionsVery easy move in. Had trouble with gate code and called after hours number and she was very helpfull and understanding that we needed to get the stuff unloaded as soon as possible. GREAT PEOPLE!!
Privacy R | First Impressionsservice was good. However, they could not find the reservation.
Privacy R | First ImpressionsThe employees were very friendly & the facility is clean but our locker has a big support in the center so we lost a good bit of space.
Privacy R | First ImpressionsAttendant was very professional and helpful in getting us signed up and moved in to the space. Space was clean. Climate control was better than expected.
Privacy R | First Impressions