Customer Reviews for Storage By The Sea II
(U-Haul Neighborhood Dealer)

1,007 reviews

3410 Cypress Mill Rd   Brunswick, GA 31520

(912) 280-0107

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 280-0107

3410 Cypress Mill Rd
Brunswick, GA 31520

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent staff. Cordial, efficient, and knowledge. Good people….

John A 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
1.0

The U-Haul we wanted had a whole plate broken in the center of the U-Haul bed. It was a huge fall hazard. My friend Brandon fell through it 4 times when moving.

CAITLYN R 
Rating:
4.0

The rental process was simple, the customer service was excellent, and everything went smoothly and as planned. The only issue was that this location did not have the furniture pads and one of the dollies I requested. We were able to work around both issues, but a suggestion for improvement would be to make sure requested items are available for customers renting vehicles for moving.

VICKY K 
Rating:
5.0

TINA and JACK are the best. Never any issues when dealing with either of them.

CAROL P 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
5.0

The lady was nice ,it didn't take long!

VERONICA D 
Rating:
5.0

Everything went great!

LEROY M 
Rating:
5.0

Customer did not leave a comment.

Rich M 
Rating:
5.0

Customer did not leave a comment.

ROBERT Q 
Rating:
5.0

Staff was very knowledgeable and helpful.

JOSHUA H  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

RONALD P 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
4.0

Customer service was great ask them a question about my problems and wooded up let me know gave me customer service number customer service was great and handle every day just holding on the process of waiting to see if I can get my refund back most of all they was great

RODNEIK C 
Rating:
3.0

Properly clean the truck. I was told that the previous renter hauled transmissions in the U-Haul truck. I was told the truck had been Cleaned, however, my mattress was destroyed by transmission fluid residue. Extremely unhappy right now.

Robert M 
Rating:
3.0

Covered spaces need replacing. Rust constantly falling in on my boat from the roof. I notified my concern with no results.

RICHARD G  |  Overall Experience 
Rating:
5.0

Actually provide the equipment we ask for. Asked for two dolly's and nothing was there.

Logan G 
Rating:
1.0

Customer did not leave a comment.

Eleanore D 
Rating:
5.0

Drop of was super easy, and a gas station right in front that fits a U-Haul of any size

SHANNON R 
Rating:
3.0

Average

William W 
Rating:
1.0

Using the app it took me 45 minutes to get the key for the truck out of the key box. When I took the truck back the people were very rude. I will never rent from U-Haul again.

DUANE M 
Rating:
5.0

Always very clean and everyone was so nice! Things were stored for 2 years and it all came out as nice as when it went in!

James R  |  Overall Experience 
Rating:
5.0

Nothing at this store. both woman that work there was very nice and very respectful. I would recommend this store to anyone. Perfect in every way. Thank you ladies for making me fell like family.

STEVEN M 
Rating:
5.0

Over all the equipment was excellent, the truck did have an out of round tire, which shook really bad at 70 mph. Recommend dealers drive the vehicles whenever they get them in. I only had to go two hours away, but had that been a cross country trip, could have been bad.

JASON B 
Rating:
5.0

Customer did not leave a comment.

ANGELA C 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

They are great.

KEVIN K 
Rating:
5.0

Customer did not leave a comment.

TONY R 
Rating:
4.0

Customer did not leave a comment.

Cory H 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

great customer service

charles a 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
3.0

Na

Teresa S 
Rating:
5.0

Uhaul, please give your locations an analog back up method to sign out rentals when centralized uhaul system goes down. My reservation for this trailer was for 9a at a different location, and I had to wait, then call uhaul cust service myself, in order to finally get it at 1p. The personnel at the locations and the cust service associate on the phone all handled it swimmingly, but it still remains that I lost 4 hours of load time (which is a lot when you're on a 48 hour travel turn around), all because corporate uhaul provided no systems down support to their people. Thanks.

Kathleen K 
Rating:
5.0

Customer did not leave a comment.

VANCE C 
Rating:
5.0

Great staff, very friendly

MARTIN S 
Rating:
4.0

Customer did not leave a comment.

Stephen a 
Rating:
5.0

Customer did not leave a comment.

