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DERRICK W
Customer Reviews for Storage Choice Longbeach LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This provider is very shady not my normal choice in Gulfport. I usually use the Pass rd store snd will never repeat with this site. I had to radbise the truck was dirty then he comes out with a broom. Thing thing that bothered me the most was being TOLD I would only have 6 hrs and when I asked why was he restricting my rental time his response was we don't like to rent for the 24 hr period. I ssid that should be my decision not yours because Uhaul's standard is 24hrs. Will never use that site again and telling my neighborhood circle also.
PAMELA FTerrible experience- storage place that offered U-haul , zero customer service, disappointing that it happened. Refuse to give a hand without explanation. Embarrassing situation. Soft gentleman, certainly not the type to get their hands dirty and help. Upon getting home found countless examples on tik-tok etc of u-haul employees helping and going extra mile. Not at this location , never going back there, other locations much better. Hate to blast these two men but instead of deselecting a situation they preferred to ramp it up. Really probably not capable, very intrested in referring to videos, when asked if elderly or ladies were here how would they handle it , just kinda shook it off - Thanks for letting me vent . Now I’m mad all over again.
JASON TCharlie is an excellent representative for U Haul. The facility is very organized.
MICHAEL MCharlie was personable and very helpful. He quickly provided a solution to our needed rental.
JAMES CI forget the young man's name who helped us but he was a refreshingly capable & helpful young man. Thank you.
JANNA MThe trailer leaked water. Got new furniture 2 chairs and 4 pillows wet. Uhaul started sending text messages 3 hours after I rented the trailer asking when it would be returned as people were waiting on equipment. I contacted Uhaul when I returned the trailer there is no option other than change current rental and have you been in an accident. The representative was nice she said Uhaul would contact me the following day to discuss issues. That hasn't happened yet.
JAMES MOutstanding customer care
Bud BIt was pretty seamless. He was one of the most pleasant individuals I’ve dealt with where U-Hauls and moving is concerned. I would recommend 10/10.
MOLLY Bthe man that rent ed me the Traver war very nice and talked to us he made our time very nice
CLARENCE BMy over all experience went very well. I am pleased with this Long Beach Mississippi location
STEVEN FTruck ramps too steep. Tires need to be balanced. BAD BAD experience. Employee called to ask me to have truck back earlier, it was rented out for next day.
WILLIAM HNothing it was a pleasant experience
BUFORD BThere needed to be a U Haul sign on main road. Included with the storage available . It was kind of confusing. I received a text stating drop my u haul off at that particular location . I was coming from out of state. It all worked it. Better clarity is needed.
MINDY SA little more guidance for loading a vehicle on the auto transport would be appreciated. The Manager explained the process effectively but did not hang around to ensure it was done properly. I had no problems with the instructions or the loading of the vehicle. However, I can see all sorts of issues for someone less mechanically inclined. The front and rear chains that need to be attached to the vehicle being the major concern.
STANLEY FI dropped off after hours, and it was easy enough, although next time I will plan to drop off when they are open. It was convenient to just park the truck, drop off the keys, and let them know in the app that I had returned it. I had difficulty getting the photos because of the bright sunlight.
Ruth mNothing you did great! Thank you
BROCK HTHIS location was very good. Safe. Well lit. However, the location I originally booked to return the U-Haul at, Country Corner Mini Storage 6507 Beatline Rd Long Beach, MS 39560, was very unsafe. Sketchy. Unmarked. No lighting. No indication that it is a U-Haul drop off facility. Please look into fixing this.
James SDropped off after hours. Did not encounter any personnel.
BRANDIE GGet a few chair so in case someone has to wait for a ride when they drop it off they have somewhere to sit while they wait
BRENA NThey had my trailer parked in a location that was unmonitored and had no idea when I picked up. Then called me hours later to ask why I didn’t pick up. Then made me return to the store/ storage area… and let them tell me that I had correctly connected everything. This location cost me 3 hours of travel time and 15 dollars of gas to make them fix. Their bad practices
DAVID LStaff was excellent. Easy check in process.
joe mThe manager in Long Beach has a bad attitude! He needs to work behind the scenes! They charged me 3.00 for something but I will called to see what that charge was for!
AUNA JThe drop off of our 26ft truck and trailer was easy as can be. We dropped the car hauler trailer earlier in the day, dropping the truck after hours - both times were easy and convenient.
Steven BUpdate or upgrade the equipment. It drove fine but as far as operator comfort went it was lacking. Still had to manually roll the downs in 2024. Also the drivers seat positioning was left wanting. It was rather tight for a bigger person such as myself. However it got the job done and was over all mechanically sound. I would recommend this location to anyone moving in my area.
CLAUD BThe gentleman that checked me in was very friendly and thorough. I had no trouble whatsoever dropping the trailer off at this location. I would highly recommend this facility if you need to rent any U-Hauls.
Diana PDidn't have the dolly that was reserved online. Place was not clean.
BYRON CA little bit more urgency.
KARSTEEN KGreat young man got us our truck.., Got us in and out quickly.
PENE OEverything was great
Carol PVery smooth bringing truck back.
Kathleen GGreat location.
Thomas MEverything was ready on time . Best place ever .Love it
Gregory MNo issues with the tow dolly I rented.
SAMUEL SExcellent quality service
Jose HVery friendly and helpful staff
ERSKINE CGreat costumer service
Jessica RFriendly and fanstastic servicemen
Blanche TThey charged me $30 for an insurance that they didn’t even ask if I wanted. I have commercial umbrella insurance on my pickup why would I want to spend an extra 30 on insurance I didn’t want. I would like to see that money back but I guess the uhaul in long beach really needed that extra money I wonder how many other people have they gotten like that.
DIANE SGreat experience!
PAUL BMr. Charlie was extremely helpful and easy to deal with. Will be recommending.
CHARLES GExcellent locations, great staff.
Chad WVery friendly and professional
Dabbs WChris was very patient and helpful.
Mark CThey are the nices people you ever met, and very professional.
delisa fGreat service!!!!!
Tim BService was very fast helpful and polite. I will definitely use them in the future!
Steven RThe manager was very helpful and professional.
Kevin FExcellent management!!
Blane MGreat Customer Service Fast And Easy Service Clerk Was Very Nice Helpful And Informative
Tiffany JI got great service here. I would recommend every to use this location very friendly service
Tracey SFriendly sales agent, clean and organized area when we picked up and dropped off our truck. We will be using this business again.
DORIS D