Not to take Money out of your Customer's account with their Permission and volunteerly take it out yourself. They said we could leave but the next day they took money out of my account, didn't even tell us that we owed anything. Need to stop committing Theft by taking people's money when you never mentioned it to us.
TABITHA S
Customer Reviews for Storage Choice of Pascagoula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The CSR of this facility was rude and overcharged me, he gave me inaccurate information about my U-Haul and put in incorrect mileage which made me pay more. He was not friendly
RASHAWNDA PThis was an excellent experience! It could not have been better!
Ruth mFriendly staff and convenient
DEBORAH CStaff was very nice.
KRISTEN WEverything was good
SANDRA DDrop off was all good. The man actually guided me to a spot and disconnected the trailer
JAMES HExcellent is too low of a rating. 10 stars if possible. My bank had a system wide problem with their debit cards and Uhaul also had a system wide problem with rentals. The uhaul rep of the storage location where I rented the truck worked tirelessly for almost two hours to set me up with my rental. I ended up paying cash with a deposit. The uhaul rep never gave up trying to process the rental and I was finally able to leave with my truck. Due to the delay, he gave me an extra day and mileage for the rental. The truck itself was clean and reliable. Gas was expensive, but that is to be expected for such a truck.
FORREST BFast, very easy return process
Cameron BStorage Choice employees are the best!
Sydney FThey were great to work with 10/10
Jessica CService was great
ronisha aHooked up the trailer & got me on my way with all paperwork completed.
bobby lI rented it on the app without insurance, but I don't know that the person seems to have exchanged it for me and they charged me 15 dollars more
Jose RGOOD PEOPLE AND WENT OUT OF THE WAY TO HELP US OUT
Michael Kcustomer service rep was very nice and reasonalble
Venessa EThis was my first time in 40+ years to ever use a U-Haul truck. I loved it! The truck ramp helped out tremendously and I will definitely use U-Haul again!! The only problem I had with my rental was the price, I believe it could have been a little bit lower but, you get what you pay for and the truck was awesome!
jeremiah sThe gentleman at the front, Steven, was very helpful and the whole process was completely smooth because of him. I appreciated his help tremendously and if I ever need to move something again, I will be back because of him
Charlton RPut on the pull behind trailer really low rather than flipping the ball. The U-Haul was a half inch of the ground
Devin LGreat service.
Skyler CThe associate at the counter was extremely helpful and polite. Pick up and return was a simple quick process.
ROBERT SMy overall experience was at good except when went to return truck couldn't find key drop box maybe didn't look hard enough or maybe couldn't see it because the pole was blocking it but staff was great
Robyn JThis location will charge you a $25 cleaning fee for a few particles of dirt from your shoes! Steve is extremely rude and doesn’t care to help his customers with anything.
Victoria TThe traffic service cancelled my reservation and they had to find me another truck at another location. Not to thrilled about that. As well as being charged 25 dollar cleaning fee when vehicle was in perfect condition.
kevin sHe told us two different things so the U-Haul was a little more experience than we thought it should have been. He said it was a 100. Deposit and the U-Haul came came up too 154.00 that's to high for a same day return.
Sandra BOn return I was charged $40 for a clean up fee. The pictures that were sent to me were nothing more that a few pieces of dirt from my shoes , what a scam
Lance RHe charge to much it was already dirty
Coreyannie WI rented a truck for a day. I was charged for a day or 24 hours and I received a text saying the truck was to be back in 6 hours. So I had to rush back to have the truck back in a quarter of a day. I was still charged for 24 hours which I had only 6. Never again!
MICHAEL HReplace some of the online women. One didn’t some to know what was going on and the other had a nasty attitude!
Linda CBe more proactive on maintenance. I was worried the whole time I would have a blowout on my trip. 1000 miles round trip on Alabama highways/interstates where good tries are susceptible to damage but these tires were balding and cupped out. Thank the Lord we made safely. Door was hard to deal with. Sagging. Other than that, they trailer did fine.
Kyle CI believe that if I rent out your equipment for more days than I use it, that I should be reimbursed for the days that I do not use. For instance I rented for 2 days, but only used it for 1 day and returned it the same day. Refund me my unused days and put my money back on my card account. For an unused credit.
FITZGERALD HThey charged me an extra 68 dollars for some unspecified reason. I did what they asked and put gas in it and swept out the back. I dropped it off that night as 6 pm which they said was fine if i had to drop it off later that night
Robert LThe manager Steve and assistant Bruce are 5 Star employees
Jessica Li don't think you can. service was great at pick up and drop off. the two guys that took care of me were very polite and even took the time to tell me they hoped I had a good vacation, witch I did. The trailer I rented made thing a lot easier gettering my family there and back. Thanks, Terry Scott
SAMUEL SThe UHaul Store at 2903 Shortcut Rd, Pascagoula, MS actually arranged everything. The young lady was excellent.
Leroy FBruce Garriga was a total class act. Will ask for him personally anytime I have moving needs.
AUSTIN HHire a manager
Nancy CTeach the clerk some customee service
Darius CWas thankful to get this 10 ft truck. Will be using this place again for help moving rest of furniture in next couple weeks they offer helpers which will be much needed.
KAREN GThe owner of this u-haul location is a asshole, and treats customers like crap. This man should not be the face of u-haul, he gives your company brand a poor showing, he does not care about his duties as a rep for a nation wide company.
JULIAN BOverall a seamless rental. Self return was easy. Only took a few minutes
Donald Msuggesting a dolly, and padlock for long trips!
CECELIA JHave truck ready, tell employee to not be a sleep in the back. No dolly.
LAURIE LEveryone that I spoke with were very helpful; so I’m not sure if you can improve much more.
GERALDINE SThe worker was rude and unfriendly.
SADE S