Customer did not leave a comment.
Theresa C
Customer Reviews for Storage Choice of Pascagoula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
customer service rep was very nice and reasonalble
Venessa EThis was my first time in 40+ years to ever use a U-Haul truck. I loved it! The truck ramp helped out tremendously and I will definitely use U-Haul again!! The only problem I had with my rental was the price, I believe it could have been a little bit lower but, you get what you pay for and the truck was awesome!
jeremiah sThe gentleman at the front, Steven, was very helpful and the whole process was completely smooth because of him. I appreciated his help tremendously and if I ever need to move something again, I will be back because of him
Charlton RPut on the pull behind trailer really low rather than flipping the ball. The U-Haul was a half inch of the ground
Devin LGreat service.
Skyler CThe associate at the counter was extremely helpful and polite. Pick up and return was a simple quick process.
ROBERT SMy overall experience was at good except when went to return truck couldn't find key drop box maybe didn't look hard enough or maybe couldn't see it because the pole was blocking it but staff was great
Robyn JThis location will charge you a $25 cleaning fee for a few particles of dirt from your shoes! Steve is extremely rude and doesn’t care to help his customers with anything.
Victoria TThe traffic service cancelled my reservation and they had to find me another truck at another location. Not to thrilled about that. As well as being charged 25 dollar cleaning fee when vehicle was in perfect condition.
kevin sHe told us two different things so the U-Haul was a little more experience than we thought it should have been. He said it was a 100. Deposit and the U-Haul came came up too 154.00 that's to high for a same day return.
Sandra BOn return I was charged $40 for a clean up fee. The pictures that were sent to me were nothing more that a few pieces of dirt from my shoes , what a scam
Lance RHe charge to much it was already dirty
Coreyannie WI rented a truck for a day. I was charged for a day or 24 hours and I received a text saying the truck was to be back in 6 hours. So I had to rush back to have the truck back in a quarter of a day. I was still charged for 24 hours which I had only 6. Never again!
MICHAEL HReplace some of the online women. One didn’t some to know what was going on and the other had a nasty attitude!
Linda CBe more proactive on maintenance. I was worried the whole time I would have a blowout on my trip. 1000 miles round trip on Alabama highways/interstates where good tries are susceptible to damage but these tires were balding and cupped out. Thank the Lord we made safely. Door was hard to deal with. Sagging. Other than that, they trailer did fine.
Kyle CI believe that if I rent out your equipment for more days than I use it, that I should be reimbursed for the days that I do not use. For instance I rented for 2 days, but only used it for 1 day and returned it the same day. Refund me my unused days and put my money back on my card account. For an unused credit.
FITZGERALD HThey charged me an extra 68 dollars for some unspecified reason. I did what they asked and put gas in it and swept out the back. I dropped it off that night as 6 pm which they said was fine if i had to drop it off later that night
Robert LThe manager Steve and assistant Bruce are 5 Star employees
Jessica Li don't think you can. service was great at pick up and drop off. the two guys that took care of me were very polite and even took the time to tell me they hoped I had a good vacation, witch I did. The trailer I rented made thing a lot easier gettering my family there and back. Thanks, Terry Scott
SAMUEL SThe UHaul Store at 2903 Shortcut Rd, Pascagoula, MS actually arranged everything. The young lady was excellent.
Leroy FBruce Garriga was a total class act. Will ask for him personally anytime I have moving needs.
AUSTIN HHire a manager
Nancy CTeach the clerk some customee service
Darius CWas thankful to get this 10 ft truck. Will be using this place again for help moving rest of furniture in next couple weeks they offer helpers which will be much needed.
KAREN GThe owner of this u-haul location is a asshole, and treats customers like crap. This man should not be the face of u-haul, he gives your company brand a poor showing, he does not care about his duties as a rep for a nation wide company.
JULIAN BOverall a seamless rental. Self return was easy. Only took a few minutes
Donald Msuggesting a dolly, and padlock for long trips!
CECELIA JHave truck ready, tell employee to not be a sleep in the back. No dolly.
LAURIE LEveryone that I spoke with were very helpful; so I’m not sure if you can improve much more.
GERALDINE SThe worker was rude and unfriendly.
SADE SSteven was UN-welcoming. Said he didn't have a 20 ft. truck and instead replied, "I don't know why they sent you over here." There WAS a 20' truck outside, for the past 2 days, but he said it was reserved for someone else. When I asked him to check me in with inspection of the truck, he didn't offer and waved me off, as "you have SafeMove insurance, so don't worry about anything". If you MUST use this location, get BRUCE to assist, as he is better with customer service, but I do NOT recommend this location. They act like they don't need the business.
TIMOTHY BVery friendly Staff. Quick and efficient Service.
Kirk DSteve is a professional. He is helpful and friendly. Highly recommend this location.
WILLIE BWrapping material inventory out
FREDDY JThe customer service at this location seamed very rude to potential customers asking questions about rental equipment Then was the same way when I told them I had a reservation for a transport pickup I rent frequently and I will say that I will not be back at that location I will use a different company before I go back to that location
Charles TManager was rude and condensending. Changed his tune when I told him I would leave the uhaul trailer in the middle of main roadway. Won't rent from the return location and will post on Social media on this asshole and location.
RONALD PThe customer service rep at the front desk was the sweetest he even drew me a map so that I could find my storage unit. He went above and beyond for me and I am highly satisfied.
Nafacha MThe people weren't very friendly nor helpful. Please consider that we know we are in a pandemic, but would like to be treated kindly and fairly.
Jimmy LIt was really good. The truck drove well and there were no hiccups. Thank you for all of your help.
TABITHA LI rented a storage unit at this location. I returned with full trailer to unload at the storage facility but the access code wouldn’t work. There is no help after hours. Had to take off work to return the next day to unload and return the trailer. Can’t say I wasn’t upset but I cooled down Monday and returned the trailer. They didn’t charge for the extra day, but it seemed a little hostile in the attitude department. I lost a whole day of work because of a system malfunction. I would expect at the very least an apology for the sever inconvenience.
Sean DStephen and Bruce are always helpful and professional. Excellent service!
Robert MStephen and Bruce have always offered excellent service with a friendly and professional attitude. I am requesting a discount of one day, since we did not use the trailer for the full service. Expected I am requesting a discount of one day, since we did not use the trailer for the full service period originally expected. Grateful for ANY support you can offer.
Robert MOn employee charged my bank card without my permission, the price and count were great, however the BOSS sat there and Watched it go on then sided with him !........an evil gleem in his eyes!!!!!!!
Gregory MGreat to do business with A++++++
Albert KNothing everything was fine and as expected
Vanda BQuick and easy.
Steven S