Renting a vehicle for a 500 mile trip with NO CRUISE CONTROL IS BEYOND IGNORANT!!!
Barry G.
Customer Reviews for Storage Cave Papillion
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure why the website reservation allowed me to add queen mattress covers, Dollie's and blankets to my order when this location does not provide the extras. Had to take more time out of my day to go to another place to get them. Was told there was a drop box for when I was done because it was after hours but not a single mention about self check. Nothing mentioned about not putting keys in drop box before taking pics of mileage inside or gas gauge. After I dropped the keys in the box I read the self check in sign. Nowhere on there does it say don't drop your keys in here until after check in. I had already locked the doors and had to guess on mileage per gallons of gas I used and now will probably have to pay a fee to have someone walk twenty feet out the door to check the truck. Disappointed is not the word I want to use of how I wasn't told nor good instructions on the whole ending. Will try to go to a another place that's open longer if ever needed again to avoid.
Robert H.Steve is great to work with.
Tony B.We ordered a 15' truck, and the only one there that day was 26'. While it was more than we wanted, it worked out fine. Just wanted to let you know. Thanks
Jennifer C.There was trash from last customer in the cab and the windshield was covered in bugs and dirt
Jeff P.Easy pick up, easy drop off, friendly staff. Great value.
John R.We have used UHAUL trucks and trailers for years, excellent company and great value for moving.
Mike L.Great service. I live locally and will use this location again.
Monte T.The fact that a $40 van rental is actually a $300 rental should be explained better.
Harley F.Manager was friendly and helpful in helping us get hooked up and on our way.
Del V.The return website did not work very well, could not get it to work. I did take pictures of the equipment at the return location.
cary B.Quick, easy and flexible.
Zach C.Excellent costumer service
James M.Fast convenient friendly service! 5 stars all around.
Liam B.The gentleman who checked us in was so friendly! The van was clean and pretty easy to operate! A flat rate option would be great, like for those using the equipment locally/for a short period.
Danielle B.Excellent customer service
David K.Took an hour to get truck because site was down and movers were waiting. First ordered movers were cancelled due to incorrect date and never received my refund.
Shannon E.Great start to finish
TASHAUNA S.The owner is phenomenal to work with! Very courteous, helpful, knowledgeable, and accommodating. There are many U-Haul locations near me; however, I will continue to to come back to this specific location in the future. I've used this location several times over the last few years and have always been a happy customer!
JONATHAN S.The representative failed to go over the contract. The representative failed to show us how to remove the trailer from the truck. The representative was extremely rude on the phone. By far the worst UHAL location I've went through.
MELISSA M.Rude individual. Came inside to pick up at our 8:30 scheduled time and he rudely stated that they were not open until 9. Very rude and not helpful at all.
Joseph M.Great experience!
MEGGAN S.The manager of this facility was exceptional. I would definitely recommend this location to anyone who needed a rental truck or van!
DUANE S.Can't seem to find receipt for charges.
MICHELLE M.nothing...Steve is great
JOYCE D.Heated seats would be nice
JOANNE R.everything was great
ANDREW M.I wouldn't know how to improve as the service was top notch.
RONALD H.I locked my wallet with my ID and everything in the van and when I notified I was told that I would have to get a locksmith to get. How am I suppose to do this my ID, money and CCs were in the van. Every locksmith I called would need my ID and contract to open it and some were still not willing as it was sitting on the lot. The customer service rep told me that they would try to get a hold of Area manager and others that might be able to help. I was not able to work today as I needed my ID and wallet as it had things I need to do my job, this is unexceptionable as according to everyone I was SOL on getting it until today. I spent over $400 on the rental and got no help from anyone to get this resolved in a timely manner.
Kevin S.It was easy, quick and not outrageously expensive! I call that a win!
SHANNON K.Awesome experience!
KELLY K.Best U-Haul experience ever!
Thomas B.I reserved my uhaul online with a lady who gave me a 10% discount and the setup was for a different location. A few days later I got an update that I could pick up my I truck at a different closer location your location so I did but when I looked at my paperwork paperwork later I hadn't received my discount. Plus I've rented several U hauls in the last 6 years and none of them charged me until I brought the unit back this person charged me immediately so immediately so I wasn't very happy with the way things went especially not getting the discount I was promised.
TRACY H.Everything went as smooth as the trailer pulled
Jayson O.Guy who runs the place is great. Always helpful!
MICHAEL B.Make the online mobile pickup easier.
JASON H.The place was easy to locate and since I dropped it off on a Sunday no one was around...which was fine...the key box was in a convenient location.
Bradley W.Requiring a call to someone is tedious and unnecessary
Sarah G.Very convenient for us!!!
JEFFREY J M.I enjoyed working with U-haul. The manager is very friendly and professional. I would gladly use this location, again.
EUGENE L.