Steve J 
Rating:
2.0

Staff was nice but unit was terribly rat infested. They ate through tons of things and even ate through furniture and ruined a few pieces permanently. Also rat droppings and rat embryos everywhere.

Kevin S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tori S 
Rating:
5.0

Nothing it was great customer service thank you !

THOMAS C 
Rating:
5.0

I canceled that reservation and booked another uhaul site.

Thomas H  |  Reservation 
Rating:
5.0

Very difficult to improve on excellence!!! Keep up the great work!

Gary D 
Rating:
5.0

Customer did not leave a comment.

roy m 
Rating:
4.0

Customer did not leave a comment.

Shawn P 
Rating:
5.0

Customer did not leave a comment.

Dave M 
Rating:
5.0

Customer did not leave a comment.

Guyrice T 
Rating:
5.0

Customer did not leave a comment.

JEFFERY K 
Rating:
4.0

Customer did not leave a comment.

Roy W 
Rating:
5.0

Tina is amazing and has always been professional, friendly and kind. We used this storage long term (10+ yrs), and never had any problems. I’ve recommended Storage by the Sea II to several people over the years. Thanks for over a decade of excellent service!

PATSY S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANDY C 
Rating:
5.0

Off hours drop off which worked well.

Anthony C 
Rating:
3.0

There needs to be someone at all Uhaul locations who can assist with hooking and unhooking the equipment. I was handed about 12 or 13 pages of small type font and sent on my way.

Pamela M 
Rating:
5.0

Love these people:)

Nina B  |  Overall Experience 
Rating:
5.0

Keep great customer service

KENNETH W 
Rating:
4.0

Easy return with the manager.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

Mario F  |  Overall Experience 
Rating:
5.0

Tina was easy to work with and very friendly.

Carol P 
Rating:
5.0

Customer did not leave a comment.

Louis C 
Rating:
3.0

Equipment was not in great condition. Wipers were worn and I had to purchase parts to connect the wiring to the trailer. None of this was told to me.

Randy G 
Rating:
5.0

Everyone was very helpful kind.

Lyle G 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Great customer service, as always!! We've used several times and each time was excellent. We even had to extend our time and they did it without any issues.

MARY A 
Rating:
4.0

Good customer service and very thorough with process

Andy S 
Rating:
5.0

Tina and Jack are the best. I’ve been coming to this location for lots of years. And will continue to do so. There was 1 hiccup when trying to return 15ft DC though no fault of Tina or Storage by the Sea. The computer was trying to charge me an xtra almost $60 bucks and i had to call traffic and alert them. I’d like to know why this happened???

CLARK G 
Rating:
5.0

Customer did not leave a comment.

Corey S 
Rating:
5.0

Called 24 HR hot line had to return late at night. Area was clean and easy to use. The 24hr hot line was very helpful in locating a drop off point. Thank you for all your help before and after pick up. It made it easier to have all the information needed before leaving. That took a lot off our mind's and just let us focus on getting there😇 Thank you again

Elaine P 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
2.0

Clean the truck out ahead of time. I thought there was an added fee if I return the truck dirty? I think it's rather unfair for me to pick it up with flotsam in the back and in the cab and that I'm responsible for cleaning it. Have the gas tank reader MATCH what it says on the form. Granted, it is MY responsibility to check out the truck to see if there are anything problems Before I drive away. Due to the painfully long check-in process, I was in a hurry to leave. As I drove away, I saw that the tank was BELOW what I was told to return it. Check the accuracy of the gas gauge reader. I put $25 of gas in the tank and it barely moved. I put another $25 in a, lo and behold, the needle shot practically to FULL.

Michael M 
Rating:
4.0

The uhaul was not cleaned after the last party whom rented the truck. The rear cab was clean but not the front interior. The front windshield was dirty from bugs

Shaniqua W 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Tina and Jack are the best! As long as they’re around my life will be simpler with no worries.

CLARK G 
Rating:
5.0

Customer did not leave a comment.

CLIFTON O 
Rating:
3.0

Personnel not apologetic at all when I informed her about the A/C issue I experienced.

