Have truck ready, tell employee to not be a sleep in the back. No dolly.
LAURIE L.
Customer Reviews for Storage Choice of Pascagoula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone that I spoke with were very helpful; so I'm not sure if you can improve much more.
GERALDINE S.The worker was rude and unfriendly.
SADE S.Steven was UN-welcoming. Said he didn't have a 20 ft. truck and instead replied, "I don't know why they sent you over here." There WAS a 20' truck outside, for the past 2 days, but he said it was reserved for someone else. When I asked him to check me in with inspection of the truck, he didn't offer and waved me off, as "you have SafeMove insurance, so don't worry about anything". If you MUST use this location, get BRUCE to assist, as he is better with customer service, but I do NOT recommend this location. They act like they don't need the business.
TIMOTHY B.Very friendly Staff. Quick and efficient Service.
Kirk D.Steve is a professional. He is helpful and friendly. Highly recommend this location.
WILLIE B.Wrapping material inventory out
FREDDY J.The customer service at this location seamed very rude to potential customers asking questions about rental equipment Then was the same way when I told them I had a reservation for a transport pickup I rent frequently and I will say that I will not be back at that location I will use a different company before I go back to that location
Charles T.Manager was rude and condensending. Changed his tune when I told him I would leave the uhaul trailer in the middle of main roadway. Won't rent from the return location and will post on Social media on this asshole and location.
RONALD P.The customer service rep at the front desk was the sweetest he even drew me a map so that I could find my storage unit. He went above and beyond for me and I am highly satisfied.
Nafacha M.The people weren't very friendly nor helpful. Please consider that we know we are in a pandemic, but would like to be treated kindly and fairly.
Jimmy L.It was really good. The truck drove well and there were no hiccups. Thank you for all of your help.
TABITHA L.I rented a storage unit at this location. I returned with full trailer to unload at the storage facility but the access code wouldn't work. There is no help after hours. Had to take off work to return the next day to unload and return the trailer. Can't say I wasn't upset but I cooled down Monday and returned the trailer. They didn't charge for the extra day, but it seemed a little hostile in the attitude department. I lost a whole day of work because of a system malfunction. I would expect at the very least an apology for the sever inconvenience.
Sean D.Stephen and Bruce are always helpful and professional. Excellent service!
Robert M.Stephen and Bruce have always offered excellent service with a friendly and professional attitude. I am requesting a discount of one day, since we did not use the trailer for the full service. Expected I am requesting a discount of one day, since we did not use the trailer for the full service period originally expected. Grateful for ANY support you can offer.
Robert M.On employee charged my bank card without my permission, the price and count were great, however the BOSS sat there and Watched it go on then sided with him !........an evil gleem in his eyes!!!!!!!
Gregory M.Great to do business with A++++++
Albert K.Nothing everything was fine and as expected
Vanda B.Quick and easy.
Steven S.Nothing. It was a great experience.
Charles B.Staff was very helpful and informative!
Terry S.Had a bad Strap that was tied up so it was hard to detect. Frayed strap was hard to engage.
William H.Awesome customer service.
Cassandra R.Bruce is always helpful and professional. Wouldn't go anywhere else.
Jennifer G.I felt sorry for the UHaul rep. The UHaul server was down the morning I went to rent the truck. Had to come back that afternoon. The UHaul rep, Steven, was very nice and apologetic.
Diane S.Quick easy and painless
Byron B.We made a reservation with U-haul for a truck a week in advance. The day before we were to go out of town to pick it up they called to tell us they had no trucks. Thank goodness for Storage Choice. They went above and beyond to help us get at least a trailer to use. Thank you so much Storage Choice.
david B.All these folks are great to work with.
Lendon E.Made rental process easy along with friendly & helpful staff! Highly recommend!!!
KELLY H.The only comment I have to make is why do we have to fill out and sign forms when we pick up the rental when it has all been done online? It suggests online that you can speed up the pick up process by doing it ahead of time online.
tommy E.Muy mala atención al cliente
Jelissa B.My reservation was cancelled 20 minutes prior to pick up time. The trailer I wanted was not available. Bruce the associate did not know what was on his lot. He told me he did not have any trailers available. Central booking said there definitely was one on the lot. Bruce was somewhat friendly, but slow, unconcerned, disinterested and almost confused about what he was doing. I finally got a smaller trailer than I wanted, but that forced me to make two trips instead of one. I am very disappointed in Hertz booking, and in this location's lack of control of their inventory
Patricia S.Was told by the manager in Mobile that you would give me one day. I had the first contract from Montgomery Alabama to Mobile,Al dropped off automotive trailer in Mobile I had no choice but to go to Pascagoula, MS 39581 this location the man right said I had to take it to Biloxi and it would cost me 150.00 wrong destination charge. so I went to the truck called your office they ok'd it for drop off.at 25.00 this gentleman was short and cold then he asked me where the trailer was said it was not listed as dropped off in Mobile then he blew it off and said well if you don't have it it is not his problem. I think he saw it was dropped off Dec. 31,2018 I rent from you folks everyyear for the past 10 years. Thanks for your time also he never did a walk around either.
rick P.We were told to bring the vehicle back with 3/8 of a tank. We brought the tank back with the needle in between 3/8 and 1/2, which is over 3/8, but we are being charged for a gallon of gas. WHY???
Sabrina G.The folks in Ocean Springs were wonderful in finding the trailer I needed
delisa M.Very nice and helpful. Thank you
Lynn M.Check tire pressure notification was showing when vehicle was first started.
Dennis B.The above comment was made to the return location attendants.
wayne C.There was only one guy and he was super slow.
Terrie S.Excellent experience!
Helen S.Install cruise control
King L.