Cherif C 
Rating:
5.0

No changes

DELROY K 
Rating:
5.0

Make sure you keep Tina at your customer service desk. She was very helpful on the phone, and when we arrived, she greeted us with a smile and was happy and very pleasant! The cargo van I rented was super nice! I will tell all of my friends and if my future plans call for moving/, etc I will definitely call upon you again! Thank you again for the wonderful service. Please do something special for Tina, as she deserves more than just a pat on the back. Lol! Hint:hint: Cash is King! Raises are always appreciated!! :)

STEPHANIE V 
Rating:
5.0

Tina is tops and Jack i’ve been dealing with for years is my ace in the hole!! Always try use them 1st…….

CLARK G 
Rating:
3.0

The hand truck or dolly was not in the truck as I had paid for. Unfortunately, that wasn't known until the first location was reached about 35 miles away.

TERRY P 
Rating:
1.0

There were roaches in the U-Haul and then they charged me additional 46$ which I was unaware of the charge for mileage. The app initially said I’ll owe on 50$ but they charged me 100$ instead.

Kiara B 
Rating:
5.0

Customer did not leave a comment.

NICK C 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Customer did not leave a comment.

GREGORY R 
Rating:
4.0

Customer did not leave a comment.

WHITNEY G 
Rating:
5.0

Gentleman working the desk and checking me in was very professional and nice at the same time. Would recommend to my friends and I’ll be back when I need a trailer.

Gregory W 
Rating:
3.0

Customer did not leave a comment.

Barry S 
Rating:
5.0

The only issue was the inspection pic for the passenger side of the vehicle did not show previous damage.

Troy R 
Rating:
5.0

Customer did not leave a comment.

JAY d 
Rating:
5.0

Quick and easy car hauler rental. Staff very pleasant and helpful.

Michael F 
Rating:
5.0

I have already recommended Uhaul rental services to friends And, others.

barry s 
Rating:
3.0

Customer did not leave a comment.

Lindsay O 
Rating:
5.0

Jack was very professional, thanks.

MARK G 
Rating:
4.0

Customer did not leave a comment.

Jordan K 
Rating:
5.0

Thankyou for the great service !!

Elizabeth L 
Rating:
3.0

Do upgrade customer with out their requests. The truck you upgrade me to was too big for my move.

Hector D 
Rating:
5.0

Customer did not leave a comment.

FRAN E 
Rating:
5.0

Customer did not leave a comment.

Marsha J 
Rating:
5.0

Good service

John T 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
2.0

Sleazy SOB's.....outside of the initial rental agent.....everything else about this rental was fraud, and absurd......Horrible experience.....I hope the initial rental agent improves his job location......

Charles F 
Rating:
5.0

Well Done. Personnel friendly and efficient.

Eugene K 
Rating:
5.0

Jack and Tina are the best @ Storage By The Sea II friendly, helpful and courteous!!!

CLARK G 
Rating:
5.0

Everything was fine. Was in and out in no time!

WESLEY C 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Excellent customer service.

JamesScott L 
Rating:
5.0

Customer did not leave a comment.

Herbert B 
Rating:
5.0

Customer did not leave a comment.

Marin N 
Rating:
5.0

Customer did not leave a comment.

Julia M 
Rating:
5.0

We had a small indoor box for almost 4 years. Indoor storage was always clean with no musty odor, very dry for south west Georgia where the humidity can be in the high 90's for months. Went through 2 hurricanes with no roof leaks. Office staff always pleasant.

CAROLYN B  |  Overall Experience 
Rating:
5.0

Just wish we had access after 6 and on Sundays.

John S  |  Overall Experience 
Rating:
5.0

This is a great facility with good people my things were very safe thank you very much

BOBBY T  |  Overall Experience 
Rating:
5.0

My unit was flooded twice and then mine and thirty others, locks cut off and my valuables were stolen. Locked gate was open and security cameras were not working at the time. Then the owner sends me a threatening notice that what was left was to be auctioned off. This is before the current month due ended. I Do NOT recommend using this storage facility! Horrible experience!

PATRECIA F  |  Overall Experience 
Rating:
5.0

Thanks for your help!

Glenn T  |  Overall Experience 
Rating:
5.0

Overall, very satisfied with Storage by the Sea for all the years we left our RV there.

KENNETH R  |  Overall Experience 
Rating:
5.0

It was a little frustrating that I kept receiving notices of late payment when I had called and canceled prior to the end of my contract

Gary O  |  Overall Experience 
Rating:
5.0

My camper was broken into.

tracy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raphael D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H  |  Overall Experience 
Rating:
5.0

You allowed the gate to remain open for over a month and SEVERAL units were broken into. You then went back on your word about how much I owed and refused me access to EVERYTHING I OWNED...EVERYTHING!!!!

Kenneth W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B  |  Overall Experience 
Rating:
5.0

My storage unit was broken into this week, found out the gate that was suppose to be secure had been broken for almost 2 months now. Several units were broken into and it floods which I was not told that until after it flooded the first time & should have been told because they were well aware that it happens when we have a lot of rain (that came out of one of the employees mouth himself when I came to them after it flooded). They have cameras but it does not cover all the units. They are only at the entrance way. Very unhappy situation

Rachel O  |  Overall Experience 
Rating:
5.0

Absolutely do NOT use this storage facility (at leaat not the non climate controlled part(. MAJOR FLOODING ISSUES!!! Over 12 inches of water in my unit completely ruining everything. The water was so high it knocked over my lighter storage totes ans broke irreplaceable family Christmas decor. They never warned or even disclosed of any flooding issues. The manager named Georgia said that the owner was well aware of the flooding issue - not a new issue and he blamed the county for not cleaning the ditch out near units. She said that he received ans $11,000 bill for it one time and that is why he did not have it cleaned (seems a little outrageous to me and a good blame game). They did nothing but offer 1 month free rent for over $8,000 in items lost and irreplaceable/priceless family items being broken due to their negligence and improper business managing. Not to mention the day I got back in town to check on my unit it was raining and water was gathering heavily again in front of 3224 and the neighboring units.

Brittany S  |  Overall Experience 
Rating:
5.0

We enjoyed our multiple years with Storage by the Sea ! They were always there when we needed access! My Experience was a very positive experience!

CARL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very unpleasant and nasty as to my questions being asked. She got very defensive and rude. I moved out because of her and went to another storage facility. The man their was understanding and never threaten or spoke to me in a unprofessional manner. Thank you Storage By Sea.

Nathaniel B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK T  |  Overall Experience 
Rating:
5.0

I used open outdoor storage.it was fine. Also rented truck and supplies .All went well

Susan W  |  Overall Experience 
Rating:
5.0

Jerry was extremely friendly and very helpful. Awesome move in special.

Privacy R  |  First Impressions 
Rating:
5.0

We received excellent service at storage-by-the Sea. We got to see the room we had chosen too small. Quickly the next size up was given us.

Privacy R  |  First Impressions 
Rating:
4.0

friendly and fast service

Privacy R  |  First Impressions 
Rating:
3.0

It was a good experience.

Privacy R  |  First Impressions 
Rating:
2.0

Dislike: No light in unit, no 24 hour access, no internet bill pay. Friendly staff though.

Privacy R  |  First Impressions 
Rating:
4.0

Joanne at the storage facility is very nice.

Privacy R  |  First Impressions 
Rating:
5.0

The staff was very helpful. The facility is clean and secure.

Privacy R  |  First Impressions 
Rating:
5.0

Everything was perfect.

Privacy R  |  First Impressions 
Rating:
3.0

Good customer service. The storage space was not an exact 5x5 as advertised. This made it difficult to fit my queen size box springs.

Privacy R  |  First Impressions 
Rating:
3.0

Very easy move in. Had trouble with gate code and called after hours number and she was very helpfull and understanding that we needed to get the stuff unloaded as soon as possible. GREAT PEOPLE!!

Privacy R  |  First Impressions 
Rating:
3.0

service was good. However, they could not find the reservation.

Privacy R  |  First Impressions 
Rating:
4.0

The employees were very friendly & the facility is clean but our locker has a big support in the center so we lost a good bit of space.

Privacy R  |  First Impressions 
Rating:
5.0

Attendant was very professional and helpful in getting us signed up and moved in to the space. Space was clean. Climate control was better than expected.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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